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Love building relationships, solving problems and turning great customer service into long-term loyalty? This could be the opportunity for you. Global Highland is recruiting a Customer Retention & Experience Specialist on behalf of a confidential client operating in the connectivity sector. This is a fantastic opportunity for a customer-focused professional who enjoys helping people, finding solutions and making a real difference to the customer experience. You’ll take ownership of a portfolio of customers, building trusted relationships from installation through to contract renewal and beyond. By understanding each customer’s needs, resolving concerns and identifying opportunities to add value, you’ll play a key role in improving satisfaction, strengthening loyalty and supporting business growth. This role combines customer care, account management and consultative sales, making it ideal for someone who enjoys a varied position where great service and commercial success go hand in hand. What you’ll be doing • Building lasting customer relationships, • Manage a portfolio of customers throughout their journey, from post-installation check-ins to renewals and ongoing retention., • Conduct service reviews and renewal conversations to ensure customers are getting the most from their service., • Proactively identify opportunities to improve customer satisfaction and strengthen loyalty., • Handle cancellation and retention conversations confidently, finding solutions that work for both the customer and the business., • Recommend suitable packages, upgrades and alternatives based on individual needs., • Delivering an outstanding customer experience, • Provide friendly, professional and solutions-focused support across every interaction., • Take ownership of customer queries and issues, working with colleagues to achieve timely resolutions., • Recognise early signs of dissatisfaction and act before they develop into complaints or cancellations., • Help customers understand their services, pricing, contract terms and available support., • Growing accounts and creating advocates, • Identify opportunities for upgrades and additional services that genuinely benefit customers., • Encourage referrals through customer recommendation programmes., • Support the generation of positive customer reviews and recommendations following great experiences., • Build long-term account value through proactive engagement and relationship management., • Maintaining high standards, • Keep customer records and interaction notes accurate and up to date., • Record retention, renewal, referral and upgrade activity within internal systems., • Follow relevant company procedures, compliance requirements and quality standards., • Approach every interaction with professionalism, integrity and attention to detail. What we’re looking for • You’ll be a natural relationship builder who enjoys understanding customer needs, overcoming challenges and finding positive outcomes. You’ll combine empathy and excellent communication with the confidence to influence decisions and recognise commercial opportunities. You’ll ideally bring: • Experience in customer service, customer retention, sales, account management or customer experience., • Strong communication and relationship-building skills., • Confidence handling objections, concerns and potentially difficult conversations., • A consultative approach to influencing decisions and achieving positive outcomes., • Excellent organisation, administration and attention to detail., • A proactive, customer-first mindset and the ability to work towards individual and team targets., • Resilience, sound judgement and a professional approach., • Experience in broadband, telecommunications, subscription services or contract renewals would be an advantage, as would familiarity with CRM systems, referral programmes or customer review platforms. However, the key is your ability to build trust, deliver great service and turn customer interactions into lasting relationships. How success will be measured You’ll have a direct impact on: • Customer retention and contract renewal rates., • Customer satisfaction and the quality of the post-installation experience., • Reducing avoidable cancellations and complaints., • Generating referrals, positive reviews and customer advocacy., • Identifying appropriate upgrades and growing existing accounts., • Protecting recurring revenue through proactive customer engagement., • Maintaining excellent compliance, record-keeping and service standards. Why consider this opportunity? This is a chance to move beyond reactive customer service and take a more proactive role in shaping the customer journey. You’ll have the opportunity to build meaningful relationships, solve problems, influence business performance and see the results of your work. If you enjoy helping customers get the best from their service, have a talent for building rapport and are motivated by achieving great outcomes, we’d love to hear from you.

