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Job Description: Third Line Support Engineer (Senior Infrastructure & Support Specialist) Job Title: Third Line Support Engineer Department: IT Reporting To: Head of IT Infrastructure / IT Manager Location: Banbury (Office-based) Job Type: Permanent, Full-time Salary: Competitive + benefits (DOE) Main Job Purpose We are seeking an experienced Third Line Support Engineer to provide advanced technical support, own complex infrastructure issues, and ensure the high availability, security, and performance of critical IT systems. This senior hands-on role focuses on resolving escalated incidents, maintaining and optimising virtualised and containerised environments (VMware, Kubernetes), supporting core business databases (Progress OpenEdge SQL), and contributing to infrastructure projects and continuous improvement. You will act as the escalation point for the IT Service Desk, drive root-cause analysis, implement proactive fixes, and support business-critical systems with minimal downtime. Key Responsibilities Advanced Technical Support & Incident Resolution • Own and resolve complex, escalated incidents and problems from Level 1/2 support, ensuring rapid diagnosis and permanent fixes., • Provide deep technical troubleshooting across servers, networks, cloud platforms, virtualisation (VMware), container orchestration (Kubernetes), and Progress OpenEdge databases., • Perform root-cause analysis on recurring or high-impact issues and implement preventive measures., • Design, implement, maintain, and support virtualised environments (VMware) and containerised workloads (Kubernetes)., • Manage and optimise core business systems, including Progress OpenEdge databases – monitoring, backups, tuning, and recovery., • Ensure infrastructure is secure, well-documented, compliant with security standards, and regularly patched/updated., • Lead or contribute to infrastructure-related projects, upgrades, migrations, and new technology deployments., • Define technical scopes, coordinate with internal teams and external vendors, and ensure delivery on time, within budget, and with minimal operational impact., • Act as escalation point and mentor for Level 1/2 support engineers, sharing knowledge and providing technical guidance., • Assist in developing and refining SLAs, KPIs, and support processes to drive continuous improvement., • Identify and mitigate infrastructure risks and vulnerabilities., • Ensure adherence to security policies, standards, and regulatory requirements., • Proven senior-level experience in third-line / advanced infrastructure support roles., • Strong hands-on expertise in:, • VMware virtualisation (vSphere, vCenter, ESXi), • Kubernetes container orchestration, • Progress OpenEdge SQL databases (administration, tuning, backups), • Server management (Windows/Linux), networking, storage, and cloud platforms, • Track record of resolving complex technical incidents and delivering root-cause fixes., • Experience contributing to infrastructure projects, upgrades, and migrations., • Solid understanding of ITIL processes, SLAs, KPIs, and service desk operations., • Excellent problem-solving, analytical, and decision-making skills under pressure., • Relevant certifications (e.g., VMware Certified Professional, Kubernetes certifications, ITIL Foundation, Microsoft/Azure, CompTIA Security+, etc.)., • Experience with monitoring tools, scripting/automation (PowerShell, Bash, Ansible), and disaster recovery planning., • Opportunity to work on mission-critical infrastructure in a high-availability environment, • Competitive salary and performance-related benefits, • Hybrid working model with flexibility, • Continuous professional development and certification support

