Business Change Lead
4 days ago
Birmingham
The Business Change lead proactively prepares the business for the impact of the changes being delivered by projects within the programme. Providing a bridge between the project and the business users to ensure that activities are planned and completed to enable the business to implement the agreed change and realise the business benefits. As a Business Change Lead within the Ways of Working team, you will be responsible for designing and delivering business change activity for a range of sites impacted by the Workplace Transformation Programme. Working in partnership with the other Programme strands and with stakeholders across the department, you will be using site-specific insights and delivery milestones to develop and deliver end-to-end business change for each site, supporting people through site moves and the adoption of new ways of working. In this role, you will be expected to: • Develop and maintain tailored, and evidence based, business change plans for each site for which you have responsibility, ensuring that these are embedded in, and aligned to, the overall project plan., • Provide visible and effective leadership, leading and overseeing the quality and consistency of change activities, working with the project manager to deliver the business case benefits and outcomes., • Lead the creation of the required Business Change products for each project within the programme. Lead on engagement with key contacts, ensuring products are used appropriately by the Project Manager and the business. Deliver co-ordinated business change activities, working closely with stakeholders to manage competing priorities and adapt to changes in delivery timescales., • Be the escalation point for issues, unblocking issues and helping to overcome barriers., • Provide direction and guidance to the team, building capability by coaching and motivating the team to achieve high performance., • Develop strategic oversight of change activities across the team, identifying and assessing the scope and scale of change to determine the best approach and prioritising resource where needed., • Foster strong and effective relationships with senior stakeholders across the Workplace Transformation Programme and wider DWP business., • Influence key stakeholders to buy-in and actively advocate for the change across their business areas., • Develop Business Change messaging, working closely with Communications professionals and aligning with overarching programme communications strategies. Provide content for communications relating to Business Change across projects., • Work in partnership with the Benefits Manager and stakeholders to plan benefits realisation as part of all Business Change activities. Understand the effect and impact of the change on the business, ensuring effective mitigations are in place., • Assess the business areas confidence and preparedness to Go-Live and develop interventions to support increased confidence and readiness where appropriate. Report on the tracking of these to approve/refuse go-live to the Project Manager., • Ensure adoption and implementation of new capabilities by the business.Person specification Essential Criteria • Demonstrable passion for Business Change, with a successful track record of delivering change within a large and complex organisation / programme (Lead Criteria)., • Ability to lead and operate with a high degree of autonomy in an environment of uncertainty and continual change, including the ability to build a teams capability to achieve high performance., • Highly organised, adaptable, and proactive, with an ability to build effective relationships quickly. With excellent leadership and communication skills, you will be equally comfortable with delivering activity as you are guiding a team., • Ability to influence, communicate and collaborate with a wide range of stakeholders to create positive relationships, resolve conflicts, and secure their advocacy and adoption of change., • A demonstrable understanding of and ability to implement Business Change principles, methodologies, and tools in changing circumstances., • You will have a recognised accreditation in professional change management such as APMG Change Management Practitioner or PROSCI certified Change Practitioner. The size and scale of DWP means that there are plenty of opportunities to develop, learn and progress throughout your career. We are committed to developing our people now and in the future. Our aim is for our colleagues to be appropriately skilled and qualified from the moment of entry up to becoming an experienced practitioner within their role. To support this aim you may be required to undertake a work-based qualification that relates to your job role, and which will support you in developing your knowledge and skills in both this role and your future career. Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Communicating and Influencing, • Working Together, • Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: • Business Change Benefits Alongside your salary of 57,946, Department for Work and Pensions contributes 16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills. Written Sift To apply for this post, you will need to complete the online application process outlined below: A CV setting out your career history, with key responsibilities and achievements. The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short and allows an initial check of eligibility but is not scoredso please put the main content of your evidence and skills in your Personal Statement. A 250 word Technical Statement to demonstrate your technical ability in Business Change, which will assess the following criteria: "Demonstrable passion for Business Change, with a successful track record of delivering change within a large and complex organisation / programme (Lead Criteria)." If we receive a large number of applications, we will conduct an initial sift on the 250 word Technical statement. If you pass this initial sift, you may be progressed to a full sift or directly to interview. Lastly, a personal statement (maximum 1,000 words), explaining how you consider your personal skills, qualities, and experience provide evidence of your suitability for the role against the remaining essential criteria in the person specification. Further details around what this will entail are listed on the application form. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Interview Candidates who pass the sift will be invited to attend an interview lasting up to 60 minutes. This will take place on MS Teams. The interview panel will be a minimum of two people and will assess Behaviours and Strengths. The interview aims to be more of a conversation exploring the candidates capability for the role. Sift and Interview Dates • Sift week commencing 15th September This job role is suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement with your office being your contractual place of work. For this role the expectation is that the successful candidate will work on site 60% of their time every week. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here . Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held. Important Information Visa Sponsorship For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Further Information Find out more about Working for DWP A reserve list may be held for a period of 12 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website . If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Sally Dempster Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)