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Position: General Manager \n Location: El Gato Negro Tapas, Manchester \n Reports to: Operations Manager \n El Gato Negro is an award-winning, contemporary Spanish tapas restaurant renowned for exceptional food, warm hospitality, and vibrant dining experiences. We are seeking an experienced, passionate, and commercially minded General Manager to lead our Manchester restaurant, inspire our team, and ensure every guest enjoys an outstanding experience. \n As General Manager, you will be responsible for the overall performance of the restaurant, driving financial success while maintaining the highest standards of service, food quality, and team engagement. \n Leadership and People \n\n • Recruit, develop, motivate, and retain a high-performing management and front of house team.\n, • Lead, coach, and support departmental managers to achieve operational excellence.\n, • Conduct regular performance reviews and provide ongoing feedback and development.\n, • Create a positive, inclusive, and collaborative working environment.\n, • Ensure staffing levels are appropriate to meet business demands. \n\n Guest Experience \n\n • Deliver exceptional customer service and ensure consistently high hospitality standards.\n, • Build strong relationships with guests and respond professionally to feedback and complaints.\n, • Maintain the restaurant's reputation for quality, service, and atmosphere.\n, • Drive initiatives that enhance guest satisfaction and loyalty. \n\n Finance Performance \n\n • Manage restaurant P&L and deliver agreed financial targets.\n, • Maximise sales while controlling labour, food, and operating costs.\n, • Analyse business performance and implement strategies to improve profitability.\n, • Monitor KPIs including sales, labour percentage, GP, customer satisfaction, and operational efficiency.\n\n \n Operations \n\n • Ensure smooth day-to-day restaurant operations.\n, • Maintain high standards of cleanliness, presentation, and maintenance.\n, • Ensure compliance with company standards and operating procedures.\n, • Oversee stock control, ordering, and inventory management.\n, • Work closely with the Head Chef to ensure excellent communication between front and back of house.\n\n \n Compliance \n\n • Ensure full compliance with food safety, licensing, health & safety, and employment legislation.\n, • Maintain accurate records and complete all required audits.\n, • Promote a safe working environment for employees and guests.\n\n \n Business Development \n\n • Support local marketing initiatives and community engagement.\n, • Identify opportunities to increase revenue and improve operational performance.\n, • Work collaboratively with senior leadership on strategic initiatives and business growth.\n\n \n Skills And Experience \n Essential \n\n • Proven experience as a General Manager or Senior Restaurant Manager within a high volume, premium hospitality environment.\n, • Strong commercial awareness with experience managing budgets and P&L.\n, • Outstanding leadership and people development skills.\n, • Excellent communication and organisational abilities.\n, • Passion for hospitality and delivering memorable guest experiences.\n, • Experience managing large teams across multiple departments.\n, • Strong understanding of labour management, stock control, and cost management.\n, • Knowledge of UK food safety, licensing, and health & safety legislation.\n\n \n Desirable \n\n • Experience within premium casual dining or quality restaurant brands.\n, • Knowledge of Spanish cuisine, tapas, or Mediterranean hospitality.\n, • Personal Licence Holder.\n, • WSET or hospitality-related qualifications.\n\n \n Personal Attributes \n\n • Inspiring and approachable leader.\n, • Positive, energetic, and resilient.\n, • Hands-on with a strong presence on the restaurant floor.\n, • Commercially focused with attention to detail.\n, • Calm under pressure and solutions-oriented.\n, • Passionate about developing people and creating a positive team culture.\n\n \n What We Offer \n\n • Competitive salary.\n, • Performance-related bonus scheme.\n, • Opportunities for career progression.\n, • Employee discounts.\n, • Ongoing training and leadership development.\n, • Company pension.\n, • Employee Assistance Programme \n

