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Imperial Recruitment Group are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Manager on a permanent basis. Salary: £35,500 per annum, plus bonus Contract Type: Permanent Location: Stockton Hours: Full Time (Mon – Fri 9am-5pm) Job Purpose The Customer Service Manager leads a high-performing customer excellence team while staying closely connected to operational processes. This dual focus ensures the delivery of exceptional service, continuous skills development within the team, and strong collaboration with leadership to achieve KPIs, operational efficiency, and customer satisfaction. Responsibilities: • Manage daily operations to ensure calls and emails are answered, efficiently, and with the customer’s needs in mind., • Oversee workload balancing, scheduling, and planning to maintain consistent service levels and response times., • Foster close working relationships with our Authority market to ensure open communication and transparency in performance., • Monitor KPI performance whilst attending regular meetings and producing reports for our Authority partners., • Act as the escalation point for customer concerns, ensuring swift resolution and clear communication with all parties involved., • Monitor service KPIs, customer satisfaction metrics, and feedback channels to identify improvement opportunities., • Collaborate closely with sales, production, finance, and suppliers to provide seamless end-to-end customer service., • Drive process improvements aimed at reducing errors, speeding up resolution times, and enhancing the customer experience., • Ensure compliance with internal quality standards and external regulations while maintaining a customer-first mindset., • Build skills, confidence and professional growth within the team with the support of the Senior Coordinator, • Partner with the Customer Care Manager to design and deliver training focused on service quality, communication skills, and customer-first behaviours., • Conduct regular 1:1s, feedback sessions, and career development planning with an emphasis on enhancing customer-facing capabilities., • Foster a customer-centric culture by recognizing success stories and sharing best practices across the team., • Encourage proactive problem-solving to anticipate and prevent customer issues before they escalate., • Support the Sales Operation on initiatives designed to elevate the overall customer journey., • Carry out any reasonable duties as requested by the Sales Operations Manager What we are looking for: • Proven leadership experience in a customer care, service, or order processing environment., • Demonstrated success in coaching, performance management, and change leadership., • Strong understanding of KPIs, workforce management, and operational performance metrics., • Experience handling escalations and building strong cross-functional relationships., • Proficiency in CRM systems, ticketing tools, and reporting dashboards., • Ability to thrive in a fast-paced, evolving environment with a focus on results and people., • Proficiency in CRM systems, ticketing tools, and reporting dashboards., • Strong IT literacy, including advanced MS Excel and other Microsoft Office applications., • Data-driven decision-making skills with the ability to analyse and interpret performance reports. For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.

You will play a key role in supporting the delivery of services for children and young people with Special Educational Needs and Disabilities (SEND), working closely with families, education providers and partner agencies.

Our benefits are designed to support your wellbeing, work-life balance and career development, because were people caring for people: Health, Wellbeing & Financial Security Private Medical Cover, with the option to add your partner and dependants Discounted Bupa Dental Insurance Life Assurance (De

Ready to launch your career in Cyber Security? The UK is facing a critical shortage of skilled cyber professionals, creating outstanding opportunities for people who want a secure, high-growth career. Whether you're completely new to tech or looking to switch careers, our Cyber Security Career Programme is built to get you job-ready - with a guaranteed role on completion. Why choose this programme? We don't just teach theory. We train you through real-world scenarios, globally recognised certifications, and guided mentorship so you gain the confidence and credibility our end employers are actively searching for. What's included: 100+ hours of live, instructor-led online training 4 industry-recognised certifications Microsoft Azure Fundamentals CompTIA Security+ CompTIA CySA+ Forescout FSCA (exam resit included) Hands-on project work that mirrors real business challenges Job guarantee we connect you directly with our partner employers to secure your first role in I.T. Your investment: Course cost: £2,795 Payment plan: £232.91 per month (interest-free) 100% refund if you're not offered a job after completing the programme No experience? No problem. You don't need a technical background. If you have determination, good communication skills and a passion for a stable, future-proof career, we'll help you get there step by step. Take control of your future. Click 'Apply Now' and start your journey into a career that offers progression, purpose and long-term security.

