Management analyst jobs in United Kingdom - Page 8

IT Systems Analyst - Microsoft / Azure / Security - London. IT support, security, vendor management, and key projects, including. Act as the main on-site IT contact, providing support across.

Consent Management Platform Business Analyst, contract. CMP Analyst, Consent Management Platform Business Analyst to join Data Privacy & Compliance team on a contract basis.

Senior Exposure Management Analyst.

Morgan Hunt currently require an Compliance Support Analyst for Housing Trust based in North London on a Temporary basisPay Rate : £24. Good quality candidates - Willingness to learn, has a concept of compliance ,not specifically the housing sector - Regulated activity FCA - senior management certi

At Nelson Frank, we are currently on the market looking for contract ServiceNow Business Analysts for immediate start!\n We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. \n This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. \n\n Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. \n Translate business needs into clear functional specifications, process flows, and user stories. \n Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. \n Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. \n Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). \n Provide training support and documentation for end users. \n Facilitate effective communication between business and technical teams throughout the project lifecycle. \n Ensure compliance with project timelines and quality standards. \n Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. \n Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. \n Strong understanding of Field Service Management processes. \n Familiarity with Agile project methodologies. \n Ability to start immediately and commit to a 6-month onsite contract in London. \n ServiceNow certifications (e.g., Contract Type: 6-month fixed term, outside IR35\n Start Date: Immediate

Job Title: Data Governance Analyst Location: London, United Kingdom (Hybrid)\n MUST HAVE INSURANCE EXPERIENCE \n\n We are seeking a highly motivated Data Quality / Governance Analyst to ensure our data assets are accurate, secure, and actionable. You’ll play a pivotal role in maintaining data quality standards, implementing governance policies, and supporting strategic business decisions. If you enjoy bridging business and technology, have a keen eye for detail, and are passionate about improving data processes, this role is for you. \n\n Develop and implement a comprehensive data governance framework. \n Create, implement, and maintain data governance policies and procedures in line with regulatory requirements. \n Collaborate with data owners and stewards to define, monitor, and improve data quality metrics. \n Maintain a data catalog, taxonomy, and data lineage documentation. \n Advocate for data quality best practices and drive initiatives to enhance data-driven decision-making. \n Develop and deliver training to raise awareness of data governance principles across the organization. \n\n 3+ years’ experience in data governance, data management, or related fields. \n~ Proven track record in developing and implementing data governance policies in regulated environments. \n~ Familiarity with data management technologies and tools, including data catalogues, data lineage, and quality tools. \n~ Strong stakeholder management skills, capable of bridging the gap between technical teams and business units. \n\n\n Experience in the insurance or underwriting sector, particularly the Lloyd’s market. \n Degree in Information Systems, Computer Science, Business Administration, or related field. \n Experience working in Agile/Scrum environments. \n Knowledge of regulatory standards, such as Solvency II.

Customer Collections Analyst | COLLECTIONS | CREDIT RISK ANALYST | Mostly Remote | £500/day (Inside IR35) | 6 Months Contract | SQL | Power BI | \n\nOur client is seeking a talented Collections Credit Risk Analyst to play a fundamental role in establishing a new credit risk function within a consumer collections team.\n\nYou will work with large data sets to analyse customer behavioural data to identify emerging trends and patterns, focusing on customer potential to default on their payments.\n\nYour essential background will include experience working in collections, focusing on credit risk within a consumer function.\n\nKey Skills & Experience:\n\nPrevious experience working within Collections \nStrong knowledge of Credit Reference Agencies\n2 years' minimum of experience in Credit Risk \nAdvanced talent with Databricks, Python, SQL, Power BI \nExpert-level skills in Microsoft Excel\nProven ability to translate complex data sets into clear, actionable insights for senior leadership\nExcellent communication skills and senior stakeholder management \n\nLocation: Multiple offices based within UK \n Hybrid: Mostly remote with some adhoc office visits \n Contract: 6 moths initial contract \n Rate: £500/day Inside IR35 via umbrella\n\nSound interesting? Submit your application now!\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Senior Application Support Analyst – Commodities Trading (Endur)\n\n Location: London \n Contract: Full-time - Hybrid \n Salary: £100,000 + Bonus + Benefits \n\n We’re looking for a hands-on Senior Technologist with deep experience in the commodities trading industry, passionate about technology and skilled in supporting enterprise-wide trading systems. You’ll play a key role in ensuring the smooth operation of business-critical platforms, working closely with traders, risk teams, and developers to deliver both tactical fixes and strategic improvements that drive real business value. \n\n This is a high-impact role in a fast-paced trading environment, requiring strong technical knowledge, business awareness, and the ability to communicate effectively across teams and regions. \n\n\n Key Responsibilities \n\n Provide front-to-back support for commodity trading and live position applications during trading hours. \n Support CTRM and connected upstream/downstream systems for intraday and end-of-day processing. \n Ensure timely execution of batch jobs and take corrective action when needed (e.g. fixing curves, excluding deals/portfolios). \n Proactively monitor system availability and performance, identifying and resolving issues before they impact users. \n Manage communication with internal stakeholders, clients, and vendors regarding incidents, progress updates, and planned changes. \n Log, prioritise, and track support tickets, ensuring fast resolution and excellent service delivery. \n Collaborate with the Service Desk and escalate issues requiring 3rd-level support where appropriate. \n Support continuous improvement of client satisfaction, reliability, and operational efficiency. \n\n\n Technical Expertise \n\n Strong functional knowledge of OpenLink Endur, including front-, middle-, and back-office modules (trade capture, confirmations, invoicing, risk management, EOD batch processing, troubleshooting). \n~ Solid understanding of North American Gas & Power trading lifecycle. \n~ Experience supporting CTRM applications and related systems, with strong awareness of trade workflow and operations. \n~ Familiarity with Risk, PnL, and PnL attribution concepts. \n~ Programming experience in Java, .NET, or similar; knowledge of Endur OpenJVS is an advantage. \n~ Proficient in SQL and database troubleshooting. \n~ Comfortable supporting a global team across multiple regions. \n~ Eagerness to learn and support both third-party and in-house systems. \n\n\n Non-Technical Skills \n\n Fluent in English with excellent communication skills across business and technical stakeholders. \n Calm and effective under pressure, with strong analytical and problem-solving ability. \n Self-motivated, organised, and capable of managing multiple priorities in a dynamic trading environment. \n Quick learner with adaptability to new technologies and evolving business needs. \n Collaborative mindset – able to work with geographically distributed teams. \n Flexibility to participate in shift patterns or on-call rotations as required. \n\n\n Why Join?\n\n Work directly with traders and risk teams on mission-critical energy trading systems. \n Be part of a high-performing global technology function supporting complex, fast-moving markets. \n Gain exposure to Endur and advanced commodities trading technologies. \n Competitive compensation, performance bonus, and career growth opportunities in a leading energy trading organisation. \n\n\n If you’re a seasoned technologist with a passion for problem-solving and deep expertise in Endur and commodities trading, we’d love to hear from you.

IAM Business Change Management Analyst – SC Cleared \n Location: Hybrid (London or Birmingham, on-site twice per month)\n Contract: 3 Month rolling contract \n Day Rate: £500 (Inside IR35)\n End Client: National Highways \n\n Overview \n An opportunity has arisen for an experienced Business Change Analyst to join a major Identity and Access Management (IAM) transformation programme, supporting National Highways. The role focuses on leading business change activities to ensure people, processes, and systems are ready for the introduction of new IAM solutions. \n\n Responsibilities \n Support the Business Change Lead and Change Manager across IAM, IGA, and PAM workstreams \n Analyse business change requirements and produce artefacts such as engagement and change countdown plans \n Identify, assess, and manage stakeholder impacts across the organisation \n Support communication and engagement activity to ensure smooth transition and adoption of IAM solutions \n Track readiness activities, reporting progress and addressing any issues or resistance \n Collaborate with project and technical teams to translate technical change into clear business outcomes \n\n Skills and Experience \n Minimum of 5 years’ experience in business change or transformation analysis within large or complex organisations \n Strong understanding of Identity and Access Management (IAM) concepts, including IGA and PAM \n Proven experience developing business change and engagement plans for technology-led initiatives \n Excellent stakeholder management and communication skills \n Experience working in structured public sector or secure environments \n Active SC Clearance is essential \n\n Summary \n This role offers the chance to play a key part in a high-profile IAM programme within the public sector. It’s a great opportunity for a Business Change Analyst with security clearance who enjoys helping organisations and their people adapt to complex technology change.

