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  • Assistant Reservation Manager
    Assistant Reservation Manager
    hace 7 días
    £40000 anual
    Jornada completa
    London

    We are seeking an experienced and highly organised Assistant Reservations Manager to support the efficient operation of our reservations department at Cipriani London. The ideal candidate will have a strong background in hospitality or restaurant operations, excellent leadership abilities, and a commitment to delivering exceptional guest service. This role includes overseeing the reservations process, supporting and supervising the reservations team, managing guest communications, and working closely with senior management to optimise guest experience, table allocation, and operational efficiency. Duties Oversee and manage the daily reservations process, ensuring accuracy and timely handling of all guest bookings. Respond professionally to guest enquiries via telephone, email, and online booking platforms. Maintain a comprehensive understanding of the restaurant’s service standards, menu offering, seating arrangements, and operational requirements. Assist with training, developing, and supervising reservations team members to ensure consistent service excellence. Monitor booking patterns and guest preferences to maximise table utilisation and revenue opportunities. Ensure all reservation procedures comply with company policies, health and safety standards, and data protection requirements. Collaborate with the Restaurant Manager and senior management to enhance guest experience, streamline workflows, and support service objectives. Prepare reports and provide insights on booking trends, no-shows, VIP guests, and special requests. Support the smooth coordination between the reservations team and front-of-house operations. Requirements Proven experience in a luxury hospitality environment, ideally within restaurant or hotel reservations. Previous supervisory or team-lead experience with strong leadership and coaching abilities. Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively. Exceptional communication skills in British English, both written and verbal. Strong knowledge of restaurant operations; familiarity with culinary and service workflows is advantageous. Proficiency with reservations and CRM systems (e.g., SevenRooms, OpenTable, ResDiary, or similar). High level of professionalism, discretion, and guest-focused service. Ability to lead by example and maintain Cipriani’s high standards of hospitality at all times. Job Type: Full-time Benefits: Health & wellbeing programme Private medical insurance Work Location: In person

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  • Credit Controller
    Credit Controller
    hace 10 días
    £38000–£42000 anual
    Jornada completa
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Management Consultant
    Management Consultant
    hace 13 días
    £35000–£38000 anual
    Jornada completa
    London

    Join a dynamic team at Appmetric Software as a Management Consultant, where you will play a key role in delivering functional and high-performance testing solutions. We are looking for individuals with a strategic mindset and a passion for driving impactful results in complex projects. Key Responsibilities: • Conduct market, financial, and operational analyses to diagnose business challenges and identify improvement opportunities., • Develop data-driven strategies to enhance efficiency, profitability, and organizational performance., • Lead workshops, stakeholder interviews, and discovery sessions to gather insights and align on strategic priorities., • Prepare and present detailed reports, proposals, and recommendations to internal and external stakeholders., • Support implementation of strategic initiatives, including process optimization, digital transformation, and change management., • Track project performance and measure the impact of implemented solutions., • Identify, evaluate, and pursue new business opportunities, partnerships, and revenue streams., • Build and maintain strong relationships with potential clients, industry leaders, and strategic partners., • Develop business development strategies, go-to-market plans, and targeted outreach campaigns., • Lead proposal development, pitch presentations, and contract negotiations., • Conduct market research to understand customer needs, competitive landscapes, and emerging trends., • Collaborate with cross-functional teams (marketing, finance, product, operations) to support growth initiatives., • Maintain an active pipeline of prospects and provide regular performance reporting to leadership. Qualifications: • Proven experience in management consulting or a related field., • Strong analytical and problem-solving skills., • Excellent communication and interpersonal abilities., • Ability to work independently and as part of a team. Why Join Us? • Be part of a seasoned team with extensive experience in the IT sector., • Contribute to large and critical projects that make a real impact.