Help ensure Scottish voices are heard — and turn everyday experiences into insight that shapes decisions. \n Can you commit to at least 20 hours per week over 3 days, including availability across weekdays, evenings and weekends? \n Talk to people. Capture stories. Help Scotland be represented. \n As a Field Interviewer, you'll visit people in your local area and carry out in-home research interviews on issues that matter — including health, housing, transport, and everyday life. \n This is about listening, not selling. You'll represent a trusted research organisation in your community, helping make sure the realities of life in Scotland are reflected in the decisions that affect services, funding and policy. \n People you visit will usually have been contacted in advance. Your role is to make it easy for them to share their perspective — with warmth, respect and good listening. \n You'll be assigned a defined area, with practical route planning support to help make your patch manageable. In many Scottish communities, travel is a key part of the role, and you'll need to be comfortable travelling throughout your assigned area. Some projects may also require longer journeys and occasional overnight stays. Paid travel time is available on most projects, alongside mileage allowance. \n Using a NatCen device, you'll guide thoughtful, respectful conversations and accurately record responses. The stories and experiences you capture help inform decisions made by governments, universities and charities — ultimately helping improve lives across the country. \n You'll be fully trained before you go out on your own, including: \n Shadowing experienced interviewers \n Role-play and guided practice \n Supported doorstep visits \n Once you're up and running, you won't be doing this alone. You'll have regular check-ins, practical route planning support and a named contact to help you stay on track, build confidence and keep improving. \n But when someone says yes, invites you in, and shares their story? That's when it clicks. You'll know that by listening, you've helped give people a voice and played a part in creating positive change. \n What you'll earn \n\n • £20–£30 per completed interview\n, • Holiday pay + admin fees\n, • Paid travel time\n, • Competitive mileage reimbursement rates\n, • Bonus payments up to £750 in your first 12 months*\n\n Additional support in this area \n Work with visible public value — helping people in Scotland be counted and heard \n Route planning support to make your week efficient \n Paid travel time on most projects and mileage allowance \n Full training and support from day one \n What you'll need \n Valid UK driving licence and sole use of a car \n Class 1 Business insurance \n Right to work in the UK \n Willingness to complete a DBS check \n Reliable home broadband \n Confidence using basic technology \n At least 20 hours available per week (minimum 3 days a week) \n Flexibility to work across weekdays, evenings and weekends. While you can plan your schedule, the role requires availability to carry out interviews at the times participants are available, including evening and weekend appointments. \n Strong verbal and written English \n Who this role suits \n This role suits people who enjoy talking to others, are comfortable working independently, and want flexible work with purpose. \n You don't need a particular accent or background — just the ability to build rapport, ask questions with empathy, and listen carefully. If you're curious about people and motivated by work that truly matters, you'll do well. \n It's a great fit if you've worked in retail, hospitality, admin, driving, sales, or any other customer-facing role. You don't need previous research experience; full training is provided. You can typically expect to travel around 30–60 minutes each way. \n We're looking for reliable, approachable people who take pride in doing work that matters. It's especially well suited if you're looking for flexible, part-time hours that can fit around family, studies, or other commitments. \n Personal qualities \n Good at talking to people \n Friendly, respectful and professional \n Resilient and confident \n Self-motivated and independent \n Good time management and prioritising skills \n About the Scottish Centre for Social Research (ScotCen) \n At ScotCen, we believe that social research has the power to make life better. By really understanding the complexity of people's lives and what they think about the issues that affect them, we give the public a powerful and influential role in shaping services that can make a difference to everyone. As an independent, not-for-profit organisation, we focus our time and energy on meeting our clients' needs and delivering social research that works for society. \n We are proud to be a Disability Confident Committed Employer. If you require any reasonable adjustments during the interview process, please make us aware and we will endeavour to support you so you can showcase your best self during our hiring process. \n *All references to pay, bonuses and working arrangements are based on current projects and typical performance. Individual outcomes may vary. \n Skills, Knowledge and Expertise \n Benefits & Pay \n About Sandbox

Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast-paced environment. As an Assistant Manager, you are a key driver of our restaurant's success. Partnering closely with the General Manager, you will step up to lead the floor, manage shifts, and keep our team ins

