Trabajos it service desk en Reino Unido - Page 2

Other organisations may call this role IT Support Technician, 1st Line Support Technician, First Line Support Technician, IT Support Analyst, IT Technician, IT Systems Support Technician, IT Systems Support Analyst, Desktop Support Technician, Service Desk Technician, or Helpdesk Technician. As an I

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware. Specific Responsibilities: To respond to Clients requests for support in a timely and professional manner adhering to client SLAs. To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries. To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients. To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail. To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request To escalate requests for support to Senior Technician colleagues as and when necessary. To ensure that solutions are thoroughly tested and documented prior to being released to client environments Manage client environments ensuring they are kept up to date following releases Manage the change and release process, produce associated documentation and lead/participate in deployment outages To liaise effectively with Support and Delivery team colleagues. To be competent and confident in the use and support of the systems being used by the clients to which you are assigned. Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly To assist colleagues as and when required. To participate in Naviams Out of Hours on-call support rota. To attend training sessions as and when necessary. Any other activities that the Service Desk Manager may deem necessary. Person Specification The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. The individual should be able to demonstrate: Skills & Personal Qualities Required: Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree. 2 years experience in a similar role Experience of establishing good customer focused relationships. Competent SQL skills. Good administrative/organisational skills. Strong communication skills both written and verbal (fluent in English). IT literate with an underlying knowledge of multiple operating systems and VMWare etc. Honest, reliable and must maintain confidentiality at all times. Well organised, self-motivated and able to work unsupervised as an individual or as a team member. Methodical approach to work with the ability to deliver under pressure and achieve deadlines. Present information in a clear and concise manner. Develop working relationships, both internally and externally. Presentable, professional, courteous, polite and extremely customer focused. Excellent timekeeping and able to work extra hours when required. Willingness to continue personal development and training. Must be able to visit different locations across the UK as required. Home based Skills & Personal Qualities Desired: Technical / Functional knowledge of Maximo MAS and / or earlier versions Certified Java Programming Technologies. Certified SQL & DBA skills. IBM Certified Deployment Professional in Maximo Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc). Experience with BIRT reporting tool Application server experience (WebSphere/Weblogic) Enterprise database systems such as MSSQL, Oracle and DB2 Enterprise OS such as Windows Server and Linux Hardware virtualisation and cloud platforms such as AWS and Azure Enterprise system architecture and network design patterns Modern object orientated languages, particularly Java Scripting languages, particularly Python Who are Naviam? Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets. Today, Naviam is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Managemen t (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey. Our leading Naviam Cloud platform brings together best of breed solutions to future proof your modern business. We continue to grow our global footprint and were excited that youre interested in joining us! TPBN1_UKTJ