General Manager \n Manchester \n Package from £55,000 + Bonus + Excellent Benefits \n Lead One of Manchester's Most Exciting Hospitality Venues \n We're recruiting for a General Manager to join one of the most respected and successful hospitality businesses in Manchester. \n This is genuinely a fantastic company to work for. Built around great people, exceptional hospitality, and high-quality food and drink, they've developed an outstanding reputation for creating venues that guests love and teams are proud to be part of. \n With continued investment, strong leadership, and a culture that promotes development and progression, this is an opportunity to join a business where people stay, grow, and build long-term careers. \n \n The Role \n As General Manager, you'll take full responsibility for the day-to-day operation of a busy and successful venue, leading a large team whilst driving standards, guest experience, and commercial performance. \n This is a high-volume environment, and we're looking for someone who thrives in fast-paced operations whilst never losing sight of quality. You'll be equally comfortable leading from the front during peak trading periods and analysing business performance to identify opportunities for growth. \n You'll work closely with senior leadership and have genuine influence over the success of the business, developing your team and creating an environment where both guests and employees have an exceptional experience. \n \n Key Responsibilities \n\n • Lead and inspire a large front and back-of-house team.\n, • Drive exceptional guest experiences and maintain industry-leading standards.\n, • Deliver strong commercial performance across all revenue streams.\n, • Manage labour, costs, and profitability in line with company targets.\n, • Recruit, develop, and retain high-performing managers and team members.\n, • Build a positive culture focused on teamwork, accountability, and development.\n, • Ensure compliance across all operational, health & safety, and licensing requirements.\n, • Work closely with senior stakeholders to support business growth and continuous improvement.\n, • Be the face of the venue, leading from the front and setting the tone for the team.\n\n \n About You \n\n • Previous experience as a General Manager within a high-volume hospitality operation.\n, • Proven experience managing businesses generating £100,000+ per week in sales.\n, • Strong background in quality-led restaurants, bars, or hospitality venues.\n, • Passionate about food, drink, service, and delivering memorable guest experiences.\n, • Commercially astute with a track record of driving sales and profitability.\n, • Strong leadership skills with experience developing and mentoring management teams.\n, • Hands-on, visible leader who enjoys being part of the operation.\n, • Ambitious and looking to build a long-term career with a growing and successful company.\n\n \n What's On Offer? \n\n • Package from £55,000\n, • Attractive performance-related bonus\n, • Work for one of Manchester's most respected hospitality operators\n, • Strong support from an experienced leadership team\n, • Excellent development and progression opportunities\n, • A people-focused culture that genuinely values its teams\n, • The opportunity to lead a thriving, high-profile business\n\n \n If you're an experienced General Manager with a background in high-volume, quality-led hospitality and you're looking for your next challenge with a company that truly invests in its people, we'd love to hear from you. \n \n Apply now to find out more. \n \n Disclaimer: By submitting your resume to Westwood Recruitment Solutions Ltd, you acknowledge and agree to the following: Westwood Recruitment Solutions Ltd acts as an employment agency and will work to find suitable employment opportunities for you. We do not guarantee employment. You agree that all information submitted to Westwood Recruitment Solutions Ltd is accurate and truthful. You agree to hold Westwood Recruitment Solutions Ltd harmless for any liabilities arising from employment, and to treat all candidate data as confidential.

Product Specialists (Junior Product Developer - Product Manager) | Licensing Greater Manchester | £35,000 - £50,000 DOE Overview: Are you passionate about developing licensed products and looking for a business where you can genuinely make an impact? We're open to speaking with ambitious product professionals at different stages of their career - whether you're an emerging Junior Product Developer, an experienced Product Developer, or an established Product Manager. What matters most is your commercial mindset, experience within licensed consumer products, and your desire to thrive in a fast-paced, entrepreneurial environment. This is an opportunity to join a business with an exceptional culture, inspiring leadership team and an impressive track record of growth. You'll become part of a collaborative team where ideas are valued, ownership is encouraged and success is recognised. Depending on your experience, you'll take ownership of multiple licensed product categories, managing the product lifecycle from concept and licensing approvals through to launch, trading and ongoing performance. Blending product development, category management and supplier management, this role requires someone who enjoys balancing creativity with commercial thinking while working closely with licensors, suppliers and internal teams to bring exciting products to market. What We're Looking For: Experience within Product Development, Product Management or Own Label Buying, within a licensing environment. Experience working with licensed brands and managing the product approval process with licensors. Experience managing products from concept through to launch (appropriate to your level). Commercial awareness with exposure to pricing, margins and supplier negotiations. Experience working with UK and international suppliers and manufacturers. Ability to interpret sales and performance data to support commercial decisions. Strong communication and stakeholder management skills. Excellent organisation with the ability to manage multiple projects. Experience within consumer products such as homewares, gifting, toys, lifestyle, stationery or general merchandise. Exposure to international sourcing would be advantageous. You'll Be Someone Who... Is commercially minded with a passion for creating products customers genuinely love. Enjoys working with well-known brands and bringing licensed products to life. Thrives in a fast-moving, ambitious environment. Is proactive, curious and eager to learn. Takes ownership and enjoys making things happen. Builds strong, collaborative relationships with licensors, suppliers and internal teams. Is adaptable, resilient and comfortable managing changing priorities. The Role Depending on your experience and level, you'll have the opportunity to: Develop and manage licensed product categories aligned to commercial objectives. Lead the end-to-end product development process from concept through to launch. Manage the licensing approval process, ensuring artwork, packaging and products meet brand guidelines. Build commercially successful ranges with clear pricing and margin strategies. Manage sampling, approvals, costing and production handover. Conduct market, competitor and trend analysis to identify new opportunities. Ensure products meet quality, commercial, customer and licensor expectations. Build and develop strong relationships with licensors, UK and international suppliers. Negotiate costs, lead times, MOQs and commercial terms. Identify new sourcing opportunities and manufacturing capabilities. Monitor sales, stock and category performance, identifying opportunities for growth. Analyse trading performance and implement actions to maximise results. Support forecasting and range planning alongside Merchandising and Planning teams. Attend supplier meetings, licensor meetings and trade shows where required. What's On Offer Salary: £35,000 - £50,000, depending on experience and level. Genuine career progression as the business continues to grow. An ambitious, entrepreneurial culture where people are trusted and empowered. Exceptional leadership team with a proven track record of success. The opportunity to make a real commercial impact within a growing licensing business working with globally recognised brands. BH36898