EC Markets is building a state-of-the-art in-house data centre to power our trading, operational, and marketing intelligence. \n\n We are seeking a Senior Data Engineer to lead the technical build-out of this initiative — from designing ETL pipelines to creating a secure, scalable data warehouse that underpins business-critical reporting and analytics. This is a high-impact role at the intersection of technology and financial insight, ideal for a senior professional with deep data engineering capabilities and proven experience supporting financial or trading-driven organisations, willing to grow into a Head of Data. \n\n Design, develop, and deploy a robust data infrastructure leveraging cloud-based services (AWS). \n Build and maintain ETL pipelines feeding data from multiple internal systems (trading, CRM, RUM, finance) into a central Data Lakehouse. \n Implement best practices for data ingestion, validation, transformation, and storage using modern cloud tools (e.g., Databricks, S3 Data Lakes, Spark, Redshift, AWS Glue). \n Working closely with data analysts to enable operational/regulatory reporting and data insights/visualisation. \n \n Data Governance & Quality \n\n Define and enforce data standards, quality assurance processes, and documentation across systems. \n Ensure system scalability, performance, and data privacy/security align with compliance and business requirements. \n \n Partner closely with trading, finance, marketing, and management teams to map data requirements and deliver analytics-ready structures. \n Lead the technical implementation while coordinating with external vendors or internal IT teams as needed. \n \n Define the core data architecture and choice of toolset. \n Define data models. \n Establish a secure and automated data development cycle. \n Project Ownership \n\n Drive the full lifecycle of the data centre project, establishing foundations for downstream reporting and BI functions. \n Support future integration of a dedicated Data & Reporting Analyst role, planned for the following year. \n Own data privacy and security aspects from a technology standpoint. \n \n Degree in Computer Science, Data Engineering, or a related quantitative field. \n Experience in the financial services or fintech sector is highly desirable. \n\n \n Hands-on experience designing and implementing ETL pipelines and data lake/warehouses in cloud environments. \n Advanced knowledge of AWS or Azure data services (Databricks, Glue, Redshift, S3 Data Lakes, Spark, or equivalent). \n Strong programming and data manipulation skills (Python, SQL). \n Solid background in financial reporting, trading data, or analytics within financial markets. \n Proven ability to manage complex, end-to-end data projects and collaborate cross-functionally across business units. \n Experience in the financial services or fintech sector is highly desirable.

Senior Business Analyst London (Hybrid)\n\n FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Senior Business Analyst. \n\n~ This is a hybrid role with 3 days in the office & 2 days from home \n\n\n This purpose of this role is to support the Corporate Banking team of First Bank UK. The role requires strong credit, financial analysis and financial modelling skills. Supporting the RMs to drive origination of business by marketing new relationships, conducting research/initial assessments on prospects and preparing high quality presentations for internal discussions. \n Supporting the RMs to meet all on-boarding KYC and on-going KYB requirements in a timely manner and in line with the Bank’s policies and procedures. \n Working closely with the Business Risk Review team to ensure all compliance checks are done within the required timeframe with no adverse findings by the 2LoD. \n Preparation and timely delivery of credit applications with detailed financial analysis using correct data points for new and existing relationships. \n Working to a high degree of accuracy to avoid operational errors/losses and customer complaints \n Supporting the RMs with day-to-day management of client relationships and facilities, including but not limited to covenant monitoring, transactions monitoring, implementation of facility and compliance terms and conditions and other related tasks as directed by the RMs. \n\n Some relevant banking experience (Credit Risk, Financial Analysis or Middle Office)\n Previous experience as a Business Analyst \n Good level of business acumen and commercial awareness, including awareness of economic, cultural and regulatory issues within the banking environment \n Strong credit assessment skills, particularly with regards to more complex and structured facilities with an international dimension \n Good level of understanding of regulatory matters with respect to CDD/KYC \n Financial modelling skills are desirable \n In return we offer a fantastic benefits package including: \n\n~ Up to 10% employer pension contribution \n~ Life Assurance Cover \n~ Private Medical Insurance plan (upon successful completion of probation period)\n~ Gym subsidy (up to £50 per month)\n~ Cycle to work scheme \n~ Employee Assistance Program \n~ Interest Free season ticket loan for travel \n~ Birthday Leave \n The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: \n\n First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

About the Company EC Markets is building a state-of-the-art in-house data centre to power our trading, operational, and marketing intelligence. About the Role We are seeking a Senior Data Engineer to lead the technical build-out of this initiative — from designing ETL pipelines to creating a secure, scalable data warehouse that underpins business-critical reporting and analytics. This is a high-impact role at the intersection of technology and financial insight, ideal for a senior professional with deep data engineering capabilities and proven experience supporting financial or trading-driven organisations, willing to grow into a Head of Data. Responsibilities • Design, develop, and deploy a robust data infrastructure leveraging cloud-based services (AWS)., • Build and maintain ETL pipelines feeding data from multiple internal systems (trading, CRM, RUM, finance) into a central Data Lakehouse., • Implement best practices for data ingestion, validation, transformation, and storage using modern cloud tools (e.g., Databricks, S3 Data Lakes, Spark, Redshift, AWS Glue)., • Working closely with data analysts to enable operational/regulatory reporting and data insights/visualisation. Data Governance & Quality • Define and enforce data standards, quality assurance processes, and documentation across systems., • Ensure system scalability, performance, and data privacy/security align with compliance and business requirements. Cross-Functional Collaboration • Partner closely with trading, finance, marketing, and management teams to map data requirements and deliver analytics-ready structures., • Translate business objectives into technical roadmaps and actionable engineering tasks., • Lead the technical implementation while coordinating with external vendors or internal IT teams as needed. Key Objectives for the first six months • Define the core data architecture and choice of toolset., • Define data models., • Establish a secure and automated data development cycle., • Build foundational ETL pipelines. Project Ownership • Drive the full lifecycle of the data centre project, establishing foundations for downstream reporting and BI functions., • Support future integration of a dedicated Data & Reporting Analyst role, planned for the following year., • Own data privacy and security aspects from a technology standpoint. Qualifications • Degree in Computer Science, Data Engineering, or a related quantitative field., • 5–8 years of experience in data engineering or infrastructure development., • Experience in the financial services or fintech sector is highly desirable. Required Skills • Hands-on experience designing and implementing ETL pipelines and data lake/warehouses in cloud environments., • Advanced knowledge of AWS or Azure data services (Databricks, Glue, Redshift, S3 Data Lakes, Spark, or equivalent)., • Strong programming and data manipulation skills (Python, SQL)., • Solid background in financial reporting, trading data, or analytics within financial markets., • Proven ability to manage complex, end-to-end data projects and collaborate cross-functionally across business units., • Strong communication skills with the ability to bridge technical execution and business strategy. Preferred Skills • Experience in the financial services or fintech sector is highly desirable.

Focus on WD are seeking skilled Workday Senior Specialist to join a Workday customer in the heart of the city (London, UK)£65,000 - £70,000 Base Salary plus bonus & benefits. \n3 Days a week on-site in Central London required (4 days desirable)\n A Fantastic opportunity to utilise the full breadth of your Workday modular knowledge & learning other modules/areas of the system helping drive career deveopment and growth!!!!\n\n We are seeking an experienced Workday Senior Specialist to lead and optimise our clients HRIS function. This is a pivotal position for a hands-on expert who can enhance, maintain, and develop the Workday platform to meet evolving business and people objectives. \n You will act as the sole in-house Workday authority, partnering closely with HR, Payroll, IT, Finance, and Learning teams to ensure seamless integration, functionality, and efficiency across all Workday modules. \n Lead the HRIS function, integrating Workday seamlessly with HR and Payroll processes. \n Serve as the primary in-house Workday specialist, providing expert guidance and technical solutions across all modules. \n Design, maintain, and execute the Workday roadmap to align with long-term business objectives. \n Monitor and track system updates, configuration changes, and workloads using tools such as Smartsheet. \n Ensure configurations and processes evolve with business needs, maintaining optimal performance and usability. \n Redesign and maintain the job architecture, security model, and position management structure to drive process efficiency and data accuracy. \n Implement and refine business process and domain security policies. \n Mentor and support a Workday Apprentice Analyst, fostering professional development and knowledge growth. \n Coordinate and execute testing cycles for Workday’s biannual releases, identifying system improvement opportunities. \n Conduct data integrity audits and support compliance, ensuring consistent and accurate reporting. \n Strong experience as a Workday Specialist / Senior Analyst / HRIS Lead, ideally with full ownership of a Workday environment. \n Solid understanding of Workday configuration, security, business processes, and integrations. \n As a business we wholly and totally concentrate on recruitment for the Workday ecosystem, which means we know our area inside & out. Our knowledge of the Workday ecosystem is what separates us from the rest and drives us forward

