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Our well-Established Independent Estate agency and Property management company based in Colchester CO3, are looking for an experienced Maintenance Coordinator to join their busy department.\n\nThe successful applicant will be responsible for the maintenance coordination of a portfolio of properties; therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary.\n\nResponsibilities include but will not be limited to:\n\n Overseeing a portfolio of Properties\n\n Maintenance coordination\n\n Have the ability to demonstrate a track record of managing rental properties.\n\n Abiding by regulation/ legislation and processes surrounding Property Management\n\n Striving to exceed individual targets and standards.\n\n Taking inbound phone calls\n\n Striving to exceed customer expectations.\n\n Handling complaints and providing solutions\n\n Maintaining policies and procedures in accordance with company policies\n\n Ensuring compliance\n\n Dealing with Landlords, tenants and Contractors\n\n Property management administration\n\nThe Successful Applicant will need to possess the following skills:\n\n Must have 1 years’ experience as a Property Manager / administrator\n\n The candidates must have intermediate computer literacy.\n\n Experience of lettings/property management software packages\n\n Professional ARLA accreditation would be seen strong advantage but essential.\n\n Be able to manage their own workload\n\n Full valid driving licence is essential\n\nThe hours will be:\nMonday to Friday 9.00am – 5.00pm working an occasional Saturday one in four with a day off in the week.\n\nSalary range will be:\nbetween £28.000pa to £30.000pa depending on experience.\n\nIf this role is of interest to you and you have the experience the role requirements, please send us your most up to date CV and contact details to either Steve or Kelly at Bastow Irwin Recruitment today.\nDue to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance

Our client, a recognised professional body in the property sector, are looking for a Business Development Manager to join their team selling their services to lettings agencies across the UK. This is a fantastic opportunity to join a reputable brand, seeking someone who is extremely proactive, with a proven track record in sales and/or the property sector. Working hours of a Business Development Manager • Monday to Friday 9 am – 5 pm, • Hybrid role - 3 days in the office, 2 from home The successful Business Development Manager will be offered: • £24,000 Basic, • £55,000 - £60,000 OTE, • Ongoing Training & Support, • Career progression Business Development Manager Requirements: • Experience in closing for business and building rapport, • Excellent communication skills, • Strong Telephone manner, • Sales background or Property sales experience Duties of a Business Development Manager will include, but will not be limited to: • Identify and approach clients to promote and sell membership services, targeting those who would benefit from regulatory advice., • Develop and maintain strong relationships with letting agency decision-makers to understand their needs and position membership offerings effectively., • Monitor industry trends and regulatory changes affecting letting agencies to tailor membership services and sales strategies accordingly., • Identify opportunities to offer additional services to existing members, maximizing revenue potential from existing client base., • Speaking/Networking with leasing agents to gain referrals., • Calling out from the database to pitch company’s services.

