Trabajos head of data en GlasgowCrear alertas

Field 1 Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. Field2 Planning Manager - Marine & Civil Engineering Project | Helensburgh, Scotland Join VolkerStevin and help deliver a major long-term infrastructure project that combines complex marine and civil engineering works. This is an exciting opportunity for an experienced Planning Manager to lead planning activities from tender stage through to project delivery while working across our Helensburgh project offices and Glasgow city centre office. Reporting to the Head of Planning , you will manage a team of Senior Planners and Planners, ensuring programmes are developed, maintained and delivered in line with VolkerStevin Planning Standards and business management systems. You will play a key role in driving project performance, managing programme risks, and supporting successful delivery on a nationally significant project. What You'll Be Doing Tender Stage: Lead all planning activities throughout the bid lifecycle. Develop and maintain compliant tender programmes. Identify programme constraints, risks, opportunities and contractual requirements. Establish construction methodologies, sequencing and delivery strategies. Work closely with estimators, operational teams and bid managers to develop robust programmes. Apply resource planning and levelling techniques across labour, plant and materials. Support value engineering initiatives and programme optimisation. Lead programme presentations and ensure effective tender handovers.Contract Delivery: Develop, manage and maintain contract programmes. Lead collaborative planning sessions with project teams. Produce programme updates, dashboards and monthly reports. Monitor progress, productivity, change control and programme risk. Analyse performance data to support informed decision-making. Manage recovery programmes and planning requirements arising from project change. Ensure accurate reporting and communication with clients and stakeholders. Leadership Responsibilities You will also: Lead, mentor and develop planning teams. Manage planning resources across projects and workstreams. Drive continuous improvement and planning best practice. Deliver training and support the wider VolkerStevin Planning Community. Provide strategic planning insights and reports to senior leadership. Security Clearance The successful candidate must be able to obtain and maintain BPSS and SC Security Clearance. Eligibility may be affected by nationality, citizenship, residency history and other security vetting requirements. Why VolkerStevin? This is an opportunity to work on a landmark infrastructure project, lead talented planning professionals, and help deliver complex engineering solutions that leave a lasting legacy. At VolkerStevin, safety, collaboration, innovation and continuous improvement are at the heart of everything we do. If you're ready to lead planning on one of Scotland's most exciting marine and civil engineering projects, we'd love to hear from you. About you About You We're looking for a planning professional with: A Degree or HND in a relevant subject is desirable, as is Professional membership of one or more of the following: RICS/CIOB/RIBA/ICE/CIBSE. Significant experience in civil engineering, marine, infrastructure or major construction projects. Proven leadership experience managing planning teams. Strong expertise in programme management, risk management and project controls. Excellent communication and stakeholder management skills. Advanced knowledge of planning software and construction methodologies. A collaborative approach and commitment to delivering high-quality outcomes.If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance Flexible working opportunities programme Mental health, physical health, and financial support 24/7 Virtual GP serviceFairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. #LI-DL1

Customer Service Centre Manager \n Glasgow | £55.5k - £66.7k per annum (dependent on skills and qualifications) \n Full-time | Hybrid \n Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. \n REQ5807 \n Customer Service Centre Manager \n We're looking for an experienced and inspiring contact centre leader to head up our Careline and Customer Service Centre teams. \n You'll provide strategic leadership across our customer service operations, driving performance, developing high-performing leaders and ensuring every customer receives the high-quality, compassionate service they deserve. \n We're also looking for someone who is passionate about innovation and continuous improvement. You'll help shape the future of our customer experience by embracing digital technologies, using insight to drive better outcomes and exploring opportunities to enhance the way we support our customers and colleagues. \n Why join SGN? \n There's never been a better time to join us. We're building a new Customer Service Centre at our Glasgow hub, giving you the opportunity to help shape the future of our customer service operation from the outset. You'll play a key role in establishing and embedding the culture, standards and ways of working from day one. \n We care deeply about our customers and colleagues, and we're looking for a leader who shares that commitment. If you enjoy creating positive, high-performing teams where people feel valued and supported, you'll thrive here. \n As we build our new Customer Service Centre, you'll have the opportunity to influence not only our culture and people, but also the technology, digital channels and ways of working that will shape our future customer experience. \n You'll have the autonomy to improve services, develop people and make a real difference to the communities we serve. \n At SGN, we deliver safety, warmth and comfort to homes and businesses. Every role plays an important part in that mission, and this role is no exception, here is how you will contribute… \n\n • Lead and inspire our Customer Service and Careline teams to deliver outstanding performance, ensuring we consistently achieve our operational objectives while meeting quality, compliance, assurance and reporting standards.\n, • Champion outstanding customer service, helping SGN achieve its ambition to be a top-performing GDN for customer satisfaction and complaint handling, while delivering inclusive, accessible services for all customers, particularly those in vulnerable situations who need our support the most.\n, • Create an engaging, inclusive and supportive working environment where colleagues can thrive, leading on engagement, wellbeing and people performance in line with our values.\n, • Build strong relationships with internal and external stakeholders, influencing service improvements and ensuring every customer receives an accessible, inclusive service.\n, • Lead, coach and develop a team of managers, empowering them to build confident, high-performing teams and create a culture where people take pride in delivering exceptional service and continuously improving.\n, • Champion innovation and continuous improvement, identifying opportunities to use digital technology, Salesforce, omnichannel services and AI to improve customer outcomes and operational performance.\n, • Use insight, data and operational experience to identify opportunities to improve performance, enhance the customer journey and deliver excellent outcomes for both customers and colleagues.\n\n \n What you'll bring \n\n • Proven experience leading customer service operations within a contact centre environment, with responsibility for multiple teams and the leadership of managers.\n, • A strong track record of improving performance, increasing engagement and delivering consistently excellent customer outcomes through continuous improvement.\n, • Experience developing and coaching leaders, building capability and creating high-performing, accountable teams.\n, • Experience working on service improvement initiatives within a contact centre environment desirable, including the use of CRM platforms such as Salesforce, omnichannel customer journeys or AI-enabled solutions.\n, • A curious and innovative mindset, with the ability to identify opportunities to improve customer experiences, embrace new technology and lead teams through change.\n, • Experience working within a regulated environment, with a sound understanding of compliance, assurance frameworks and operational governance.\n, • Strong knowledge of customer service operations, including complaint handling, escalation management and supporting customers in vulnerable situations with empathy and professionalism.\n, • Excellent communication, influencing and decision-making skills, with the ability to build credibility with senior stakeholders and lead sustainable operational improvement.\n, • If you're passionate about developing people, improving services and creating outstanding experiences for customers, we'd love to hear from you.\n\n \n Not sure you meet every requirement? \n Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. \n If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future. \n \n Why SGN? \n SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant. \n If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone. > \n

