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We're Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. 🏡🏢This is a Hybrid role; the Support Services team within Customer Operations work from our Cardiff Offices 3 days per week. What You'll Be Doing As the Customer Success Manager, you will be the driving force behind the performance, knowledge, and readiness of our frontline operational teams. You will be responsible for executing critical Learning & Development (L&D), Onboarding, and Real-Time Coaching (RTC) strategies. This pivotal role requires you to own the entire training lifecycle, from designing engaging materials and facilitating new starter onboarding to overseeing the transition process into the live environment. Crucially, you will ensure that real-time support, live listens, and dedicated coaching sessions drive measurable improvements in customer interaction quality and agent performance across calls, chats, and emails. • Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency., • Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties., • Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis., • Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement., • Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards., • Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention., • Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails., • Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction., • Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams., • Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives. We're Looking For 🔎 • Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services., • Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences., • Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support., • Experience in operational scheduling, rota management, and workload planning for a dynamic support function., • A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies., • Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders., • A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount. Diversity & Inclusion 🌈 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: 🏥 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match 🚘 Octopus EV Salary Sacrifice Scheme 🏖️ 28 days holiday (plus bank holidays) 📖 Annual Learning and Wellbeing Budget 👪 Enhanced Parental Leave 🚲 Cycle to Work Scheme 🚂 Season Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices 🍫 Free drinks and snacks in our offices Check out more of our benefits, values and mission___. Interview Process 🤝 🤝First stage: 30 minute intro and values call with Talent Partner (Video call) 🤝Second stage: 60 minute CV overview and experience interview with Head of Department (In Person or Video Call) 🤝Final stage: 60 minute stakeholder interview with other Heads of Department (In person) Other Info 👍Check out our ___✔️Keep updated on new job opportunities by following us on ___. 📧Email if you have any questions. Excited to work here? Apply! If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

BELONG. There’s no place like Principality. Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together. Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; ___ An exciting opportunity has arisen within our Finance Directorate for a Portfolio Senior Analyst. This is a key position within the Balance Sheet Management (BSM) function, focusing on deal execution and contributing to our broader balance sheet optimisation initiatives. You’ll play a pivotal role in implementing hedging, investment, and liquidity management strategies, ensuring all activity aligns with dealing mandates and regulatory requirements. This role offers the chance to work in a dynamic environment where your insights will directly influence strategic decisions across Treasury and Finance. What you’ll be doing: • Support the Hedging Forum by producing and developing data that enhances the measurement and monitoring of strategies across value and earnings., • Execute interest rate risk hedging in line with the ALCO-agreed rate view and risk appetite., • Contribute to the Investment Forum, providing analysis to inform decisions around the Liquid Asset Buffer and executing investment opportunities as they arise., • Manage daily liquidity, cashflow and collateral positions, ensuring the Society meets its financial and regulatory obligations., • Apply market and economic analysis to support strategic decision-making., • Develop and maintain relationships with banks, brokers, and money market counterparties., • Maintain Bank of England facilities, ensuring continuous dealer and authoriser access., • Contribute to the ongoing development of key systems, such as the Treasury Management System and Bloomberg. About You You’ll bring a combination of strong analytical ability, market insight, and attention to detail, with the confidence to contribute to key Treasury and Finance discussions. Skills & Behaviours: • Strong numeracy and analytical skills with a keen eye for detail., • Effective planning and judgement, even under time pressure., • Ownership mindset – proactive in identifying issues and delivering creative solutions., • Passionate about continuous improvement and delivering results., • Excellent communication and relationship management skills, particularly with external financial partners., • Sound judgement when analysing and distributing key information., • Willingness to improve skills and knowledge though continuous professional development Experience: • Previous experience within a Finance or Treasury function., • Understanding of treasury asset/liability portfolios and bank/building society balance sheets., • Experience in derivative, investment or wholesale market trade execution (desirable)., • Strong understanding of market and economic principles., • Knowledge of Asset and Liability