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  • Barista
    Barista
    1 month ago
    £14 hourly
    Full-time
    London

    About us We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Barista to join our Team in Covent Garden. Chez Antoinette is a French restaurant with homemade cuisine, the food is based on organic, seasonal and fresh produce. Our Barista will also work in our brand-new coffee kiosk (Suzette) 1 min away from Chez Antoinette. We are looking for the right person to join the team, you’re there to help, and make sure everything is working smoothly. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high-quality product yet simple in a busy environment Summary of the role • Greet and meet guests., • Preparing and serving hot and cold beverages, ranging from simple to elaborate ones., • Proficient in Latte Art, • Offer hot/cold drinks recommendations upon request., • Communicate efficiently with the Front of House and managers., • Maintaining inventory and equipment by cleaning and recording any defects., • Check your crockery and area for cleanliness and presentation and report any issues., • Arrange barista settings, maintaining a tidy section., • Keeping the work environment safe, sanitary, and organized., • To respect the Allergen standards laid out by the law and Chez Antoinette standards., • Participate in team briefings and have a keen interest in the daily life of the restaurant., • Follow all relevant Health and Safety regulations and policies., • Provide excellent customer service to guests. In return: • You can look forward to working with a dedicated team, • You will receive a competitive salary and 28 days holiday, • Free staff meals, • You will be working in a central location

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  • Credit Controller
    Credit Controller
    1 month ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Manager of Client Care
    Manager of Client Care
    1 month ago
    Full-time
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Receptionist
    Receptionist
    1 month ago
    £13–£18 hourly
    Full-time
    Wembley

    Job Title: Concierge - Student Accommodation Location: Wembley Reports To: Accommodation Manager / Operations Manager Position Type: Full-time / Part-time (Available) About Us: Here in our establishments we provide a vibrant, welcoming community for students from around the world. Our mission is to offer a safe, comfortable, and engaging living experience that supports academic success, personal growth, and social connection. We are seeking a dynamic and personable individual to join our team as a Concierge, responsible for delivering exceptional service and creating a positive environment for our residents. Key Responsibilities: • Greet and assist residents and visitors in a friendly and professional manner., • Provide information on local amenities, events, transportation, and services available to students., • Address and resolve resident inquiries, complaints, and maintenance requests in a timely manner., • Manage booking and check-in/check-out processes for visitors or temporary residents., • Maintain accurate records of resident requests and communication., • Assist in organizing events, activities, and social programs to foster community engagement., • Ensure the building is well-maintained and report any maintenance or safety issues., • Enforce the accommodation’s policies and procedures while maintaining a positive atmosphere., • Provide emergency assistance when needed, ensuring student safety and well-being., • Monitor and secure the premises, maintaining a high standard of security and safety for all residents., • Perform general administrative tasks as needed, including answering phones, managing emails, and coordinating with the management team.

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    No experience
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  • Tutor
    Tutor
    2 months ago
    £10–£20 hourly
    Part-time
    London

