Head of customer success jobs in Exeter - Page 2Create job alerts

Deep technical knowledge of fire and security systems (smart tech is a huge plus). You’ll have the autonomy to make high-impact decisions, the support of an expert leadership team, and a culture that actively invests development and training. We’re on a journey of constant improvement.

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

The Head of University Success is the person who builds and leads that function. A track record of building or significantly developing a CS team — hiring, coaching, and raising the standard of practice. You bring a capability, a network, or a way of leading a CS function that raises the bar for w

Digital Workforce is seeking a Head of Customer Success in UK Healthcare. This senior role focuses on managing a team of Account Directors and Customer Success Managers to drive retention and growth within the NHS customer base. The position offers a competitive salary of £120k – £160k per annum

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally. We are looking for a strategic leader to take Customer Success to the next level.

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compli

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

The role offers a competitive salary of £72,252 and various employee benefits. Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK. Candidates should possess strong leadership skills and a commitment to customer experience.

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. Proven track record leading large teams in varying locations with a mixed ratio of permanent/temporary employees an

History of successful deployments recognised as reference accounts. Strong understanding of NHS politics, procurement and stakeholder dynamics. We’re building a team that reflects the diversity of the people who’ll benefit from our work.

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives.

As our Head of Customer Support, you’ll define and build the next chapter of support at Frontify. A minimum of 25 days of PTO per year. You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed.

As Head of Customer Experience, you will lead the organisation’s customer strategy, ensuring services are accessible, responsive, compliant, and aligned with consumer standards. Join a forward-thinking housing provider as an experienced and strategic Head of Customer Experience, on a permanent bas

This position offers competitive compensation, growth opportunities, and the chance to make a tangible impact in a thriving organization. A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience i

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. The role offers a permanent position with a salary of up to £55,000, depending on experience.

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

A leading blockchain firm in the United Kingdom is seeking a Partner Success Leader to manage key customer relationships and improve client experience. The ideal candidate will have over 8 years of experience in B2B relationship management, particularly within fintech or blockchain, and a strong lea

A cutting-edge advertising technology company is seeking a Head of Client Success for the UK market. The role involves managing client success strategies, leading a dynamic team, and ensuring the retention and growth of solutions. Ideal candidates will have over 7 years in Client Success or Account

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. Use cust

Cadmus is seeking a Head of University Success to establish and lead their customer success function in the UK. This role requires a minimum of 6 years in customer success, with a strong focus on higher education and SaaS platforms. The ideal candidate will possess a deep understanding of EdTech, ex

HubBox, based in Greater London, is seeking a Head of Customer Success to lead and grow its Customer Success team. HubBox offers 25 days of holiday per year, enhanced parental leave, and a collaborative working environment. This role is pivotal in shaping customer engagement strategies and ensuring

Prospero Teaching is seeking a passionate Head of Year to join a community school in Manchester. Competitive pay of £140/day is offered. This full-time role involves leading a team of tutors, ensuring high-quality pastoral care, and supporting student wellbeing.

You’ll take ownership of a broad and diverse customer base, working closely with a team of Account Managers to redefine how accounts are segmented, managed, and grown. Proven experience in Customer Success or Account Management leadership within a SaaS or technology-led business. This includes int

As a Head of Finance, you will operate as a senior finance leader and trusted advisor to executive stakeholders, providing clear, insightful analysis and constructive challenge to support high‑quality commercial decision‑making. In this role, you will lead cost management across Retail and Custo

As Head of Customer Service, you will take full ownership of the end‑to‑end customer journey, from onboarding through to retention and contract renewal. Proven experience in customer service, customer success, or operations leadership. Trade Mastermind University Headquarters in Peterborough –

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Deep empathy and intrinsic motivation to champion customer success. You excel at working with Product, Engineering, Customer Success, and Delivery to solve probl

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Lead and develop a high performing team of Customer Success Managers who build strong, trusted partnerships with customers and consistently deliver

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

A dynamic startup is seeking a Fractional VP of Customer Success to lead transformational efforts in enhancing customer engagement and ensuring successful onboarding. Candidates should possess significant experience in project-based leadership and a proven track record in Customer Success. This posi

Proven strategic leadership experience within a customer solutions, sales, commercial or energy services environment, including accountability for P&L performance and evidence of delivering profitable growth. Strong commercial understanding of low‑carbon solutions such as solar, battery storage an

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. Strong understanding of regulatory customer performance requirements across Gas, Water and Electricity sectors, including how regulatory measures influence contract d

Ark seeks a knowledgeable and passionate Head of Year at Ark Blake Academy in the United Kingdom. The position offers excellent professional development opportunities and a supportive leadership team.

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.