MAIN PURPOSE OF JOB The Operations & Warehouse Manager is responsible for leading our client's Glasgow operational delivery, ensuring sector-leading service for clients while optimising efficiency, compliance, and colleague engagement. This role balances daily operational leadership with improvement initiatives, using data, technology, and process excellence to deliver measurable value to customers. With responsibility for shaping warehouse performance, local operational delivery, and acting as a deputy to the Head of Relocation Services, the role is both hands-on and strategically focused — ensuring the company's reputation for quality, flexibility, and customer focus continues to grow. KEY TASKS Operational Leadership Lead daily warehouse and operational activity across Glasgow and surrounding counties, ensuring seamless, compliant, and customer-focused delivery. Manage all warehouse functions including storage, inventory, and dispatch, ensuring accuracy, efficiency, and full asset traceability. Coordinate operational schedules, resources, and diary management to meet fluctuating customer demand. Act as the primary operational contact for high-profile customers, ensuring service levels meet or exceed expectations. Customer & Service Excellence Embed a customer-first culture across operations, ensuring every interaction adds value to the client experience. Proactively identify and respond to client needs, providing innovative, efficient solutions that mitigate risk and reduce cost. Partner with Sales, Customer Services and Projects teams to align operational delivery with customer requirements and strategic accounts. Drive continuous improvement in “white glove” service standards, ensuring RHG is consistently recognised for quality. Business Improvement & Data-led Performance Monitor and analyse operational KPIs (e.g., utilisation, turnaround time, stock accuracy) to identify trends and drive improvements. Lead initiatives to streamline warehouse and operational processes, including digitisation and automation where appropriate. Support the Head of Relocation Services in implementing divisional initiatives, ensuring contributes to national optimisation. Drive strict cost control and efficient use of resources, ensuring profitability without compromising service quality. People & Leadership Lead, coach, and develop warehouse and operational colleagues, building capability and engagement across the team. Manage recruitment, onboarding, and retention to ensure operational resilience. Act as deputy and natural successor to the Head of Relocation Services, providing cover and leadership support as required. Build a strong team culture where accountability, collaboration, and recognition are prioritised. Compliance & Safety Ensure strict adherence to Health & Safety, environmental, and compliance requirements across all warehouse and operational activity. Maintain a safe and secure workplace, ensuring risks are minimised and incidents reported. * Champion RHG’s ESG commitments locally, including waste reduction, asset reuse, and sustainable operations. SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED · Proven leadership in warehouse and operational management, ideally within a relocation, logistics, or service-led business. · Strong knowledge of warehouse processes, inventory management, and operational scheduling. · Customer-focused leader with experience delivering high-quality service to major clients. · Analytical and data-driven, able to use operational data to improve efficiency and customer outcomes. · Hands-on leadership style, comfortable operating from shop floor to senior stakeholder level. · Excellent communication and stakeholder management skills. · Counterbalance/Reach Truck licence (preferred). OTHER INFORMATION · -based role with occasional travel to support wider divisional or national projects. · Flexibility required to meet customer and operational needs, including evenings and weekends where necessary. · Expected to play a proactive role in companys' wider operational and improvement agenda

Anderson Knight has an excellent new opportunity for a Project Manager (Procurement and Facilities) to manage a key project which will deliver against our clients Procurement Objectives in line with agreed project plans and timescales, meeting key milestones and deadlines, implementing project governance and project management principles and managing all internal and external stakeholders involved in the project. Main Duties and Responsibilities: • Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do. • Take ownership and management of the project working with the Group Head of Estates and key stakeholders, internally across the group, and externally with strategic partners and contractors • Act as point of contact for project related questions and escalations across the group • Provide effective governance for the project including where appropriate, tracking against project budgets, key performance objectives, risk management, monitoring progress against project timescales and key deliverables • Set up, manage and provide administrative support and governance to the main project board, ensuring representation and input from key departments across the group • Develop and implement escalation protocols to address emerging or urgent issues impacting on the project deliverables • Work with external strategic partners and stakeholders to ensure successful delivery of the project within agreed timescales and budgets Engage key stakeholders • Build effective relationships internally by working cross functionally and collaboratively. • Engage with a range of existing and new external partners and stakeholders, ensuring full commitment of partners and stakeholders to the project outcomes Other Responsibilities • Adhere to organisational policies, procedures and work practices at all times. • Ensure diversity and equal opportunities are promoted in all aspects of your work. • To understand and comply with the responsibilities arising from the Health and Safety at Work legislation. • To respect and adhere to the policies of Confidentiality and Data Protection. • Participate in appropriate training and development activities. • Any other reasonable duties commensurate with the post. Qualifications • Relevant project management qualification such as Prince II Experience • Experience of leading complex projects in a diverse and challenging environment • Experience of delivering successful projects within estates, facilities management or procurement services • Experience of dealing with social housing partners, particularly commercial leases and managementagreements • Experience of working with and managing a range of external goods and service suppliers/contractors Skills and Knowledge • Proven ability and track record in leading on large complex projects • Excellent communicator at all levels of the organisation • Ability to record details accurately • A good all-round knowledge of Microsoft Office products • Able to prioritise competing demands and work flexibly • A common sense, flexible and pragmatic approach to problem solving and decision making

Job Title: Helpdesk Supervisor Location: Glasgow Head Office Contract: Permanent Working hours: 37.5 hours per week | 5/7 shift pattern On Call: On call required for Out of Hours & Weekends, on call fee is paid in additional to salary. Salary: £33,212.48 per annum Job Purpose: The Helpdesk Supervisor is overall responsible in managing the Helpdesk to ensure it meets and exceeds service levels (SLAs) required for all internal and external stakeholders. The role will be responsible to lead a team of Team Leaders. This includes all day-to-day aspects of the HD. Delivering all SLAs through effective people management The Helpdesk Supervisor support the objective of our helpdesk colleagues acting as one City, being the best they can be, and showing they care. Key Responsibilities: People Recruit, lead, coach and motivate a team of Team Leaders to deliver world class customer excellence and SLAs Conduct monthly 121 with Helpdesk Team Leaders Deliver effective coaching, engagement and development strategy for all levels and being ready for fit for growth Develop and implement engagement action plans for your team, based on feedback from engagement surveys, listening groups and team meetings Manage any underperformance within the team through our agreed processes. Reward and recognise outstanding performance, using our agreed recognition tools Ensure company policies and practises (e.g., discipline and grievance, absence management, performance management, etc.) are implemented consistently across your team Ensure LTO is kept at SLA < 25% Performance Achieve all customer Service Level Agreement levels Ensure that quality standards target is achieved, provide feedback and SMART lead objectives Achieve the City standard employee engagement target Deliver quality standards, review trend analysis, and implement change to succeed Deliver customer service levels agreements through delivering customer excellence Process Ensure all HD processes are correct and rolled out across the HD in conjunction with the training & quality department Identify training needs, develop, and deliver training materials to maximise potential and performance within the team Implement Disaster Recovery Processes for all function of Helpdesk Knowledge, Skills and Abilities: Previous experience of planning staffing rotations, optimisation of staff based on call profile Understanding of call quality models is essential Working knowledge of Microsoft packages, ability to analysis & present data Strong communication skills, both written and verbal required Strong PC skills, able to effectively communicate in, both written and verbal Ability to have excellent time management and work on own initiative A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of using CAFM system Previous experience of leading a helpdesk team is essential Previous experience of working within fast-moving customer service environment would be advantageous Effective problem-solving and decision-making * Highly flexible and self-starting

Head of PMO\n \nInchinnan, Glasgow Hybrid, 3 days per week in office\n \nFull-time, Permanent \n \n \nPlease note that this role requires security checks.\n \n \nThe Role:\n \nThis is a high-impact global role focused on embedding PMO best practice across JFDs Project Operations to drive consistent, transparent and customer-focused delivery. Working cross-functionally, you will ensure projects are well-supported, governed and aligned to key business processes, while acting as an escalation point for project challenges. Joining at a pivotal stage of growth, you will strengthen delivery capability, influence stakeholders across regions and functions, and deliver meaningful, scalable improvements.\n \n \nYou will be tenacious, pragmatic and commercially aware, bringing credibility, calm authority and a structured approach, with the confidence to challenge constructively. Resilient under pressure, you will take ownership and drive the delivery and embedding of change to elevate project management standards across a complex global organisation.\n \n \nThis is a hybrid role with frequent travel between Glasgow and Aberdeen and some national and international travel to support global operations and stakeholder engagement.\n \n \nWhat youll be doing:\n \n \n - Lead the global PMO, embedding best practice in governance, processes and ways of working.\n \n - Identify and deliver high-impact improvement opportunities aligned to business objectives.\n \n - Implement clear, engaging and effective project reporting that reflects true performance.\n \n - Champion safety and strengthen safety leadership within project management.\n \n - Build digital capability across the project management community in line with strategy.\n \n - Drive the shift from reactive delivery to stable, controlled and repeatable practices.\n \n - Aligning with IMS and ERP transformation, ensuring governance evolves alongside system change.\n \n - Develop improvement capability across operations while managing and forecasting project resources.\n \n \nWhat were looking for:\n \n \n - Demonstrated expertise in PMO best practice, ideally within manufacturing, defence or similar environments.\n \n - Proven ability to deliver measurable improvements in complex operational settings.\n \n - Experience leading large, complex projects.\n \n - Strong stakeholder management skills with the ability to influence at senior levels and present confidently to diverse audiences.\n \n - High level of data and performance literacy, using metrics to drive insight and track impact.\n \n - Experience implementing and embedding changes within delivery-focused organisations.\n \n - Background in defence, engineering, marine, aerospace or other regulated sectors is desirable.\n \n \nWhy join us?\n \n \n - Early finish on Fridays\n \n - Competitive salary and benefits package aligned with experience (Private Medical Insurance, Life Assurance, Cycle to work scheme, Company Pension, etc.)\n \n - Clear pathways for career development and organisational visibility\n \n - Inclusive and supportive culture that values individual contributions\n \n - Meaningful work with impact across safety, innovation, and global operations\n \n \nAbout Us:\n \nJames Fisher is a global engineering services company operating across Energy, Defence, and Maritime Transport. With a strong heritage in maritime operations, we now deliver innovative solutions in challenging environments. Our One James Fisher strategy is focused on building a unified, sustainable business within the Blue Economy, driving progress through technology, expertise, and collaboration.\n \nVisit our website at: Home | James Fisher and Sons plc\n \n \nFor more information about our values and behaviours, follow the link: About us | James Fisher and Sons plc\n \n \nJames Fisher Defence (JFD), part of the James Fisher Group, is a global leader in underwater capability, delivering cutting-edge diving, submarine rescue, and hyperbaric solutions to both commercial and defence markets. Operating worldwide, JFD is the foremost provider of submarine rescue services and a trusted name in submarine escape training.\n \n \nWere also at the forefront of hyperbaric rescue innovation and a leading supplier of advanced diving equipment and saturation systems across the industry. Explore more about JFD\n \n \nIf this sounds like the ideal next step in your career, then click apply now!\n \n \nDue to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.\n \n \nAt James Fisher and Sons, we are committed to taking positive action on diversity and strongly encourage applications from candidates of all backgrounds. We are proud to be a Disability Confident employer and recognise that our success is driven by the talent and diversity of our workforce.\n \n \nTo support an accessible and inclusive recruitment experience in the UK, we partner with Vercida. You can learn more about our approach by visiting our company page: James Fisher and Sons diversity, inclusion, culture - VERCIDA\n