Dual Fuel Smart Meter EngineerLocations:DD, PH, TD, IV, KY and DGAre you a qualified Dual Fuel Smart Meter Engineer looking for excellent earning potential, structured work and the security of working directly for an established energy supplier?At Utilita, we're growing our award-winning Field Services team. Join one of the UK's fastest-growing energy suppliers and a business that has been recognised as one of the UK's Top 50 Best Workplaces for four consecutive years.What is in it for you? You'll receive a base salary of £38,993, alongside uncapped earning potential and a variety of opportunities to boost your overall earnings, including: * On-call payment: Receive £330 for each on-call week, based on an average rota of one week in five. (OTE of £42,293 just with the base salary and conducting mandatory on call requirements)* Industry-leading installation bonus: Benefit from an uncapped installation bonus of £25 per meter or £50 per dual installation once you have completed a minimum of four installations in a day, with additional work opportunities available to further enhance your earnings.* London weighting: Receive an additional £2,000 annual allowance if you live within the M25.* Enhanced overtime: Enhanced overtime rates for Sunday working.Alongside your salary and uncapped earning potential, you will receive 25 days’ annual leave plus bank holidays, a healthcare scheme, mental wellbeing support, access to 24/7 GP and counselling services, and a generous pension scheme. You will also receive one paid volunteering day each year and have opportunities to win tickets to events at Utilita-sponsored arenas and football matches.Why work at Utilita? A schedule that supports your work-life balance.We understand that a great Smart Meter Engineer role is not just about salary. It is also about having a structured working day and being able to plan your life accordingly. You will be scheduled an average of 4 jobs per day, with an average travel time to jobs of approximately 35 minutes between appointments. We aim to schedule your work several weeks in advance, giving you greater visibility of your schedule. This helps you plan life outside work while still giving you the opportunity to take on additional work when it suits you.First-class training and support.Your journey will begin at our award-winning training academy in Warrington, where you will receive a comprehensive induction.You will then receive ongoing mentoring to help you strengthen your knowledge, understand our processes and confidently adapt to the Utilita way of working.A team that keeps you connected.We understand that working in the field can sometimes feel isolating, which is why creating a connected and supportive environment is so important to us.Through regular manager check-ins, access to technical experts, collaborative colleague networks and ongoing communication, you'll always have the support you need and someone to turn to throughout your working day.What you will be doing.As a Dual Fuel Smart Meter Engineer, you will represent Utilita in customers’ homes, installing smart meters safely and professionally across domestic properties.You will play an important role in delivering our customer-first approach, providing a positive experience while maintaining high standards of safety, quality and service.What we need from you.To be considered for this opportunity, you will need: Smart Metering qualifications, including CCN1 or CMA1 and MET1, or equivalent. At least 12 months experience working as a Dual Fuel Smart Meter Engineer.* A valid full UK driving licence.Who are Utilita?Founded in 2003, Utilita Energy was created to challenge the Big Six energy suppliers by offering a fair and flexible service that is good for both the pocket and the planet.As the first supplier to install a Smart Meter back in 2005 and kick-start Britain’s smart meter revolution, we continue to invest in smart technology and look for new ways to improve our services through innovation.We are also committed to sustainability, with an ambition to become a Net Zero business by 2030. We believe everyone can make a meaningful impact through small, positive changes.Our values are simple but powerful:Fairness. Smart. Sustainability.Our employees and customers come from all walks of life. We are committed to championing diversity, creating an inclusive culture and providing an environment where you can be your authentic self.Utilita is part of the Luxion group whichcomprises Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. #J-18808-Ljbffr