Banbury £40,000 – £50,000 (depending on experience) Full-time | Permanent We are seeking a highly organised and analytical Process & Compliance Manager to join an Organisation based in Banbury. This is a pivotal role within the business, working closely with the Operations Manager and reporting to the Operations and Sales Directors. You will play a key part in strengthening governance, enhancing operational processes, managing risk, and ensuring regulatory compliance across all departments including Operations, Finance, Customer Service, Sales, and Marketing. A major focus of this role will be supporting the introduction and implementation of ISO 9001 across the business, helping to embed a structured Quality Management System (QMS) and promote best practice throughout the organisation. This position would suit a meticulous professional who thrives on structure, accountability, and continuous improvement. The Role Process Management & Optimisation • Develop, implement, and maintain standardised processes across all departments to ensure consistency, efficiency, and compliance., • Lead the mapping, documentation, and version control of core business processes., • Identify opportunities to streamline workflows, reduce costs, and improve productivity., • Review existing processes to identify inefficiencies and risk exposure areas., • Collaborate with department heads to enhance process performance and ensure adherence to documented procedures., • Support the introduction and ongoing maintenance of ISO 9001 within the organisation., • Ensure company policies and procedures remain current, compliant, and effectively communicated., • Identify compliance gaps and work proactively with department leaders to mitigate operational, financial, and regulatory risks., • Coordinate and oversee risk assessments for the Head Office building, ensuring compliance with health & safety, fire safety, data protection, and security requirements., • Maintain and regularly review the Head Office risk register, ensuring risks are identified, assessed, mitigated, and documented., • Work with relevant stakeholders to ensure appropriate controls are implemented and monitored., • Ensure emergency procedures, health and safety policies, and compliance documentation are up to date and regularly tested., • Promote effective communication between departments to ensure seamless operational coordination., • Facilitate the sharing of information, best practice, and process improvements., • Drive initiatives that improve accountability, efficiency, and regulatory adherence., • Develop and deliver training to ensure employees understand and follow standardised processes and compliance requirements., • Maintain comprehensive documentation including policies, SOPs, QMS documentation, and risk registers., • Stay informed of industry regulations and operational best practice., • Proactively identify opportunities to strengthen governance, reduce risk, and enhance operational resilience., • Experience supporting or implementing ISO 9001 (or similar quality frameworks), • Strong organisational and analytical skills, • Experience in compliance, governance, quality management, or process improvement, • Confident working cross-functionally with multiple departments, • Excellent communication and reporting skills, • High attention to detail with a proactive approach

IT Infrastructure & Support Manager An established organisation is seeking an experienced IT Infrastructure & Support Manager to provide leadership and operational oversight of IT infrastructure and support services within an office-based environment. The role is responsible for the availability, performance and security of core infrastructure platforms, including servers, networks, cloud services, VMware, Kubernetes and Progress OpenEdge (SQL) databases. You will lead the IT Service Desk function, ensuring effective incident, problem, change and request management in line with ITIL best practices, supported by clearly defined SLAs, KPIs and continual service improvement initiatives. You will manage the delivery of infrastructure projects and technology changes, coordinating internal teams and third-party suppliers to ensure controlled implementation and minimal business disruption. Operating within an ISO 27001–aligned information security framework, the role carries responsibility for infrastructure risk management, vulnerability remediation, backup, disaster recovery and business continuity planning. The successful candidate will demonstrate strong technical and people leadership, experience managing structured IT services, and the ability to align infrastructure investment and service delivery with wider business and security objectives.