Working closely with senior leadership to develop strategies that support growth, manage risk, and create long term value. Leading the procurement function and team to deliver Maximum value and efficiencies in the supply chain. Client Details As the Functional Head of Department and Procurement Manager the post holder will be responsible for identifying and delivering a strategy to lead procurement across the organisation, building strong supplier partnerships, driving cost and efficiency improvements, and identifying innovative ways to strengthen the supply chain We're looking for someone with a strong track record in procurement leadership, supplier negotiation, and stakeholder engagement. Just as importantly, you'll be someone who brings fresh ideas, uses data to make decisions, and has the confidence to influence at all levels of the business. This is an excellent opportunity for an ambitious procurement professional looking to take ownership, lead a team, and make a visible impact. Description Manage procurement activities to meet business needs effectively. Develop and maintain strong relationships with suppliers. Negotiate contracts to ensure cost-effective purchasing. Monitor supplier performance and resolve any issues promptly. Implement procurement strategies that align with business objectives. Ensure compliance with procurement policies and regulations. Analyse market trends to identify cost-saving opportunities. Collaborate with internal teams to forecast procurement needs.Profile A successful Procurement Manager should have: Experience in procurement within a Manufacturing industry. Strong negotiation and supplier management skills. Knowledge of procurement policies and best practices. Ability to analyse market trends and data effectively. Excellent communication and organisational skills.Job Offer Competitive Salary and Benefits, dependent on the level of experience. Permanent position in the Manufacturing Industry. If you're interested in this role, apply now

An opportunity has arisen for a Commercial Property Manager / Head of Property to join a property management company specialising in residential and commercial property management providing estate management, maintenance, financial administration, and compliance service. \n As a Commercial Property Manager / Head of Property, you will oversee the management of a commercial property portfolio, lead a small team and ensure the smooth delivery of property management services while maintaining strong relationships with clients, tenants and contractors. \n This full-time permanent role offers a salary of circa £40,000 (DOE) and benefits. \n You will be responsible for: \n\n • Leading and supporting a small property management team to meet operational targets and objectives\n, • Managing day-to-day operations of a commercial property portfolio\n, • Building and maintaining relationships with landlords, tenants, owners, and stakeholders\n, • Attending committee and annual meetings to provide updates and address property matters\n, • Assisting with preparation of service charge budgets for managed properties\n, • Using property management software (ideally TRAMPS) to maintain records, process payments, and generate reports\n, • Conducting routine property inspections to ensure maintenance standards and compliance\n, • Maintaining accurate property, lease, and maintenance records\n, • Coordinating repairs and maintenance with contractors, suppliers, and internal teams\n\n What we are looking for: \n\n • Previously worked as a Head of Property Management, Commercial Property Manager, Senior Property Manager, Head of Commercial Property Management, Property Manager, Portfolio Manager, Estate Manager, Block Manager, Head of property or in a similar role.\n, • Previous experience in a commercial property management position.\n, • Experience leading or supervising a team.\n, • Strong organisational skills with the ability to manage multiple priorities in a busy environment.\n, • Experience using property management software (such as TRAMPS) is advantageous.\n, • A professional approach when dealing with clients, landlords, tenants and stakeholders.\n\n What's on offer \n\n • Competitive salary.\n, • Annual bonus.\n, • Birthday leave.\n, • Company pension.\n, • Sick pay.\n, • Generous annual leave entitlement plus bank holidays.\n, • Complimentary refreshments provided in the office.\n, • Discounted food benefits.\n\n Apply today to be considered for this excellent opportunity to join a respected property management business in a senior leadership role. \n Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. \n Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. \n \n

Job Title: Customer Service Representative - Day Shift Location: Glasgow Head Office Contract Type: Permanent Working Hours: 37.5 Hours Per Week Salary: £25,468.38 Total Salary, Overtime, 33 Days Holiday, Private Pension & Benefits - Including Employee Discounts START DATE - WEDNESDAY 8TH JULY An exciting opportunity has emerged for a Customer Service Representative to join our company to work on the helpdesk with one of our major UK supermarket clients. The role will involve answering inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently, all customer related faults and enquiries. You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines. Key Responsibilities: Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem. Ensure the accurate input of data and the completion of all relevant fields throughout each call. Liaise with Engineers in order to prioritise calls enabling swift response times. Manage after call activities to effectively manage workload and service levels. Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues. Qualifications / Experience: Experience in a similar customer service-based role is desirable but not essential. The ideal candidate: Visibly demonstrate enthusiasm and positive behaviour. Represent the Company in a professional and competent manner at all times and develop strong working relationships with City and partnership colleagues. Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team

Job Title: Customer Service Representative - Backshift Location: Glasgow Head Office (1 day WFH once training is complete) Contract Type: Permanent Working Hours: 37.5 Hours Per Week / 5 days over 7 / 2pm - 10pm Salary: £25,468.38 Total Salary, Overtime, 33 Days Holiday, Private Pension & Benefits - Including Employee Discounts START DATE - WEDNESDAY 12TH AUGUST An exciting opportunity has emerged for a Customer Service Representative to join our company to work on the helpdesk with one of our major UK supermarket clients. The role will involve answering inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently, all customer related faults and enquiries. You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines. Key Responsibilities: Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem. Ensure the accurate input of data and the completion of all relevant fields throughout each call. Liaise with Engineers in order to prioritise calls enabling swift response times. Manage after call activities to effectively manage workload and service levels. Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues. Qualifications / Experience: Experience in a similar customer service-based role is desirable but not essential. The ideal candidate: Visibly demonstrate enthusiasm and positive behaviour. Represent the Company in a professional and competent manner at all times and develop strong working relationships with City and partnership colleagues. * Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team