Legal IT Application Support Analyst, M365, Visual Files, Practice Management, London, Mainly Remote\n\nApplication Support Analyst required to work for a law firm based in Central London. This role is mostly remote, with circa 2 days per week required in the office.\n\nWe need a good, all round Legal IT Application Support Analyst with experience in M365 (therefore Office 365 and Sharepoint 365 etc) and it is preferred you have experience with Aderant, the Practice Management System (supporting the basics). Alternatively, the likes of Elite 3E could be considered. Basic SQL skills are required too.\n\nWe also want someone who is prepared to upskill in the likes of more high level Aderant queries and requests, along with making a start with Python Development. It really is a great opportunity to develop your skills with the fantastic team around you that are prepared to invest the time into you. There will also be the chance to go on an AI Learning journey with them too. Read on for more details…\n\nKey Skills Required:\n\nMicrosoft 365: Maintain and support the firms SharePoint intranet; Continued development of the firms Client Portals solution built on SharePoint and Aderant Drive\n\nVisual Files: Oversee the configuration, maintenance, and development of Visual Files case management system; Maintain and support SQL Server databases underpinning core business applications.\n\nReporting: Write, maintain, and optimise SQL queries and reports.\n\nArtificial intelligence: Developing capabilities utilising the firms chosen Generative AI platform.\n\nThis is a fantastic opportunity to join a forward-thinking team. Salary dependent on experience. Apply now

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

IAM Business Change Management Analyst Location: London (Hybrid, 2 days per week)\n Contract: Inside IR35\n Day Rate: Negotiable, market dependent \n\n An opportunity to join a high-profile IAM transformation programme as a Business Change Management Analyst. The role supports the Business Change Lead and Manager in analysing change impacts, managing stakeholder engagement, and producing key artefacts to ensure smooth delivery across the organisation. \n\n Support the creation of business change and engagement plans. \n Develop countdown and communication plans aligned to project milestones. \n Conduct stakeholder analysis and provide insight to support organisational readiness. \n\n 5+ years’ experience in business change analysis within large-scale transformation environments. \n~ Strong stakeholder management and communication skills. \n\n\n A major enterprise undergoing a significant transformation programme to enhance identity, access, and security operations across the business. \n\n➡️ Apply today to learn more about this opportunity.

Job title – Senior Business Continuity Analyst - 24 month FTC Location – London \n\n About Federated Hermes; \n Federated Hermes, Inc. is a global leader in active, responsible investment management, with $845.7 billion in assets under management, as of August 1st, 2025. We deliver investment solutions that help investors target a broad range of outcomes and provide equity, fixed-income, alternative/private markets, multi-asset, and liquidity management strategies to more than 11,000 institutions and intermediaries worldwide. \n\n Our clients include corporations, government entities, insurance companies, foundations and endowments, banks, and broker/dealers. Headquartered in Pittsburgh, Federated Hermes has more than 2,000 employees in London, New York and offices worldwide. Responsible for partnering with assigned business units and GTO staff to perform analysis and recovery requirements elicitation for developing, maintaining, and testing response and recovery plans to ensure FHI can resume critical activities within business-identified time frames. \n\n This includes identifying, reducing, eliminating, or escalating potential risks and vulnerabilities that could result from disrupting essential processes at any FHI office due to natural disasters, technical failures, third-party vendor failures, market disruptions, or human error. Engage in new, complicated project work and mentor less experienced business continuity analysts. \n\n The position demonstrates expertise in business continuity subject matter. The incumbent is expected to be available during non-business hours to address event response issues that may arise. \n\n Business Continuity Plans - Support BC Liaisons, Activators, and Plan Approvers to develop, review, update, and approve their business impact analysis and continuity plans. \n~ Develop user documentation to facilitate efficient input and maintenance within our software \n~ Facilitate completion of Business Impact Analysis (BIA), ensuring that listed processes follow nomenclature guidelines, have an appropriately vetted impact analysis and maximum allowable downtime, identify required applications and vendors, and list an accurate dependency mapping \n~ Collaborate with BC Liaisons, Activators, and GTO to understand business requirements as identified in the BIA and translate them into appropriate recovery strategies and test scenarios \n~ 24/7 support when a business disruption occurs. \n~ Assist the Director of Business Continuity and client-facing staff in responding to RFI/RFP and client due diligence questionnaires \n~ Represent FHI and interact with industry peers at conferences and other business continuity-related organizations when appropriate: \n~ Local Contingency Planning Association \n~ Experience working in or analysis of office operations with tight time constraints \n• Working in or analysis of office operations with tight time constraints \n• Experience coordinating with public emergency responders, facilities managers, and recovery service providers \n• Project management experience \n• Bachelor’s degree with Business Continuity or Risk Management certification \n\n Minimum 4 - 10 years of experience, which includes exposure to risk management and disaster recovery principles, which consists of 3 years of business continuity experience \n• Experience interacting with business partners to drive business continuity planning \n• Experience in performing requirements analysis and solid knowledge of methods and techniques to elicit and analyse business requirements \n• Financial services industry experience, including asset management \n\n Proficiency in MS Office and related applications (PowerPoint, Excel, Word)\n• Basic project management skills \n\n Diversity, Inclusion and Flexible Working \n We believe in genuine opportunity, fairness, and respect for all applicants and aim to ensure that no current or prospective employee is subject to discrimination or treated less favourably on the basis of their disability, gender identity or expression, race, ethnicity, religion or belief, marriage or civil partnership, pregnancy and maternity, age, sex, or sexual orientation, or disability. \n We understand that applicants may have different needs and expectations related to their working arrangements and are committed to a discussion on flexible working. We welcome applications from all eligible candidates, and we particularly encourage applications from qualified candidates who identify as women and/or are from a Black, Asian and Minority Ethnic background, as these groups are underrepresented throughout the financial services sector. \n We are a Disability Confident Employer and participate in the “Offer of Interview” scheme, intended to actively encourage applications from people with a disability or long-term condition and offer an interview to those who meet the minimum criteria set out within this job description. You do not need to share details of your disability or long-term condition.

Job title – Senior Business Continuity Analyst - 24 month FTC Location – London \n\n About Federated Hermes; \n Federated Hermes, Inc. is a global leader in active, responsible investment management, with $845.7 billion in assets under management, as of August 1st, 2025. We deliver investment solutions that help investors target a broad range of outcomes and provide equity, fixed-income, alternative/private markets, multi-asset, and liquidity management strategies to more than 11,000 institutions and intermediaries worldwide. \n\n Our clients include corporations, government entities, insurance companies, foundations and endowments, banks, and broker/dealers. Headquartered in Pittsburgh, Federated Hermes has more than 2,000 employees in London, New York and offices worldwide. Responsible for partnering with assigned business units and GTO staff to perform analysis and recovery requirements elicitation for developing, maintaining, and testing response and recovery plans to ensure FHI can resume critical activities within business-identified time frames. \n\n This includes identifying, reducing, eliminating, or escalating potential risks and vulnerabilities that could result from disrupting essential processes at any FHI office due to natural disasters, technical failures, third-party vendor failures, market disruptions, or human error. Engage in new, complicated project work and mentor less experienced business continuity analysts. \n\n The position demonstrates expertise in business continuity subject matter. The incumbent is expected to be available during non-business hours to address event response issues that may arise. \n\n Business Continuity Plans - Support BC Liaisons, Activators, and Plan Approvers to develop, review, update, and approve their business impact analysis and continuity plans. \n~ Develop user documentation to facilitate efficient input and maintenance within our software \n~ Facilitate completion of Business Impact Analysis (BIA), ensuring that listed processes follow nomenclature guidelines, have an appropriately vetted impact analysis and maximum allowable downtime, identify required applications and vendors, and list an accurate dependency mapping \n~ Collaborate with BC Liaisons, Activators, and GTO to understand business requirements as identified in the BIA and translate them into appropriate recovery strategies and test scenarios \n~ 24/7 support when a business disruption occurs. \n~ Assist the Director of Business Continuity and client-facing staff in responding to RFI/RFP and client due diligence questionnaires \n~ Represent FHI and interact with industry peers at conferences and other business continuity-related organizations when appropriate: \n~ Local Contingency Planning Association \n~ Experience working in or analysis of office operations with tight time constraints \n• Working in or analysis of office operations with tight time constraints \n• Experience coordinating with public emergency responders, facilities managers, and recovery service providers \n• Project management experience \n• Bachelor’s degree with Business Continuity or Risk Management certification \n\n Minimum 4 - 10 years of experience, which includes exposure to risk management and disaster recovery principles, which consists of 3 years of business continuity experience \n• Experience interacting with business partners to drive business continuity planning \n• Experience in performing requirements analysis and solid knowledge of methods and techniques to elicit and analyse business requirements \n• Financial services industry experience, including asset management \n\n Proficiency in MS Office and related applications (PowerPoint, Excel, Word)\n• Basic project management skills \n\n Diversity, Inclusion and Flexible Working \n We believe in genuine opportunity, fairness, and respect for all applicants and aim to ensure that no current or prospective employee is subject to discrimination or treated less favourably on the basis of their disability, gender identity or expression, race, ethnicity, religion or belief, marriage or civil partnership, pregnancy and maternity, age, sex, or sexual orientation, or disability. \n We understand that applicants may have different needs and expectations related to their working arrangements and are committed to a discussion on flexible working. We welcome applications from all eligible candidates, and we particularly encourage applications from qualified candidates who identify as women and/or are from a Black, Asian and Minority Ethnic background, as these groups are underrepresented throughout the financial services sector. \n We are a Disability Confident Employer and participate in the “Offer of Interview” scheme, intended to actively encourage applications from people with a disability or long-term condition and offer an interview to those who meet the minimum criteria set out within this job description. You do not need to share details of your disability or long-term condition.

