Business Delivery Manager
3 days ago
Huddersfield
Business Delivery Manager Location: Huddersfield (Hybrid - 2 days in office) Salary: £60,000-£70,000 DOE Contract: Permanent Hours: 39.5 per week Reports to: Chief Operations Officer Progression: Potential pathway to Business Delivery Lead A hands-on, cross-functional delivery role within a growing UK loyalty and membership business working with leading consumer brands. You will manage multiple projects from approval through to go-live and Business as Usual (BAU) handover, while developing and embedding a simple, practical delivery framework. • Lead multiple projects simultaneously, including B2B client onboarding, technical integrations, regulatory change and internal business improvements., • Develop proportionate delivery plans covering scope, milestones, owners, dependencies, risks and decisions., • Coordinate Product, Technology, Operations, Client Services, Customer Support, Finance, Compliance, Legal, Commercial teams and external partners., • Facilitate focused meetings, resolve blockers and constructively challenge unrealistic plans, commitments or capacity., • Manage B2B onboarding from deal approval through launch and early-life support, identifying and implementing improvements to processes, handovers and lead times., • Coordinate operational and business readiness, including processes, training, communications, support briefings and controls., • Assess technical, commercial, operational and compliance readiness, providing clear go/no-go recommendations., • Maintain risk, assumption, issue, dependency, action and decision logs., • Provide concise, reliable updates to executives, sponsors and leadership, escalating risks, delays and trade-offs with recommendations., • Apply proportionate governance, maintain alignment with objectives and outcomes, monitor scope and costs, and support post-implementation reviews., • Build practical delivery frameworks, templates and routines that improve consistency without unnecessary bureaucracy., • Coach project owners and workstream leads in planning, risk management, readiness and reporting., • Proven experience delivering technology projects, including system implementations, API/platform integrations or digital product releases, working closely with development teams., • Experience managing multiple concurrent, cross-functional projects and competing priorities., • Experience coordinating operational readiness and go-live., • Track record of introducing or improving practical delivery processes in a growing business., • Confidence working with external clients, partners and internal stakeholders., • Recognised project or change qualification, such as PRINCE2, supported by strong practical delivery experience., • Strong planning, dependency tracking, risk management, decision logging and leadership reporting skills., • Excellent facilitation and stakeholder management skills, with confidence to challenge constructively., • Hands-on, pragmatic and comfortable creating structure in ambiguous environments., • Collaborative, resilient and calm under pressure, able to adapt to changing priorities and challenge unrealistic commitments., • Experience onboarding B2B clients or partners onto a product or platform., • Experience delivering regulatory or compliance-driven change., • Experience working in a growing SME., • Familiarity with Jira or similar delivery tools., • Smoother client onboarding, with improvements adopted across teams., • Clear project plans, ownership and dependencies., • Early identification and management of risks and delays., • Informed go-live decisions based on complete readiness assessments, with fewer launch-day issues., • Concise, trusted leadership reporting., • Simple, consistent delivery practices that continuously improve. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. #J-18808-Ljbffr