My client is an award winning, established, successful, fast growing and ambitious specialist Mortgage Lender. The company's main aim is to enable its clientele to secure the mortgage for their property that they desire, whilst providing them with the very best level of service. Due to successful business growth the company are currently keen to hire a Mortgage Lending Operations Manager. Within this position the Operations Manager will lead a team of Mortgage Underwriter’s and Case Manager’s that underwrite/administer often complex/specialist mortgage case’s, which are often manually underwritten. Following on from a strong 2025 performance, the lender aims to increase the amount in which in lent last year by another 50% during 2026. This is a hybrid role whereby the successful candidate would work from a Central Glasgow based office on a three days per week basis and you will have the opportunity to work from home remotely on two days per week. Alternatively, if you would like to work from an office on a more regular basis then this will be suitably arranged. This is a Monday to Friday, 9:00am to 5:30pm based role. Within this position key role features include; Leading the end-to-end operational delivery of the lenders residential mortgage underwriting process. Primarily to drive continuous improvement, efficiency, scalability, and performance across the lending process, working closely with the credit risk, sales, compliance, operations, and technology teams. Overseeing mortgage origination operations from pre-application queries through initial packaging, underwriting support, mortgage offer and conveyancing queries. Whilst ensuring that all processes are scalable, well controlled, that they deliver high quality outcomes, and that they are aligned to the FCA’s regulatory requirements. Whilst this role is crucial to lending, it does not specifically involve underwriting mortgages. The focus is entirely on the operational infrastructure that surrounds the underwriting process, such as: how the cases are received, routed, tracked, supported, and completed; how bottlenecks within the process are identified and eliminated; and how the lenders operational controls align with regulatory requirements. Key role responsibilities include; New lending operations management – To be accountable for the day-to-day new lending operations across the mortgage origination lifecycle, from pre application queries through to packaging, underwriting, mortgage offer and conveyancing queries, as well as post-completion lending decisions. Process improvement and continuous improvement - Lead a structured, data-driven programme to continuously identify, prioritise, and deliver process improvement initiatives across mortgage origination, targeting measurable gains in processing speed, throughput, quality, and unit cost per case. Team leadership – To lead, coach, and develop mortgage operations team (from junior to senior level) to deliver high-quality, strong service, competitive turnaround times, and compliant outcomes, in conjunction with the Underwriting Team Leader who owns the first line of defence (LOD) for the underwriting team and is responsible for their training and development. Risk, controls, and compliance - Work with the lenders credit risk function to ensure mortgage operations are delivered in line with internal lending policies, risk appetite, and FCA regulatory obligations. Customer service - To assist within delivering a high-quality experience for customers and their intermediaries throughout the new lending journey. Stakeholder management and cross-functional collaboration - To work closely with the Head of Underwriting, and the Risk, Sales, Compliance, and Technology teams to support effective new lending operations and delivery of process improvements. Key candidate experience must include; Proven experience within mortgage operations, with strong exposure to the new lending process for residential lending in an intermediary environment. Strong understanding of the mortgage origination lifecycle, including application processing, case management, underwriting and conveyancing. Experience of leading operational teams within a regulated mortgage or lending environment. Excellent knowledge of both mortgage regulation and conduct requirements, including FCA requirements and customer outcome considerations. A strong track record of identifying and delivering process improvements, operational efficiencies, or transformation initiatives, including use of technology and AI driven solutions. A good understanding of operational risk, controls, quality management, and pipeline performance. Excellent organisational, problem-solving, and stakeholder management skills. * The ability to suitably analyse performance data and use management information to drive service improvement and operational decision-making. The successful candidate will receive a competitive starting basic salary of circa £70,000, plus a potential annual bonus of up to 10% (linked to both your and the businesses performance). In addition to this you will receive several employee benefits including; Growth Shares (a stake in the company), 30 days annual leave per annum (plus the additional bank holidays), a Private Health Cash Plan, a Pension Scheme, and an Employee Wellbeing Programme. If you are interested within this vacancy and if you believe that your experience/skill-set is well suited to the role then please do apply on-line. Your Mortgage Recruiter Ltd – A leading UK specialist recruiter in Mortgage Advice, Support, Underwriting, Compliance and BDM roles

\n Compliance Officer – Young Person’s Recovery Service \n Based within Murray’s Initiative’s Head Office in North Claremont Street \n Starting Salary £24,479 per annum (pro rata) \n Part-time - 14 hours per week – Fixed term until 31st March 2027 \n We understand that many will have other commitments outside of work and so flexible working, part-time hours or job-sharing arrangements will be considered for the right candidate. \n \n About Us: \n Murray’s Initiative (formally known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and asset-based approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence. \n Murray’s Initiative offers free, confidential counselling services for people concerned about their own or someone else's drinking. Murray’s Initiative delivers a range of interventions including groupwork and employability support as well as a number of holistic and inclusive services, such as a women’s service for survivors of gender-based violence, young person's peer education service, LGBTQ+ health and wellbeing support and tailored wellbeing programmes. \n Murray’s Initiative is also a recognised provider of professional development, offering a comprehensive training portfolio including education aimed at increasing awareness of alcohol use and promoting healthier lifestyles, COSCA Counselling Skills and a Diploma in Integrative Counselling and Psychotherapy. \n Murray’s Initiative deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire, helping people make meaningful, positive change in their lives. \n The foundation of Murray’s Initiative is our supportive and inclusive culture for all who engage and work with us. \n \n About the Role: \n The role of Compliance Officer within the Young Persons Recovery Employability Service is to support the effective delivery, monitoring and compliance of the service, ensuring participant records, referrals and performance information are accurate, complete and meet contractual and organisational requirements. \n \n The Compliance Officer will report to the Service Manager – Employability and will play a key role in monitoring referrals, maintaining data quality, undertaking compliance checks and supporting service performance. The post holder will be responsible for reviewing participant records, identifying and resolving data discrepancies, and ensuring evidence and documentation are recorded in line with funder, contractual and organisational standards. \n \n The role will involve the regular use of systems including Hanlon and other organisational databases to monitor participant activity, undertake compliance and quality assurance checks, support reporting requirements and ensure accurate audit trails are maintained. The Compliance Officer will work closely with delivery staff to ensure records are compliant, performance targets are accurately evidenced, and service processes are followed consistently. \n \n This post requires a Level 1 Disclosure \n \n Key Responsibilities of the Compliance Officer: \n • Monitor and oversee referral processes to ensure timely allocation, progression and accurate recording of participant information across the service \n • Undertake compliance and quality assurance checks on participant records, ensuring documentation is complete, accurate and meets contractual, funder and organisational requirements \n • Maintain and monitor data quality across systems including Hanlon and other organisational databases, identifying discrepancies and supporting corrective actions where required \n • Support the management of service performance information by tracking participant activity, outcomes and evidence requirements to ensure robust reporting and audit readiness \n • Work collaboratively with delivery staff to ensure participant records are maintained to the required standards and that compliance requirements are understood and consistently applied \n • Produce and maintain compliance reports, monitoring information and performance data to support service management, contract delivery and continuous improvement \n • Review service processes and documentation, identifying areas for improvement and supporting the implementation of quality assurance measures \n • Maintain accurate audit trails and ensure appropriate storage, handling and management of sensitive information in line with data protection and confidentiality requirements \n • Act as a point of contact for compliance-related enquiries, providing guidance and support to colleagues regarding record keeping, evidence collection and procedural requirements \n • Undertake any other duties reasonably required by the Service Manager – Employability that are consistent with the nature and responsibilities of the post \n \n Qualifications and Experience: \n • Experience working within a compliance, quality assurance, administration, employability, health, social care, third sector or similar environment, with the ability to manage detailed information and maintain high standards of accuracy \n • Experience monitoring records, referrals, case files or performance information, demonstrating a strong understanding of the importance of compliance, quality standards and audit requirements \n • Confidence using databases and management information systems to record, analyse and retrieve information, with experience of systems such as Hanlon, Views or similar case management platforms being advantageous \n • Experience identifying discrepancies, resolving data quality issues and implementing improvements to processes or record-keeping practices to support service effectiveness \n • Experience producing reports, monitoring information or performance data, with the ability to present information clearly and accurately to support decision-making and service delivery \n • Experience working with sensitive or confidential information and demonstrating a clear understanding of the importance of data protection, confidentiality and professional boundaries \n • A good standard of education, with qualifications in Business Administration, Information Management, Compliance, Quality Assurance or a related subject welcomed, although equivalent relevant experience is equally valued \n • Experience supporting externally funded programmes, contractual performance requirements or audit processes would be beneficial, alongside an understanding of the importance of evidencing outcomes and maintaining accurate audit trails \n \n Skills and Competencies: \n • Excellent attention to detail, with the ability to review information critically, identify inconsistencies and ensure records meet required quality and compliance standards \n • Strong organisational and time management skills, with the ability to prioritise competing demands, manage deadlines and maintain accuracy within a busy working environment \n • Strong analytical and problem-solving skills, with the confidence to investigate issues, identify solutions and support continuous improvement across service processes \n • Effective verbal and written communication skills, enabling the development of positive working relationships and the ability to provide guidance and support to colleagues on compliance requirements \n • High levels of digital literacy, including the ability to use Microsoft Office applications, databases and management information systems effectively and confidently \n • Ability to work independently and use initiative while also collaborating effectively with colleagues to achieve shared objectives and maintain service standards \n • Commitment to maintaining confidentiality, handling sensitive information appropriately and ensuring compliance with organisational policies and data protection requirements \n • A proactive and quality-focused approach, demonstrating personal accountability and a commitment to maintaining high standards of service delivery and continuous improvement \n • Commitment to equality, diversity and inclusion, ensuring all individuals are treated with dignity, respect and fairness \n \n Why Join Us? \n \n • Your work will contribute to make a real difference to people’s lives.\n, • Competitive salary and benefits package :\n, • Very generous annual leave entitlement: full time employees start with an annual leave entitlement of 37 days (inclusive of 12 bank holidays) which increases with length of service.\n, • Duvet days where employees may take time off at short notice.\n, • Death in service policy.\n, • Cycle to work scheme where employees can save money on a new bike and spread the cost.\n, • And much more!\n, • Opportunities for continuous learning and career development.\n, • A supportive and inclusive work environment where your contributions are valued.\n \n \n Application Process: \n Interested candidates are invited to apply by clicking the Apply button now. \n \n Closing date for applications: Thursday 6th August 2026 at 5pm \n Shortlisting: Wednesday 12th August 2026 \n Date of interviews: Tuesday 25th August 2026 \n Start date: ASAP \n \n Equal Opportunity Employer: \n Murray’s Initiative is an Equal Opportunities Organisation. We are committed to treating all workers and job applicants fairly and equally, regardless of their sex, pregnancy and maternity, sexual orientation, religion or belief, marital / civil partnership status, age, race, disability or gender identity and expression or any other personal characteristic. \n \n \n