Senior Application Support Analyst – Commodities Trading (Endur)\n\n Location: London \n Contract: Full-time - Hybrid \n Salary: £100,000 + Bonus + Benefits \n\n We’re looking for a hands-on Senior Technologist with deep experience in the commodities trading industry, passionate about technology and skilled in supporting enterprise-wide trading systems. You’ll play a key role in ensuring the smooth operation of business-critical platforms, working closely with traders, risk teams, and developers to deliver both tactical fixes and strategic improvements that drive real business value. \n\n This is a high-impact role in a fast-paced trading environment, requiring strong technical knowledge, business awareness, and the ability to communicate effectively across teams and regions. \n\n\n Key Responsibilities \n\n Provide front-to-back support for commodity trading and live position applications during trading hours. \n Support CTRM and connected upstream/downstream systems for intraday and end-of-day processing. \n Ensure timely execution of batch jobs and take corrective action when needed (e.g. fixing curves, excluding deals/portfolios). \n Proactively monitor system availability and performance, identifying and resolving issues before they impact users. \n Manage communication with internal stakeholders, clients, and vendors regarding incidents, progress updates, and planned changes. \n Log, prioritise, and track support tickets, ensuring fast resolution and excellent service delivery. \n Collaborate with the Service Desk and escalate issues requiring 3rd-level support where appropriate. \n Support continuous improvement of client satisfaction, reliability, and operational efficiency. \n\n\n Technical Expertise \n\n Strong functional knowledge of OpenLink Endur, including front-, middle-, and back-office modules (trade capture, confirmations, invoicing, risk management, EOD batch processing, troubleshooting). \n~ Solid understanding of North American Gas & Power trading lifecycle. \n~ Experience supporting CTRM applications and related systems, with strong awareness of trade workflow and operations. \n~ Familiarity with Risk, PnL, and PnL attribution concepts. \n~ Programming experience in Java, .NET, or similar; knowledge of Endur OpenJVS is an advantage. \n~ Proficient in SQL and database troubleshooting. \n~ Comfortable supporting a global team across multiple regions. \n~ Eagerness to learn and support both third-party and in-house systems. \n\n\n Non-Technical Skills \n\n Fluent in English with excellent communication skills across business and technical stakeholders. \n Calm and effective under pressure, with strong analytical and problem-solving ability. \n Self-motivated, organised, and capable of managing multiple priorities in a dynamic trading environment. \n Quick learner with adaptability to new technologies and evolving business needs. \n Collaborative mindset – able to work with geographically distributed teams. \n Flexibility to participate in shift patterns or on-call rotations as required. \n\n\n Why Join?\n\n Work directly with traders and risk teams on mission-critical energy trading systems. \n Be part of a high-performing global technology function supporting complex, fast-moving markets. \n Gain exposure to Endur and advanced commodities trading technologies. \n Competitive compensation, performance bonus, and career growth opportunities in a leading energy trading organisation. \n\n\n If you’re a seasoned technologist with a passion for problem-solving and deep expertise in Endur and commodities trading, we’d love to hear from you.

Senior Application Support Analyst – Commodities Trading (Endur)\n\n Location: London \n Contract: Full-time - Hybrid \n Salary: £100,000 + Bonus + Benefits \n\n We’re looking for a hands-on Senior Technologist with deep experience in the commodities trading industry, passionate about technology and skilled in supporting enterprise-wide trading systems. You’ll play a key role in ensuring the smooth operation of business-critical platforms, working closely with traders, risk teams, and developers to deliver both tactical fixes and strategic improvements that drive real business value. \n\n This is a high-impact role in a fast-paced trading environment, requiring strong technical knowledge, business awareness, and the ability to communicate effectively across teams and regions. \n\n\n Key Responsibilities \n\n Provide front-to-back support for commodity trading and live position applications during trading hours. \n Support CTRM and connected upstream/downstream systems for intraday and end-of-day processing. \n Ensure timely execution of batch jobs and take corrective action when needed (e.g. fixing curves, excluding deals/portfolios). \n Proactively monitor system availability and performance, identifying and resolving issues before they impact users. \n Manage communication with internal stakeholders, clients, and vendors regarding incidents, progress updates, and planned changes. \n Log, prioritise, and track support tickets, ensuring fast resolution and excellent service delivery. \n Collaborate with the Service Desk and escalate issues requiring 3rd-level support where appropriate. \n Support continuous improvement of client satisfaction, reliability, and operational efficiency. \n\n\n Technical Expertise \n\n Strong functional knowledge of OpenLink Endur, including front-, middle-, and back-office modules (trade capture, confirmations, invoicing, risk management, EOD batch processing, troubleshooting). \n~ Solid understanding of North American Gas & Power trading lifecycle. \n~ Experience supporting CTRM applications and related systems, with strong awareness of trade workflow and operations. \n~ Familiarity with Risk, PnL, and PnL attribution concepts. \n~ Programming experience in Java, .NET, or similar; knowledge of Endur OpenJVS is an advantage. \n~ Proficient in SQL and database troubleshooting. \n~ Comfortable supporting a global team across multiple regions. \n~ Eagerness to learn and support both third-party and in-house systems. \n\n\n Non-Technical Skills \n\n Fluent in English with excellent communication skills across business and technical stakeholders. \n Calm and effective under pressure, with strong analytical and problem-solving ability. \n Self-motivated, organised, and capable of managing multiple priorities in a dynamic trading environment. \n Quick learner with adaptability to new technologies and evolving business needs. \n Collaborative mindset – able to work with geographically distributed teams. \n Flexibility to participate in shift patterns or on-call rotations as required. \n\n\n Why Join?\n\n Work directly with traders and risk teams on mission-critical energy trading systems. \n Be part of a high-performing global technology function supporting complex, fast-moving markets. \n Gain exposure to Endur and advanced commodities trading technologies. \n Competitive compensation, performance bonus, and career growth opportunities in a leading energy trading organisation. \n\n\n If you’re a seasoned technologist with a passion for problem-solving and deep expertise in Endur and commodities trading, we’d love to hear from you.

An excellent opportunity to join a growing Markets & AI Modelling team working on trade surveillance model validation projects. You’ll be responsible for validating in-house and third-party surveillance systems designed to detect market abuse, insider trading, and other conduct risks, ensuring compliance with key policy standards and regulatory frameworks. This role offers the chance to work within a forward-looking AI-focused team, applying advanced analytics and model validation techniques to high-impact surveillance systems. \n\n What you’ll be doing \n Validate and review trade surveillance models (machine learning, statistical, NLP). \n Configure and dynamically tune third-party systems for market data changes. \n Perform benchmarking, backtesting, and stress testing in Python. \n Assess model documentation, conceptual soundness, and explainability. \n Evaluate data quality, model governance, and regulatory compliance. \n Collaborate with AI Modelling, Compliance, and Risk teams to address findings. \n\n What we’re looking for \n Proven experience in trade surveillance model development or validation (must-have). \n Strong hands-on skills in Python and SQL/database querying. \n Familiarity with GCP Cloud (nice to have). \n Strong understanding of policy standards and regulatory requirements (FCA, MAR, PRA SS1/23). \n Excellent communication and analytical skills. \n No management responsibilities – this is a hands-on technical validation role.