Locations: DD, PH, TD, IV, KY and DG Are you a qualified Dual Fuel Smart Meter Engineer looking for excellent earning potential, structured work and the security of working directly for an established energy supplier? At Utilita, we're growing our award‑winning Field Services team. Join one of the UK's fastest‑growing energy suppliers and a business that has been recognised as one of the UK's Top 50 Best Workplaces for four consecutive years. You’ll receive a base salary of £38,993, alongside uncapped earning potential and a variety of opportunities to boost your overall earnings, including: • On-call payment: Receive £330 for each on‑call week, based on an average rota of one week in five. (OTE of £42,293 just with the base salary and conducting mandatory on call requirements), • Industry‑leading installation bonus: Benefit from an uncapped installation bonus of £25 per meter or £50 per dual installation once you have completed a minimum of four installations in a day, with additional work opportunities available to further enhance your earnings., • London weighting: Receive an additional £2,000 annual allowance if you live within the M25., • Enhanced overtime: Enhanced overtime rates for Sunday working. Alongside your salary and uncapped earning potential, you will receive 25 days’ annual leave plus bank holidays, a healthcare scheme, mental wellbeing support, access to 24/7 GP and counselling services, and a generous pension scheme. You will also receive one paid volunteering day each year and have opportunities to win tickets to events at Utilita-sponsored arenas and football matches. A schedule that supports your work‑life balance. We understand that a great Smart Meter Engineer role is not just about salary. It is also about having a structured working day and being able to plan your life accordingly. You will be scheduled an average of 4 jobs per day, with an average travel time to jobs of approximately 35 minutes between appointments. We aim to schedule your work several weeks in advance, giving you greater visibility of your schedule. This helps you plan life outside work while still giving you the opportunity to take on additional work when it suits you. First‑class training and support. Your journey will begin at our award‑winning training academy in Warrington, where you will receive a comprehensive induction. You will then receive ongoing mentoring to help you strengthen your knowledge, understand our processes and confidently adapt to the Utilita way of working. A team that keeps you connected. We understand that working in the field can sometimes feel isolating, which is why creating a connected and supportive environment is so important to us. Through regular manager check‑ins, access to technical experts, collaborative colleague networks and ongoing communication, you’ll always have the support you need and someone to turn to throughout your working day. As a Dual Fuel Smart Meter Engineer, you will represent Utilita in customers’ homes, installing smart meters safely and professionally across domestic properties. You will play an important role in delivering our customer‑first approach, providing a positive experience while maintaining high standards of safety, quality and service. To be considered for this opportunity, you will need: • Smart Metering qualifications, including CCN1 or CMA1 and MET1, or equivalent., • At least 12 months experience working as a Dual Fuel Smart Meter Engineer., • A valid full UK driving licence. Founded in 2003, Utilita Energy was created to challenge the Big Six energy suppliers by offering a fair and flexible service that is good for both the pocket and the planet. As the first supplier to install a Smart Meter back in 2005 and kick‑start Britain’s smart meter revolution, we continue to invest in smart technology and look for new ways to improve our services through innovation. We are also committed to sustainability, with an ambition to become a Net Zero business by 2030. We believe everyone can make a meaningful impact through small, positive changes. Our values are simple but powerful: Fairness. Smart. Sustainability. Our employees and customers come from all walks of life. We are committed to championing diversity, creating an inclusive culture and providing an environment where you can be your authentic self. Utilita is part of the Luxion group whichcomprises Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. #LI-TW1 #J-18808-Ljbffr