Management (ALM) techniques and practices. Why join us? At Principality Building Society, you’ll be part of a collaborative and forward-thinking finance team, helping shape the Society’s financial resilience and strategic direction. We’ll support your professional development and give you opportunities to grow your skills in a stimulating, fast-moving environment. Our most important asset is our people. We value a healthy work-life balance and currently offer a 35-hour work week with our hybrid approach enabling you to have a mix of office days and remote working. Your base location for this role will be our Head Office, Principality House, The Friary, Cardiff, CF10 3FA If you have any questions in relation to this role, please contact the recruitment team at ‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Nigel Taylor – Head of Brand, Impact & Communication. But don’t just take our word for it, see what our colleagues say about working here too; ___

I am excited to be working exclusively with my client who is looking for an exceptional Head of Finance Systems to lead a major finance transformation programme and shape the future of their core financial platforms. This is a rare opportunity to have strategic influence, drive organisational design, and deliver systems that support efficiency, compliance, and long-term growth. About the Role You’ll lead the strategic review and implementation of key finance systems, including: • General Ledger, • ALM What You’ll Be Doing • Setting design principles for all core finance systems, • Leading RFP processes and managing vendor selection, • Overseeing implementation, integration, and delivery, • Developing testing, training, and rollout strategies, • Proven leadership in finance systems & transformation, • Qualified Accountant, • Strong knowledge of GL, ALM, and Treasury systems, • Expertise in RFP design, vendor management & testing strategies This opportunity may suit someone who: -Comes from an audit background and wants to transition from practice into industry — especially if you know "what good looks like", plan effectively, and execute change confidently. -Comes from a Financial Services industry would be beneficial but not essential. -Has experience in manufacturing or complex operational environments, particularly if you’ve implemented new systems from scratch and understand how to embed structure, controls, and scalability. They are looking for a credible, influential leader with outstanding stakeholder management skills — someone who can challenge, collaborate, and guide the business through a major finance systems transformation. My client is going through a huge amount of change therefore offering future opportunity, career progression and personal development for the right driven individual. This is a hybrid role based in Cardiff 3 days a week with flexibility. If you are interested then please apply ASAP as my client is moving quickly

Health and Safety Partner Location: Wales (Regional travel) Salary: £36,000 - £40,000 D.O.E Contract: Permanent Hours: 37 hours per week Yolk Recruitment Public Sector and Not-for-Profit division is proud to be partnering with a large Welsh based Charity, in the search for a Health and Safety Partner to join their growing team. About the Role You will be responsible for overseeing health and safety across both people and office environments. This includes conducting risk assessments, particularly for vulnerable service users and staff member, ensuring building compliance, managing fire safety, and providing support to regional governance partners. Key Responsibilities The Health and Safety Partner will: • Contribute to the development and implementation of risk management strategies, training programmes, and compliance frameworks., • Help act as a first point of contact for everyday health & safety queries to enable quicker escalation of priorities, • Help conduct audits and inspections to ensure compliance with internal policies and external regulations., • Monitor corrective actions and ensure timely resolution of identified risks., • Assist in vetting and approving contractors through desktop audits and site visits., • Monitor contractor compliance with RAMS and organisational standards., • Investigate incidents and produce factual reports identifying root causes and recommendations for improvements., • Use data to inform risk management plans and help others develop suitable and sufficient risk assessments., • Liaise with external agencies and provide appropriate advice regarding health and safety issues., • Ensure that any incident that falls within the scope of RIDDOR is reported and support HRBP’s with any Occupational Health queries., • Highlight areas of concern and significant risks and work with appropriate colleagues to develop remedial plans., • Contribute to the development of health and safety KPI’s, including fire safety, incident tracking and training compliance., • Contribute to the development of regular reports to relevant committees and Board. This could include chairing a meeting on rare occasions., • Support the Head of Health, Safety & Wellbeing in the development of relevant policies and procedures and evacuation plans., • Liaise with the Quality & Governance team to embed the health and safety into wider organisational frameworks., • Evaluate work practices, procedures and facilities to identify risks and implement corrective measures, focusing on the safety of the people we support and our colleagues., • Support the Head of Health, Safety & Wellbeing to deliver statutory and desirable health and safety training programmes., • Support the delivery of bespoke training (e.g. accident and incident investigation, fire related / extinguisher use). Essential Requirements The Health and Safety Partner will need: • Drivers Licence and own car, • NEBOSH General Certificate (or equivalent) and Technical IOSH membership (essential), • Experience working in a similar capacity within the social care sector, • Strong knowledge of health and safety and social care legislation, codes of practice and their practical application, • Strong understanding and application of risk assessment, investigation and compliance frameworks., • Knowledge and previous experience of liaising with regulatory bodies appropriate to the sector., • Experience developing and delivering workplace health and safety programmes and training., • NEBOSH Fire Certificate (Desirable) To Apply: Please contact Emily Rex at Yolk Recruitment to discuss the Health and Safety Partner position further. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