Cost & Productivity Manager (TMT)£60,000 - 75,000 GBPBonus, Car Allowance, PensionHybrid WORKINGLocation: London; Manchester; Birmingham; Bristol , Central London, Greater London - United Kingdom Type: PermanentCost & Productivity Manager (TMT)UK Wide (Hybrid)£60,000-£78,000 + packageI'm working with a global consulting firm that's continuing to grow its Enterprise Operations Transformation practice and is looking to hire experienced Cost & Productivity Managers to support major Technology, Media and Telecommunications (TMT) clients.This is an opportunity to work with some of the UK's leading software, media and technology organisations, helping them deliver large-scale cost optimisation, operational transformation and productivity improvement programmes. You'll work directly with senior client stakeholders to solve complex commercial challenges and deliver measurable business outcomes.The RoleYou'll lead workstreams across high-profile transformation programmes, combining financial analysis, stakeholder management and operational delivery to help clients improve performance and reduce costs.You'll be involved in: Delivering cost optimisation and productivity improvement programmes across Technology, Media and Telecommunications clientsIdentifying cost reduction opportunities through financial analysis, benchmarking and business case developmentWorking across areas including cloud, software licensing, engineering, product, marketing, procurement and corporate functionsManaging senior client stakeholders and supporting the delivery of complex transformation programmesLeading project teams, coaching junior consultants and overseeing successful project deliverySupporting business development, proposal creation and client growth activitiesWhat They're Looking For 6+ years' experience delivering cost optimisation, operational transformation or financial turnaround programmesExperience within Technology, Media, Telecommunications, Software or SaaS organisationsStrong financial analysis skills with advanced Excel capabilityExperience developing business cases, financial models and executive-level presentationsExcellent stakeholder management skills with the ability to influence senior client leadershipPrevious consulting experience or experience delivering large-scale transformation programmesStrong commercial awareness with the ability to identify opportunities for operational improvementThe Package: £60,000 - £75,000BonusCar AllowancePensionTo hear more, get in touch with Connor Smyth at Anson McCade.Reference: AMC/CSM/CPMTMT#cosmTPBN1_UKTJ