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite)\n Term: Initial 3 months, outside IR35. \n\n If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. \n\n You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. \n\n What you’ll be responsible for \n Develop and maintain service performance reports across Incident, Change, Problem, and Request Fulfilment \n Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments \n Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics \n Analyse service delivery trends to identify recurring issues and improvement opportunities \n Support service reviews and senior stakeholder meetings with actionable insights \n Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow)\n Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR)\n Assist in control evidence and audit response materials related to ITSM process adherence \n Support process owners with ad-hoc reporting, metrics tracking, and trend analysis \n Contribute to post-incident reviews, change reviews, and CSI initiatives \n\n What you’ll bring \n Bachelor’s degree in IT, Business Analytics, Computer Science, or related field \n~ Working knowledge of ITIL (Foundation certification preferred)\n~ Proficiency in ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management \n~ Strong skills in Excel (pivot tables, lookups), Power BI, and data visualisation \n~ Attention to detail and ability to present complex data to technical and non-technical audiences \n\n\n Bonus points if you have \n Experience in financial services or regulated industries (banking, fintech, insurance)\n Familiarity with operational risk reporting or audit processes \n Understanding of cloud-based service operations and performance monitoring \n Exposure to SQL, scripting, or automation tools (Python, Power Automate)

Business Analyst - EU DORA Compliance (3 Days in Office / 2 WFH) \n 6-Month Contract | Inside IR35 \n McCabe and Barton are working with a leading investment client who are seeking a 6-month contract Business Analyst with regulatory compliance experience to support our EU DORA implementation. The role involves translating regulatory requirements into actionable business and technical specifications while ensuring comprehensive documentation. \n Analyse DORA regulatory requirements and translate them into detailed functional and technical specifications \n Conduct gap assessments between current ICT risk management practices and DORA obligations \n Elicit, document, and validate requirements from stakeholders across risk, IT, operations, and compliance functions \n Design and document business processes for ICT risk management, incident reporting, and resilience testing \n Collaborate with IT teams to define system changes, controls, and monitoring capabilities needed for compliance \n Support vendor risk assessments and document third-party ICT dependencies and critical service arrangements \n Facilitate requirements workshops and ensure alignment between business needs and technical solutions \n Develop templates, frameworks, and documentation standards for ongoing DORA compliance maintenance \n Validate that delivered solutions meet regulatory requirements and support user acceptance testing activities \n Must have experience of delivering DORA legislation in a regulated Financial Services environment \n If you think you have the relevant experience for this role then please apply with your updated CV!

IAM Business Change Management Analyst – SC Cleared \n Location: Hybrid (London or Birmingham, on-site twice per month)\n Contract: 3 Month rolling contract \n Day Rate: £500 (Inside IR35)\n End Client: National Highways \n\n Overview \n An opportunity has arisen for an experienced Business Change Analyst to join a major Identity and Access Management (IAM) transformation programme, supporting National Highways. The role focuses on leading business change activities to ensure people, processes, and systems are ready for the introduction of new IAM solutions. \n\n Responsibilities \n Support the Business Change Lead and Change Manager across IAM, IGA, and PAM workstreams \n Analyse business change requirements and produce artefacts such as engagement and change countdown plans \n Identify, assess, and manage stakeholder impacts across the organisation \n Support communication and engagement activity to ensure smooth transition and adoption of IAM solutions \n Track readiness activities, reporting progress and addressing any issues or resistance \n Collaborate with project and technical teams to translate technical change into clear business outcomes \n\n Skills and Experience \n Minimum of 5 years’ experience in business change or transformation analysis within large or complex organisations \n Strong understanding of Identity and Access Management (IAM) concepts, including IGA and PAM \n Proven experience developing business change and engagement plans for technology-led initiatives \n Excellent stakeholder management and communication skills \n Experience working in structured public sector or secure environments \n Active SC Clearance is essential \n\n Summary \n This role offers the chance to play a key part in a high-profile IAM programme within the public sector. It’s a great opportunity for a Business Change Analyst with security clearance who enjoys helping organisations and their people adapt to complex technology change.

Senior Business Analyst London (Hybrid)\n\n FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Senior Business Analyst. \n\n~ This is a hybrid role with 3 days in the office & 2 days from home \n\n\n This purpose of this role is to support the Corporate Banking team of First Bank UK. The role requires strong credit, financial analysis and financial modelling skills. Supporting the RMs to drive origination of business by marketing new relationships, conducting research/initial assessments on prospects and preparing high quality presentations for internal discussions. \n Supporting the RMs to meet all on-boarding KYC and on-going KYB requirements in a timely manner and in line with the Bank’s policies and procedures. \n Working closely with the Business Risk Review team to ensure all compliance checks are done within the required timeframe with no adverse findings by the 2LoD. \n Preparation and timely delivery of credit applications with detailed financial analysis using correct data points for new and existing relationships. \n Working to a high degree of accuracy to avoid operational errors/losses and customer complaints \n Supporting the RMs with day-to-day management of client relationships and facilities, including but not limited to covenant monitoring, transactions monitoring, implementation of facility and compliance terms and conditions and other related tasks as directed by the RMs. \n\n Some relevant banking experience (Credit Risk, Financial Analysis or Middle Office)\n Previous experience as a Business Analyst \n Good level of business acumen and commercial awareness, including awareness of economic, cultural and regulatory issues within the banking environment \n Strong credit assessment skills, particularly with regards to more complex and structured facilities with an international dimension \n Good level of understanding of regulatory matters with respect to CDD/KYC \n Financial modelling skills are desirable \n In return we offer a fantastic benefits package including: \n\n~ Up to 10% employer pension contribution \n~ Life Assurance Cover \n~ Private Medical Insurance plan (upon successful completion of probation period)\n~ Gym subsidy (up to £50 per month)\n~ Cycle to work scheme \n~ Employee Assistance Program \n~ Interest Free season ticket loan for travel \n~ Birthday Leave \n The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: \n\n First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

IAM Business Change Management Analyst – SC Cleared \n Location: Hybrid (London or Birmingham, on-site twice per month)\n Contract: 3 Month rolling contract \n Day Rate: £500 (Inside IR35)\n End Client: National Highways \n\n Overview \n An opportunity has arisen for an experienced Business Change Analyst to join a major Identity and Access Management (IAM) transformation programme, supporting National Highways. The role focuses on leading business change activities to ensure people, processes, and systems are ready for the introduction of new IAM solutions. \n\n Responsibilities \n Support the Business Change Lead and Change Manager across IAM, IGA, and PAM workstreams \n Analyse business change requirements and produce artefacts such as engagement and change countdown plans \n Identify, assess, and manage stakeholder impacts across the organisation \n Support communication and engagement activity to ensure smooth transition and adoption of IAM solutions \n Track readiness activities, reporting progress and addressing any issues or resistance \n Collaborate with project and technical teams to translate technical change into clear business outcomes \n\n Skills and Experience \n Minimum of 5 years’ experience in business change or transformation analysis within large or complex organisations \n Strong understanding of Identity and Access Management (IAM) concepts, including IGA and PAM \n Proven experience developing business change and engagement plans for technology-led initiatives \n Excellent stakeholder management and communication skills \n Experience working in structured public sector or secure environments \n Active SC Clearance is essential \n\n Summary \n This role offers the chance to play a key part in a high-profile IAM programme within the public sector. It’s a great opportunity for a Business Change Analyst with security clearance who enjoys helping organisations and their people adapt to complex technology change.

Focus on WD are seeking skilled Workday Senior Specialist to join a Workday customer in the heart of the city (London, UK)£65,000 - £70,000 Base Salary plus bonus & benefits. \n3 Days a week on-site in Central London required (4 days desirable)\n A Fantastic opportunity to utilise the full breadth of your Workday modular knowledge & learning other modules/areas of the system helping drive career deveopment and growth!!!!\n\n We are seeking an experienced Workday Senior Specialist to lead and optimise our clients HRIS function. This is a pivotal position for a hands-on expert who can enhance, maintain, and develop the Workday platform to meet evolving business and people objectives. \n You will act as the sole in-house Workday authority, partnering closely with HR, Payroll, IT, Finance, and Learning teams to ensure seamless integration, functionality, and efficiency across all Workday modules. \n Lead the HRIS function, integrating Workday seamlessly with HR and Payroll processes. \n Serve as the primary in-house Workday specialist, providing expert guidance and technical solutions across all modules. \n Design, maintain, and execute the Workday roadmap to align with long-term business objectives. \n Monitor and track system updates, configuration changes, and workloads using tools such as Smartsheet. \n Ensure configurations and processes evolve with business needs, maintaining optimal performance and usability. \n Redesign and maintain the job architecture, security model, and position management structure to drive process efficiency and data accuracy. \n Implement and refine business process and domain security policies. \n Mentor and support a Workday Apprentice Analyst, fostering professional development and knowledge growth. \n Coordinate and execute testing cycles for Workday’s biannual releases, identifying system improvement opportunities. \n Conduct data integrity audits and support compliance, ensuring consistent and accurate reporting. \n Strong experience as a Workday Specialist / Senior Analyst / HRIS Lead, ideally with full ownership of a Workday environment. \n Solid understanding of Workday configuration, security, business processes, and integrations. \n As a business we wholly and totally concentrate on recruitment for the Workday ecosystem, which means we know our area inside & out. Our knowledge of the Workday ecosystem is what separates us from the rest and drives us forward

At Nelson Frank, we are currently on the market looking for contract ServiceNow Business Analysts for immediate start!\n We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. \n This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. \n\n Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. \n Translate business needs into clear functional specifications, process flows, and user stories. \n Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. \n Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. \n Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). \n Provide training support and documentation for end users. \n Facilitate effective communication between business and technical teams throughout the project lifecycle. \n Ensure compliance with project timelines and quality standards. \n Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. \n Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. \n Strong understanding of Field Service Management processes. \n Familiarity with Agile project methodologies. \n Ability to start immediately and commit to a 6-month onsite contract in London. \n ServiceNow certifications (e.g., Contract Type: 6-month fixed term, outside IR35\n Start Date: Immediate