Head of Compliance – Leading Multi-Site Conveyancing Business Locations: Cardiff Working Pattern: Full-time, Hybrid Overview I am working with a respected, multi-location conveyancing organisation that is seeking an experienced Head of Compliance to lead its regulatory, risk and quality framework. This is a senior strategic role with influence across the entire business, supported by an established compliance team. Key Responsibilities Leadership & Oversight • Lead and develop the Compliance Team, including direct management of the Senior Compliance Officer., • Oversee complaint handling, Legal Ombudsman escalations, and PI-related notifications, ensuring accurate investigation and reporting., • Provide coaching, guidance and pragmatic compliance support across the business., • Maintain and enhance professional and ethical standards across the business., • Conduct focused audits and thematic reviews to assess service quality and policy adherence., • Update compliance MI, identify trends, and recommend improvements., • Communicate upcoming regulatory and legislative changes, supporting the business in adapting effectively., • Act as Deputy MLRO—chair AML committees, guide complex decisions, and step into the MLRO role when required., • Approve annual AML training content and ensure all staff receive role-appropriate AML training., • Maintain a professional relationship with the regulatory body and key external partners (e.g., verification providers, Land Registry, lender panel administrators)., • Produce compliance guides, practice pointers and legal updates for internal use., • Qualified lawyer (CLC / SRA / CILEx), • Minimum 5 years PQE and 8+ years’ conveyancing experience, • Strong understanding of regulatory frameworks within conveyancing, • Excellent communication and interpersonal skills, • Highly organised, reliable, and proactive, • Strong analytical and problem-solving ability, • Able to work collaboratively with operational and training teams, • Hybrid working, • 25 days annual leave + bank holidays, • Pension scheme, • Structured CPD and specialist compliance training, • Supportive, collaborative working environment If you are an experienced compliance professional or senior conveyancer looking to step into a high-impact leadership role, I would be delighted to discuss this opportunity further. Please get in touch with Hannah at TSR Legal to arrange a confidential conversation. ( / 02920 388100)

Volunteer Experience Manager Team: People and Culture Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh) *This role sits within a pay grade with a pay range of £43,495 to £65,242. The salary on appointment will be set at the lower end of the pay range, to a maximum of £47,845 depending on the candidate's skills and experience. If you are on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. The Volunteer Experience Project aims to create a volunteering journey that is inclusive, engaging, and impactful, one where every volunteer feels welcomed, valued, and supported. A key focus is ensuring our volunteer community better reflects the diversity of the communities we seek to serve. Our ambition is to grow our volunteer community by 10,000 people over the lifetime of our ten-year strategy, with a particular focus on engaging underrepresented groups: • People living in communities ranked 1–5 on the Indices of Multiple Deprivation (the 50% most deprived communities), • People from Global Majority backgrounds, • Women in leadership roles Context and purpose of role The Volunteer Experience Manager is responsible for overseeing and enhancing the volunteer program within the Ramblers. This role involves recruiting, training, managing, and retaining volunteers, ensuring they have a meaningful and impactful experience. The Volunteer Experience Manager works closely with various departments to align volunteer efforts with the organisation’s mission and goals. The role will report directly to the Head of People Experience. Key responsibilities Volunteer Recruitment and Onboarding • Develop and implement strategies to attract and recruit a diverse pool of volunteers., • Create and facilitate ongoing training programs to enhance volunteer skills and knowledge., • Provide resources and support to ensure volunteers are equipped to perform their roles effectively., • Ensure accurate records of volunteer hours, roles, and performance are maintained., • Design and execute recognition programs to acknowledge and celebrate volunteer contributions., • Organise events and activities to keep volunteers engaged and motivated., • Monitor and evaluate the effectiveness of the volunteer program., • Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement., • Work closely with teams to identify volunteer needs and opportunities., • Utilise technology track and manage volunteer information., • Maintain up-to-date records and generate reports on volunteer activities and program outcomes. Other • Undertake such other duties as may be reasonably required of the post This section specifies the theoretical