Director of Global Hospitality
hace 18 días
London
About Quint Quint is the industry-leading provider of official ticket and hospitality packages to many of the worlds most prominent sports and entertainment events. Based in Charlotte North Carolina with offices in six countries Quints global footprint and proprietary technology platform continue to be the foundation of their exponential growth. Quints innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15 official property partnerships servicing over 90 events including Formula 1 NBA Kentucky Derby MotoGP Breeders Cup Belmont Stakes and the NHL. About the Role As the Director of Global Hospitality your contribution to the organization will be to ensure that the Event Operations team deliver industry-leading hospitality experiences at established financial margins across all partnerships. You will define and implement the global standards design philosophy vendor strategy and innovation pipeline for hospitalitypartnering with Directors of Event Operations and their teams to execute these experiences while optimizing cost and guest impact. Achieving this will require: • Empowering and developing a team of direct and indirect reports responsible for global hospitality innovation and creative services., • Collaborating cross-functionally with Directors of Event Operations and their teams to implement global hospitality strategies standards and creative conceptsdespite not having direct authority over their personnel., • Driving the adoption of scalable design systems partner-ready assets and strategic vendor relationships that elevate hospitality experiences while preserving financial margins., • Taking initiative to learn the intricacies of our global event portfolio internal systems brand standards and partner expectations to better influence and support execution teams., • Demonstrating deep expertise in hospitality design creative direction industry trends and operational innovation across live event and experiential environments., • Managing timelines and creative output with precision; balancing high-level vision with day-to-day executional oversight., • Thriving in a dynamic fast-paced and collaborative global team environment while influencing without direct control. Performance will be evaluated on: • Effectiveness and timeliness of concept development creative deliverables and team output across global hospitality initiatives., • Quality consistency and brand alignment of hospitality experiences as implemented across partnerships and events., • Team/employee experience feedback from direct indirect and cross-functional collaborators., • Influence on and contribution to guest satisfaction metrics and hospitality-specific feedback., • Financial impact of initiatives including ability to identify cost savings deliver scalable solutions and support margin targets through sponsorships and vendor strategies., • Engagement with and support of the global Event Operations team; ability to act as a collaborative service provider and strategic partner across departments. Core Responsibilities Hospitality Experience and Design • Establish and maintain the global hospitality design vision service standards and guest experience framework to be adopted across all partnerships and events., • Lead the creative development process for hospitality spacesincluding ideation design rendering presentation and partner approvalensuring brand alignment and feasibility within margin targets., • Partner with Directors of Event Operations to execute designs through event-level budgets or by influencing future budget planning., • Manage and support the internal Event Operations Graphic Design team ensuring timely high-quality output that meets internal brand standards partner requirements and cross-departmental alignment., • Source develop and maintain a network of preferred global vendors and partners (e.g. F&B fabrication design production) to create economies of scale and deliver consistent high-impact experiences., • Identify and implement cost-effective activations and emerging trends that elevate the guest journey across events., • Collaborate with Partner Management/Commercial teams to identify and secure sponsorship opportunities that enhance hospitality while offsetting costs., • Drive alignment and adoption of best practices across regions by educating internal stakeholders on evolving trends and benchmarking data., • Regularly engage with Marketing Sales Partner Management Product and other internal stakeholders to ensure alignment to organizational needs., • Responsible for supporting the development and launch of new partnerships programs and events for hospitality through interdepartmental and cross-team collaboration., • Collaboration with internal and external stakeholders to determine product feasibility through budget industry and market analysis. Support development of strategic initiatives for new products., • Educate collaborators on operational and industry best practices as well as team capabilities/limitations that should be considered when establishing new products., • Responsible to generate accurate and feasible operational costs for overall budget of new products and gain buy in from stakeholders., • Determine resource requirements such as staff technology and processes for the new partnership program or event., • Create and manage an implementation plan that is efficient and effective maximize utilization of internal/existing resources prior to sourcing new or external resources. Hospitality Service Provider Agreement Management • Responsible for the launch oversight planning and on-site delivery of all Hospitality Service Provider Agreements such as Lusail International Circuit Hospitality through both direct actions and team management., • Event planning includes (but is not limited to):, • Managing ticketing and fulfillment processes including digital/physical inventory seat assignments shipping logistics quality control and detailed documentation., • Designing and executing cohesive brand-aligned hospitality spaces in collaboration with Marketing Creative and vendors (branding dcor activations room layouts etc.)