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The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

This position offers excellent professional development and a competitive salary of up to £50,000, making it an attractive opportunity for transformative educators. A prominent educational institution is seeking a Head of Year 11 to lead and inspire students during their crucial GCSE year in Ealing

Reporting into the CEO, the VP of Customer Success will be a proven leader with a track record of designing, managing and scaling SaaS Customer Success organizations. The role will advocate continually for the interests of the customer both within the Customer Success function and across the wider b

A global technology company in Manchester is seeking a Manager of Customer Success to lead a team dedicated to driving customer retention and expansion across AMER-based customers. The ideal candidate will have over 8 years of experience in Customer Success and at least 5 years in a leadership role.

A local educational institution in Stockport is seeking a Head of Year to lead a Year group as part of its Pastoral team. This senior role involves managing an Assistant Head of Year and Form Tutors to ensure students achieve their potential and maintain high standards in their personal behaviour an

Reporting into the CEO, the VP of Customer Success will be a proven leader with a track record of designing, managing and scaling SaaS Customer Success organizations. The role will advocate continually for the interests of the customer both within the Customer Success function and across the wider b

I have been part of Zen’s phenomenal growth since we launched in 2017, and I am looking for a Head of Customer Operations to help build and scale our customer support function. You will define the KPIs that matter, and own the unit economics of turning customer support into customer loyalty. Head

Significant understanding of IT systems and how successful IT change is affected including experience of all stages of project delivery and software development lifecycle. In conjunction with the Head of Operations Value Stream and the Head of Strategic Delivery, develop the transition plan to targe

The Head of Customer Response leads a world‑class customer support function that delivers fast, empathetic, and consistent outcomes. Head of Customer Response (Digital Transformation). Lead the evolution of customer support into a proactive, AI‑augmented function.

You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial technology company in the UK is seeking a Customer Success Director. The ideal candidate will have at least 5 years of manage

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. Nurtur is a diverse group of SaaS software brands focused on generating revenue, d

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. The successful candidate will manage research projects, analyze data, and provide actionable recommendations to senior leaders. This position offers a hybrid working model

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

Ensure a high standard of professionalism in customer interactions. If successful, we’ll move quickly to share an offer and next steps. Configuration services – both at direct request of customers and in support to implementation team.

A leading financial services company based in London seeks a Senior Director of Global Customer Success. This position offers a salary range between $115,236 to $230,065, along with annual incentives and benefits.

A leading B2B SaaS platform in the UK is looking for a VP of Customer Success to build a commercial engine driving Net Revenue Retention (NRR) and expansion opportunities. You will work directly with company founders, define the Customer Success function, and engage closely with enterprise clients.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. This role, reporting directly to the Founder/CEO, includes managing and mentoring a client success team while ensuring efficient delivery to all clients. The ideal candidate will

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

History of successful deployments recognised as reference accounts. At Lyrebird, we don’t just write code — we help shape the future of the human experience. We’re building a team that reflects the diversity of the people who’ll benefit from our work.

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Define and evolve the Customer Success

A digital marketing firm is seeking a Head of Client Campaigns in Manchester. The firm offers a competitive package, including private healthcare and wellness programs.

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Knowledge of customer success best practices and continuous improvement. Are you a Customer Success

A leading healthcare technology firm in Greater London is looking for a Head of Product. Key responsibilities include product portfolio management, ensuring customer-centered product development, and fostering a cross-functional culture. The position offers a competitive salary and benefits, includi

A leading technology provider in the UK seeks a Head of Customer Operations to oversee customer support and operational service delivery. The successful candidate will be responsible for ensuring a dependable customer service experience while managing a team, resolving incidents efficiently, and fos

A leading nutrition company is seeking a Head of Customer Strategy for its Continental Europe operations. Candidates should have at least 8 years of RGM experience, strong leadership skills, and proficiency in data analysis tools.

A leading housing organization is seeking a Head of Home Experience to oversee the entire move-in journey for customers. The ideal candidate will ensure homes meet the highest standards before customer occupation and manage complaints effectively. This hybrid role is based in Greater London with a c

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. We’re looking for a proactive self‑starter with proven experience of delivering measurable results in student support, student success o

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

A growing HR software company in Greater London is seeking a Manager for their SMB Customer Success team. Competitive compensation and a variety of benefits are offered to support your well-being and success. In this role, you will lead a team focused on driving trust and engagement while ensuring c

As a Manager of Customer Success, you’ll lead a team of Customer Success Managers who are each responsible for driving success across large portfolios of AMER-based customers. Partner with the Manila Head of Customer Success and global CS leaders in Sydney, Manchester, and Kansas City to execute o

A leading AI solutions company is seeking a Head of Customer Success for the EMEA region. The role involves managing multiple Customer Success teams, enhancing customer relationships with law firms and legal departments, and ensuring customer retention and expansion. The ideal candidate will have ex

Strong partnership with the Operational Head of Customer Service. Operational Head of Customer Service. The Head of Customer Satisfaction is accountable for.

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. This is an exciting opportunity to take ownership of a fast-growing portfolio of B2B events, shaping the agenda, securing top-tier speakers, and delivering tim

Aptean is seeking a high -impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean’s AI capabilities across the international region. Partner with Customer Success and Professional Services to drive AI adoption programs post -sale. Head of AI Customer

A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team. This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function. Work closely with other stakeholders in the business to

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. We’re looking for a proactive self‑starter with proven experience of delivering measurable results in student support, student success o

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and inspire sales teams while developing strategies to drive revenue growth. The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. J

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

Head of Customer Strategy, Continental Europe. Leading the development of the one commercial plan for GPN continental Europe, that combines the needs of brand, channels customers and GPN’s short and long term market share and financial goals. Develop a deep understanding of the short and long term