Help ensure Scottish voices are heard — and turn everyday experiences into insight that shapes decisions. Can you commit to at least 20 hours per week over 3 days, including availability across weekdays, evenings and weekends? Talk to people. Capture stories. Help Scotland be represented. As a Field Interviewer, you’ll visit people in your local area and carry out in-home research interviews on issues that matter — including health, housing, transport, and everyday life. This is about listening, not selling. You’ll represent a trusted research organisation in your community, helping make sure the realities of life in Scotland are reflected in the decisions that affect services, funding and policy. People you visit will usually have been contacted in advance. Your role is to make it easy for them to share their perspective — with warmth, respect and good listening. You’ll be assigned a defined area, with practical route planning support to help make your patch manageable. In many Scottish communities, travel is a key part of the role, and you’ll need to be comfortable travelling throughout your assigned area. Some projects may also require longer journeys and occasional overnight stays. Paid travel time is available on most projects, alongside mileage allowance. Using a NatCen device, you’ll guide thoughtful, respectful conversations and accurately record responses. The stories and experiences you capture help inform decisions made by governments, universities and charities — ultimately helping improve lives across the country. You’ll be fully trained before you go out on your own, including:Shadowing experienced interviewersRole-play and guided practiceSupported doorstep visitsOnce you’re up and running, you won’t be doing this alone. You’ll have regular check-ins, practical route planning support and a named contact to help you stay on track, build confidence and keep improving.But when someone says yes, invites you in, and shares their story? That’s when it clicks. You’ll know that by listening, you’ve helped give people a voice and played a part in creating positive change. What you’ll earn • £20–£30 per completed interview, • Holiday pay + admin fees, • Paid travel time, • Competitive mileage reimbursement rates, • Bonus payments up to £750 in your first 12 months* Additional support in this areaWork with visible public value — helping people in Scotland be counted and heardRoute planning support to make your week efficientPaid travel time on most projects and mileage allowanceFull training and support from day one What you’ll needValid UK driving licence and sole use of a carClass 1 Business insuranceRight to work in the UKWillingness to complete a DBS checkReliable home broadbandConfidence using basic technology At least 20 hours available per week (minimum 3 days a week) Flexibility to work across weekdays, evenings and weekends. While you can plan your schedule, the role requires availability to carry out interviews at the times participants are available, including evening and weekend appointments.Strong verbal and written English Who this role suits This role suits people who enjoy talking to others, are comfortable working independently, and want flexible work with purpose. You don’t need a particular accent or background — just the ability to build rapport, ask questions with empathy, and listen carefully. If you’re curious about people and motivated by work that truly matters, you’ll do well. It’s a great fit if you’ve worked in retail, hospitality, admin, driving, sales, or any other customer-facing role. You don’t need previous research experience; full training is provided. You can typically expect to travel around 30–60 minutes each way. We’re looking for reliable, approachable people who take pride in doing work that matters. It’s especially well suited if you’re looking for flexible, part-time hours that can fit around family, studies, or other commitments. Personal qualitiesGood at talking to peopleFriendly, respectful and professionalResilient and confidentSelf-motivated and independentGood time management and prioritising skills At ScotCen, we believe that social research has the power to make life better. By really understanding the complexity of people’s lives and what they think about the issues that affect them, we give the public a powerful and influential role in shaping services that can make a difference to everyone. As an independent, not-for-profit organisation, we focus our time and energy on meeting our clients’ needs and delivering social research that works for society. We are proud to be a Disability Confident Committed Employer. If you require any reasonable adjustments during the interview process, please make us aware and we will endeavour to support you so you can showcase your best self during our hiring process. *All references to pay, bonuses and working arrangements are based on current projects and typical performance. Individual outcomes may vary. Sandbox

Pearson VUE, part of Pearson, is hiring a Test Centre Administrator in Inverness. This permanent part-time role requires a minimum of 8 hours per week with availability Monday–Saturday. Pay rate is £13.60 per hour, paid monthly. Join a team that handles customer service, test sign-ins, invigilations, and strict compliance with security protocols. Driving licence is essential for travel to other sites. #J-18808-Ljbffr

Scooter, bike or car (with license and insurance). Your safety is our priority, so we'll insure you in case of accidents, too.

