Senior Ops ~ Lead - Delivery and Partner Performance
2 days ago
City of London
Senior Operations Lead – Delivery & Partner Performance Department: Operations Reports to: Director of Operations Location: Hybrid – London HQ Contract: Full-time About Lean Kitchen Network Lean Kitchen Network is a venture builder creating and scaling some of the UK’s most commercially successful and culturally relevant food brands. We partner with companies like Heinz, PepsiCo, and Doritos to turn high-demand ideas into scalable, high-performing food concepts — operating across 300+ kitchens nationwide. We’re building a new kind of food platform, combining brand, data, and operations to unlock growth at scale. The Role This is a senior, high-impact role with ownership of delivery performance across our partner network. You’ll lead our Account Management function, own delivery revenue performance across platforms, and play a key role in shaping how Lean Kitchen scales. This is about more than managing performance — it’s about owning one of the biggest growth levers in the business, driving partner success, and building the systems that take us to the next level. What You’ll Do: Own Delivery Performance (End-to-End) • Own and drive delivery revenue performance across Uber Eats, Deliveroo, and Just Eat, • Identify and execute high-impact commercial levers (visibility, conversion, AOV, menu strategy, promotions), • Consistently test, learn, and scale what works across the network, • Partner with Brand and Marketing to deliver campaigns that drive measurable growth Drive Partner Success & Performance • Engage directly with license partners to support, challenge, and improve performance, • Build strong relationships with operators, ensuring they feel supported and set up to succeed, • Hold partners accountable to brand and operational standards, • Use data to prioritise interventions and unlock growth across the network, • Optimise brand-partner fit, ensuring the right brands are in the right locations Lead & Develop a High-Performing Team • Lead, inspire, and develop a team of Account Managers, • Set clear targets across GSV, operational KPIs, and partner performance, • Build a high-performance, high-accountability culture, • Coach and develop talent as the function scales Build Scalable Systems, Tools & Processes • Develop SOPs, playbooks, and performance frameworks across 300+ sites, • Improve and standardise reporting, dashboards, and performance visibility, • Drive a data-led approach to decision making across operations, • Implement and optimise tools such as CRM systems (e.g. HubSpot), reporting platforms (e.g. Looker Studio), and internal dashboards, • Identify opportunities to use automation and AI to improve efficiency, consistency, and scalability, • Continuously evolve systems and processes to support future growth Shape the Future of the Business • Act as the Operations lead within LKN, • Feed partner and performance insights into product, brand, and growth decisions, • Contribute to how Lean Kitchen evolves its partner model and scales, • Bring ideas, challenge thinking, and operate as a senior leader within the business What Success Looks Like (6–12 Months) • Strong, sustained growth in delivery GSV across core brands, • Clear improvement in partner performance across the network, • A highly engaged, high-performing Account Management team, • Scalable systems, tools, and reporting embedded across operations, • Tangible impact on how the business drives performance and growth What We’re Looking For • 5+ years in multi-site hospitality, franchising, delivery operations, or partner performance, • Proven ownership of commercial and/or operational KPIs, • Strong understanding of delivery platforms and how to win on them, • Experience leading and developing high-performing teams, • Highly commercial — understands which levers drive revenue, • Strong systems thinker with experience improving processes and scalability, • Comfortable using data, dashboards, and tools to drive decisions, • Experience with CRM/reporting tools (e.g. HubSpot, Looker Studio) is a plus, • Interest in automation, AI, and using technology to improve operations, • Strong stakeholder management and communication skills, • Comfortable operating in a fast-paced, high-accountability environment Why Join Lean Kitchen Network • Own one of the most important growth levers in a fast-scaling business, • Work with leading brands and top operators across the UK, • Operate at real scale (300+ locations) with meaningful commercial impact, • High autonomy and real influence over how the business evolves, • Be part of a passionate, ambitious team — and have a lot of fun while doing it