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  • Global Head of Finance & Operations
    Global Head of Finance & Operations
    hace 13 días
    £50000–£60000 anual
    Jornada completa
    London

    What it’s like working at Skills Builder Partnership Joining Skills Builder is not like working anywhere else. Our team consistently say they have never worked anywhere as collaborative, supportive or mission oriented. We combine the fun and dynamism of a start-up, the professional development opportunities of a corporate, the innovation of a digital native and the social impact focus of a charity. We are serious about delivering social mobility through our vision that one day everyone builds the essential skills to succeed. That means we are ambitious and set high standards for ourselves. We are reflective, inclusive and supportive. In practice this means that everyone makes time for others in the team, we get stuck in to solve problems together, we have regular employee surveys where leadership. About the role This is a role for someone with a hands-on, “builder” mindset who wants to apply their technical skills in an agile environment. Someone who is obsessed with optimising and innovating while consistently delivering high quality outputs. You’ll be a spreadsheet pro, but see the huge potential in solving problems with code and software. You’ll also get on top of technical subject matter like employment law and data protection. As the Global Head of Finance & Operations, you’ll be leading our strategic financial planning as well as our end-to-end finance operations and accounting. Alongside that, you’ll run our people and HR function and be responsible for legal and compliance. Skills Builder’s Global Division provides services and support to the UK division and to partners across the world, so it’ll be important that you enjoy working with others, creating and maintaining positive working relationships. We have big ambitions and your scope to grow, learn and achieve matches that. If you want to benefit from working with an inspiring team, with huge potential for learning, growth and development, we want to hear from you. Key Responsibilities Finance: Run the finance function, which serves both the Global and UK divisions Responsible for timely, accurate accounts (from bookkeeping and management accounts through to audit) Lead on financial strategy including budgeting, financial modelling and insights Human Resources: Run HR and people management for the Global and UK divisions Ensure that we have the right people with the right skills to deliver our strategy Responsible for recruitment, retention, policies and employment law matters Commercial, Legal & compliance: Support the team to pursue different commercial models and secure favourable terms Ensure compliance with laws in the UK and across our global operations Lead on legal matters, identifying risk, analysing positions and efficiently engaging with external counsel when appropriate Internal tech and IT: Oversee the provision of hardware and software to the Global and UK divisions. Technical Skills and Experience: Financial accounting expertise, gained either through qualifications (e.g. ACCA CIMA), investment or business modelling experience. Legal / compliance experience or aptitude. Either with legal experience and qualifications, or the desire and ability to think like a lawyer. People & HR experience or aptitude. Ideally having recruited and managed high performing teams, or the desire and ability to learn how to deliver a best-in-class function. Early adopter of tech. Adept at discovering and using the latest tech and prototyping solutions. Benefits: Term: Permanent Start Date: As soon as possible Working hours: Full-time (40 hours per week) although some flexibility may be possible Team days: We get together in person in Oxford or London 6 times a year for strategy, fun and food. Holidays: 25 days per year, plus bank holidays & potential to buy back up to 5 days. Location: UK remote allowing for regular travel or London (hybrid working with 1+ days in the office per week, free fruit, tea and coffee, ‘pastry socials’ and £600 London weighting). The application deadline is 0900 on 15th December, with first round interviews on 17th & 19th December. Applicants are encouraged to explore our work at before applying.

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  • Retail Manager
    Retail Manager
    hace 15 días
    £33000–£43000 anual
    Jornada completa
    London

    Job description: Job Summary We are seeking an experienced and dynamic Retail Manager to lead our store operations. The successful candidate will be responsible for overseeing daily activities, managing staff, and ensuring exceptional customer service. This role requires strong leadership, organisational skills, and a passion for retail management. Multilingual or bilingual abilities are highly desirable to facilitate effective communication with diverse customer bases and team members. The Retail Manager will play a pivotal role in driving sales, maintaining visual merchandising standards, and fostering a positive shopping environment. Duties Lead and motivate the retail team to achieve sales targets and deliver outstanding customer service Supervise daily store operations, including opening and closing procedures Manage staff scheduling, training, and performance evaluations Oversee merchandising activities to ensure attractive product displays aligned with brand standards Monitor stock levels, coordinate inventory management, and place orders as necessary Implement sales strategies and promotional campaigns to maximise revenue Maintain excellent communication with staff and customers, demonstrating professional phone etiquette and organisational skills Analyse sales data to identify trends and opportunities for growth Ensure compliance with health and safety regulations and company policies Handle customer complaints effectively to resolve issues promptly Requirements Proven management experience within the retail sector, including supervising teams and overseeing store operations Strong leadership qualities with the ability to inspire and manage diverse teams Excellent communication skills, both verbal and written; multilingual or bilingual abilities are advantageous Demonstrable organisational skills with the ability to prioritise tasks efficiently Experience in sales management, merchandising, and administrative duties within a retail environment Proficiency in time management to meet deadlines in a fast-paced setting Strong interpersonal skills with professional phone etiquette Ability to adapt quickly to changing priorities and maintain a positive attitude under pressure Previous experience in retail management or related roles is essential This position offers an exciting opportunity for a motivated individual eager to lead a vibrant retail team while delivering exceptional shopping experiences. Job Types: Full-time, Permanent Benefits: Sick pay Store discount UK visa sponsorship Work Location: In person