Cleaner x 7, 38 weeks per year, Permanent.Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.Livingston Village Primary School.We are keen to employ a diverse workforce that reflects the

Blue Arrow are actively seeking Postal Delivery Drivers to join a successful delivery office team in Inverness (IV1).As a Postal Worker, you will be a vital part of the community, delivering letters and parcels, while being the friendly face that people look forward to seeing.Our client is the leadi

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 40-week sessional post i.To assist in the provision of a high quality cleaning service within Council buildings.Please download the Job Outline/Person S

Support Worker job in Edinburgh.Join a trusted care provider with over 30 years of experience.Your support helps others live safer, happier and more independent lives.We are looking for an exceptional Support Worker to join the Newcross team in the Edinburgh.You will be part of a supportive and rewa

Early Years Practitioner - £10.Out of School Care Auxiliary - £9.Support Worker (Early Learning & Childcare) - £9.The Highland Council applies the Scottish Local Government Living Wage.Contact Person: Marion MacSween Tel: 01470 582202.Job Purpose: As per job description and person specification

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ACTUAL CLOSING DATE: Applications must be received by Thursday 22 October 2026 at 11:55pm.Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process.If you require to submit additional information to supp

Our client, a food manufacturer is looking for a Production Operative to join their team.This is an excellent opportunity for someone who is looking for flexibility and ongoing work.Full time and part time positions available.Operating machinery and production line equipment safely and efficiently.A

Instantly access up to 50% of your earnings after each shift. At Newcross Healthcare, we believe great care begins with people who care.

AO engages with a network of independent delivery partner businesses across the UK who provide delivery services to AO.These businesses are looking for motivated, customer-focused drivers to join their teams and help deliver an exceptional customer experience.Whether you're looking to build your own

Salary: Competitive Salary + Bonus + Excellent Benefits HGV Driver - Inverness - William Wilson So, who are we? We are William Wilson, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland.We pride ourselves in putting our people and customers at the heart o

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as ‘hire and reward’ insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records.

You're comfortable delivering and installing furniture - wherever that may be.

AO engages with a network of independent delivery partner businesses across the UK who provide delivery services to AO.These businesses are looking for motivated, customer-focused drivers to join their teams and help deliver an exceptional customer experience.Whether you're looking to build your own

JOIN DHL E-COMMERCE AS A VAN DRIVER THIS AUTUMN Our busiest period is approaching and we’re looking for motivated multi-drop drivers to join us for our peak period! Whether you already have a suitable van or need access to one, now is the perfect time to get on the road.Enjoy consistent work, comp

Weekly Performance Bonus – Start every week with a £100 bonus, which you'll receive the following week if your performance remains on target.

JOIN DHL E-COMMERCE AS A VAN DRIVER THIS AUTUMN Our busiest period is approaching and we’re looking for motivated multi-drop drivers to join us for our peak period! Whether you already have a suitable van or need access to one, now is the perfect time to get on the road.Enjoy consistent work, comp

JOIN DHL E-COMMERCE AS A VAN DRIVER THIS AUTUMN Our busiest period is approaching and we’re looking for motivated multi-drop drivers to join us for our peak period! Whether you already have a suitable van or need access to one, now is the perfect time to get on the road.Enjoy consistent work, comp

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as ‘hire and reward’ insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records.

Drivers with a Full Uk licence, your own vehicle and business insurance for Block paid roles.

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as ‘hire and reward’ insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records.

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as ‘hire and reward’ insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records.

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as ‘hire and reward’ insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records.

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as ‘hire and reward’ insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records.

JOIN DHL E-COMMERCE AS A VAN DRIVER THIS AUTUMN Our busiest period is approaching and we’re looking for motivated multi-drop drivers.Whether you already have a suitable van or need access to one, now is the perfect time to get on the road.Enjoy consistent work, competitive pay and the opportunity

You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as 'hire and reward' insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records.

VALID CLASS 1 (C+E) DRIVING LICENCE REQUIRED - TRAMPING (NIGHTS).All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Route Delivery Solutions (RDS) is a growing logistics company, and our goal is to operate the most Eff