Job Title: Customer Care Associate Location: Remote (with quarterly travel for team meetings) Brand: LRG Salary: Competitive Salary Package About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Working closely with the Customer Care Manager, you’ll handle complex complaints, provide expert guidance, and ensure service standards are met consistently across the business. Key Responsibilities: Provide administrative and technical support to the Customer Care Manager and Director of Customer Support and Engagement Manage the Customer Care email inbox to allocate emails using the colour coding system Review complaints and where appropriate referring cases directly to a Regional Director for prompt response to prevent escalation Accurate recording of complaints received across the Group, issue acknowledgements, and ensure all LRG’s Service Level Agreements are met Promptly answer the Customer Care phone line in a professional and helpful manner Manage the outstanding complaints and chase internally to ensure LRG’s Service Level Agreements are met Hold video meetings with senior staff to offer guidance on Stage One complaints and escalate appropriately for Stage Two cases Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints Investigate and collate data for Stage Two and Stage Three complaints Communicate directly with complainants to work towards swift and fair resolutions Draft high-quality written responses for Stage Two and Stage Three complaints Assist with managing communications with The Property Ombudsman (TPO) and oversee the administration of TPO complaints Support the monitoring and management of social media reviews and messages. Assist in the administration and management of _ to maintain the Group’s online presence. Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations. Keep up to date with industry legislation and regulatory changes. What are we looking for: Extensive knowledge of the lettings industry, supported by significant hands-on experience. Exceptional attention to detail and clear, professional communication skills. Propertymark Level 3 qualification (or currently working towards it/willing to complete). Strong reporting skills, with the ability to extract and present data effectively in Excel. Excellent administrative and letter-writing abilities. Confident problem-solver, capable of managing legal and procedural queries from branch staff. Collaborative team player with a proactive approach. Proficient in Microsoft Office applications. What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Competitive base salary and Commission structure Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Location Home based Hours 37.5 hours per week, Monday to Friday 09:00 - 17:30 Basis Permanent Salary £30,000 per annum with OTE £35,000 - £38,000 + enhanced benefits package About us We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed, offering stunning community living for the over sixties. We have created an exciting new opportunity for a Sales & Lettings Progressor to join our fantastic Sales & Lettings team. About our role While our long-term goal is to transition to Build-to-Rent (BtR), we currently have over 200 homes available for purchase, which require the support of our dedicated Sales Progression Team, who play a vital role in driving the pipeline from initial reservation through to legal completion within set timelines. They are essential to the Sales & Lettings department, not only in working together to help hit our targets, but also collaborating with the treasury team to meet critical deadlines. Reporting to the Sales Operations Manager, you’ll be joining a small, highly motivated team that is an integral part of the Sales & Lettings department. Key responsibilities will include: Sales • Through your research & with estate agents, establish a 4-6 week selling price for our customer's property, • Make introductions with our customers' estate agents, • Ensure that our customer's estate agent is aware of the conditions of sale and any discounts or incentives offered, and the target exchange/completion dates agreed by both parties, • Maintain regular and routine contact with estate agents to obtain progress updates regarding the status of our customers' property, including the number of viewings, feedback, price reductions or offers, • Liaise with our own solicitors to ensure all enquiries are responded to in a timely manner, • Attend weekly sales progression meetings with the regional customer teams, providing the most up-to-date information regarding the status of reservations and what actions are required to stimulate the pipeline, • Work in close partnership with our regional customer sales teams to ensure all sales are moving through the pipeline in agreed timescales, • Over time, visit each site within the portfolio to enhance knowledge and give better customer service Lettings • Set up new Tenancy agreements upon receipt of a reservation from the sales team, • Producing Tenancy Agreements based on the terms of the reservation, • Register customer deposits, • Conduct referencing on our prospective Tenants, • Apply for and manage credit checks for our prospective Tenants, • Ensuring all Tenancies are compliant with legislation (Right to Rent Checks, Deposit Certificates etc. Additional Information • This is a home-based role with weekly attendance at our Winchester office or our sites as and when required, • It is a requirement that you have a dedicated space to be able to work effectively from home, • You must be comfortable working in a target-driven environment with the ability to work independently., • The role involves making a high number of telephone calls, it is essential to be self-motivated with an excellent telephone manner About you You will have a positive, ‘can do’ approach and be a team player, whilst also being self-motivated to work independently with an ability to build strong, immediate rapport with external professionals and internal stakeholders. Experience • Experience of property sales progression is desirable but not essential, • Knowledge of the home buying and selling process in England, Wales and Scotland would be considered an advantage, but not essential., • Understanding of the new homes sales process would also be advantageous Skills & Knowledge • Excellent IT skills - knowledge of Google Workspace is preferred, or an aptitude and willingness to embrace new technology, • Experience of Salesforce CRM is advantageous but not essential, • Highly developed negotiation and influencing skills, • Organised, efficient and a natural multitasker, • Able to build rapport whilst also having assertive conversations when required, • Good levels of spelling, punctuation and grammar, • ARLA / Property Mark qualification is desirable but not essential Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities What happens next Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application. If your profile demonstrates the skills and experience we are looking for we'll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have. From there the process will be role specific, but will include an in-person stage and could include a short online assessment. Rest assured we'll keep you updated through the process and if at any stage you require any additional support, or have any questions please don't hesitate to contact us. If you have the skills and experience we are looking for we'd love to hear from you! As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

We have created an exciting new opportunity for a Sales & Lettings Progressor to join our fantastic Sales & Lettings team. Reporting to the Sales Operations Manager, you’ll be joining a small, highly motivated team that is an integral part of the Sales & Lettings department. Work in close partners

Our very well established, independent client, is looking for a trainee Property Manager to join their successful Property Management department in Colchester CO3 The successful applicant will be given full training on how to be responsible for looking after a portfolio of properties; therefore, they must be able to take on board important information quickly and responsilbly and also to be able to manage their own workload, be able to work closely with others and keep on top of any issues and prioritise jobs as necessary. Full training will be given, but any previous Lettings negotiator or administration experience would be a bonus. Responsibilities include but will not be limited to: Working with and supporting the senior Property Manager Attending Team meetings Learning the process of section notices (21 & 8) Leaarning how to implement new procedures. Have the ability to learn fast and implement the management of rental properties. Be fully conversant with current regulation/ legislation and processes surrounding Property Management Dealing with maintenance contractors daily Striving to exceed team targets and standards. Learning how to complete property inspections Striving to exceed customer expectations. Handling complaints and providing solutions for tenants and landlords Maintaining policies and procedures in accordance with company policies Ensuring compliance Full tra...

Our well-Established Independent Estate agency and Property management company based in Colchester CO3, are looking for an experienced Maintenance Coordinator to join their busy department. The successful applicant will be responsible for the maintenance coordination of a portfolio of properties; therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to: Overseeing a portfolio of Properties Maintenance coordination Have the ability to demonstrate a track record of managing rental properties. Abiding by regulation/ legislation and processes surrounding Property Management Striving to exceed individual targets and standards. Taking inbound phone calls Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Ensuring compliance Dealing with Landlords, tenants and Contractors Property management administration The Successful Applicant will need to possess the following skills: Must have 1 years experience as a Property Manager / administrator The candidates must have intermediate computer literacy. Experience of lettings/property management software packages Professional ARLA accreditation would be seen strong advantage but essential. Be able to manage their own workload Full valid driving licence is essential The hours will be: Monday to Friday 9.00am 5.00pm working an occasional Saturday one in four with a day off in the week. Salary range will be: between £28.000pa to £30.000pa depending on experience. If this role is of interest to you and you have the experience the role requirements, please send us your most up to date CV and contact details to either Steve or Kelly at Bastow Irwin Recruitment today. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. TPBN1_UKTJ

Ajam-packedtwo-weekonboarding&trainingprogram.Wesortoutyourvisa,medicalinsurance&brokerlicensetoo.Runningvaluations,keepingyourCRMtidy,andbuildinglong-termrelationships.Pay:100%commission-based(thesky'sthelimit).

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