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  • Field Sales Manager
    Field Sales Manager
    hace 20 días
    £40000–£75000 anual
    Jornada completa
    London

    The Opportunity This isn’t just a job it’s your chance to take the lead, help shape a fast-growing team, and kickstart your career from day one. You’ll own results, support field operations, and help build a team of high-performing Brand Ambassadors. Our Direct Sales channel has grown 5x since 2022 and is set to double again. You’ll help drive thousands of customer acquisitions, help run hundreds of events, and play a key role in a company doubling revenue year after year. This role will operate Friday to Tuesday, with your days off each week being Wednesday and Thursday, as you’ll be playing a lead role in managing our events across the weekend, helping ensure our brand ambassadors have the additional support they need, at the time they need it most. We’re offering the right individual a highly competitive salary with performance-based bonuses (£30,000 - £40,000 basic with a genuine and realistic £70,000 - £80,000 OTE) – if you’re competitive and ambitious, this is the role for you. Please include a short cover letter alongside your CV when applying. Applications without a cover letter will not be considered. Who We’re Looking For We want ambitious, entrepreneurial people ready to stand out. You’ll thrive if you: • Have led a project, team, or initiative with measurable results, • Are hungry to grow fast in a high-performance environment, • Can lead by example and motivate others in the field, • Use data and insights to drive results and hold yourself accountable, • Are based in the South of England, ideally London / Reading based (or within 1 hour) and ready to be on the ground, • Hold a full, valid UK driving licence Bonus points: • Top academic or competitive achievements, • Start-up, side hustle, or entrepreneurial experience, • Captaining / managing high-level competitive sport teams, • Proven ability to deliver under pressure Deal-breakers: • Cannot work weekends – this role runs Friday to Tuesday, • No history of delivering results or leadership, • No valid UK driving licence, • Don't own your own vehicle / have full access to one throughout your working week Our Values • Ahead of the Pack – proactive, fast, ambitious, • Paws & People First – honest, human-focused leadership, • Best in Show – excellence is the norm, • New Tricks – adaptable, curious, and quick to learn What You’ll Do • Support recruiting, training, and coaching Brand Ambassadors, • Lead by example on field events and sales activities, • Track, analyse, and optimise team performance, • Motivate the team and maintain accountability, • Collaborate with leadership to grow the business What You Bring • Ambition, resilience, and a drive to win, • Degree-educated (preferred) and tech-savvy, • Evidence of leadership or entrepreneurial initiative, • Thrives in fast-paced, high-growth environments, • Excellent communicator, • Flexible for weekends and travel across London, • Full, valid UK driving licence What We Offer • Competitive salary with performance-based bonuses (£30,000 - £40,000 basic & 70,000 - £80,000 OTE), • Top-tier equipment including mobile & company card, • The chance to help scale a team and make a real impact, • Fast-tracked career progression in a high-growth company, • Flexible working around weekend commitments, • Free food for your dog 🐾 Why This Role Matters We want someone entrepreneurial, ambitious, and ready to make a real difference. If you thrive in high-growth, high-performance environments, this is your chance to join the very best and build something extraordinary.

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  • Pub Manager
    Pub Manager
    hace 21 días
    £45000 anual
    Jornada completa
    London