Job Description Project Engineer Nelson Permanent, full-time Competitive salary, Bonus plus benefits The role of the Project Engineer is pivotal to our commitment to quality and customer satisfaction. The role will conduct thorough site analyses, ensure high standards of field service operations, represent the company in client meetings, and manage escalated incidents. This role requires a strong technical background in flow surveys, excellent communication skills, and a proactive approach to problem-solving and continuous improvement. More about the role: Technical: Conduct in-depth analysis of escalated sites using various databases and technologies to identify resolution paths. Liaise internally and externally to maintain effective technical responses and actions for any issues raised, reviews, or investigations, including planning, data report provision. Working with the Data team to perform detailed technical reviews of any elements of a flow survey raised by internal departments, management, or clients. Triage issues, provide solutions and manage client communications. Provide advice and solutions to clients' requests. Field Services Assurance: Ensure high standards in field activities, including new installations and maintenance activities. Conduct field audits to verify compliance with standards. Conduct reviews of installation photographs and provide feedback to installers. Ensure all health and safety standards are met in the field, including PPE standards, working in the highway, and other essential H&S protocols. Contribute to continuous improvement in field operations with a focus on efficiency, quality and first-time fix. Provide support, advice and best in class training for Technicians to ensure highest quality surveys are achieved. Have line management responsibility for between 12-20 direct field services employees. Conduct 1-1 reviews with allocated staff. Performance and P and L responsibility for flow contracts and projects. Customer management: Act as the delivery representative for all Flow Projects, representing Detectronic/Adler Allan. Liaise with clients on technical and maintenance activities, working towards resolutions. Collaborate with internal and external entities on futureproofing, delivery, installation, testing, and acceptance of new designs and technologies. Attend contract performance meetings. Operational support: Provide support to crews needing on-site assistance or advice regarding their assignments. Create Policy, Plans, and Process documentation to guide operational activities. Serve as the company representative for second-line major incident escalation, managing all actions in accordance with established processes. Support planning and data team representatives to ensure the client receives the best possible service. Provide analysis of aborted jobs to help drive continuous improvement in this area. Spotting trends and root causes. With an overall aim in reducing aborts. Drive performance with crew with a focus on ensuring KPI's and delivery targets are met including, glide path of installations, no missed appointments with modellers and no data lost due to poor installation. Set realistic objectives for staff working on projects so they all have a clear understanding and goal. Produce relevant documentation for process improvements. Ensure all crew have the kit and equipment they require each time they visit a site to encourage a right first time approach. Personal attributes: Drive quality as a priority on all projects and contracts with a right first-time ethos. Be curious - use Innovation and procedural improvements to drive performance and efficiencies. Develop our people to be the best they can be, creating a culture of learning, coaching and empowerment. Inspire and motivate best in class delivery from installation, maintenance and data provision. Promotes a culture focused on the health, safety, wellbeing, diversity and inclusion of all employees within their function and delivers associated outcomes. People focus with proven ability to develop and mentor team. Qualifications About you: A good knowledge of services pertaining to Adler & Allan group wide offering. Tenacity, durability and able to demonstrate resilience with a positive attitude to change. Excellent communication and interpersonal skills. PC based IT skills - Word, Excel, Project and PowerPoint. Proven track record of technical delivery. Strong planning and presentation skills. Ability to manage and influence a skilled multidisciplinary team. High level of organisational skills Possession of a clean UK driving licence and Right to Work in the UK Engineering competency Minimum H and S qualification of IOSH managing safety Knowledge of the water sector Experience in managing field and desk-based operatives and leadership teams in matrix organisations. Knowledge of wastewater networks Knowledge and experience in completing flow surveys Ability to create bespoke solutions based on customer needs from the suite of Adler & Allan solutions and services. A Criminal Record Check will be required due to the environments in which the postholder will operate. Additional Information What's in it for you: Enhanced maternity, paternity and adoption pay and leave Company pension Life assurance scheme (x4 salary) Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants. Refer a friend scheme Employee assistance programme (access to GP appointments and mental health support) Competitive annual leave plus bank holidays Training and career progression opportunities Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know. TPBN1_UKTJ

Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. VolkerStevin (C2V) have an opening for an experienced Site Administrator to join our team on the AMP8 Framework based in our Ambelside office. To provide an effective administration function for both the site and the overall project, ensuring control of all agreed admin and documentation in a manner consistent with VolkerStevin and project processes and procedures .To provide administrative support to the Head of Office Manager Key Accountabilities: To provide a complete administration function for the project Purchase Card: Assisting the Office Managers where required on managing purchase cards. Working alongside the Head of Office Management to support monthly spend reports requirements. Click Travel: Booking travel & hotels for the site team and running weekly reports to ensure all costs are captured and reconciled and signed off Reports: Running and reviewing daily/weekly/monthly reports Procure to Pay : Supporting the office management team with: Querying invoices with Suppliers and ensuring the query details are on 4PS and on the correct query code Managing / monitoring disputed invoices in a timely manner 3-way matching invoices in 4PS Chasing credit notes Entering good receipts notes Entering operated and labour timesheets Plant Reports: Managing the Live Hire Reports and weekly reviews on issues Plant: Learning the plant system and support queries with the hire desk and office management team Asset Register: Site purchased asset log General Support: Support give to the Head of Office Management on any tasks needed to support the office management team on a day-to-day basis About you Required Qualifications / Expertise Site/Construction Company experience (not essential) Excellent communication skills including written English and ability to compile own letters. Excellent IT skills including; Word, Excel, Powerpoint, Access, E-Mail and Internet Excellent telephone manner Ability to use initiative Discretion and confidentiality Time management skills Experience in the Procure to Pay Process If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance Flexible working opportunities programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. #LI-DL1 TPBN1_UKTJ