\n Counselling Practice Manager \n Based within Murray’s Initiative’s Head Office in North Claremont Street with travel throughout Glasgow and surrounding areas \n Starting Salary £32,826 per annum \n Full Time 35 hours per week \n Mainly business hours but will also include one late night per week and occasional Saturdays as part of a rota. \n We understand that many will have other commitments outside of work and so flexible working, part-time hours or job-sharing arrangements will be considered for the right candidate. \n \n About Us: \n Murray’s Initiative (formally known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and asset-based approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence. \n Murray’s Initiative offers free, confidential counselling services for people concerned about their own or someone else's drinking. Murray’s Initiative delivers a range of interventions including groupwork and employability support as well as a number of holistic and inclusive services, such as a women’s service for survivors of gender-based violence, young persons peer education service, LGBTQ+ health and wellbeing support and tailored wellbeing programmes. \n Murray’s Initiative is also a recognised provider of professional development, offering a comprehensive training portfolio including education aimed at increasing awareness of alcohol use and promoting healthier lifestyles, COSCA Counselling Skills and a Diploma in Integrative Counselling and Psychotherapy. \n Murray’s Initiative deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire, helping people make meaningful, positive change in their lives. \n The foundation of Murray’s Initiative is our supportive and inclusive culture for all who engage and work with us. \n \n About the Role: \n The Counselling Practice Manager will lead and manage Murray’s Initiative’s Integrated Counselling Services, which includes commissioned counselling services for adults seeking support for their alcohol and / or drug use and a privately funded wellbeing counselling service. \n The Counselling Practice Manager will manage and support all counsellors working in Glasgow, East Dunbartonshire, East Renfrewshire and North Lanarkshire, student placements from the Murray’s Initiative Diploma and volunteer counsellors. The post holder will contribute to service delivery by managing a small caseload of clients. The post holder will support the Head of Client Services/Deputy CEO in managing and co-ordinating a high-quality service within Murray’s Initiative, whilst ensuring that staff counsellors, volunteers, and students receive appropriate supervision, support, and guidance. \n As part of the Service Management Team, the Counselling Practice Manager will develop, influence and drive forward the strategy for Murray’s Initiative. \n The Counselling Practice Manager will report to the Head of Client Services / Deputy CEO. \n This post requires membership of the Protection of Vulnerable Groups (PVG) Scheme for children and protected adults. Successful applicants will be required to join the PVG Scheme. \n \n Key Responsibilities of the Counselling Practice Manager \n • Lead and manage the operational delivery of Murray’s Initiative Integrative Counselling Services, delivered throughout Glasgow, East Renfrewshire, East Dunbartonshire and North Lanarkshire. \n • Ensuring that services comply with contractual service level agreements, NHS waiting times, COSCA/BACP ethical standards, quality assurance processes, risk management and effective client record management. \n • Manage a small caseload of counselling clients, triage clients to ensure suitability for counselling, provide counselling cover at short notice in emergencies and answer helpline calls from vulnerable individuals in crisis to provide counselling support. \n • Oversee service performance and development by managing referrals, waiting lists, caseloads, monitoring outcomes, analysing data, preparing reports and identifying opportunities to improve capacity and service delivery. \n • Provide effective leadership and line management for staff, volunteers and trainee counsellors on placement from the Murray’s Initiative Diploma, including recruitment, induction, one-to-ones, performance management, training, appraisals and fostering a team culture. Provide regular informal support and reflective discussions to counsellors regarding their work and professional development. \n • Oversee the entire student placement process, including recruitment, onboarding and induction. Provide ongoing support to ensure students practice safely and effectively and complete detailed end-of-placement reports to assess their progress and performance. Liaise with external supervisors where appropriate and with consent, while maintaining clear boundaries between management support and clinical supervision. \n • Develop and maintain close working relationships with senior management, service managers, internal teams, commissioners, community organisations and external stakeholders to enhance service delivery and represent Murray’s Initiative at local and regional forums. \n • Manage service resources and budgets, ensuring efficient use of funding, operational oversight and delivery of contractual objectives within agreed financial parameters. \n • Promote continuous improvement and organisational compliance by maintaining policies, procedures, risk assessments, monitoring and evaluation systems and ensuring health & safety, confidentiality and governance requirements are met. \n • Contribute to the Ethics and Standards Committee within Murray’s Initiative. \n • Contribute to the wider strategic objectives of the organisation by working collaboratively with senior managers, promoting services, supporting organisational development and participating in duty management. \n • Attend regular practice supervision, line management and team meetings and participate in appropriate meetings and training opportunities. \n • Undertaking any other duties as required by the Head of Client Services / Deputy CEO \n \n Qualifications and Experience: \n The ideal candidate will have: \n • A relevant qualification in Counselling and 4 years post qualification counselling experience is essential, ideally within addictions, mental health or related field. \n • A relevant qualification in Counselling Supervision, a willingness to work towards one, or the ability to demonstrate equivalent skills through prior experience is required. \n • Membership of COSCA, BACP or equivalent recognised counselling authority. \n • Experience in leading people and services, ideally within the health, social care, mental health, addictions, employability or voluntary sector. Demonstrates effective people management through the application of HR policies and procedures, including recruitment, supervision, performance management, employee relations and wellbeing. Skilled in coaching and developing individuals and teams, creating a positive, inclusive and high-performing culture that promotes collaboration, continuous improvement and person-centred service delivery. \n • Experience in working in partnership with statutory, voluntary and community organisations, with an understanding of the challenges facing individuals and communities affected by poverty, inequality, addiction and exclusion. Knowledge of relevant Scottish policy and frameworks, including No One Left Behind, Rights, Respect & Recovery and the ROSC model would be an advantage. \n • As our services are delivered over several local authority areas, the role involves travel across our service area, so the ability to travel, work one evening per week and Saturdays is required. \n \n Skills and Competencies: \n • Collaborative and compassionate leader with excellent communication and relationship-building skills, able to motivate and support others while fostering a positive team culture. \n • Possess strong organisational skills, the ability to balance competing priorities and complexities arising from managing a counselling service within addictions make informed decisions and maintain high standards in what can sometime be a busy environment. \n • Experience of using data to monitor performance, evaluate outcomes and produce clear reports will be important. \n • Demonstrate resilience, be adaptable and solution-focused, with confidence in managing change and overcoming challenges. \n • Comfortable with using Microsoft Office 365 packages and other digital systems to manage information, budgets and reporting. \n • Above all you will demonstrate Murray’s Initiative’s values of respect, empathy and collaboration, bringing integrity, self-awareness and a genuine commitment to improving outcomes for the people and communities we support. \n \n Why Join Us? \n \n • Your work will contribute to make a real difference to people’s lives.\n, • Competitive salary and benefits package:\n, • Very generous annual leave entitlement: full time employees start with an annual leave entitlement of 37 days (inclusive of 12 bank holidays) which increases with length of service.\n, • Duvet days where employees may take time off at short notice.\n, • Death in service policy.\n, • Cycle to work scheme where employees can save money on a new bike and spread the cost.\n, • And much more!\n, • Opportunities for continuous learning and career development.\n, • A supportive and inclusive work environment where your contributions are valued.\n \n \n Application Process: \n Interested candidates are invited to apply by completing the online application form which can be found by clicking the Apply button now. \n \n Closing date for applications: Sunday 2nd August 2026 \n Shortlisting: Thursday 6th August 2026 \n Date of interviews: Wednesday 12th / Thursday 13th August 2026 \n Start date: Mid September 2026 \n \n Equal Opportunity Employer: \n Murray’s Initiative is an Equal Opportunities Organisation. We are committed to treating all workers and job applicants fairly and equally, regardless of their sex, pregnancy and maternity, sexual orientation, religion or belief, marital / civil partnership status, age, race, disability or gender identity and expression or any other personal characteristic. \n \n