Luxoft is seeking a Business Analyst with strong quantitative and risk technology expertise to support a high-profile Potential Future Exposure (PFE) implementation project for a leading financial institution. This initiative is critical to meeting PRA/ECB regulatory requirements and aligning methodology across Bank and Securities entities. \n#Luxoft, a DXC Technology Company, is a global digital strategy and software engineering firm delivering transformative solutions across financial services. With a presence in 44 cities across 21 countries , we combine engineering excellence with deep industry knowledge to help clients navigate complex challenges. \n\n#As a Risk Technology Business Analyst , you’ll be part of a dynamic team driving the delivery of PFE capabilities. You’ll work closely with risk quants, technology teams, and business stakeholders to design, implement, and test infrastructure updates and methodologies for credit risk monitoring and reporting. \n\n#Lead technical analysis and design of infrastructure updates for PFE implementation \n Map trade and market data from source systems to FraimWRX format \n Collaborate with risk quants to align product mappings with PFE methodologies \n Define solutions for end-of-day/intraday credit risk monitoring \n Coordinate with project managers and vendors to validate delivery schedules and updates \n Develop and execute testing strategies for new product development \n Act as a Risk Technology SME within the One Platform Initiative \n Build strong relationships across risk analytics, market/credit risk management, and front office teams \n\n✅ Experience in credit risk and investment banking domains \n Quantitative mindset with experience in advanced credit risk models \n Hands-on experience with FraimWRX , S&P Global , or similar pricing/risk engines \n Solid understanding of LCR, NSFR, LE , and liquidity stress testing \n Proven ability to gather and document business requirements and functional specs \n Experience in UAT planning and execution \n Technical familiarity with SQL or .NET \n Exposure to regulatory-driven transformation projects \n\n#Be part of a mission-critical regulatory initiative \n Collaborate with global teams and top-tier financial institutions \n Access to professional development , training, and career growth \n Apply Now to help shape the future of risk technology in financial services.

Focus on WD are seeking skilled Workday Senior Specialist to join a Workday customer in the heart of the city (London, UK)£65,000 - £70,000 Base Salary plus bonus & benefits. \n3 Days a week on-site in Central London required (4 days desirable)\n A Fantastic opportunity to utilise the full breadth of your Workday modular knowledge & learning other modules/areas of the system helping drive career deveopment and growth!!!!\n\n We are seeking an experienced Workday Senior Specialist to lead and optimise our clients HRIS function. This is a pivotal position for a hands-on expert who can enhance, maintain, and develop the Workday platform to meet evolving business and people objectives. \n You will act as the sole in-house Workday authority, partnering closely with HR, Payroll, IT, Finance, and Learning teams to ensure seamless integration, functionality, and efficiency across all Workday modules. \n Lead the HRIS function, integrating Workday seamlessly with HR and Payroll processes. \n Serve as the primary in-house Workday specialist, providing expert guidance and technical solutions across all modules. \n Design, maintain, and execute the Workday roadmap to align with long-term business objectives. \n Monitor and track system updates, configuration changes, and workloads using tools such as Smartsheet. \n Ensure configurations and processes evolve with business needs, maintaining optimal performance and usability. \n Redesign and maintain the job architecture, security model, and position management structure to drive process efficiency and data accuracy. \n Implement and refine business process and domain security policies. \n Mentor and support a Workday Apprentice Analyst, fostering professional development and knowledge growth. \n Coordinate and execute testing cycles for Workday’s biannual releases, identifying system improvement opportunities. \n Conduct data integrity audits and support compliance, ensuring consistent and accurate reporting. \n Strong experience as a Workday Specialist / Senior Analyst / HRIS Lead, ideally with full ownership of a Workday environment. \n Solid understanding of Workday configuration, security, business processes, and integrations. \n As a business we wholly and totally concentrate on recruitment for the Workday ecosystem, which means we know our area inside & out. Our knowledge of the Workday ecosystem is what separates us from the rest and drives us forward

Business Analyst - EU DORA Compliance (3 Days in Office / 2 WFH) \n 6-Month Contract | Inside IR35 \n McCabe and Barton are working with a leading investment client who are seeking a 6-month contract Business Analyst with regulatory compliance experience to support our EU DORA implementation. The role involves translating regulatory requirements into actionable business and technical specifications while ensuring comprehensive documentation. \n Analyse DORA regulatory requirements and translate them into detailed functional and technical specifications \n Conduct gap assessments between current ICT risk management practices and DORA obligations \n Elicit, document, and validate requirements from stakeholders across risk, IT, operations, and compliance functions \n Design and document business processes for ICT risk management, incident reporting, and resilience testing \n Collaborate with IT teams to define system changes, controls, and monitoring capabilities needed for compliance \n Support vendor risk assessments and document third-party ICT dependencies and critical service arrangements \n Facilitate requirements workshops and ensure alignment between business needs and technical solutions \n Develop templates, frameworks, and documentation standards for ongoing DORA compliance maintenance \n Validate that delivered solutions meet regulatory requirements and support user acceptance testing activities \n Must have experience of delivering DORA legislation in a regulated Financial Services environment \n If you think you have the relevant experience for this role then please apply with your updated CV!

Job Title: Data Governance Analyst Location: London, United Kingdom (Hybrid)\n MUST HAVE INSURANCE EXPERIENCE \n\n We are seeking a highly motivated Data Quality / Governance Analyst to ensure our data assets are accurate, secure, and actionable. You’ll play a pivotal role in maintaining data quality standards, implementing governance policies, and supporting strategic business decisions. If you enjoy bridging business and technology, have a keen eye for detail, and are passionate about improving data processes, this role is for you. \n\n Develop and implement a comprehensive data governance framework. \n Create, implement, and maintain data governance policies and procedures in line with regulatory requirements. \n Collaborate with data owners and stewards to define, monitor, and improve data quality metrics. \n Maintain a data catalog, taxonomy, and data lineage documentation. \n Advocate for data quality best practices and drive initiatives to enhance data-driven decision-making. \n Develop and deliver training to raise awareness of data governance principles across the organization. \n\n 3+ years’ experience in data governance, data management, or related fields. \n~ Proven track record in developing and implementing data governance policies in regulated environments. \n~ Familiarity with data management technologies and tools, including data catalogues, data lineage, and quality tools. \n~ Strong stakeholder management skills, capable of bridging the gap between technical teams and business units. \n\n\n Experience in the insurance or underwriting sector, particularly the Lloyd’s market. \n Degree in Information Systems, Computer Science, Business Administration, or related field. \n Experience working in Agile/Scrum environments. \n Knowledge of regulatory standards, such as Solvency II.

Business Analyst - EU DORA Compliance (3 Days in Office / 2 WFH) \n 6-Month Contract | Inside IR35 \n McCabe and Barton are working with a leading investment client who are seeking a 6-month contract Business Analyst with regulatory compliance experience to support our EU DORA implementation. The role involves translating regulatory requirements into actionable business and technical specifications while ensuring comprehensive documentation. \n Analyse DORA regulatory requirements and translate them into detailed functional and technical specifications \n Conduct gap assessments between current ICT risk management practices and DORA obligations \n Elicit, document, and validate requirements from stakeholders across risk, IT, operations, and compliance functions \n Design and document business processes for ICT risk management, incident reporting, and resilience testing \n Collaborate with IT teams to define system changes, controls, and monitoring capabilities needed for compliance \n Support vendor risk assessments and document third-party ICT dependencies and critical service arrangements \n Facilitate requirements workshops and ensure alignment between business needs and technical solutions \n Develop templates, frameworks, and documentation standards for ongoing DORA compliance maintenance \n Validate that delivered solutions meet regulatory requirements and support user acceptance testing activities \n Must have experience of delivering DORA legislation in a regulated Financial Services environment \n If you think you have the relevant experience for this role then please apply with your updated CV!