Job Title: Service Desk Team Leader - Software Department Location: Hull, UK (Officed based) Salary: £28,000- £34,000 per annum Job type: Full-time, Permanent Reality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are a forward-thinking software and technology provider supporting a diverse customer base with high quality solutions and exceptional service. Our Service Desk plays a critical role in ensuring customers receive timely, accurate, and friendly technical support every day. About the role We're looking for a proactive and hands on Service Desk Team Leader to guide our Software Support Engineers (predominantly supporting Sage software and integrated 3rd Party Solutions), drive service excellence, and ensure smooth day to day operation of our 1st & 2nd line support function. You'll lead by example, coach your team, manage workloads, and work closely with the wider business to uphold outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction Identify opportunities to improve processes, documentation, and efficiency Contribute to continuous service improvement initiatives Work collaboratively with the development, projects, and account management teams to maintain smooth service operations About you Required Skills & Experience: Previous experience in a Service Desk or Support role Strong leadership or mentoring experience Excellent communication and problem solving skills Ability to remain calm under pressure and handle escalations professionally Understanding of software support environments, ticketing systems, and service workflows A passion for developing people and improving the customer experience What we offer Holidays: 22 days annual leave plus continuous service reward Enhanced Pension Scheme Access to Mental Wellbeing Tools & Support A supportive leadership team and collaborative working culture The chance to shape and grow a vital function within the business Please click the APPLY button to send your CV and covering letter for this role. Candidates with the relevant experience and job titles of; IT Support Service Desk Team Leader, Senior IT Service Desk Consultant, IT Support Consultant, Customer Support, Support Engineer, Senior Helpdesk Support, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may be suitable for this role. TPBN1_UKTJ

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? AtM Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. Youll be joining our Highways team, as the UKs number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes. Want to come and be a part of it? What will you be doing? We are looking for ecologists of all levels to develop our in-house ecology function which is part of an expanding team of environmental specialists. We are welcoming applicants at various levels from Lead / Principal ecologists, to Field ecologists with a couple of years experience. Youll deliver a range of consultancy services both internally and externally to ensure all ecological constraints and opportunities are managed effectively. You will work collaboratively with design, construction & operational teams. You'll support habitat and species surveys, ECoW requirements, impact assessments, licencing & mitigation, and Biodiversity Net Gain (BNG). Youll will get stuck into both the fieldwork and desk-based activities across a wide range of exciting contracts. With exposure to a large variety of protected species. What youll bring Valid UK driving licence do you have one? Experience in field surveys and reporting, including UK Habitat Classification assessment, BNG condition assessment, and protected species surveys Ability to work in a fast-paced environment, managing competing priorities and expectations of contract/project management teams through effective communication Sound knowledge of ecological principles, legislation, policy, and guidance. Willingness to work from office locations regularly, travel across the UK, and stay away from home for short periods when required Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme 28 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, we may close job adverts before the stated closing date. Wed encourage you to apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of our hiring process. Some of our roles require drug and alcohol testing as part of our induction. #MGroupH INDREG TPBN1_UKTJ