Supply Chain Operations Coordinator We are currently recruiting for a Supply Chain Operations Coordinator to work based in Billericay, Essex on a full time, permanent basis. About us DCK Group a global leader in the design, supply of fashion jewellery and accessories. Here at DCK our people are central to everything we do. We are welcoming, friendly and have a culture that promotes learning and development from day one. Diversity, equality and inclusion are the core of who we are and reflect this in every aspect of our company culture, DCK DNA. It’s a great time to join DCK, we are looking for dynamic individuals who are as passionate about our business as we are, as it continues to flourish and grow. We offer a variety of benefits, including 25 days paid holiday plus bank holidays, flexible working hours - core hours of 10am - 4pm and 4pm finishes every Friday, Agile working, including WFH opportunities throughout the week and many more. Our Head Office is in Billericay, Essex with transport links to Central London, Stratford and Southend. We also offer free parking if you drive to us! Primary purpose: To be responsible for the development and leadership of the Supply Chain Operations Assistants and manage priorities and the team’s workload ensuring the delivery of high quality, productive and accurate operational support to the business, driving best practice and streamlined ways of working through implementing process improvements and training. Key responsibilities: Optimises the efficiency of the Supply Chain Operations and Logistics team, supporting operational excellence and driving efficient administration on the team - • Manage cross function administration to enhance efficiencies to all functions, collating and directing workflow, ensuring tasks are completed accurately and in a timely manner, • In depth understanding of all areas within Supply Chain Operations and Logistics team, able to support the admin pool as necessary, • Provide admin support for complex or difficult tasks utilising wider business knowledge to complete the task, • Manage fines process ensuring that all fines are loaded correctly resolving any queries as required, • Super User on WFX making amends to the system as required, • Monitor system governance (running reports to ensure that all data is captured and accurate e.g. card types / colour / size etc and ensuring teams make the necessary corrections), • Managing setting up packing codes on WFX as directed by the Packaging Supervisor, • Critical path management, ensuring that testing / commitment and supply chain deadlines are met, • Act as first point of escalation for the admin team, • Lead Supply Chain Operations admin meetings ensuring that the team are clear on priorities and rationale behind workload, • Develop Supply Chain Operations Assistants ensuring they have the knowledge, skills, tools and support to complete the relevant admin tasks, • Ensure that admin SLA’s and KPI’s are maintained, • Ensure that Brand PO’s are raised accurately and that any issues are discussed with the brand and rectified prior to the PO being raised, • Act as the main point of contact between the brand teams and the Supply Chain Operations Admins Ad-hoc - Support with onboarding new suppliers as and when required Support with on-boarding of new brands where required Support with new business opportunities as and when required Communication & Culture- role models efficient communication at all levels creating an inclusive and warm culture in line with the DCK DNA - Establishes clear and engaging communication routines with colleagues at all levels, to encourage a culture of transparency, accessibility, regularity, and clear direction. Acts as a technical visionary and specialist who inspires innovation and instills commerciality in every decision made. Routinely reviews process and systems for innovation and commerciality. Supports the establishment of a warm and supportive culture within the team, has awareness of team environment and behaviors, and actively assists with areas of concern. Acts as a DCK role model. People- role models the DCK DNA, driving own development and building strong relationships - Supports the teams to deliver consistent standards & improved performance through positive engagement. Provide guidance to the Commercial Operations team, including training and motivation of the team, optimizing productivity of individuals and collective work performance. Champion team spirit and support the team to achieve their KPI’s celebrating success along the way. Passionate about your own & your team’s development – driving your own development and providing guidance to the team. Build and maintain strong relationships across business functions, improving communication flow across brands. Skills and qualifications: Prioritization Organization Critical Path Management Communication – written and verbal Managing deadlines Resilience Negotiation and Influencing Please send updated CV to apply! Your application has been successfully submitted! _

Job Title : Account Manager Salary : £40,000 - £55,000 Location : Fully remote (Head office Narbeth) Permanent, Monday - Friday Role overview We are looking for an experienced Account Manager/Senior Account Executive with strong knowledge of the insurance and price comparison markets. The ideal candidate will have excellent emotional intelligence to build and maintain key stakeholder relationships. This role requires a highly organised, commercially aware professional who can manage and hold internal teams and external partners accountable. Duties include administrative and governance tasks to ensure regulatory compliance and high operational standards. Knowledge of travel and pet insurance is desirable. The Account Manager will report to the Associate Director of Commercial but will have regular contact with all areas of the business. Most of our partners are based in and around London, so accessibility to London is essential. We expect around two face-to-face meetings per month (subject to fluctuation) and quarterly visits to West Wales, where the business is based. However, remote working is the norm outside of these commitments. Most partners are based in London, so accessibility is essential. The role includes around two monthly face-to-face meetings and quarterly visits to West Wales, with remote working otherwise. Reponsibilites : • Relationship Management -, • Develop and maintain strong relationships with key partners, ensuring excellent communication and collaboration. Attend meetings scheduled within our performance management framework, such as QBRs and Annual Review meetings., • Compliance & Governance -, • Manage and file annual product governance reviews and other regulatory documentation, ensuring compliance with industry, internal, and partner standards., • Reporting & Analysis -, • Prepare reports and presentations using Excel, Word, and PowerPoint to communicate key insights and performance updates., • Stakeholder Management -, • Build strong relationships with partners-understanding their goals, working styles, and how to effectively collaborate., • Performance Metrics -, • Define and manage key performance indicators (KPIs) related to service delivery and performance., • Contract Management -, • Ensure robust, fit-for-purpose contracts are in place and regularly reviewed. Manage and negotiate any necessary amendments., • Change Management -, • Coordinate, oversee, and ensure the successful delivery of business changes across both our organisation and our partners., • Operational Efficiency -, • Establish effective and efficient processes and working practices between our business and partners. Skills & experience • Strong insurance industry knowledge and awareness of the price comparison website (PCW) market., • Proven ability to build and maintain relationships with stakeholders at all levels., • Excellent emotional intelligence, communication, and interpersonal skills - a friendly and affable personality that fosters strong relationships., • Strong negotiation skills with the ability to influence key decisions., • Highly organised with a keen eye for attention to detail., • Problem-Solving Ability: Capable of applying influencing and creative thinking skills to resolve service-level issues or business change challenges., • Accountability & Delivery: Ability to secure commitment to goals and hold partners accountable for delivering agreed outcomes., • Commercial Awareness: Understanding of business metrics and performance drivers., • Technical Proficiency: Strong skills in Microsoft Excel, Word, and PowerPoint., • Data Analysis: Ability to interpret insights from BI tools effectively. Desirable skills • Understanding of travel and pet insurance products. If you feel your experience can fulfil this role and you're interested in working for a fantastic company please send your CV. Acorn by Synergie acts as an employment agency for permanent recruitment.