., • Developing detailed run-of-show documents and schedules for guest flow entertainment staff assignments and venue operations., • Coordinating with the internal graphic design team to produce credentials signage and large-format graphics., • Leading cross-functional planning with Guest Services Guest Communications Sales Partner Management and Product teams to ensure a seamless guest experience., • Overseeing vendor sourcing contracting and management across services such as F&B production transportation staffing and giftingensuring timely contract-compliant delivery., • Securing necessary permits licenses and contracts to execute event plans., • On-site delivery includes (but is not limited to):, • Manage and support preparation and set-up activities such as overseeing vendors/suppliers moving equipment freight setting up meeting and hospitality spaces etc., • Execute and/or lead documented plans for back-of-house and guest-facing activations such as staff training package delivery and pick-up hotel check-in transportation management hospitality check-in experience and tour management etc., • Seamlessly adjust and communicate new plans when aspects to all required parties (on-site staff guest services guest communications guests etc.) do not go according to the original plan., • Oversee vendor and supplier delivery to ensure contracted goods and services are delivered to the expected standards; work collaboratively to adjust as needed for a positive guest experience., • Provide positive engaging and friendly service to all guests on-site paying close attention to surroundings and behaviors regardless of if we are open., • Problem solve any guest complaints or issues directly before escalating the guest to the next person., • Manage and support tear down activities such as overseeing vendors/suppliers moving equipment freight meeting and hospitality space load out etc., • Support all commercial initiatives to acquire new Hospitality Service Provider Agreements through budgeting relationship building feasibility studies proposals site visits and more., • Recruit onboard and train cross-functional team(s) to support the successful launch of all new Hospitality Service Agreements ensuring alignment with global SOPs operational requirements financial delivery and partner expectations., • Strategically balance the utilization of existing internal staff and resources through collaboration with Directors of Event Operations with the recruitment of dedicated new hires or external vendors to meet scope timeline and service level needs., • Ensure operational relationships with the Partner are well established with clearly defined quality standards ways of working and communication protocols. Leadership and Personnel Management • Lead 2 direct reports and 2 indirect reports., • Ensure accuracy and timely completion of your report(s) deliverables., • Hands on career development and coaching of both direct and indirect reports., • Clearly establish and develop employees for succession in the business aligned to growth., • Provide direct oversight to creative designers and design vendors to ensure brand alignment and partner satisfaction across all touchpoints., • Influence and support event operations teams that do not directly report to this role helping them align to global hospitality standards and initiatives., • Act as a service provider and strategic advisor to Event Operations teams providing tools templates and resources to implement global hospitality objectives., • Foster a collaborative and unified global culture that supports hospitality excellence across all programs. Financial Management • While not the direct budget owner ensure all global hospitality initiatives are financially responsible and aligned with established event margins., • Provide accurate cost estimates and return-on-investment considerations for proposed hospitality concepts., • Identify and implement opportunities for financial efficiencies through vendor consolidation creative reuse sponsorships and scalable design solutions., • Work cross-functionally with Directors of Event Operations Finance Product and Partner Management to understand budget parameters and support the financial goals of each partnership. Requirements Education and Experience • 8 years progressive experience in hospitality design guest experience or experiential marketing with strong focus on event environments and brand integration., • Sporting events entertainment and/or live experiences strongly preferred., • 6 years experience managing and coaching people including creative professionals or design-related functions., • Demonstrated experience overseeing high-value hospitality environments in live sporting entertainment or global event settings., • Proven track record of creative direction concept development and working with internal stakeholders and external partners., • Bachelors degree or higher in Hospitality Management Experience Design Business or a related field., • Proficient in project management and design review tools., • Working knowledge of rendering software and Adobe Creative Suite preferred., • Bi/multilingual preferred. Interpersonal Skills and Traits • A visionary leader who is also a hands-on executor with high standards of design service and hospitality., • Capable of motivating creative teams while balancing operational feasibility and partner needs., • Strong initiative self-direction and adaptability to changing priorities., • Collaborative and persuasive communicator able to gain buy-in across functions and levels., • Calm and composed in fast-paced high-stakes environments; decisive and solution-oriented under pressure. Physical • Prolonged periods sitting at a desk and working on a computer., • Extensive walking and standing for periods greater than 12 hours while at events., • Full time in-person based in the Charlotte NC/London UK, • Requires flexibility to work long hours and weekends as needed in addition to having the ability to travel up to 50% - targeted travel 18-25%., • Willing and eligible to travel internationally., • Eligible to work in the United States/United Kingdom. Required Experience: Senior IC Key Skills Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills Employment Type : Full-Time Experience: years Vacancy: 1
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