Whats in it for you? Training and ongoing mentoring from experienced senior leaders Uncapped commission with clear and achievable performance targets Access to modern recruitment systems and automation technology Dedicated administrative and digital marketing support Positive and energetic team culture with regular social events and incentives Strong local reputation and established client network Advanced analytics providing full visibility of performance Autonomy to grow and develop a thriving temporary recruitment division Must haves Experience working in sales or recruitment Strong communication skills with a relationship focused approach Driven and ambitious mindset with motivation to achieve targets Strong organisation and time management skills Collaborative approach and willingness to contribute to team success Nice to haves Experience working in temporary recruitment or a 360 recruitment environment Experience within a fast paced, KPI focused role The role Developing and managing a temporary recruitment desk Building strong relationships with both clients and candidates Generating new business opportunities while expanding existing accounts Managing recruitment activity from initial brief through to successful placement Delivering a high level of service and candidate care Working alongside colleagues to help grow the temporary recruitment division Interested? Send your CV to Richard at i2i Recruitment today! Our mission of Making Recruitment Personal also means making recruitment fair. We review every application with diversity and inclusion in mind. While we aim to personally connect with each applicant, due to the volume of applications this is not always possible. However, we will always try to provide updates on your application wherever we can. TPBN1_UKTJ

Uncapped Commission - tiered commission structure up to 20% to enable high OTE + quarterly bonus scheme Location: Grantham (Office-Based) | Early Finish Fridays | casual dress code Year 1 OTE: £40,000 + | No Threshold | No Cap | No Glass Ceiling Build Your Desk. Earn Without Limits. Great Work Life Balance. If youre tired of rigid KPIs, moving goalposts, and commission structures designed to benefit everyone but you keep reading. At RecruitME , we believe if you bill it, you should bank it. We are expanding and looking for ambitious, commercially driven sales professionals who want to get into recruitment and who want: Complete ownership of their desk A commission structure that is genuinely uncapped Freedom to build their market without micromanagement A grown-up environment built on trust, not pressure This is high-performance recruitment without the corporate politics. What Makes This Different? Uncapped commission with no threshold High % return on billings Quarterly bonus incentives OTE £40,000 + in Year One Six-figure potential for top performers Genuine Work-Life Balance Early Finish Fridays Casual dress code Flexible working approach 23 days holiday increasing with service No pointless late-night presenteeism You will: Build and develop your own specialist recruitment desk Win and manage client relationships Deliver high-quality candidate solutions Control your own pipeline, strategy, and growth Be trusted to run your market like your own business We provide the brand, tools, systems, marketing support and leadership backing you bring the drive. Why RecruitME? We are an award-winning, veteran-owned recruitment consultancy and proud Gold Award Holder under the Armed Forces Covenant. We partner with fast-growing organisations across: Manufacturing (food, aerospace, pharmaceuticals) Renewable Energy (smart metering, hydrogen, waste to energy) Professional Services (legal, wealth management, local authority) Property & Construction (decarbonisation and retrofit) Oil and Gas Our niche strength in ex-military recruitment gives us a powerful market position and strong client loyalty. Who Thrives Here? Recruitment consultants who want more control and higher earnings Sales professionals hungry for uncapped potential Big personalities who build relationships naturally Self-starters who dont need babysitting People who want pace, performance and proper reward Ready To Run Your Own Show? If you want the freedom to earn properly, grow your own desk and still enjoy your life outside of work, this is your move. Apply today and lets have a grown-up conversation about your future.. TPBN1_UKTJ

Job Role: IT Service Desk Lead Location: Barrow In Furness, Cumbria Salary: £35,000 PA + Benefits About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Key Responsibilities: • Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets., • Plan and provide deskside support for Head Office and branch users., • Serve as the first point of contact for technical assistance via phone or email., • Troubleshoot, diagnose, and resolve hardware and software issues efficiently., • Escalate unresolved issues to the next level of support and follow up to ensure resolution., • Maintain technical documentation and produce management information to track performance., • Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements. Skills & Experience:, • Experience in IT support/customer service roles, ideally in an IT environment., • Strong knowledge of Microsoft software (Windows, Outlook, Office)., • Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts., • Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable., • Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential., • Excellent customer service, communication, and prioritisation skills., • Self-motivated, solution-focused, and attention to detail., • Full driving license and willingness to travel occasionally to branch locations. This is a great opportunity for someone looking to develop their IT leadership skills while making a real impact on a busy IT team. JBRP1_UKTJ