At Nelson Frank, we are currently on the market looking for contract ServiceNow Business Analysts for immediate start!\n We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. \n This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. \n\n Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. \n Translate business needs into clear functional specifications, process flows, and user stories. \n Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. \n Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. \n Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). \n Provide training support and documentation for end users. \n Facilitate effective communication between business and technical teams throughout the project lifecycle. \n Ensure compliance with project timelines and quality standards. \n Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. \n Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. \n Strong understanding of Field Service Management processes. \n Familiarity with Agile project methodologies. \n Ability to start immediately and commit to a 6-month onsite contract in London. \n ServiceNow certifications (e.g., Contract Type: 6-month fixed term, outside IR35\n Start Date: Immediate

Application Support | PowerShell, SQL - Front Office, Energy Trading | £85,000 + Bonus + Benefits | 3 days onsite | LDN \n Application Support Analyst is needed for a Cross Asset Trading House delivering both technical and procedural assistance to internal teams and external stakeholders in the front office. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. \n\n PowerShell, SQL Server, Python Scripting \n\n-This role will be working within the Front Office Teams and would require experience within Trading Platforms and understanding the full Trade Lifecycle. Day to day, this role will involve PowerShell scripting which is a key part of the role, and work in SQL including querying, tables, and schemas. \n\n The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support (using PowerShell, SQL, Python Scripting) to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. \n\n As an Application Support Analyst, you will get exposure to all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems \n\n#This Application Support Engineer role is permanent position. \n\n#Hybrid working. 3 days a week in the office. Bonus + Benefits \n\n#PowerShell, SQL, Trade Lifecycle, and Financial Services \n\n\n 5 years + Application Support experience ideally garnered within an energy, commodity or similar trading environment. \n~ Experience on a support desk responsible for front office production applications. \n~ Technology skills in PowerShell, SQL, Python Scripting \n~ Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. \n~ Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. \n~ Must evidence skills in SQL Server (2016 upwards) and/or Oracle (11G on)\n Knowledge of a scripting language (e.g. Application Support Analyst | PowerShell, SQL - Front Office, Energy Trading | £85,000 + Bonus + Benefits | Permanent | 2-3 days onsite | London

IAM Business Change Management Analyst Location: London (Hybrid, 2 days per week)\n Contract: Inside IR35\n Day Rate: Negotiable, market dependent \n\n An opportunity to join a high-profile IAM transformation programme as a Business Change Management Analyst. The role supports the Business Change Lead and Manager in analysing change impacts, managing stakeholder engagement, and producing key artefacts to ensure smooth delivery across the organisation. \n\n Support the creation of business change and engagement plans. \n Develop countdown and communication plans aligned to project milestones. \n Conduct stakeholder analysis and provide insight to support organisational readiness. \n\n 5+ years’ experience in business change analysis within large-scale transformation environments. \n~ Strong stakeholder management and communication skills. \n\n\n A major enterprise undergoing a significant transformation programme to enhance identity, access, and security operations across the business. \n\n➡️ Apply today to learn more about this opportunity.

IAM Business Change Management Analyst Location: London (Hybrid, 2 days per week)\n Contract: Inside IR35\n Day Rate: Negotiable, market dependent \n\n An opportunity to join a high-profile IAM transformation programme as a Business Change Management Analyst. The role supports the Business Change Lead and Manager in analysing change impacts, managing stakeholder engagement, and producing key artefacts to ensure smooth delivery across the organisation. \n\n Support the creation of business change and engagement plans. \n Develop countdown and communication plans aligned to project milestones. \n Conduct stakeholder analysis and provide insight to support organisational readiness. \n\n 5+ years’ experience in business change analysis within large-scale transformation environments. \n~ Strong stakeholder management and communication skills. \n\n\n A major enterprise undergoing a significant transformation programme to enhance identity, access, and security operations across the business. \n\n➡️ Apply today to learn more about this opportunity.

IAM Business Change Management Analyst Location: London (Hybrid, 2 days per week)\n Contract: Inside IR35\n Day Rate: Negotiable, market dependent \n\n An opportunity to join a high-profile IAM transformation programme as a Business Change Management Analyst. The role supports the Business Change Lead and Manager in analysing change impacts, managing stakeholder engagement, and producing key artefacts to ensure smooth delivery across the organisation. \n\n Support the creation of business change and engagement plans. \n Develop countdown and communication plans aligned to project milestones. \n Conduct stakeholder analysis and provide insight to support organisational readiness. \n\n 5+ years’ experience in business change analysis within large-scale transformation environments. \n~ Strong stakeholder management and communication skills. \n\n\n A major enterprise undergoing a significant transformation programme to enhance identity, access, and security operations across the business. \n\n➡️ Apply today to learn more about this opportunity.

Job title – Senior Business Continuity Analyst - 24 month FTC Location – London \n\n About Federated Hermes; \n Federated Hermes, Inc. is a global leader in active, responsible investment management, with $845.7 billion in assets under management, as of August 1st, 2025. We deliver investment solutions that help investors target a broad range of outcomes and provide equity, fixed-income, alternative/private markets, multi-asset, and liquidity management strategies to more than 11,000 institutions and intermediaries worldwide. \n\n Our clients include corporations, government entities, insurance companies, foundations and endowments, banks, and broker/dealers. Headquartered in Pittsburgh, Federated Hermes has more than 2,000 employees in London, New York and offices worldwide. Responsible for partnering with assigned business units and GTO staff to perform analysis and recovery requirements elicitation for developing, maintaining, and testing response and recovery plans to ensure FHI can resume critical activities within business-identified time frames. \n\n This includes identifying, reducing, eliminating, or escalating potential risks and vulnerabilities that could result from disrupting essential processes at any FHI office due to natural disasters, technical failures, third-party vendor failures, market disruptions, or human error. Engage in new, complicated project work and mentor less experienced business continuity analysts. \n\n The position demonstrates expertise in business continuity subject matter. The incumbent is expected to be available during non-business hours to address event response issues that may arise. \n\n Business Continuity Plans - Support BC Liaisons, Activators, and Plan Approvers to develop, review, update, and approve their business impact analysis and continuity plans. \n~ Develop user documentation to facilitate efficient input and maintenance within our software \n~ Facilitate completion of Business Impact Analysis (BIA), ensuring that listed processes follow nomenclature guidelines, have an appropriately vetted impact analysis and maximum allowable downtime, identify required applications and vendors, and list an accurate dependency mapping \n~ Collaborate with BC Liaisons, Activators, and GTO to understand business requirements as identified in the BIA and translate them into appropriate recovery strategies and test scenarios \n~ 24/7 support when a business disruption occurs. \n~ Assist the Director of Business Continuity and client-facing staff in responding to RFI/RFP and client due diligence questionnaires \n~ Represent FHI and interact with industry peers at conferences and other business continuity-related organizations when appropriate: \n~ Local Contingency Planning Association \n~ Experience working in or analysis of office operations with tight time constraints \n• Working in or analysis of office operations with tight time constraints \n• Experience coordinating with public emergency responders, facilities managers, and recovery service providers \n• Project management experience \n• Bachelor’s degree with Business Continuity or Risk Management certification \n\n Minimum 4 - 10 years of experience, which includes exposure to risk management and disaster recovery principles, which consists of 3 years of business continuity experience \n• Experience interacting with business partners to drive business continuity planning \n• Experience in performing requirements analysis and solid knowledge of methods and techniques to elicit and analyse business requirements \n• Financial services industry experience, including asset management \n\n Proficiency in MS Office and related applications (PowerPoint, Excel, Word)\n• Basic project management skills \n\n Diversity, Inclusion and Flexible Working \n We believe in genuine opportunity, fairness, and respect for all applicants and aim to ensure that no current or prospective employee is subject to discrimination or treated less favourably on the basis of their disability, gender identity or expression, race, ethnicity, religion or belief, marriage or civil partnership, pregnancy and maternity, age, sex, or sexual orientation, or disability. \n We understand that applicants may have different needs and expectations related to their working arrangements and are committed to a discussion on flexible working. We welcome applications from all eligible candidates, and we particularly encourage applications from qualified candidates who identify as women and/or are from a Black, Asian and Minority Ethnic background, as these groups are underrepresented throughout the financial services sector. \n We are a Disability Confident Employer and participate in the “Offer of Interview” scheme, intended to actively encourage applications from people with a disability or long-term condition and offer an interview to those who meet the minimum criteria set out within this job description. You do not need to share details of your disability or long-term condition.