    As Pub Manager, you'll have the opportunity to cultivate a welcoming atmosphere, driving success for our beloved historic Victorian pub while developing a dedicated team. From the moment you walk in, you'll lead with enthusiasm and commitment, ensuring both our customers and staff have a memorable and enjoyable experience. Our charming family-run pub in Tufnell Park is where tradition meets community spirit. Our pub is a cherished gathering spot for friends and family, offering everything from relaxed evenings over pints to lively events that celebrate local culture. Beyond our delightful food and drink, we pride ourselves on supporting local causes and creating a warm, inclusive environment for all who visit. OVERVIEW Main duties & responsibilities • Work with your business development manager and management team to grow pub sales, • Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers, • You will recruit & develop your team to ensure they have the knowledge needed to delight our customers, • Be a champion of brand standards & ensure customer & team safety at all times, • What we expect, • Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub, • You're great with people, and as a result, have great communication and leadership skills, • You’ll be business savvy, with a keen eye for P&L control, • You'll embrace individuality and care for others, your pub and the environment, • Previous success at General Manager level; from a hospitality, retail or other fast-paced background, and the right attitude and outlook is essential., • You're keen to learn and happiest when you are being challenged and succeed at something new The Role in Depth 1. OPERATIONAL MANAGEMENT: The pub manager ensures the smooth operation of the establishment on a day-to-day basis. This includes overseeing the opening and closing of the pub, managing the physical space, and ensuring all operational needs are met. Examples of this includes: • Daily Operations: Conduct daily checks, arrange necessary adjustments in the layout, and prepare the venue for service., • Maintenance Management: Regularly schedule maintenance checks and coordinate repairs as needed., • Regulatory Compliance: Stay updated and ensure compliance with health, safety, and other regulatory standards. Example: Ensuring all fire exits are clear and functioning during routine daily checks. 2. FINANCIAL MANAGEMENT The pub manager is responsible for all financial aspects, from budgeting and cost management to maximizing revenue and profitability. Examples of this includes; • Budgeting: Develop a detailed annual budget based on historical data and projected growth., • Cost Management: Monitor and control operational costs, including supplier expenses and utility bills., • Revenue Enhancement: Implement innovative pricing and promotional strategies to boost sales. Example: Introducing "happy hour" to increase early evening sales and customer turnout. 3.STAFF MANAGEMENT As Pub Manager, you will be responsible for hiring, training, and developing a motivated and efficient team. You are expected to lead by example, fostering a positive and inclusive work environment that encourages teamwork and respect. Effective scheduling and delegation of tasks will ensure smooth daily operations and optimal staff performance. You will also address any staff issues promptly and fairly, maintaining high morale and job satisfaction. Regular performance reviews and feedback sessions will be essential in helping your team grow and excel in their roles. Examples of this includes; • Recruitment: Identify staffing needs and recruit suitable candidates., • Training Programs: Design and implement training programs to enhance skills and ensure compliance with service standards., • Performance Monitoring: Conduct regular performance evaluations and provide feedback. Example: Implementing a monthly staff meeting to discuss operational updates, gather feedback, and provide ongoing training on customer service excellence. 4. CUSTOMER SERVICE Pub managers ensure high standards of customer service to maintain satisfaction and loyalty. Examples of this includes; • Service Standards: Establish and communicate clear service standards to all staff., • Customer Interaction: Directly engage with customers to gather feedback and manage complaints., • Loyalty Programs: Develop and maintain loyalty programs to encourage repeat business. Example: Implementing a feedback form that customers can fill out after their visit to gauge satisfaction levels. 5. MARKETING & PROMOTION The pub manager oversees marketing with the marketing team, to attract new customers and retain existing ones, creating promotional campaigns and managing the pub's public image. This will be partnership with the Marketing team. Examples of this includes; • Marketing Strategies: Develop targeted marketing strategies to attract different demographics., • Community Engagement: Build relationships with local businesses and community groups., • Online Presence Management: Oversee the management of social media accounts and online reviews. Example: Partnering with local breweries for special tasting events marketed through social media. 6.STOCK MANAGEMENT Effective stock management ensures the pub has the necessary supplies without overstocking, minimizing waste and costs. Examples of this includes; • Inventory Audits: Regularly perform audits to track stock levels and usage patterns., • Supplier Management: Negotiate terms with suppliers to ensure timely deliveries and fair prices., • Menu Management: Update the drink and food menus based on stock availability and customer preferences. Example: Rotating beer taps based on seasonal availability and popularity. 7. SAFETY & SECURITY Ensuring the safety and security of both patrons and staff is paramount, involving regular risk assessments and emergency planning. Examples of this includes; • Safety Protocols: Develop and enforce strict safety protocols, including regular staff training., • Security Measures: Implement necessary security measures, such as CCTV and staff security training., • Emergency Readiness: Regularly update and practice emergency response procedures. Example: Conducting bi-annual emergency drills with staff to ensure everyone knows their role in case of an emergency.