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, wegrow,belongandimpact. About the team The Service Delivery team, part of IT and supported by key third-party suppliers, provides services to around 3,900 users across offices mainly in the UK, with some global reach. Our IT Service Delivery Consultants are based onsite, working directly with customers both face-to-face and via Teams or email. About the role As an IT Service Delivery Consultant, you'll play a central role in transforming and enhancing our service function. This opportunity is perfect for ambitious technicians eager to grow their expertise while working within a supportive, innovative team. • Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve issues swiftly., • Take a proactive view to IT service including performing root cause analysis and implement permanent fixes for recurring issues., • Digital Transformation: Embrace the power of automation and digital capabilities to enhance our services, making them more efficient and accessible to our clients., • Collaboration: You'll be a bridge between external Service Desk and internal teams, ensuring seamless communication and delivering customer-focused solutions. You will mentor and guide L1 colleagues to improve team capability., • Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITIL-based standards, and recommending improvements to our processes., • Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth., • Asset Management: Take ownership of asset management responsibilities, ensuring our kit levels are always optimized for peak performance., • Customer Engagement: Go beyond traditional support and partner with clients to educate them on maximizing their technology and collaboration resources., • Innovation: Be part of exciting project-related activities, contributing your expertise to shape the future of our services., • Empowerment: Lead new joiner orientation sessions and organize ad hoc drop-in training sessions to empower our users to harness technology's full potential., • ITIL Expertise: You're well-versed in ITIL V3/V4 principles, providing a strong foundation for our service evolution., • Customer-Centric: Your commitment to exceptional customer service sets you apart, driving you to exceed expectations., • Technical Proficiency: Your technical competences include supporting workplace hardware, Microsoft Office 365, Azure AD, Citrix solutions, and more. Nexthink experience is a plus. At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team JBRP1_UKTJ

On-site Audio-Visual Engineer Permanently based on a single client site, behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.Successful candidates must have the right to work in the UK and live within commutable distance of our clients premises near Liverpool Street Knowledge& Key Skills - Onsite Work: 90% The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations Contributing to the specification and procurement of new hardware and software Monitoring and optimising AV system performance Assist in office relocations Leaving the support function in such a state that it could easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised Ability to work under pressure Good knowledge OF Crestron, AMX, and RTI Knowledge of Lutron lighting control, Polycom, and MS Teams A firm understanding of networking protocols, RS232, and RS485 Good understanding of VOIP telephony and SIP Good understanding of video collaboration and audio conferencing Desirable: Avixa CTS Crestron P101 Extron School of AV Cisco CCNA JBRP1_UKTJ