Talent Acquisition Partner Middlesbrough (Hybrid working) Salary: Up to £55,000 plus benefits Calling all Strategic Talent Partners! This is a brand new role within our client's award-winning People function and represents a genuine opportunity to shape and influence the future of talent at our organisation. As they move through a significant period of cultural transformation, they are looking for a Talent Acquisition Partner who can play a pivotal role in redefining how they attract, assess, develop and retain talent. This role goes far beyond transactional recruitment, it is about influencing mindset, embedding behaviours, and building sustainable talent capability for the future. You will work closely with the wider People team, People Business Partners, Senior Management Team and key stakeholders across the business to develop modern, inclusive, and robust talent practices that reflect who they are and where they are going. Key Responsibilities (will include but not limited to): Talent Acquisition & Workforce Planning: • Lead and deliver end to end recruitment across permanent, temporary and fixed term roles using the Dayforce system., • Shift recruitment focus from skills based hiring to assessing mindset, behaviours and potential, ensuring alignment with their evolving culture., • Build and maintain strong talent pipelines, including proactive sourcing, benchmarking, and market mapping., • Introduce greater governance and consistency around the use of temporary recruitment agencies, ensuring best value and strong controls., • Define, improve and embed scalable recruitment processes, tools and frameworks as the function continues to mature. Cultural Change & Influence: • Act as a trusted advisor, influencing leaders and hiring managers to think differently about talent, promotion, and development decisions., • Support cultural change by challenging traditional approaches and encouraging a stronger focus on development and potential, not just qualifications or experience., • Facilitate conversations that encourage leaders to reflect on how and why they make talent decisions. Employee Experience & Onboarding: • In the first six months, place particular emphasis on relationship building and understanding the employee experience across the organisation., • Support the design of and implement a clear, engaging and consistent onboarding and induction journey, ensuring new starters feel connected, supported and productive from day one., • Continually review the employee experience journey to identify opportunities for improvement and alignment with our values and culture. Leadership Development & Succession Planning • Partner with People Business Partners and senior leaders to strengthen leadership development and succession planning across the organisation., • Support managers to think more deliberately about future capability, talent readiness and internal progression., • Encourage accountability and challenge leaders to look critically at how they are developing their people. Employer Brand & Attraction • Work closely with their Communications team to strengthen our employer brand and clearly articulate who they are, what they do, and why people should join them., • Ensure a consistent and compelling candidate experience that reflects their values and reputation. Collaboration & Stakeholder Management • Work in close partnership with the wider People team, particularly PBPs and the SMT, to ensure talent strategies are aligned with broader organisational goals., • Build strong, credible relationships across the business, acting as a collaborative and highly influential partner. Criteria: • Significant experience in a senior or strategic talent acquisition role., • Proven ability to influence, challenge and facilitate change at all levels of an organisation., • Strong experience designing recruitment processes, governance, and talent frameworks from the ground up or significantly improving existing ones., • Comfortable working in a fast-paced, evolving environment with ambiguity and opportunity., • Experience using recruitment systems (experience with Dayforce is desirable but not essential). Personal attributes: • Highly proactive with a strong sense of curiosity, someone who asks the right questions and seeks to understand the bigger picture., • Incredibly collaborative, with the ability to bring people together and build trust quickly., • Strategic thinker who can balance detail with long term impact., • Passionate about people, development and creating meaningful, inclusive employee experiences

