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We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We're looking for a kind, empathetic and resilient Team Leader to join our Young People Services in Bra

Your new role We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in. Abri’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Team is also responsible for ensuring that issues that could affect other customers are identified and fed back. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and reviewing a sample of draft complaint written responses. The role focuses on achieving fair customer outcomes through complaint handling, whilst ensuring we maintain and adhere to the standards set by Abri’s brand values and the Housing Ombudsman. The results of quality control checks are collected through a scorecard, and individual feedback and summary results should be shared with leaders within the function regularly, to steer performance management and trainings needs. You will own the quality control check process for the whole Customer Relations Team, as part of the Quality Control Framework and support Team Leaders and Customer Relations Managers with Quality Assurance activity. If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you!

Homeowner Services Officer Location - Bracknell Salary - £36,986 per annum 37 Hours per week - (Monday - Friday) Sellick Partnership Ltd are assisting a well-established housing organisation with the recruitment of a Homeowner Services Officer to manage a wide portfolio taking full responsibility for leasehold management. Job responsibilities for the Homeowner Services Officer: • Your main purpose as a Homeowner Services Officer will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally., • You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes., • Provide specialist advice on lease covenants, subletting, alterations and lease variations., • Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants

Homeowner Services Officer Location - Bracknell Salary - £36,986 per annum 37 Hours per week - (Monday - Friday) Sellick Partnership Ltd are assisting a well-established housing organisation with the recruitment of a Homeowner Services Officer to manage a wide portfolio taking full responsibility for leasehold management. Job responsibilities for the Homeowner Services Officer: Your main purpose as a Homeowner Services Officer will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenantsKnowledge, skills and experience required You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership...

A community service organization in Bracknell is seeking a dedicated Independent Living Partner to manage housing functions for older people. The role involves supporting tenants, ensuring compliance, and working flexibly across the region.

A community support organization in Bracknell is seeking an Independent Living Partner to manage housing functions for older residents.