Product Specialists (Junior Product Developer - Product Manager) | Licensing \n Greater Manchester | £35,000 - £50,000 DOE \n Overview: \n Are you passionate about developing licensed products and looking for a business where you can genuinely make an impact? \n We're open to speaking with ambitious product professionals at different stages of their career - whether you're an emerging Junior Product Developer, an experienced Product Developer, or an established Product Manager. What matters most is your commercial mindset, experience within licensed consumer products, and your desire to thrive in a fast-paced, entrepreneurial environment. \n This is an opportunity to join a business with an exceptional culture, inspiring leadership team and an impressive track record of growth. You'll become part of a collaborative team where ideas are valued, ownership is encouraged and success is recognised. \n Depending on your experience, you'll take ownership of multiple licensed product categories, managing the product lifecycle from concept and licensing approvals through to launch, trading and ongoing performance. \n Blending product development, category management and supplier management, this role requires someone who enjoys balancing creativity with commercial thinking while working closely with licensors, suppliers and internal teams to bring exciting products to market. \n What We're Looking For: \n\n • \n Experience within Product Development, Product Management or Own Label Buying, within a licensing environment. \n • \n Experience working with licensed brands and managing the product approval process with licensors. \n • \n Experience managing products from concept through to launch (appropriate to your level). \n • \n Commercial awareness with exposure to pricing, margins and supplier negotiations. \n • \n Experience working with UK and international suppliers and manufacturers. \n • \n Ability to interpret sales and performance data to support commercial decisions. \n • \n Strong communication and stakeholder management skills. \n • \n Excellent organisation with the ability to manage multiple projects. \n • \n Experience within consumer products such as homewares, gifting, toys, lifestyle, stationery or general merchandise. \n • \n Exposure to international sourcing would be advantageous. \n\n You'll Be Someone Who... \n\n • \n Is commercially minded with a passion for creating products customers genuinely love. \n • \n Enjoys working with well-known brands and bringing licensed products to life. \n • \n Thrives in a fast-moving, ambitious environment. \n • \n Is proactive, curious and eager to learn. \n • \n Takes ownership and enjoys making things happen. \n • \n Builds strong, collaborative relationships with licensors, suppliers and internal teams. \n • \n Is adaptable, resilient and comfortable managing changing priorities. \n\n The Role \n Depending on your experience and level, you'll have the opportunity to: \n\n • \n Develop and manage licensed product categories aligned to commercial objectives. \n • \n Lead the end-to-end product development process from concept through to launch. \n • \n Manage the licensing approval process, ensuring artwork, packaging and products meet brand guidelines. \n • \n Build commercially successful ranges with clear pricing and margin strategies. \n • \n Manage sampling, approvals, costing and production handover. \n • \n Conduct market, competitor and trend analysis to identify new opportunities. \n • \n Ensure products meet quality, commercial, customer and licensor expectations. \n • \n Build and develop strong relationships with licensors, UK and international suppliers. \n • \n Negotiate costs, lead times, MOQs and commercial terms. \n • \n Identify new sourcing opportunities and manufacturing capabilities. \n • \n Monitor sales, stock and category performance, identifying opportunities for growth. \n • \n Analyse trading performance and implement actions to maximise results. \n • \n Support forecasting and range planning alongside Merchandising and Planning teams. \n • \n Attend supplier meetings, licensor meetings and trade shows where required. \n\n What's On Offer \n\n • \n Salary: £35,000 - £50,000, depending on experience and level. \n • \n Genuine career progression as the business continues to grow. \n • \n An ambitious, entrepreneurial culture where people are trusted and empowered. \n • \n Exceptional leadership team with a proven track record of success. \n • \n The opportunity to make a real commercial impact within a growing licensing business working with globally recognised brands. \n\n BH36898