Self-employed Delivery Driver Join Yodel by InPost - Deliver More & Earn More Yodel is now part of the InPost family, connecting you to one of the UK's largest parcel delivery networks. Every week, we deliver millions of parcels across the UK - including to over 10,000 convenient parcel lockers. We are looking for drivers who can deliver parcels in the Middlesborough area with on average 40 - 80 parcels parcels per day for you to deliver, working across 6 days a week (Monday to Saturday) now is the best time to join our team and get delivering ASAP! We are looking for drivers who are interested in working 6 days per week (Monday to Saturday) As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards including competitive parcel rates, improved payment terms, plus all the support and benefits of being part of our wider Yodel by InPost team. You don't need any experience, and the more you deliver, the more you earn. Why join Yodel by InPost Competitive rates for each parcel you deliver or collect Typically, our Delivery Drivers can earn up to £18 p/h (paid per parcel). We're in the business of delivering promises as well as parcels therefore we're raising our game and giving you more reasons to come and join us. All our rates are competitively enhanced taking business mileage and operational costs into consideration. It's a total gamechanger. Daily & Weekly Payment Options Yodel by InPost offer flexible payment options to all Self Employed delivery drivers, giving you the supplier the option to access earnings from the very next day via an app provided by our early access partner, Onsi or alternatively, suppliers can join the weekly payment cycle scheme, which kicks in following 2 weeks of completed delivery services. Both payment options allows you, the supplier, to receive more regular payments for the delivery services you have provided. We have plenty of parcels that need delivering and collecting from stores There are plenty of parcels to deliver meaning the earning opportunity is in your hands. The majority of our parcels are small weighing up to a maximum of 15kg. You can realistically deliver and collect between 16-25 parcels an hour depending on the area and your experience, for 6 days a week. The more you deliver, the more you earn with the opportunity to take more parcels and boost your revenue. We'll give you freedom and flexibility You can plan your own route or use our handy award-winning app with simple instructions and built in optimisation which will help you prepare and plan your routes more easily, as well as allowing you to liaise directly with customers. We'll offer regular work in the same area, 6 days a week We deliver parcels for some of the biggest retailers around. So, there's no shortage of parcels to deliver. Plus, you'll be able to stay local and get to know the roads and customers. We'll develop and support you You'll get all the independence of being self-employed, plus the backing of our expert team and access to a Yodel by InPost representative, to answer your questions. The Life of Delivery Driver Each day is what you make it. You can plan your own route, which will keep things fresh and interesting. And at each delivery or doorstep, use your mobile to scan parcels and make sure they're safely received by the customer, so there's no difficult technology for you to get to grips with. We will arrange a suitable time for you to collect your parcels daily, or for those located within a more rural area, we can drop to you. Simple! Want a bit more? All our Self Employed Delivery Drivers have access to: • Partner Discounts - Health and Wellbeing Programmes - Offering support from managing relationships to finance - Develop and grow your business - There's plenty of parcels to deliver meaning the earning opportunity is in your hands What you'll need to show us? No, experience, no problem! We give full training and support to help you get on your way. All you need to show us is the following to get started: • Access to a large insured vehicle (preferably a van, up to 3.5 ton) - A full UK or EC/EEA Driving Licence - Proof of Right to Work in the UK - IOS or Android smart phone - Proof of own bank account - And finally, have a great attitude Yodel by InPost recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills. If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss If you want a rewarding opportunity and flexible payment options, start your journey with Yodel by InPost today. TPBN1_UKTJ

As People Business Partner, you will act as a trusted advisor to leaders, helping build high-performing teams and supporting the full employee lifecycle. Partner with leaders to understand business priorities and develop effective people plans. Use people data and insights to identify trends and inf

To support our continued growth, we’re recruiting two People Business Partners — one to support our East region and one to support our West region. Two high‑impact, strategic People Business Partner roles with real autonomy. This is a strategic People Business Partner role with real scope and

The People Outcomes Partner role is responsible for the end-to-end delivery (from conception, including identification of solutions and development of these, through to execution) of significant people outcomes identified by the Global People Leadership Team as those that will contribute the most va

People Partner | Hybrid (London or Reading) | up to £55k. Solid experience in a People Partner / HRBP role (. I’m currently partnering with a.

To partner with the Global People Partners and Global Process Owners to build high-performing teams and delivers People initiatives that enable business growth across a diverse, multi-country region. Lead and support the local People Partner in the Netherlands while overseeing People Partner operati

A national people services organization seeks an experienced People & Wellbeing Advisor for their Warrington office. This role involves providing professional People advice to managers, managing complex cases, and promoting positive employee relations.

A high-growth AI firm is seeking a People Partner to collaborate across Engineering, Product, and Commercial teams. Responsibilities include managing employee relations cases, supporting team effectiveness, and implementing core people processes.

Operational Escalation: Act as the formal escalation point and first layer of advanced guidance for complex/unresolved issues from the People Operations team, providing guidance to People Partners on managing intricate ER matters. You will partner closely with People Business Partners and our legal

A leading temperature control solutions provider in the UK is looking for an HR Advisor to support talent acquisition and maintain HR systems.The ideal candidate will have over 5 years of experience in a similar role.Responsibilities include managing employee records, providing payroll information,

As a Stores People Partner at Sainsbury’s, you will be responsible for delivering consistent, high‑quality execution of the people plan across all stores in your region, setting the standard for great people delivery under the leadership of the Regional People Partner. Joining Sainsbury’s as a

Onebright Ltd is seeking a People Experience & Communications Business Partner to enhance colleague experiences and implement communication strategies.

A leading measurement technology company in the United Kingdom is seeking a People Partner to collaborate with Global People Partners and support HR initiatives across Europe.

A leading hotel company in Greater London is seeking an HR Officer to enhance team member productivity and well-being.The role involves supporting HR administration, guiding team members, and ensuring compliance with HR policies.The ideal candidate must have a solid understanding of HR administratio

A community-focused charity in Greater London is seeking an experienced People Partner to enhance their learning and development initiatives.

A global healthcare data and analytics firm seeks an HR Business Partner in Greater London to provide comprehensive HR support for employees and management.