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  • Security Operations Analyst
    Security Operations Analyst
    hace 1 mes
    £36000–£49000 anual
    Jornada completa
    London

    As a Security Operations Analyst. You’ll monitor, triage, and respond to threats across our global estate, using modern SIEM/EDR and automation to keep [Company/clients] safe. Hybrid working, strong learning culture, and clear progression. The role • You’ll be part of our Security Operations Centre, detecting and responding to cyber threats, improving our controls, and guiding the business through security incidents. This role suits someone hands-on with SOC tooling, calm under pressure, and eager to automate the boring stuff. What you’ll do • Monitor and triage security alerts across SIEM (e.g., Microsoft Sentinel/Splunk), EDR (e.g., Defender for Endpoint/CrowdStrike), email security, and cloud platforms., • Investigate incidents end-to-end: scoping, containment, eradication, and recovery; maintain clear incident records and timelines., • Execute and improve playbooks/runbooks; contribute to SOAR automation for repetitive tasks., • Perform threat hunting using hypotheses mapped to MITRE ATT&CK; enrich findings with threat intelligence (internal and external)., • Lead/assist on phishing investigations, malware analysis at triage level, and suspicious user activity reviews., • Collaborate with IT/Cloud/Network teams on log onboarding, tuning, and control gaps; reduce false positives., • Track and meet SLAs/KPIs (MTTD/MTTR); deliver concise, executive-ready post-incident reports and lessons learned., • Support vulnerability management by contextualising exposures and recommending remediation priorities., • Participate in shift handovers and, if applicable, an out-of-hours/on-call rota., • Contribute to security awareness and purple-team exercises/attack simulations. What you’ll bring • Experience in a SOC/IR role (typically 2–5 years for this level) with demonstrable incident handling., • Working knowledge of: SIEM, EDR, email security, network security (IDS/IPS, firewalls), and cloud security (Azure/AWS)., • Ability to query and analyse data (KQL/Splunk SPL/SQL); basic scripting (PowerShell or Python) for enrichment and automation., • Familiarity with frameworks and standards: MITRE ATT&CK, NIST CSF, ISO/IEC 27001, and Cyber Essentials/Plus., • Strong written and verbal communication; comfortable translating technical risk for non-technical audiences., • A proactive mindset: curiosity, ownership, and continuous improvement., • Nice to have (advantageous, not essential), • Certifications such as Security+, CySA+, SC-200, AZ-500, GCIH/GCIA/GCTI, SSCP, GCED, or equivalent., • Experience with SOAR tooling, sandboxing, DFIR basics, or purple-team methodology., • Exposure to identity security (Entra ID, Okta), SaaS security, or container/Kubernetes security., • Experience in regulated environments (financial services, public sector) and/or UK SC/BPSS clearance eligibility. What we offer • Leave: 20 days’ annual leave, • Pension & protection: Employer pension contribution, life assurance, and income protection., • Learning & growth: Budget for certifications, paid exam days, access to labs and training platforms; clear progression to Senior Analyst/Incident Responder/Threat Hunter.

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  • Marketing Manager
    Marketing Manager
    hace 1 mes
    £47000–£52000 anual
    Jornada completa
    London

    Marketing Manager Salary: £47,000 – £52,000 per annum (DOE) Location: 36-37 Albert Embankment, Vintage House, London, United Kingdom, SE1 7TL Contract: Permanent, Full-time Company Overview GUGOODS LIMITED (trading as HarveGuds) is a London-based retail concept and creative studio specialising in anime and manga collectibles, artisanal handmade pieces, and contemporary pop culture goods. Located in Covent Garden, our store brings together character merchandise, designer crafts and creative lifestyle items, offering customers a fun and inspiring shopping experience. Role Summary We are seeking a Marketing Manager to lead our brand development, digital marketing and customer engagement. This role is ideal for someone who understands youth culture, storytelling, community-building, and creative retail branding. Key Responsibilities • Develop and implement the overall marketing and brand strategy., • Manage and grow our presence across social media platforms (e.g., Instagram, TikTok, Xiaohongshu, YouTube)., • Plan and deliver content campaigns, product launches and seasonal promotions., • Build and maintain influencer, creator and brand collaboration partnerships., • Organise in-store events, pop-ups and community activities., • Conduct market and customer insights to guide product and content planning., • Monitor campaign performance and make data-driven improvements., • Oversee marketing budget and coordinate with retail teams. Requirements • Previous experience in marketing, brand management or creative content., • Strong understanding of anime/manga/pop culture trends and audiences., • Excellent communication and visual storytelling sense., • Experience managing social media and partnerships., • Highly proactive, organised, and comfortable leading projects independently., • Fluency in English; Mandarin is an advantage but not required. What We Offer • Competitive salary and growth opportunities, • A creative and dynamic work environment, • The chance to shape a brand loved by fans and collectors Join us and help build a brand that celebrates creativity, culture and joy.