Senior Application Support Analyst – Commodities Trading (Endur)\n\n Location: London \n Contract: Full-time - Hybrid \n Salary: £100,000 + Bonus + Benefits \n\n We’re looking for a hands-on Senior Technologist with deep experience in the commodities trading industry, passionate about technology and skilled in supporting enterprise-wide trading systems. You’ll play a key role in ensuring the smooth operation of business-critical platforms, working closely with traders, risk teams, and developers to deliver both tactical fixes and strategic improvements that drive real business value. \n\n This is a high-impact role in a fast-paced trading environment, requiring strong technical knowledge, business awareness, and the ability to communicate effectively across teams and regions. \n\n\n Key Responsibilities \n\n Provide front-to-back support for commodity trading and live position applications during trading hours. \n Support CTRM and connected upstream/downstream systems for intraday and end-of-day processing. \n Ensure timely execution of batch jobs and take corrective action when needed (e.g. fixing curves, excluding deals/portfolios). \n Proactively monitor system availability and performance, identifying and resolving issues before they impact users. \n Manage communication with internal stakeholders, clients, and vendors regarding incidents, progress updates, and planned changes. \n Log, prioritise, and track support tickets, ensuring fast resolution and excellent service delivery. \n Collaborate with the Service Desk and escalate issues requiring 3rd-level support where appropriate. \n Support continuous improvement of client satisfaction, reliability, and operational efficiency. \n\n\n Technical Expertise \n\n Strong functional knowledge of OpenLink Endur, including front-, middle-, and back-office modules (trade capture, confirmations, invoicing, risk management, EOD batch processing, troubleshooting). \n~ Solid understanding of North American Gas & Power trading lifecycle. \n~ Experience supporting CTRM applications and related systems, with strong awareness of trade workflow and operations. \n~ Familiarity with Risk, PnL, and PnL attribution concepts. \n~ Programming experience in Java, .NET, or similar; knowledge of Endur OpenJVS is an advantage. \n~ Proficient in SQL and database troubleshooting. \n~ Comfortable supporting a global team across multiple regions. \n~ Eagerness to learn and support both third-party and in-house systems. \n\n\n Non-Technical Skills \n\n Fluent in English with excellent communication skills across business and technical stakeholders. \n Calm and effective under pressure, with strong analytical and problem-solving ability. \n Self-motivated, organised, and capable of managing multiple priorities in a dynamic trading environment. \n Quick learner with adaptability to new technologies and evolving business needs. \n Collaborative mindset – able to work with geographically distributed teams. \n Flexibility to participate in shift patterns or on-call rotations as required. \n\n\n Why Join?\n\n Work directly with traders and risk teams on mission-critical energy trading systems. \n Be part of a high-performing global technology function supporting complex, fast-moving markets. \n Gain exposure to Endur and advanced commodities trading technologies. \n Competitive compensation, performance bonus, and career growth opportunities in a leading energy trading organisation. \n\n\n If you’re a seasoned technologist with a passion for problem-solving and deep expertise in Endur and commodities trading, we’d love to hear from you.

An excellent opportunity to join a growing Markets & AI Modelling team working on trade surveillance model validation projects. You’ll be responsible for validating in-house and third-party surveillance systems designed to detect market abuse, insider trading, and other conduct risks, ensuring compliance with key policy standards and regulatory frameworks. This role offers the chance to work within a forward-looking AI-focused team, applying advanced analytics and model validation techniques to high-impact surveillance systems. \n\n What you’ll be doing \n Validate and review trade surveillance models (machine learning, statistical, NLP). \n Configure and dynamically tune third-party systems for market data changes. \n Perform benchmarking, backtesting, and stress testing in Python. \n Assess model documentation, conceptual soundness, and explainability. \n Evaluate data quality, model governance, and regulatory compliance. \n Collaborate with AI Modelling, Compliance, and Risk teams to address findings. \n\n What we’re looking for \n Proven experience in trade surveillance model development or validation (must-have). \n Strong hands-on skills in Python and SQL/database querying. \n Familiarity with GCP Cloud (nice to have). \n Strong understanding of policy standards and regulatory requirements (FCA, MAR, PRA SS1/23). \n Excellent communication and analytical skills. \n No management responsibilities – this is a hands-on technical validation role.

An excellent opportunity to join a growing Markets & AI Modelling team working on trade surveillance model validation projects. You’ll be responsible for validating in-house and third-party surveillance systems designed to detect market abuse, insider trading, and other conduct risks, ensuring compliance with key policy standards and regulatory frameworks. This role offers the chance to work within a forward-looking AI-focused team, applying advanced analytics and model validation techniques to high-impact surveillance systems. \n\n What you’ll be doing \n Validate and review trade surveillance models (machine learning, statistical, NLP). \n Configure and dynamically tune third-party systems for market data changes. \n Perform benchmarking, backtesting, and stress testing in Python. \n Assess model documentation, conceptual soundness, and explainability. \n Evaluate data quality, model governance, and regulatory compliance. \n Collaborate with AI Modelling, Compliance, and Risk teams to address findings. \n\n What we’re looking for \n Proven experience in trade surveillance model development or validation (must-have). \n Strong hands-on skills in Python and SQL/database querying. \n Familiarity with GCP Cloud (nice to have). \n Strong understanding of policy standards and regulatory requirements (FCA, MAR, PRA SS1/23). \n Excellent communication and analytical skills. \n No management responsibilities – this is a hands-on technical validation role.

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite)\n Term: Initial 3 months, outside IR35. \n\n If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. \n\n You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. \n\n What you’ll be responsible for \n Develop and maintain service performance reports across Incident, Change, Problem, and Request Fulfilment \n Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments \n Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics \n Analyse service delivery trends to identify recurring issues and improvement opportunities \n Support service reviews and senior stakeholder meetings with actionable insights \n Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow)\n Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR)\n Assist in control evidence and audit response materials related to ITSM process adherence \n Support process owners with ad-hoc reporting, metrics tracking, and trend analysis \n Contribute to post-incident reviews, change reviews, and CSI initiatives \n\n What you’ll bring \n Bachelor’s degree in IT, Business Analytics, Computer Science, or related field \n~ Working knowledge of ITIL (Foundation certification preferred)\n~ Proficiency in ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management \n~ Strong skills in Excel (pivot tables, lookups), Power BI, and data visualisation \n~ Attention to detail and ability to present complex data to technical and non-technical audiences \n\n\n Bonus points if you have \n Experience in financial services or regulated industries (banking, fintech, insurance)\n Familiarity with operational risk reporting or audit processes \n Understanding of cloud-based service operations and performance monitoring \n Exposure to SQL, scripting, or automation tools (Python, Power Automate)

At Nelson Frank, we are currently on the market looking for contract ServiceNow Business Analysts for immediate start!\n We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. \n This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. \n\n Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. \n Translate business needs into clear functional specifications, process flows, and user stories. \n Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. \n Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. \n Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). \n Provide training support and documentation for end users. \n Facilitate effective communication between business and technical teams throughout the project lifecycle. \n Ensure compliance with project timelines and quality standards. \n Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. \n Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. \n Strong understanding of Field Service Management processes. \n Familiarity with Agile project methodologies. \n Ability to start immediately and commit to a 6-month onsite contract in London. \n ServiceNow certifications (e.g., Contract Type: 6-month fixed term, outside IR35\n Start Date: Immediate

Senior Application Support Analyst – Commodities Trading (Endur)\n\n Location: London \n Contract: Full-time - Hybrid \n Salary: £100,000 + Bonus + Benefits \n\n We’re looking for a hands-on Senior Technologist with deep experience in the commodities trading industry, passionate about technology and skilled in supporting enterprise-wide trading systems. You’ll play a key role in ensuring the smooth operation of business-critical platforms, working closely with traders, risk teams, and developers to deliver both tactical fixes and strategic improvements that drive real business value. \n\n This is a high-impact role in a fast-paced trading environment, requiring strong technical knowledge, business awareness, and the ability to communicate effectively across teams and regions. \n\n\n Key Responsibilities \n\n Provide front-to-back support for commodity trading and live position applications during trading hours. \n Support CTRM and connected upstream/downstream systems for intraday and end-of-day processing. \n Ensure timely execution of batch jobs and take corrective action when needed (e.g. fixing curves, excluding deals/portfolios). \n Proactively monitor system availability and performance, identifying and resolving issues before they impact users. \n Manage communication with internal stakeholders, clients, and vendors regarding incidents, progress updates, and planned changes. \n Log, prioritise, and track support tickets, ensuring fast resolution and excellent service delivery. \n Collaborate with the Service Desk and escalate issues requiring 3rd-level support where appropriate. \n Support continuous improvement of client satisfaction, reliability, and operational efficiency. \n\n\n Technical Expertise \n\n Strong functional knowledge of OpenLink Endur, including front-, middle-, and back-office modules (trade capture, confirmations, invoicing, risk management, EOD batch processing, troubleshooting). \n~ Solid understanding of North American Gas & Power trading lifecycle. \n~ Experience supporting CTRM applications and related systems, with strong awareness of trade workflow and operations. \n~ Familiarity with Risk, PnL, and PnL attribution concepts. \n~ Programming experience in Java, .NET, or similar; knowledge of Endur OpenJVS is an advantage. \n~ Proficient in SQL and database troubleshooting. \n~ Comfortable supporting a global team across multiple regions. \n~ Eagerness to learn and support both third-party and in-house systems. \n\n\n Non-Technical Skills \n\n Fluent in English with excellent communication skills across business and technical stakeholders. \n Calm and effective under pressure, with strong analytical and problem-solving ability. \n Self-motivated, organised, and capable of managing multiple priorities in a dynamic trading environment. \n Quick learner with adaptability to new technologies and evolving business needs. \n Collaborative mindset – able to work with geographically distributed teams. \n Flexibility to participate in shift patterns or on-call rotations as required. \n\n\n Why Join?\n\n Work directly with traders and risk teams on mission-critical energy trading systems. \n Be part of a high-performing global technology function supporting complex, fast-moving markets. \n Gain exposure to Endur and advanced commodities trading technologies. \n Competitive compensation, performance bonus, and career growth opportunities in a leading energy trading organisation. \n\n\n If you’re a seasoned technologist with a passion for problem-solving and deep expertise in Endur and commodities trading, we’d love to hear from you.