Reporting to the Senior People Partner (Retail), you’ll be a hands‑on, visible People & Culture Partner, embedded in the day‑to‑day magic of retail. Experience as a People/HR Partner within a retail or customer‑facing organisation. Discovery, our People & Culture (P&C) team creates environ

A leading housing provider in London is seeking an experienced People Advisor to join their People & OD Team.

A global media company is seeking a Manager, People Business Partner in London.

A legal tech company based in London is seeking a People Business Partner to manage complex employee relations and ensure legal compliance.

A leading restaurant chain in Greater London seeks a People Business Partner to influence the people agenda across its territories. This role involves partnering with Territory Managers, driving change, and supporting operational effectiveness. Join us to enhance employee engagement and ensure effec

A leading data and AI company is seeking a Staff People Partner to drive organisational transformation within their European operations. The successful candidate will act as a strategic partner, supporting senior leaders in defining people strategies to foster a high-performance culture and adapt to

A leading veterinary services company in York is searching for a People Team Advisor to support over 8,000 colleagues.

In this key role the People Relations Partner will report to the People Lead and be responsible for managing all aspects of ER across the organisations 1000+ employees, based at multiple locations in London. Partner with the business to proactively identify and resolve people‑related challenges wh

BT Group is seeking a People Relations Specialist for a hybrid role in London or Bristol. In this position, you will oversee People Relations cases, ensuring effective management and compliance with employment laws while improving the colleague experience.

In partnership with the Senior People Business Partner and CoEs, you will develop the Regional people plans, ensuring alignment with BDC's People Strategy/Plan and ensure implementation is aligned with the business strategy and performance outcomes. This role will business partner members of the Ope

Associate Director, People Partner. Partner with senior leaders to design and deliver people strategies that drive culture, capability, and performance. Monitor and analyse key people metrics (e.

Our Future Health Limited, based in Greater London, is seeking a People Business Partner on a maternity cover basis. In this full 360 people role, you will drive people strategies, support team engagement, and manage employee relations effectively.

A global financial services company is looking for an experienced HR Business Partner in Greater London.

A leading recruitment agency is seeking a Senior HR Assistant to join their team in Reading.This full-time, permanent role involves supporting employees and managers with HR queries, delivering HR solutions, and contributing to strategic HR projects.The ideal candidate will have at least 4 years of

Advanced operational and analytical capability in Workday* Strong working knowledge of UK employment legislation, including TUPE* Demonstrated experience supporting organisational integration and harmonisation* Ability to operate credibly across multiple countries, cultures, and regulatory landscape

You will partner with your own commercial client groups (with the assistance of the People Advisor) and drive the People Operations and projects that shape our global culture. Working with stakeholders and People Team colleagues to develop, implement and measure the success of relevant innovative Pe

A luxury country retreat in the UK is seeking a People & Culture Partner to foster high-performing teams and enhance employee experiences.

As a People Partner, you will act as a trusted advisor to senior leaders within the business, shaping and delivering the people strategy to drive business performance, talent development, and cultural alignment. Partner with stakeholders and leadership teams to align the people strategy with busines

A leading recruitment agency in the UK seeks a People Business Partner to enhance HR functions within an iconic brand. This role includes developing people strategies, coaching managers, and managing employee relations.

Alongside your data and systems expertise, you will act as a trusted partner to departments across the School with the area Business Partners, supporting complex employee relations cases and contributing to policy development. People & Culture Business Partner (Data and Project Management). Central

Macmillan Davies is delighted to be partnered with a growing Fintech organisation looking for a detail-focused People Operations Partner to support the day-to-day delivery of HR processes across the company. People Operations Partner (5 days onsite). If you enjoy keeping things running smoothly behi

A dynamic AI video platform is seeking a People Partner – Tech to guide managers and teams in aligning people strategies with business goals. Candidates should have experience in a People team and be passionate about technology and AI.

As our People Business Partner (Legal & Finance), you’ll be part of the People team working closely with brilliant people across the business and reporting into Global Head of People Business Partnering (Support Functions). Partnering with People Operations to ensure efficient service delivery whi

Drive the effectiveness of the People Team model through working collaboratively across Head Office, the enterprise and utilising People Services, provide effective employee relations advice given the context the business area is working in. We are excited to offer a role partnering an Engineering T

Sadler's Wells in Greater London is seeking a Senior People Partner to provide strategic insight and operational delivery across the employee lifecycle.

Collaborate with the People Team on the design and delivery of people programs that elevate the employee experience. Experience consulting leaders and driving business results as a People Business Partner. We encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