Support ISO 9001 Accreditation & Operational Excellence Are you experienced in business compliance and process governance? Do you enjoy bringing structure to fast-growing businesses? Would you like to play a central role in achieving ISO 9001 accreditation? If so, this could be the role for you! The Company Our client is a fast-growing UK manufacturer that has revolutionised the roofing industry with innovative lightweight solutions. Now the UK’s largest manufacturer in their category, their products are used across large-scale specification projects such as hospitals, schools, and public buildings, and more recently in sectors like park homes, leisure homes, solid conservatory roofs, and even small-scale DIY projects through their extensive distributor network. What makes them stand out: • 10x faster installation than traditional systems, • Lightweight and safer to install, • Cost-efficient, • Environmentally responsible – recycling over 3 million kg of plastic per year, • Highly durable and anti-vandal, • Strong local supply chain partnerships, • Family-owned with ambitious growth plans This is a business that has grown quickly and is now ready to formalise, structure, and optimise its internal processes to support its next phase of growth. The Role This is a key role in the business, focused on process, compliance, and governance. Reporting to the Sales and Operations Directors and working closely with the Operations Manager, you will: • Design and implement structured, standardised processes, • Introduce robust internal audit frameworks, • Strengthen risk management practices, • Drive cross-department accountability, • Lead the business toward ISO 9001 accreditation You won’t manage a team, but you will influence every department. You’ll work across: • Operations, • Finance, • Sales, • Marketing, • Customer Service This role requires someone who is confident enough to challenge senior stakeholders, structured enough to document properly, and pragmatic enough to make improvements stick. You will take ownership of the following core areas: Process & Governance Mapping, documenting and standardising core business processes across departments, identifying inefficiencies and driving measurable operational improvements. Compliance & ISO 9001 Supporting the company’s journey toward ISO accreditation by implementing structured audit frameworks, aligning documentation and preparing for external audits. Risk & Operational Oversight Maintaining the company risk register, overseeing Head Office compliance, and ensuring health & safety and governance standards are consistently upheld. Reporting & Continuous Improvement Establishing KPIs, analysing performance trends, and driving cross-departmental accountability and structured improvement. The package • £40,000 – £50,000 (DOE), • 22 days annual leave + bank holidays, • 2:30pm finish every Friday, • Company pension, • WPA healthcare cash plan, • Discretionary profit share bonus, • Salary sacrifice car scheme, • Relaxed, family-owned working environment To be successful, you will… • Have experience in compliance, governance, auditing or process improvement, • Be confident writing SOPs and managing document control, • Be comfortable pushing back when required, • Have strong attention to detail, • Be analytical and commercially aware, • Ideally, have experience supporting or leading ISO accreditation, • Be calm, methodical, and quietly authoritative. Why This Role Is Exciting • This isn’t just a compliance admin position. It’s an opportunity to:, • Build structure within a scaling manufacturer, • Create systems that underpin growth, • Support ISO accreditation, • Influence senior leadership, • Improve the customer and operational experience across the entire business Apply! If you’re excited by the opportunity to take ownership of process improvement for a fast-growing business, we want to hear from you!

The Company: Newly Weds® Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems. Today, Newly Weds® Foods is a world leader in food ingredient technology. A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers’ needs in more than 68 countries. But despite our size and scope, we’ve continued to be an independent, family-owned business answerable only to the demands of our customers. That’s why we continue to invest in infrastructure, human resources and capacity to keep pace with our customers’ needs and expectations. The Role The Blending Manager is responsible for leading the entire Blending manufacturing facility to deliver safe, efficient, and high‑quality manufacturing performance. This includes ensuring all plant and equipment operate to optimum standards, production objectives are met, and teams are fully trained, engaged, and working to company policies at all times. This role plays a key part in driving continuous improvement, strengthening operational discipline, and supporting site‑wide performance—mirroring best‑practice leadership seen across major FMCG manufacturers. The role acts as the deputy Plant Manager and periodically leads the site. Key Responsibilities • Lead and develop all shift personnel, ensuring responsibilities are carried out safely and in line with Newly Weds Foods policies., • Build a high‑performing, collaborative team culture with strong ownership and accountability., • Ensure all Blend staff receive full, up‑to‑date training on equipment, systems, procedures, and Health & Safety requirements; maintain accurate training records., • Manage the department to achieve production volumes, quality standards, and delivery dates aligned to the Master Production Schedule., • Oversee the safe and efficient operation of all blending equipment, ensuring processes run at optimum performance levels., • Ensure all manufacturing documentation is completed accurately, professionally, and in a timely manner., • Lead resolution of technical or quality issues, working cross‑functionally to identify root causes and implement effective corrective actions., • Support continuous improvement activities focused on waste reduction, downtime, blend accuracy, labour efficiency, and process stability., • Maintain full compliance with Newly Weds Foods’ Health & Safety, Hygiene, and environmental standards., • Reinforce safe working practices across the department, supporting risk assessments and safe systems of work., • Work closely with the Maintenance Supervisor to prioritise engineering activities and ensure equipment reliability targets and downtime goals are achieved., • Escalate critical issues promptly to minimise operational disruption., • Act as the senior department representative and assume full responsibility for the plant in the absence of the Plant Manager. Person Specification Essential • Minimum of 5 years’ production or manufacturing management experience., • Proven experience leading fast‑paced production operations and larger teams., • Strong knowledge of Health & Safety and Hygiene procedures., • Good technical understanding of manufacturing machinery and forklift equipment., • Confident, proactive leader with strong communication skills., • Excellent analytical, problem‑solving, and interpersonal abilities., • Experience in FMCG or food manufacturing., • Experience improving operational KPIs or driving performance improvement programmes.

