Head of customer success jobs in Exeter - Page 3Create job alerts

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

Deep technical knowledge of fire and security systems (smart tech is a huge plus). You’ll have the autonomy to make high-impact decisions, the support of an expert leadership team, and a culture that actively invests development and training. We’re on a journey of constant improvement.

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Custom

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. Implementation of automat

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. The Head Office for this team are in London, but with projects across the UK a lot of the

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. With strong understanding of digital customer journeys, segmentation, personalization techniques, omni‑channel strategies, and familiarity with A/B testing methodologies. Work with Media & Affiliate agencies to

What the successful Head of Customer Success will bring to the team. They are looking for a Head of Customer Success with a focus on Salesforce SaaS clients in the £1m‑£10m ARR range. Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity t

Enfield Council is seeking a Head of Business Applications & Customer Platforms to lead the core systems that serve residents daily. A blend of remote and office-based working is offered along with excellent benefits like a pension scheme and annual leave. This role involves operational leadership o

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. You will be expected to be in the office three

History of successful deployments recognised as reference accounts. This role owns customer delivery across the entire UK. Establish customer engagement standards across demos, training, go live and support.

As our Head of Customer Support, you’ll define and build the next chapter of support at Frontify. Youll lead a global team of ten, with seven direct reports and one team lead youll coach to independently run their sub-team of three. You have a genuine instinct for customer experience – you c

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Tech-Forward: You have a vision for how AI can handle thousands of users without linear headcount growth. Act as the Voice of the Customer to the Product team to influence the roadmap.

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. This role, reporting directly to the Founder/CEO, includes managing and mentoring a client success team while ensuring efficient delivery to all clients. The ideal candidate will

The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence. A mobile-first employee experience platform is seeking a Head of Support to lead its global support function.

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK. The role offers a competitive salary of £72,252 and various employee benefits. This permanent full-time role focuses on creating a customer-centric culture while managing store performance a

In this hybrid role, you will lead a high-performing team of Business Analysts and Service Designers, driving operational excellence and commercial impact. Responsibilities include shaping service design practices, managing senior stakeholders, and delivering on customer experiences. Ideal candidate

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. The successful candidate will manage research projects, analyze data, and provide actionable recommendations to senior leaders. This position offers a hybrid working model

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role offers the chance to influence commercial strategies, manage outsourced teams, and leverage AI tooling. The ideal candidate will have strong experie

A leading luxury brand in Greater London is seeking a Customer Analytics Manager to develop a holistic view of customers by analyzing data insights. The ideal candidate has extensive experience in customer analytics within a retail context, strong strategic thinking skills, and proficiency in CRM pl

As Head of Customer Experience, you will lead the organisation’s customer strategy, ensuring services are accessible, responsive, compliant, and aligned with consumer standards. Join a forward-thinking housing provider as an experienced and strategic Head of Customer Experience, on a permanent bas

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives.

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You'll be setting the vision and strategic priorities for solutions that serve millions of loyal customers and thou

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compli

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. Successful candidates will have a relevant professional qualification and a strong commitment to enhancing customer service standards. This pivotal role requ

Harken Search is seeking a Head of Customer Care for a 5* PLC housebuilder to lead the national Customer Care function. This role involves ensuring high-quality customer experience, particularly focused on remediation of legacy projects. The successful candidate will have a strong background in cons

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. This senior leadership role involves driving performance while ensuring a customer-focused approach to enhance resident satisfaction. The ideal candidate will have sign

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the Customer Care team fully impl

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. The s

Harrison Scott Associates is seeking a Head of Client Services to lead a large team and define customer experience strategies. This is a unique opportunity to influence customer experience at a board level within a successful business. Candidates should possess the ability to inspire teams and navig

Director of Customer Success – NAM & EMEA, the Regional Manager will lead a team of Customer Success Managers focused on driving customer satisfaction, expansion, and retention which are the key components to increased NRR. Director and Global Head of Customer Success's plans and vision for the su

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an

Hyperion Partners is seeking an experienced Head of Customer Experience to lead customer strategy in Suffolk. An attractive salary ranging from £60,000 to £70,000 is offered, alongside the opportunity to shape an exceptional customer journey. This permanent full-time role involves overseeing custo

JumpCloud is looking for a VP of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. History of strengthening data trails and building a comprehensive understanding of churn and CSAT indicators, refining individual KPIs for the entire global team and

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

As Head of Business Applications & Customer Platforms, you’ll lead the teams responsible for the council’s core line‑of‑business systems, integrations, web platforms and digital channels used by residents every day. We’re looking for an experienced, pragmatic leader to take ownership of th

The company fosters a collaborative environment, values diversity, and offers flexible remote work options, alongside a variety of benefits to ensure employee well-being and growth. A leading SaaS company in Greater London seeks a Customer Success Manager to lead a high-performing team. This role in