Interim Deputy Head of User Experience East Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead critical live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs, executive reporting and major incident governance. Drive continual improvement across live services, ensuring user outcomes remain at the heart of decision making. Strengthen the User Research capability, embedding evidence-based insights into operational improvements and future service design. Champion a user-centred approach aligned to Government Digital Service (GDS) principles and best practice. Develop demand management, forecasting and stakeholder engagement capabilities. Establish strong data and analytics practices to support service decisions and strategic planning. Coach and develop multidisciplinary leadership teams through organisational change. Represent the organisation at senior leadership and stakeholder forums. Essential Experience Senior leadership experience within User Experience, Service Management, IT Operations, Service Delivery, Managed Services or Live Service environments. Proven track record leading large-scale operational services and multidisciplinary teams. Experience overseeing User Research, Service Improvement, Customer Experience or UX functions alongside service operations. Strong understanding of user-centred design principles , user research methodologies and evidence-based decision making. Experience working within or alongside GDS service standards , digital delivery frameworks or service assessment environments. Strong stakeholder management skills with senior business and technical leaders. Experience balancing operational delivery with transformation programmes. Excellent knowledge of modern ITSM and ITIL practices. Desirable Experience Government, Defence, National Security or other highly regulated environments. Experience supporting digital transformation programmes using GDS-aligned approaches. SIAM or multi-supplier service environments. DV Clearance. Contract Details Rate: £750 per day IR35: Inside IR35 Location: East Kilbride (Hybrid) Duration: 6-12 months initially Clearance: SC required, DV preferred Please note: This role is aimed at senior operational leaders who can combine service excellence with strong user-centred leadership, ensuring operational decisions, user research and service design work together to improve outcomes for users and stakeholders. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you. TPBN1_UKTJ

Head of Information Governance, Risk and Compliance role within Public Services Delivery Scotland (PSD Scotland). On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) joined to form PSD Scotland to support continuity today and a stronger, more connected service for tomorrow. PSD Scotland unites expertise from NES and NSS to accelerate national programmes and support the NHS to deliver better care now and in the future. PSD Scotland supports staff with education and training, provides tools and data to improve services, and runs national functions such as procurement, logistics and blood, tissue and cell services. The Information Governance, Risk and Compliance (I-GRC) team forms part of DaS's Information Security & Governance pillar (IS&G). It provides GRC support and oversight for digital services across all NSS directorates; leads on NSS's statutory information security audits; facilitates DaS's wider approach to risk management; and plays a pivotal role in NHSScotland's wider IG landscape, both through engagement with national forums and through provision and administration of tools to other Health Boards. We seek to appoint a Head of I-GRC, taking responsibility for the I-GRC function and forming part of IS&G's senior management team. They will lead a high-performing and well-established team of experts, driving continued operational excellence and ensuring adherence to information security standards across the directorate and the organisation, both through providing excellent services and through proactive and collaborative engagement at all leadership levels. The post holder will be required to quickly build a comprehensive picture of the information risk landscape across the organisation and engage with key personnel within DaS and other directorates to understand and prioritise current key challenges in the area. They will independently lead improvement activities, including policy and framework development, which ensure that stakeholders across the organisation can make informed decisions cognisant of and compatible with NSS's risk appetite. The Head of I-GRC will foster the team's close partnership with IS&G's Security Consultancy team, supporting information assurance and documentation processes for digital systems, and ensuring they are fit for purpose and align with the organisation's security assurance and wider auditing requirements. The successful candidate will be expected to influence and shape Information Governance processes at all organisational levels and engage with the wider IG community to define and promote national approaches to the subject matter. Note: The Job Description is generic in nature. The candidate should consider the attached Person Specification and content of this advert when submitting their application. The successful candidate will have experience: • Leading, developing, and line managing multi-disciplinary teams, enabling their staff to excel in their areas of expertise., • Chairing and contributing to boards and decisioning bodies, and providing concise updates on the subject matter that are suitable to satisfy assurance requirements at executive leadership level., • Effectively influencing decisioning processes across the organisation. When promoting a robust approach to security and compliance requirements, they have a high tolerance of different attitudes to I-GRC, and can confidently navigate political situations with complex stakeholderships. They will be a self-driven, credible and confident leader who has demonstrated excellent stakeholder engagement, and who can manage and prioritise conflicting demands on limited resourcing. Their expertise will be evidenced by an extensive track record in the field, knowledge of the regulatory environment, as well as continual professional development. The post requires a combination of strategic thinking and operational discipline, founded in strong judgement, personal resilience, and a values-driven approach that aligns with NSS's priorities. This post can be based at Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working. Occasional travel to NSS's other office locations, to conferences and to customer sites across Scotland may be required. The work pattern for this post is Monday to Friday, 36 hours per week. It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed. Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure. Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot For an informal discussion on the post, please contact Nils Krichel, Head of Service IS&G, on nils.krichel@nhs.scot Closing date for completed applications is 27 July 2026. In-person interviews for this post are likely to be held during the week commencing 10 August 2026 at Gyle Square, Edinburgh. Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders). We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies #J-18808-Ljbffr

Housekeeping Supervisor Motel One Glasgow, Motel One Glasgow, Oswald St, Glasgow, G1 4PL Rate: £13.35 | Hours: Guaranteed Hours Each Week Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department. In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we'll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company. WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more. Benefits also include: - Life Insurance - DiscountStore with discounts from ASDA, O2 and more - Discounted hotels and flights - Low-cost health insurance - Full workplace pension scheme - 28 days holiday Your role will include: - Work to improve productivity and efficiency of room cleaning - Analyse guest data to plan resources and materials required to meet operational requirements - Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice - Identify ways to improve Guest Satisfaction - Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling - Recruit, train, manage and monitor team performance daily/weekly - Deliver and exceed financial targets - Manage expenditure and payroll to ensure budgets are achieved - Participate in training to improve skills and performance - Solve routine challenges that occur on the job If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer , please let us know if you require any support or reasonable adjustments during the application or interview process. TPBN1_UKTJ

Field 1 Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. Field2 Planning Manager - Marine & Civil Engineering Project | Helensburgh, Scotland Join VolkerStevin and help deliver a major long-term infrastructure project that combines complex marine and civil engineering works. This is an exciting opportunity for an experienced Planning Manager to lead planning activities from tender stage through to project delivery while working across our Helensburgh project offices and Glasgow city centre office. Reporting to the Head of Planning , you will manage a team of Senior Planners and Planners, ensuring programmes are developed, maintained and delivered in line with VolkerStevin Planning Standards and business management systems. You will play a key role in driving project performance, managing programme risks, and supporting successful delivery on a nationally significant project. What You'll Be Doing Tender Stage: Lead all planning activities throughout the bid lifecycle. Develop and maintain compliant tender programmes. Identify programme constraints, risks, opportunities and contractual requirements. Establish construction methodologies, sequencing and delivery strategies. Work closely with estimators, operational teams and bid managers to develop robust programmes. Apply resource planning and levelling techniques across labour, plant and materials. Support value engineering initiatives and programme optimisation. Lead programme presentations and ensure effective tender handovers. Contract Delivery: Develop, manage and maintain contract programmes. Lead collaborative planning sessions with project teams. Produce programme updates, dashboards and monthly reports. Monitor progress, productivity, change control and programme risk. Analyse performance data to support informed decision-making. Manage recovery programmes and planning requirements arising from project change. Ensure accurate reporting and communication with clients and stakeholders. Leadership Responsibilities You will also: Lead, mentor and develop planning teams. Manage planning resources across projects and workstreams. Drive continuous improvement and planning best practice. Deliver training and support the wider VolkerStevin Planning Community. Provide strategic planning insights and reports to senior leadership. Security Clearance The successful candidate must be able to obtain and maintain BPSS and SC Security Clearance . Eligibility may be affected by nationality, citizenship, residency history and other security vetting requirements. Why VolkerStevin? This is an opportunity to work on a landmark infrastructure project, lead talented planning professionals, and help deliver complex engineering solutions that leave a lasting legacy. At VolkerStevin, safety, collaboration, innovation and continuous improvement are at the heart of everything we do. If you're ready to lead planning on one of Scotland's most exciting marine and civil engineering projects, we'd love to hear from you. About you About You We're looking for a planning professional with: A Degree or HND in a relevant subject is desirable, as is Professional membership of one or more of the following: RICS/CIOB/RIBA/ICE/CIBSE. Significant experience in civil engineering, marine, infrastructure or major construction projects. Proven leadership experience managing planning teams. Strong expertise in programme management, risk management and project controls. Excellent communication and stakeholder management skills. Advanced knowledge of planning software and construction methodologies. A collaborative approach and commitment to delivering high-quality outcomes. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance Flexible working opportunities programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. LI-DL1c272c101-f45c-4783-b4a0-50ad222b87c0