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. his is a high-impact opportunity within our Cloud Advisory capability unit, contributing to Capgemini Invent’s leadership in cloud transformation across a diverse range of industry sectors. As a Consultant – Cloud Operating Model Transformation, you’ll play a key role in supporting clients navigate the organisational and operational shifts required to realise the full value of cloud. You’ll work closely with stakeholders and working as part of a collaborative team, you’ll contribute to the design and implementation of cloud-enabled business models and operating structures that drive agility, innovation, and measurable outcomes. Your responsibilities will include: • Cloud Transformation Advisory: Supporting clients in understanding the impact of cloud transformation and shaping digitally enabled operating models., • Assessments and Audits: Evaluating existing cloud operating models to identify opportunities for improvement and optimisation., • Monitoring and Evaluation: Contributing to tracking the maturity and effectiveness of cloud transformations and recommending adjustments where needed., • Delivering Business Outcomes: Applyingyour skills in strategy, service management, agile delivery, DevOps, business process mapping, and organisational design to help deliver tangible results., • Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events., • Internal Contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development., • Learning & Development – Training to support your career development and the skills demand within the company, certifications etc. You’re passionate about helping organisations transform through technology and thrive in environments where cloud is a key enabler of change. You bring a mix of technical understanding, consulting mindset, and a collaborative approach to problem-solving. We’re looking for individuals with experience in some of the following areas: • Familiarity with ITILv4 best practices, including Incident, Change, and Problem Management, as well as Service Desk operations., • ITILv4 Foundation or higher-level certification is highly valued., • Understanding of DevOps principles such as CI/CD, automated testing, and infrastructure as code., • Exposure to managing solutions on major cloud platforms like AWS, Azure, or Google Cloud, including core services across compute, storage, networking, and security., • Experience working in a consulting environment or in industry with a consulting background., • Ability to thrive in a matrixed organisation, with strong stakeholder engagement and communication skills. Join the close-knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you’ll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you’ll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you’re excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow. We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients. At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Witney, Princes Risborough & UK-wide travel Salary - On application turn IT on provides hands-on IT managed services, and technical projects to schools across England. As part of the Transforming Learning Group (TLG), we support over 5,000 schools nationally and are proud to be an inclusive, collaborative and people-centred organisation. We put schools first, delivering reliable, high-quality services that help them get on with what matters most teaching and learning. Our values guide everything we do: we care about our work, we think yes, we keep things clear, we commit to excellence, we deliver on our promises and we work as one team. We are now seeking an experiencedOperations Directorto lead the next phase of operational excellence across turn IT on. The Role Reporting directly to the Managing Director, the Operations Director will provide strategic and operational leadership across our core service delivery functions: • Service Desk, • Regional Technical Teams, • Lead all operational teams to deliver consistent, high-quality services., • Drive operational change, process improvement and modernisation across the business., • Create aligned ways of working across field teams, service desk and projects., • Champion a culture of continuous improvement and operational excellence. Service Delivery & Performance, • Ensure a reliable, professional managed service for all customers., • Set clear service performance metrics and reporting., • Drive consistency, standards and best practice across regional teams., • Strengthen documentation, processes and shared service methodologie Projects Delivery, • Oversee the successful delivery of technical projects, ensuring work is delivered on time and with minimal disruption., • Support project frameworks, resource planning and capability development., • Ensure project delivery supports growth and onboarding Strategic Leadership, • Contribute to the wider strategic direction of turn IT on., • Align operational infrastructure with commercial and growth plans., • Provide insight on resource planning, capacity, service development and long-term operational needs. People Leadership, • Build strong leadership within operational teams., • Drive accountability, performance and workforce planning., • Identify and develop future leaders., • Extensive experience in a Managed Service Provider (MSP) environment., • Proven leadership of large-scale service delivery operations., • Strong background in operational transformation and change management., • Understanding of IT service management frameworks (e.g. ITIL)., • Experience overseeing technical support, service desk and project functions., • Ability to develop processes, frameworks and operational efficiencies., • Strong communication and stakeholder engagement skills., • Able to operate effectively in a fast-paced, evolving environment. Desirable, • Experience working in the education or schools IT sector., • Knowledge of ITIL, Prince2 or similar frameworks. Personal Attributes, • Highly driven and results focused., • Confident leading organisational change., • Collaborative and team-oriented., • Strong customer-focused mindset. JBRP1_UKTJ

We are looking for a Service Desk Engineer to provide high-quality 1st and 2nd line support to a secure network user community. You will deliver effective triage, diagnosis, and resolution of incidents and service requests, with a strong focus on first-time fix to maintain service availability and e

A London-based IT service provider is seeking someone for a role focused on delivering on-site IT support to clients. This position offers an opportunity to grow in a supportive environment. The ideal candidate will have 3-5 years of service desk experience, be well-versed in troubleshooting both Wi

Infrastructure Support Manager. Shared Services IT Infrastructure. EMEA and offers the opportunity to make a tangible impact in shaping a future‑proof Service Desk and Infrastructure landscape.

The Service Desk Team are responsible for delivering a high level of support to clients, covering a wide variety of packages and platforms. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA’s. Manage and assist with IT service tickets.