Risk Director (Specialist Finance) £150-160K + car allowance + performance bonus Flexible | Hybrid working with frequent travel required to UK offices At some point in your risk career, you stop just managing risk and start defining how a business lends, trades and grows. This is one of those roles. You'll sit right at the leadership table of a specialist finance business with meaningful exposure to Asset-Based Lending, Marine Finance and Foreign Exchange. These are growing businesses and we have ambitious growth plans across the full specialist finance functions. This is not a back-office role. It's a seat where risk, credit, assets and currency all meet… Where judgement really matters. What you'll be doing You'll have overall responsibility for credit, operational, regulatory and financial risk across the specialist finance businesses, in practice, that means: Setting and leading the risk strategy across specialist finance, embedding a commercially minded, risk-aware culture Providing strong credit risk oversight across asset-backed and marine portfolios, including ongoing monitoring and intervention Designing and evolving credit policies, frameworks and risk-based models that support growth without compromising control Sitting at the front end of underwriting and sanctioning, with senior discretion over complex and high-value facilities Direct involvement in asset-based lending, asset finance and marine finance transactions, including deal structuring and challenge Assessing and managing FX risk associated with lending, assets and client activity, working closely with treasury and funding partners Leading portfolio analysis, provisioning input and root-cause reviews to refine risk appetite across asset classes You'll be a member of the senior leadership team and boards, partnering closely with the CRO and Managing Director to shape lending decisions at source. What you'll bring You're a senior risk leader from specialist finance, comfortable operating where assets, credit and currency risk intersect. You'll bring: Extensive credit risk experience within financial services Deep asset finance and asset-based lending expertise, this is essential Ideally you'll have exposure to marine finance (we understand this is niche so don't worry if you don't) or practical experience of FX Strong background in front-line underwriting and sanctioning Experience building and overseeing risk-based models and portfolio monitoring frameworks Credibility and confidence to sit around the leadership table at lending stage, influencing outcomes rather than observing them Above all, you'll combine technical depth with commercial judgement, being able to protect the business without slowing it down. The good stuff £150-160K salary + Car allowance (£7,192.50) + performance bonus (up to 30%) Hands-on Risk Director role in a specialist finance environment where asset-based lending, marine assets and FX exposure are central to how the business operates. Your expertise truly gets used and listened to. Private healthcare for you and your family Company pension scheme Flexible benefits (gym membership, tech, health assessments and more) Access to an online wellbeing centre Discounts with a wide range of retailers 30 days' holiday plus bank holidays, with buy/sell options Electric Vehicle / Plug-in Hybrid Vehicle scheme About Bibby Financial Services We're a global organisation operating in nine countries, supporting over 9,000 SMEs worldwide. Following the completion of a £1bn securitisation deal, we're increasing our lending to UK businesses at a time when support really matters and this role plays a vital part in making that happen. This isn't theoretical risk or remote oversight. If your experience spans asset finance, currency-linked risk or marine finance, this is the role where that expertise truly gets used. Start with a conversation. Apply, or get in touch before the 3rd April 2026. Everyone will receive a response. Bibby Financial Services is committed to creating an inclusive workplace. If you require any adjustments during the recruitment process, please let us know. TPBN1_UKTJ

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