Enforcement and Illicit Finance Senior Manager \n Closing date: 24/08/2026 \n Location: Manchester \n Position Type: Permanent \n Salary: £74,210 – £91,915 plus an 8% flexible benefit that can be taken as cash or invested into pension \n The Independent Football Regulator (IFR) has been established to protect and promote the sustainability of English football, for the benefit of fans and the local communities football clubs serve. \n The IFR will help improve financial sustainability of clubs, ensure resilience across the leagues, and safeguard the heritage of English football. It will operate a licensing regime; set corporate governance standards and monitor, protect, and promote financial resilience. It will also enforce compliance with requirements on financial regulation, club ownership and directors, fan engagement, and heritage protection. \n The IFR also has powers to prohibit clubs from joining competitions that are not fair or meritocratic, or that threaten the heritage or sustainability of English football. \n Responsibilities Include \n We are looking for an Enforcement and Illicit Finance Senior Manager to join the Independent Football Regulator (IFR). \n The Enforcement and Illicit Finance function will be an integral part of the Independent Football Regulator, undertaking enforcement investigations into breaches of the Football Governance Act and our rules. The function is also responsible for overseeing and co-ordinating the Regulators efforts to reduce the risk of illicit finance within the professional game. The function forms part of the wider legal and enforcement department. \n The Senior Manager will work with the Head of Department to oversee enforcement activity including developing the enforcement strategy, portfolio, policies and procedures. They will also oversee investigations and lead on high profile case work. The Senior Manager will also play a leading role in establishing the IFR anti-illicit finance strategy, working with IFR supervisors and a wide range of internal and external stakeholders. \n The successful candidate will therefore play a crucial role in developing the function within the new organisation, building capability and the operational processes and controls necessary to ensure successful implementation within the new regulatory framework. \n They will need to ensure close working with data, policy, legal and supervision teams so that the enforcement portfolio is effective and coherent and that the IFR’s board is supported to take robust regulatory decisions. \n Essential Requirements: \n\n • Proven experience in overseeing regulatory, civil or criminal enforcement investigations.\n, • Experience or knowledge of illicit finance / financial crime supervision frameworks.\n, • Excellent stakeholder management skills, supported by the ability to communicate to a wide range of technical and non-technical audiences.\n, • Demonstrating sound judgement and ability to reach evidence-based decisions, balancing a range of considerations and complex sources of information to ensure legally defensible outcomes.\n, • Strong delivery capability, successfully delivering at pace in a complex and high-risk project / programme environment.\n, • Ability to provide strong direction and persuasive future vision for the function, setting it up for future success.\n, • A collaborative approach and ability to think creatively about new and issues.\n\n Desirable Skills: \n\n • Understanding of the football industry, including financial regulation and familiarity with the English football pyramid.\n, • Expertise in financial crime supervision / policy.\n\n Terms and Conditions of Employment \n If successful, you will join a Non-Departmental Public Body and will be employed as a Public Servant. \n If you are an existing Civil Servant or a DCMS employee, you will no longer have access to Civil Service benefits including the Civil Service pension. \n The terms and conditions of employment include: \n\n • Pension 12% – An employee contribution of 5%, with an employer contribution of 7%.\n, • Flexible Benefit 8% – Employees can choose to invest 8% of their base salary into their pension or take as cash (post tax).\n, • Reward – We will have a performance-based reward programme.\n, • 31.5 days annual leave.\n, • Flexible and hybrid working – 40% in office attendance.\n, • Occupational sick pay.\n, • 9 months paid Maternity Leave and generous paternity and adoption leave.\n, • A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees.\n, • Cycle-to-work scheme and much more!\n\n Interested Click apply and you will be redirected to our careers site to complete your application.

Cost and Productivity Manager (TMT) Manchester- Hybrid £50,000- £65,000 Bonus Benefits Package We are seeking a Cost and Productivity Manager to join a leading consulting organisation delivering operational transformation and cost optimisation programmes across the Technology, Media & Telecommunications (TMT) sector. Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Working as part of a growing Enterprise Operations Transformation team, you will support high-profile software and media clients to improve financial performance, optimise costs and drive productivity. Combining financial analysis, stakeholder management and operational delivery, you'll help organisations implement sustainable improvements across key business functions. Key Responsibilities as a Cost and Productivity Manager Deliver cost optimisation and productivity improvement programmes for software and media clients. Develop and implement operational improvement initiatives across Technology, Media & Telecommunications businesses. Analyse financial performance, cost baselines and forecasts to identify cost-saving opportunities. Support procurement and third-party spend optimisation initiatives. Develop business cases, perform scenario modelling and produce clear management reports. Work across engineering, cloud, product, marketing, commercial, operations and corporate functions to improve efficiency. Lead day-to-day client engagements, building strong relationships with senior stakeholders. Coach and support junior team members while overseeing project delivery. Manage project budgets, risks and compliance throughout client engagements. Travel to client sites as required to support programme delivery. Experience you'll need as a Cost and Productivity Manager 6 years' experience delivering cost optimisation, productivity improvement or financial transformation programmes within the Technology, Media & Telecommunications sector. Strong understanding of cost drivers across software, SaaS, media or digital businesses, including cloud, software licensing, marketing, workforce productivity and platform investment. Strong analytical skills with experience using Microsoft Excel for financial modelling, cost analysis and scenario planning. Ability to produce clear reports and presentations using Microsoft PowerPoint. Experience working with senior stakeholders across finance, procurement, technology, product, operations and commercial functions. Strong commercial awareness with experience supporting business development or proposal activity. Excellent communication, stakeholder management and project management skills. Relevant professional qualifications (ACA, ACCA, CIMA, CIPFA, MCIPS or equivalent) are advantageous but not essential. Willingness to travel and work flexibly across client locations. xrnqpay To hear more about the Cost and Productivity Manager role , get in touch with Sophie Higginson at Anson McCade. AMC/SHI/CPM