Manage direct reports: Service Management Lead, Head of Information Security & Risk, Head of IT Training. The Head of Service Management is a pivotal leadership role at GSTT, responsible for driving excellence across Service Desk, ITSM, Information Security & Risk, and IT Training. Internal: Directo

Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity；. Genesis Communications Limited, established in 2019 and headquartered in London, is a lea

Candidates should have prior experience in a service desk environment, strong communication skills, and a commitment to delivering top-notch IT services. This role involves leading a service desk team to provide excellent IT support to internal users and the branch network. A competitive salary of �

Similar job titles could include IT Service Delivery Manager, Senior IT Manager, Senior Service Desk Manager, Head of IT Service Delivery, IT Manager, Senior Technology Manager. As Senior IT Support Manager, you will be collaborating and working closely with lawyers/partners and the wider IT departm

Responsibilities include staffing the LRC desk, assisting with IT and resources, and providing excellent customer service. A local educational institution in Isleworth is seeking a friendly and proactive part-time Learning Resources Centre Assistant to support students in a customer-focused learning

Experience in a service desk or telephone support role, with proficiency in ServiceNow or similar ticketing systems. BDS Recruitment are looking for a a Service Desk Analyst to join our Client's thriving IT team on an initial agency basis until September with likely extension. Customer Engagement: R

Previous experience in a helpdesk, service desk, or administration role. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. IT Services and IT Consulting, IT System Operations and M

Proven experience managing an IT Service Desk team within a fast-paced, service-oriented environment. IT Service Desk Manager (14-Month FTC mat-cover) – Onsite in London. We’re working with a fast-paced, forward-thinking organisation in London that’s looking for an IT Service Desk Manager to j

Reporting to the Service Desk Manager, the person appointed will assume overall responsibility for first and some second-line technical support for all departmental IT applications and services across a College, including end-user computing; this includes multi-function devices and specialized AV an

The Service Desk Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. London Business School are thrilled to be recruit

Work closely with other Service Desk team members to ensure seamless service delivery. We are seeking a proactive and customer-focused 1st Line IT Service Desk Engineer to join our dynamic team. Sign in to set job alerts for “Service Desk Engineer” roles.

Our client is looking for 1st Line IT Desktop/Service Desk Support Engineer to join their busy and growing team.The role is located in East London and you will be based in the London office 4 days a week and the Crawley office, one day a week (this journey is expendable).This may be subject to chang

A leading recruitment agency is seeking a 1st Line IT Desktop/Service Desk Support Engineer in London.This role involves providing support to internal users across multiple offices, logging queries on a ticketing system, and troubleshooting basic IT issues.Ideal candidates will be graduates with an

A renowned clothing retailer in Kingston Upon Thames is seeking a Service Desk Triage & Queue Administrator for a 3-month contract.

BDS Recruitment are looking for a Service Desk Analyst to join our Client's thriving IT team on an initial agency basis until September with likely extension. Experience in a service desk or telephone support role, with proficiency in ServiceNow or similar ticketing systems. Incident Management: Pri

This is an excellent opportunity for a professional who thrives in a collaborative, fast-paced environment and is eager to develop their technical expertise within a top-tier organization. Rotating shifts (08:00 – 19:00) with occasional on-call support. Manage the full lifecycle of requests via ph

Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. You will be providing predominantly second line technical support on an IT Service Desk to end-users, as well as supporting IT operations. Experience with a Service Desk ticketing systems, speci

Similar job titles could include IT Service Delivery Manager, Senior IT Manager, Senior Service Desk Manager, Head of IT Service Delivery, IT Manager, Senior Technology Manager. Are you a Senior IT Support Manager or IT Service Delivery Manager looking for a rewarding new role?. You will define stra

This position will provide a mixture of 2nd/3rd line service desk/remote support (some 1st line), field support and the installation of IT projects and managed services to their growing customer base. This is an exciting opportunity for an IT professional with MS Server, Desktop, Active Directory an