Job Description Head of Labs, Data Science, AI, LLMs, SLMs, Agentic AI, Innovation, Data, Remote with Travel \n Head of Labs, AI & Data Leader required to work for a fast moving and growing organisation based all over the country! This role is mainly remote but there will be some travel involved, ma

Head Housekeeper Motel One Glasgow, Motel One Glasgow, Oswald St, Glasgow, G1 4PL Rate: £37000 | Hours: Guaranteed Hours Each Week Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department. In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we'll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company. WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more. Benefits also include: - Life Insurance - DiscountStore with discounts from ASDA, O2 & more - Discounted hotels and flights - Employee Assistance Programme, Includine HSF Assist - Low-cost health insurance - Full workplace pension scheme - 28 days holiday Your role will include: - Work to improve productivity and efficiency of room cleaning - Analyse guest data to plan resources and materials required to meet operational requirements - Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice - Identify ways to improve Guest Satisfaction - Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling - Recruit, train, manage and monitor team performance daily/weekly - Deliver and exceed financial targets - Manage expenditure and payroll to ensure budgets are achieved - Participate in training to improve skills and performance - Solve routine challenges that occur on the job If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer , please let us know if you require any support or reasonable adjustments during the application or interview process. TPBN1_UKTJ

The Head of Unsecured Lending Products is accountable for the end-to-end strategy, development, commercial performance, governance and transformation of the Business Banking unsecured lending portfolio, including overdrafts, credit cards, term lending and revolving credit. The role will shape a best-in-class proposition that captures the significant SME and commercial lending opportunity by combining strong customer insight, disciplined risk and pricing management, digital-first journeys, responsible growth, and Nationwide’s mutual purpose to deliver fair, transparent and sustainable outcomes for customers and members. The Head of Unsecured Lending Products will play a pivotal role in building and scaling a core growth engine for the Business Banking function. This is a rare opportunity to create a modern, differentiated unsecured lending proposition within a full-service mutual business banking function—helping UK SMEs access the finance they need to manage cash flow, invest with confidence and grow sustainably. Reporting to the Director of Group Business Products, the role will lead the product strategy, roadmap and transformation of unsecured lending, ensuring our propositions are simple to access, commercially attractive, operationally scalable, well controlled and aligned to customer need, risk appetite, Consumer Duty and regulatory expectations. As Business Banking evolves, we are looking for an inspiring unsecured lending leader with deep SME lending experience, strong commercial judgement and the ability to build propositions that compete with the best in the market while staying true to Nationwide’s member-first purpose. Across the unsecured lending portfolio, you’ll own the full lifecycle from market and customer insight through to proposition design, credit policy input, pricing, digital journey design, distribution, launch, portfolio optimisation, customer outcomes, controls and ongoing performance management. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, London or Northampton office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. Alternatively, you'll be located at our Edinburgh hub. There will be a need to regularly connect with colleagues for collaboration events, this is expected to be weekly in Edinburgh. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. The Head of Unsecured Lending Products is accountable for shaping and leading a strategically important product portfolio spanning strategy, proposition development, commercial performance, risk-adjusted growth, customer journey enhancement and strategic execution. Operating with significant autonomy and influence, the role holder will translate our Business Banking strategy into a best-in-class unsecured lending roadmap, balancing customer value, responsible access to credit, risk appetite, pricing discipline, operational resilience and sustainable commercial outcomes. You will work closely with Transformation, Credit Risk, Data and Analytics, Digital, Customer Operations, Finance, Legal, Compliance, COO, Business Control and Coverage teams to design products and journeys that are scalable, well governed and easy for Relationship Managers, digital channels and service colleagues to support. You will ensure unsecured lending is developed as part of an integrated business banking proposition — connecting current accounts, savings, payments, overdrafts, relationship coverage and digital servicing to deliver rounded customer solutions in line with our purpose. You will build strong relationships with ExCo, senior leaders and functional heads, acting as the single point of accountability for unsecured lending internally and externally, and representing product, customer, colleague, risk and commercial perspectives in senior decision-making forums. You will own a robust performance management framework across acquisition, conversion, utilisation, yield, margin, losses, arrears, complaints, customer satisfaction, operational performance, conduct indicators and portfolio quality—using data and insight to optimise outcomes and capture growth opportunities responsibly. As a minimum you’ll have: • Significant senior product leadership experience in business banking lending, with demonstrable ownership of unsecured SME or commercial lending products and end-to-end product lifecycle outcomes, • Deep understanding of SME lending markets, customer segments, working capital needs, credit appetite, pricing, distribution models and competitive propositions across banking, challengers and specialist lenders, • Strong commercial and financial acumen, including experience managing product P&L, balance sheet drivers, margin, cost of acquisition, portfolio quality, risk-adjusted returns and growth trade-offs, • Proven ability to work with Credit Risk, Finance, Legal, Compliance, Operations, Digital and Data teams to design responsible, well-controlled lending propositions, journeys and decisioning approaches, • Experience using customer insight, market benchmarking, data analytics and test-and-learn approaches to improve acquisition, funnel conversion, customer experience, retention and portfolio performance, • Track record of leading strategic change at pace, converting business strategy into clear product roadmaps, delivery priorities, business requirements and measurable customer and commercial outcomes, • Excellent leadership, communication and stakeholder management skills, with the confidence to represent Nationwide and Business Banking with senior leaders, colleagues, customers, partners and external stakeholders Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind, • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand, • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development, • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes There are all sorts of employee benefits available at Nationwide, including: • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance-related bonus, • Training and development to help you progress your careerA great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year #J-18808-Ljbffr

Head of Training Delivery - Frontline Services Location: Leeds, Newcastle upon Tyne, Swansea, Bristol, Nottingham, Avonmouth, Bishopsbriggs, Cambridge, Chadderton, Garretts Green, Gillingham, Gosforth, Guildford, Yeading (Uxbridge) Salary: £57,515 per annum Vacancy Type: Permanent, Full Time Closing Date: 9th August 2026 The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. We're working hard to: • Make roads safer Improve services for our customers Make road transport greener and healthier Harness the potential of technology and data Grow and level up the economy Joining our department comes with many benefits, including: • Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Job description Provides strategic leadership for DVSA's frontline training delivery, overseeing the development of operational learning for Driving Examiners, Enforcement Officers and Vehicle Assessors. Works with stakeholders to deliver high-quality, customer-focused training and commission specialist solutions aligned to organisational priorities. Leads professional teams, ensuring services meet evolving business needs, align with Civil Service frameworks and support DVSA's future vision, capability and workforce development objectives. Your responsibilities will include, but aren't limited to: • Work with People Directorate colleagues, particularly HR Business Partners and Strategic workforce Planning to gain business intelligence and understanding of strategic business priorities and skills requirements. Understand the customer/end user requirements, interpreting Department for Transport and organisation priorities and aligning learning needs to DVSA Demonstrate leadership by providing influence, direction and guidance to staff * Work to cultivate good relationships and communications with internal and external stakeholders. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. For further information on the role, please read the role profile which is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification Essential qualifications: • MCIPD or a Level 7/Masters qualification in a relevant subject, or equivalent You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn. Required experience: To be successful in this role you will need to have the following experience: • Experience of leading a professional operational training service in a multi disciplined organisation and working at a strategic level as part of an HR Senior team Direct experience of developing coherent, fully integrated capability and learning strategies, using management information, customer feedback and understanding organisational and departmental priorities Demonstrable track record in delivering high quality learning and development services and products Experience in adult learning Experience in leading and managing change Ability to understand technical training requirements and translate technical requirements into education, learning and development products Experience of managing multi-disciplinary and geographically dispersed teams Additional Information • Working hours, office attendance and travel requirements * Full time roles consist of 37 hours per week. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please proceed through the following link to be redirected to our website to complete your application. https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?vxsys=4&vxvac=468534