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  • Sales Director
    Sales Director
    hace 2 meses
    £87300 anual
    Jornada completa
    London

    【Closing Date 6th November 2025】 About Us: Our restaurant offers a distinctive dining concept that bridges the gap between casual and fine dining, delivering an authentic Japanese culinary experience. We combine the sophistication of traditional washoku with a relaxed, welcoming atmosphere. From premium Japanese wagyu beef to elegant tableware imported from Japan, every detail reflects our dedication to true Japanese craftsmanship. Our mission is to introduce the essence of genuine Japanese dining to London — maintaining authenticity and respect for tradition while creating a modern, accessible, and inspiring experience for every guest. 【Job Description】 We are seeking an experienced and culturally attuned Sales Director to lead our sales operations and business development. The successful candidate will be responsible for driving revenue growth, building strategic partnerships, and ensuring that the guest experience aligns with the high standards of Japanese hospitality (omotenashi). 【Key Responsibilities】 • Develop and execute strategic sales and marketing plans to meet growth and revenue objectives., • Identify new business opportunities and build strong relationships with corporate clients, event organizers, and hospitality partners., • Lead, recruit, and manage sales and front-of-house teams, ensuring top-quality service and motivation., • Work closely with management to design pricing strategies, promotional campaigns, and customer engagement initiatives., • Monitor sales performance, analyse data, and present reports with actionable insights. Uphold the brand’s core values of authenticity, quality, and respect for Japanese culinary culture. • Stay informed about market trends and competitor activities within London’s restaurant and hospitality sector. 【Qualifications & Experience】 • Demonstrated expertise in senior sales, business development, or hospitality management.” “Extensive background in senior sales, business development, or hospitality, • Demonstrated success in achieving and exceeding sales targets., • Experience in the hospitality or restaurant industry; knowledge of Japanese cuisine and culture preferred., • Strategic sales planning and revenue management., • Business development and partnership negotiation., • Team leadership, training, and performance management., • Excellent written and verbal communication skills in English; Japanese language proficiency (spoken or written) highly desirable for liaising with Japanese suppliers, chefs, and partners.

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  • Director of Business Developement
    Director of Business Developement
    hace 2 meses
    £35000–£40000 anual
    Jornada completa
    Romford

    Position Summary We are looking for a results-driven and strategic Director of Business Development with a strong background in the payments industry and deep understanding of ISO operations. This role will be responsible for driving new business growth, leading partner relationships, and supporting internal teams in achieving key sales goals. Key Responsibilities Sales & Business Development: • Achieve a minimum of 25 live sales to qualify for bonuses (paid according to the bonus matrix)., • Meet the Q1 requirement of at least 50 live sales., • Introduce 10 new sellers per month using personal networks and tools like LinkedIn Sales Navigator., • Actively work on inactive sellers, including face-to-face meetings and compliance checks. Marketing & Lead Generation: • Increase engagement through social media platforms by developing campaigns, improving content strategies, and driving innovation., • Post a minimum of three campaigns weekly on platforms such as Instagram, Facebook, and LinkedIn., • Conduct market research, competitor and pricing analysis to identify opportunities., • Follow up on leads from social campaigns and help convert them into live sales. Internal Team Collaboration: • Provide strategic input and work methods to improve internal team efficiency., • Explore and introduce software tools or innovations to enhance application and finance processes., • Assist in training team members in areas like SEO, content marketing, and platform reviews (e.g., blogs, Google reviews, Trustpilot)., • Lead weekly meetings with senior management (e.g., Ben) to review progress and action plans., • Regularly engage with the internal sales team to boost their performance and align with targets. Compliance & Operations: • Ensure seller compliance using internal seller information files., • Provide guidance on debt collection processes and manage recovery efforts where needed., • Advise on data utilization strategies – helping the team make better use of existing data. Requirements • 5+ years in business development or strategic sales within the payments industry., • Strong understanding of ISO models, merchant acquiring, and card payment systems., • Proven experience managing teams, creating sales strategies, and delivering results., • Familiarity with tools like LinkedIn Sales Navigator and CRM systems., • Excellent communication, negotiation, and leadership skills., • Solid grasp of digital marketing, social media, and content marketing best practices., • Bachelor's degree in Business, Finance, Marketing, or a related field (MBA preferred).

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