A leading IT services provider in the UK seeks an Internal IT Support Engineer to ensure smooth operation of infrastructure and applications. Responsibilities include providing support to users, managing service desk tickets, and leading IT improvement projects. Join a dynamic and passionate team de

Line Support Engineer, Managed Service Provider Service Desk Analyst, Managed IT Service Engineer or Managed IT Services. Role can be known as a Service Desk Engineer, Service Desk Analyst, MSP Service Desk,. Focus IT has the pleasure with working alongside this well established IT Managed Services

Essential soft skills: customer service abilities, able to support multiple clients/tasks at once, troubleshooting abilities.

Service Desk Triage & Queue Administrator (3 Month Contract) — Full-Time. To restore and maintain control of the IT Service Desk queue by ensuring all tickets are correctly triaged, categorised, prioritised, and progressed in line with defined ITSM standards. Service Desk / Level 1 IT Support expe

If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, 2nd Line Support, IT Support Engineer, Service Desk Analyst, Desktop Support Analyst, IT Technician, Helpdesk Analyst, Microsoft 365 Administrator, Intune Engineer, End User Compu

Service Desk Support Analyst, Havas Shared Services. Service Desk Analyst Platformer. Additionally, this role involves fostering strong relationships between the IT Service Desk and the rest of the company.

The Technology Service Desk Analyst will work in a busy and challenging environment at Foster + Partners providing first‑line IT support and guidance to internal customers via telephone, email and face‑to‑face.

A leading IT services company is looking for an IT Service Desk Analyst for a 3-month contract in London.

Familiarity with iManage, BigHand, or Aderant a plus. IT Service Desk Analyst – 3 Month Contract (£250/day, inside IR35). Looking for a short-term IT challenge supporting a busy legal environment?.

This role encompasses administration tasks within the IT team, including Service Desk support. Candidates must possess excellent communication skills, computer literacy, and experience with ordering systems. A prominent NHS healthcare provider in Dartford is seeking a friendly and enthusiastic IT ad

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Experience Host CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in London. Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations

Helpdesk Service Coordinator (Engineering / Print Environment) Walthamstow, North London Salary: Up to £35,000 + benefits We’re working with a well-established and forward-thinking business within the print and document solutions sector, looking to appoint an experienced Service Coordinator to join their head office operation. This is a fast-paced, technical service environment supporting field-based engineers working on print and production equipment. This is not a general scheduling role so experience within an engineering or technical service environment is essential. The business is continuing to invest in technology and automation, creating a structured and efficient operation where systems support you rather than slow you down. The Role You’ll sit at the centre of the service function, responsible for coordinating engineers, managing breakdowns, and ensuring service delivery meets both customer expectations and internal targets. * Coordinating and allocating service calls to field engineers based on location, skillset and priority * Managing incoming technical breakdowns and service requests * Monitoring engineer activity and job progress in real time * Managing return visits, parts coordination and scheduling * Acting as the key point of contact between engineers, customers and internal teams * Ensuring systems are accurate and reflective of live service activity You must have experience coordinating engineers within a technical or engineering-led service environment. Suitable backgrounds include: * Print / photocopier / MFD / production print * Engineering or technical field service * Machinery, equipment or IT hardware service coordination Applications from the following backgrounds will not be considered: * Facilities or property maintenance * Housing or repairs coordination * Domestic trades scheduling The Person * Proven experience in a service coordination or helpdesk role within a technical environment * Strong understanding of breakdowns, SLAs, and parts/return visits * Experience using service management systems (e.g. Vantage or similar) * Highly organised with the ability to prioritise in a reactive environment * Confident communicator, able to manage engineers and customers effectively Why This Role * Investment in automation and systems to improve efficiency * Structured, well-run service operation * A business that is actively modernising how it works * A role with real responsibility and visibility If you understand how a true engineering service desk operates and can keep things moving under pressure, this is a strong opportunity to join a well-organised and progressive business