Operations Manager
8 days ago
Cardiff
Operations Manager – Renewable Heating & Energy Services\n\nCompany: Valoris Group\nClient Location:Cardiff, Wales\nWorking Pattern: 3 days office-based and 2 days visiting sites\nSalary: £70,000 – £75,000 DOE + bonus opportunities\nHours: 40 hours per week, Monday to Friday\nHoliday: 33 days including Bank Holidays\nBenefits: Employee Assistance Programme\n\nHelp Shape the Future of Renewable Heating\n\nValoris Group is recruiting for an experienced Operations Manager to join Heatforce, one of the UK's leading renewable energy and energy services providers, based in Cardiff, Wales.\n\nWith over 40 years of industry experience, Heatforce has built a strong reputation for quality, innovation and large-scale delivery within renewable heating, gas, solar and energy efficiency services. As demand for sustainable heating solutions continues to grow, this is an exciting opportunity for a strong operational leader to play a key role in the next phase of business growth.\n\nThe company is an established £50m turnover organisation with ambitious expansion plans and a clear focus on supporting the UK's transition to Net Zero. Its work helps households reduce energy costs, improve home comfort and tackle fuel poverty within local communities.\n\nThis is a senior leadership opportunity for someone who can combine operational management, technical compliance, people leadership and commercial awareness within a fast-paced, regulated service environment.\n\nThe Role\n\nReporting to the Director of Operations, the Operations Manager will lead the day-to-day delivery of installation, service, repair and project operations, ensuring work is delivered safely, efficiently, compliantly and to the highest quality standards.\n\nThe successful candidate will provide both operational and technical leadership across gas and air source heat pump activities, while also supporting commercial growth through tendering, pricing and programme delivery.\n\nA key part of the role will be acting as the company's Nominated Technical Person and Gas Safe Representative, providing technical oversight, compliance leadership and support across engineer competency, audits, quality assurance and operational standards.\n\nYou will also be responsible for developing high-performing teams, driving continuous improvement and ensuring the operational structure can support the company's ambitious growth plans.\n\nKey Responsibilities\n\nLead operational delivery across installation, service, repair and project teams.\n\nEnsure all works are delivered safely, compliantly, on time and to the highest standards.\n\nDrive operational performance through effective planning, resource management and continuous improvement.\n\nAct as the company's Nominated Technical Person and Gas Safe Representative.\n\nProvide technical leadership across gas and air source heat pump installation, service and repair activities.\n\nMaintain compliance with relevant legislation, Gas Safe requirements, accreditation standards and industry regulations.\n\nOversee engineer competency, technical standards, audit preparation and quality assurance processes.\n\nSupport Gas Safe inspections, audits and any corrective actions arising from compliance reviews.\n\nProvide technical guidance across heating systems, pipework, radiators, controls, gas systems and ASHP installations.\n\nSupport site teams, department leads and operational managers with complex technical queries and delivery challenges.\n\nCoach, develop and support operational leaders, supervisors and field-based teams.\n\nPromote clear communication and collaboration between field teams, office teams, commercial teams and senior leadership.\n\nSupport pricing, tendering and bid submissions, particularly across social housing, local authority and energy efficiency contracts.\n\nProvide technical and operational input into bid opportunities, ensuring proposed works are deliverable, compliant and commercially viable.\n\nSupport the costing of heating, gas, plumbing and ASHP works, including labour, materials, pipework, radiators and wider system requirements.\n\nManage operational budgets, forecasting, resource planning and cost control.\n\nMonitor financial performance against targets and identify opportunities to improve efficiency, productivity and margin.\n\nWork closely with senior leadership to support business growth, operational scalability and service excellence.\n\nAbout You\n\nWe are looking for a hands-on operational leader who combines strong technical knowledge with proven people management, commercial awareness and compliance experience.\n\nYou will need to be confident operating within a fast-paced, high-volume service and project environment, with the ability to balance safety, quality, compliance, productivity and profitability.\n\nThe ideal candidate will have progressed from a technical heating, gas, plumbing or renewables background into a senior operational, contracts, service or technical management role.\n\nEssential Experience\n\nMinimum 5 years' experience in a senior operational management role.\n\nSignificant field service management experience within a service, repair, installation or project delivery environment.\n\nCurrent Gas Safe registration and relevant ACS domestic qualifications.\n\nStrong technical expertise across gas and air source heat pump systems.\n\nStrong understanding of domestic heating systems, pipework, radiators, controls and wider system requirements.\n\nExperience acting as a Nominated Technical Person or operating within a senior technical compliance role.\n\nCapability and experience to act as the company's Gas Safe Representative.\n\nProven installation and project management experience within a medium-to-large organisation.\n\nExperience leading operational teams and delivering against performance targets.\n\nStrong knowledge of industry regulations, compliance requirements and accreditation frameworks.\n\nBudget management and financial accountability experience.\n\nExperience supporting pricing, tendering and bid submissions.\n\nExperience working with social housing, local authority, energy efficiency or public sector contracts would be highly beneficial.\n\nFull UK driving licence.\n\nDesirable Experience\n\nDelivery of large-scale retrofit, energy efficiency or renewable energy programmes.\n\nExperience working within social housing, local authority or public sector frameworks.\n\nKnowledge of government-funded energy efficiency schemes and regulated installation programmes.\n\nExperience managing multi-discipline teams across gas, heating, plumbing, renewables and energy services.\n\nExperience supporting operational growth within a medium-to-large organisation.\n\nPersonal Attributes\n\nThe successful candidate will be a strong operational leader with excellent people management skills.\n\nThey will be technically strong, commercially aware and confident making decisions in a fast-paced environment.\n\nThey will be hands-on when needed, solutions-focused and able to support both field-based teams and senior leadership with clear, practical and commercially sound input.\n\nThey will be comfortable leading teams through periods of growth, change and continuous improvement.\n\nWhy Apply?\n\nThis is an excellent opportunity to join Heatforce in Cardiff, Wales, a growing renewable heating and energy services business with a strong heritage, ambitious growth plans and a genuine social purpose.\n\nYou will play a key leadership role in shaping operational capability, improving delivery performance and supporting the wider growth of the business.\n\nThe role offers a senior salary package, bonus opportunities, 33 days holiday, an Employee Assistance Programme and the opportunity to make a meaningful impact within a business supporting the UK's transition to Net Zero