understanding or specific expertise needed for the role: • Knowledge of the value volunteers add, and the impact they bring to organisations., • Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention. This section details the specific abilities and competencies required to perform the job Effectively: • Strategic Thinking: Ability to develop and implement strategic initiatives, • Communication Skills: Excellent verbal and written communication skills, • Interpersonal Skills: Strong relationship-building and influencing skills, • Analytical Skills: Ability to analyse data and use insights to drive decision-making This section specifies the practical, hands-on experience required for the role: • Active Listener: Listens attentively to others and values their input, • Collaborative: Values and leverages diverse perspectives and skills within the team, • Adaptable: Able to adjust to new situations and challenges with ease, • Problem Solver: Proactively identifies issues and works towards effective solutions, • Analytical Thinker: Analyses information thoroughly and makes sound decisions., • Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work, • Mentoring: Willing to mentor and support the development of team members, • Innovative: Embraces new ideas and technologies to improve processes, • Ethical: Upholds ethical standards and integrity in all actions Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Network & Infrastructure Engineer Net Consulting are looking for an experienced, hands on Network & Infrastructure engineer to join a team helping customers through the full lifecycle journey of understanding, scoping, deploying and maintaining their cloud-managed state-of-the-art secure communications needs. The role also provides maintenance for our internal network & server infrastructure systems, plus key SaaS services. The Network & Infrastructure engineer should have a good understanding of network architectures (IP, routing, VLANs, etc.) and be able to provide advice on how our secure network solutions can be deployed into customer environments to help meet their business goals. The technologies involved include AI-driven Wi-Fi, Cloud-managed LAN & Firewalls, and Secure Access Service Edge/SD-WAN. Ideally, The Network & Infrastructure engineer should have experience of Juniper, Mist or Palo Alto network infrastructure, but training and hands-on experience will be provided for candidates with the appropriate experience with other vendor solutions. The role is primarily based in the Cardiff head-office. There will be semi-regular UK travel required to attend customer and supplier meetings, implement solutions, and there is the potential for longer-term design/deployment engagements at customer locations. Key Accountabilities Providing subject matter expertise in the field of advanced network communications technologies (AI-driven Wi-Fi, Cloud-controlled LAN/WAN/SD-WAN, Net Gen Firewalls, Secure Access Service Edge, Software Defined WAN) Pre-sales Describe technology solutions to customers in terms of capability and business value Provide technical input to proposals & bids Business Development Support Assist in defining new service offerings Assist in providing or reviewing content for Marketing literature Deployment Undertake network design and configuration of LAN/WAN/Firewall/Wi-Fi/SASE/SD-WAN deployments Aligning solution configuration to customer needs Help facilitate the integration of solutions into existing customer networks Consulting projects: Providing subject matter expert knowledge to cover the complete deployment lifecycle of a solution Determine customer requirements & scoping the project Prepare requirements documentation for the project and communicating progress to the customer Undertake technical implementation of specific solution elements Produce solution documentation Help the customer understand and use the technical solution Adopting into Managed Service: Assist the Operations Team in the support and maintenance of secure communications solutions Knowledge sharing customer & technology handover across the team (knowledge articles / coaching) Plan and support major changes for customer networks Maintain relevant accreditations and certifications Ensure that security standards are always maintained when handling or accessing data Identifying opportunities for personal and professional growth, working with Line Manager to develop a Personal Development Plan Responsibilities and Duties Scope, design and Implement network-based solutions for customers Act as an escalation point for Operations, providing advice and subject matter expertise Liaise with relevant technology vendors to manage support cases or understand product updates / roadmaps Undertake necessary company admin and training Person Specification A strong drive to help customers towards their goal of providing robust, secure network communications for their staff Good written and verbal skills Ability to build customer rapport Demonstrate solution capabilities to customers Convey issues or project progress in a clear manner Academic record to degree level, or equivalent industry experience Willingness to share information with peers and junior team members Strong attention to detail Customer focussed attitude Self-starter able to research and experiment to find a solution with minimal guidance Keen interest in finding ways to make technologies produce a required output Company Benefits Competitive Salary Workplace Benefits: Contributory Pension Scheme, Private Medical Insurance, Life Assurance, Critical Illness Cover, Health & Wellbeing 25 Days Annual Leave (in addition to Bank Holidays) Your Birthday off Regular team events Performance Bonuses (Personal & Company) Excellent Career Progression Opportunities TPBN1_UKTJ

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