Cost and Productivity Manager (TMT) Manchester- Hybrid £50,000- £65,000 + Bonus + Benefits Package We are seeking a Cost and Productivity Manager to join a leading consulting organisation delivering operational transformation and cost optimisation programmes across the Technology, Media & Telecommunications (TMT) sector. Working as part of a growing Enterprise Operations Transformation team, you will support high-profile software and media clients to improve financial performance, optimise costs and drive productivity. Combining financial analysis, stakeholder management and operational delivery, you'll help organisations implement sustainable improvements across key business functions. Key Responsibilities as a Cost and Productivity Manager Deliver cost optimisation and productivity improvement programmes for software and media clients. Develop and implement operational improvement initiatives across Technology, Media & Telecommunications businesses. Analyse financial performance, cost baselines and forecasts to identify cost-saving opportunities. Support procurement and third-party spend optimisation initiatives. Develop business cases, perform scenario modelling and produce clear management reports. Work across engineering, cloud, product, marketing, commercial, operations and corporate functions to improve efficiency. Lead day-to-day client engagements, building strong relationships with senior stakeholders. Coach and support junior team members while overseeing project delivery. Manage project budgets, risks and compliance throughout client engagements. Travel to client sites as required to support programme delivery. Experience you'll need as a Cost and Productivity Manager 6+ years' experience delivering cost optimisation, productivity improvement or financial transformation programmes within the Technology, Media & Telecommunications sector. Strong understanding of cost drivers across software, SaaS, media or digital businesses, including cloud, software licensing, marketing, workforce productivity and platform investment. Strong analytical skills with experience using Microsoft Excel for financial modelling, cost analysis and scenario planning. Ability to produce clear reports and presentations using Microsoft PowerPoint. Experience working with senior stakeholders across finance, procurement, technology, product, operations and commercial functions. Strong commercial awareness with experience supporting business development or proposal activity. Excellent communication, stakeholder management and project management skills. Relevant professional qualifications (ACA, ACCA, CIMA, CIPFA, MCIPS or equivalent) are advantageous but not essential. Willingness to travel and work flexibly across client locations. To hear more about the Cost and Productivity Manager role , get in touch with Sophie Higginson at Anson McCade. AMC/SHI/CPM TPBN1_UKTJ

Our client is one of the fastest growing Managed Service Providers / MSP in Europe. A high volume of successful merger and acquitions has created further demand for a highly capable, delivery focused, customer centric, Service Delivery Manager. The pace is fast here. Really fast and at this time they are only seeking to engage with SDMs from the MSP arena due to this and all the M&A. Based from Manchester and surrounding area, you will likely enjoy hybrid working with three days a week working from home - 2 days customer site visits and the Manchester main office itself. You do not need to be worlking for a Managed Service Provider in your present role so long as you have done it for a few years at your previous one, miss the buzz and eager to return to the MSP Arena. The Service Delivery Manager will be responsible for ensuring the successful delivery, performance and continual improvement of managed IT services to a portfolio of strategic customers. This role owns the customer service experience, ensuring services deliver measurable business value while meeting contractual commitments, service levels and operational excellence standards. The Service Delivery Manager acts as the operational owner of the customer relationship and experience, responsible for service performance, customer satisfaction, service improvement and supporting long-term customer retention and growth. Working closely with technical teams, account management and leadership, the Service Delivery Manager ensures services are delivered efficiently, escalations are managed effectively, and opportunities for improvement and optimisation are proactively identified. Key Responsibilities • Customer Success & Strategic Relationship Management o Act as the primary operational owner for assigned customer accounts o Build trusted relationships with customer stakeholders, including IT leadership and executives o Ensure services deliver real business value aligned with customer objectives o Lead structured Service Review Meetings (monthly / quarterly) with customers o Provide proactive service recommendations and improvement plans o Ensure customers understand service performance, risks and opportunities Service Delivery • Ensure operational service targets and contractual requirements are consistently met by managing and tracking issues through to resolution and escalating to senior technical teams where required • Support service delivery across a broad technology stack, including Microsoft Windows, Active Directory, O365, networking, and cloud infrastructure, ensuring timely and informed service. • Ensure all service delivery processes and procedures are adhered to and continually refined, operating to ISO standards • Promote best practices within the service delivery function, supporting service quality and operational efficiency • Follow ITIL service management practices including Incident, Problem, Change Management and Continual Service Improvement • Use ITSM tools to log, monitor and resolve customer-facing incidents, maintaining accurate documentation to support knowledge sharing and ongoing improvement Customer Relationship Management • Coordinate and lead regular service review meetings and ad-hoc customer sessions, acting as the primary contact for all service-related queries • Build and maintain strong, trust-based relationships by understanding customer challenges, business goals and technical needs • Act as the central link between customers and internal technical escalation teams or external vendors, ensuring timely resolution and continuity of service • Proactively identify and escalate risks, applying mitigation measures to reduce disruption while maintaining a customer-focused approach Data Analytics & Reporting • Monitor, manage and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients • Create and maintain detailed service reports for customers, ensuring transparency and accountability • Deliver proactive reporting on licensing to support strategic decision making • Ensure all client documentation is accurate and up to date within the existing SDM framework Strategic Collaboration and Business Growth • Support IT strategy discussions and contribute to developing Technology Roadmaps that align with industry trends and evolving customer needs • Offer technical service guidance to fellow Service Delivery Managers, promoting collaboration, knowledge sharing and consistent service delivery • Collaborate with Account Managers and Solutions teams to identify and develop opportunities that expand service offerings and strengthen client relationships

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Closing date: Customer Team Leader.Location: Main Street , Broadford, IV49 9AE Pay: £14.Contract: 39 hours per week + regular overtime, permanent contract, full time Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening s

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Team Leader BRAND NEW CARE HOME FRANCIS COURT OPENING WINTER 2026.Alternate weekends Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.The Role

Female Support Worker | Margate.The following information aims to provide potential candidates with a better understanding of the requirements for this role.Full-time (39 hours) and part-time (30 hours) contracts available.A full UK automatic driving licence is essential, and you must be willing to

Keep the Asset Servicing Manager fully informed of team performance, risk exposure, resourcing challenges and the team's readiness to respond to operational, regulatory or market driven change. Deputise for the Asset Servicing Manager as required.

Company Description Location: Chapel Park & The Villages Pay: £12.Mileage: Yes Shifts: Flexible - Full Time, Part Time, Evenings & Weekends Driver Required: Full UK Driving Licence & Vehicle Required We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across

They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager.

Work collaboratively with Managers, Therapists, Outdoor Specialists and Multi-Disciplinary Teams to help children achieve positive outcomes.

Support the Team Manager to oversee performance related to the contract including KPIs.

Seafield House, Darmond's Green, West Kirby, Wirral CH48 5DT.Job description: Abbeyfield Hoylake & West Kirby Society, Lear House in West Kirby have a vacancy for a Senior Care Assistant.We are looking for a Senior Care Assistant to work 2 or 3 x 12 hour shifts over 7 days each week.You will join ou

Team Leader Location : Bolton Salary.Concierge Team Leader A fulfilling and exciting opportunity available for a.The Team Leader will be based in our offices in.Adullam Homes Housing Association Ltd supports vulnerable individuals and households.We provide quality housing, deliver tailored support p

Your key responsibilities may include: Ensuring all deliveries are checked and stored promptly and correctly Supervising a team, creating a positive environment where the team feel welcomed and supported Being a responsible key holder Using the till, taking order and receiving payments Assisting wit

Force (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management.With its own in-house technology infrastructure this underpins the iForce offering to customers.At Culina Group we have a winning culture, we believe that our culture is one of th

We're currently recruiting a motivated Security Officer to help us ensure continual safety for Northern Ireland on a full time basis, contracted to 36 hours per week.As a Security Officer, you will use your skills to ensure the safety of our customers, staff and buildings whilst providing excellent

Engineering Team Leader Aylesbury £55,000 - £60,000 Bonus DAYS - Monday to Friday, 10:00am - 6:30pm Engineering Team Leader Lead People.An exciting opportunity has arisen for an ambitious Engineering Team Leader to join a growing manufacturing business investing heavily in its people, equipment an

Your Care are seeking experienced Children's Residential Support workers, to join our amazing team, in and around the Manchester area, this is agency work so of course its excellent rates of pay, free ongoing training, holiday pay, pension and weekly pay.You must have a minimum of 12 months experien

Are you the team leader we are looking for? Adullam has opportunities available to join our team in.About the role – Team Leader The main purpose of this role is to deliver outcomes outlined in the plans for the service, region, and business as a whole and contribute to the ability of the service