    Go Tutor Tuition Centre – Now Recruiting Tutors for New North West London Branch We are excited to announce the opening of a new branch of Go Tutor Tuition Centre in North West London and are looking to build a strong team of dedicated tutors to support our growing community of learners. We are recruiting for: • Maths Tutors (KS1–GCSE), • English Tutors (KS1–GCSE), • Science Tutors (Biology, Chemistry, Physics – KS3–GCSE), • 11+ Entrance Exam Tutors (Verbal, Non-Verbal, Maths, English) About the Role As a tutor at Go Tutor Tuition Centre, you will: • Deliver high-quality small-group or 1-to-1 lessons following the UK curriculum., • Plan and prepare engaging, structured sessions tailored to each student’s needs., • Assess students’ strengths and gaps and provide clear, constructive feedback., • Track progress and contribute to individual learning plans., • Help students build confidence, exam technique and strong study habits., • Maintain a positive, professional classroom environment., • Communicate effectively with parents/guardians and the Centre Manager when required., • Uphold Go Tutor’s safeguarding, behaviour and professional standards at all times. Most sessions will take place after school, evenings and weekends, so flexibility to work during these times is important. What We’re Looking For Essential: • Strong subject knowledge in Maths, English, Science or 11+ (this is compulsory)., • Excellent spoken and written English., • Ability to explain concepts clearly and in a student-friendly way., • Reliable, punctual and highly organised., • Professional, positive attitude and a genuine passion for education. Preferable: • Previous experience in tuition, teaching, mentoring or working with children/young people., • Experience with UK National Curriculum, GCSE and/or A Level specifications., • Experience preparing students for 11+ or other entrance exams (for 11+ tutor roles)., • Qualified Teacher Status (QTS) or teaching-related qualifications (desirable but not essential)., • Experience working in a tuition centre or school environment. All tutors must be willing to undergo an enhanced DBS check or provide a recent one, in line with our safeguarding policies. Why Join Go Tutor? • Opportunity to be part of a new, growing centre in North West London., • Supportive management and a friendly, professional team., • Well-resourced classrooms and structured programmes., • The chance to make a real difference in students’ lives and outcomes. We look forward to hearing from committed, knowledgeable tutors who share our passion for helping students succeed.

    Immediate start!
    No experience
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  • Retail Manager
    Retail Manager
    2 months ago
    £33000–£43000 yearly
    Full-time
    London

    Job description: Job Summary We are seeking an experienced and dynamic Retail Manager to lead our store operations. The successful candidate will be responsible for overseeing daily activities, managing staff, and ensuring exceptional customer service. This role requires strong leadership, organisational skills, and a passion for retail management. Multilingual or bilingual abilities are highly desirable to facilitate effective communication with diverse customer bases and team members. The Retail Manager will play a pivotal role in driving sales, maintaining visual merchandising standards, and fostering a positive shopping environment. Duties Lead and motivate the retail team to achieve sales targets and deliver outstanding customer service Supervise daily store operations, including opening and closing procedures Manage staff scheduling, training, and performance evaluations Oversee merchandising activities to ensure attractive product displays aligned with brand standards Monitor stock levels, coordinate inventory management, and place orders as necessary Implement sales strategies and promotional campaigns to maximise revenue Maintain excellent communication with staff and customers, demonstrating professional phone etiquette and organisational skills Analyse sales data to identify trends and opportunities for growth Ensure compliance with health and safety regulations and company policies Handle customer complaints effectively to resolve issues promptly Requirements Proven management experience within the retail sector, including supervising teams and overseeing store operations Strong leadership qualities with the ability to inspire and manage diverse teams Excellent communication skills, both verbal and written; multilingual or bilingual abilities are advantageous Demonstrable organisational skills with the ability to prioritise tasks efficiently Experience in sales management, merchandising, and administrative duties within a retail environment Proficiency in time management to meet deadlines in a fast-paced setting Strong interpersonal skills with professional phone etiquette Ability to adapt quickly to changing priorities and maintain a positive attitude under pressure Previous experience in retail management or related roles is essential This position offers an exciting opportunity for a motivated individual eager to lead a vibrant retail team while delivering exceptional shopping experiences. Job Types: Full-time, Permanent Benefits: Sick pay Store discount UK visa sponsorship Work Location: In person

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  • Kitchen Porter
    Kitchen Porter
    2 months ago
    £14.35–£16.85 hourly
    Full-time
    London

    Life at Clays Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” Clays Values At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? For our team, our guests, the business, and our partners. AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations. LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new. What's the Gig, you ask? Summary of position & key attributes As a kitchen porter, you will provide support to all areas of the kitchen in order to maintain standards of service and cleanliness. You will be able to follow instructions and execute tasks in an efficient and timely manner. If you are looking to develop in a role you will be supported using the Clayers Academy to progress within the organisation, We are looking for a self-driven individual who strives for excellence with experience in the hospitality industry. Duties & Responsibilities The general cleaning of the kitchen including sweeping and mopping floors. Removing kitchen waste and disposing of it properly . Completing weekly cleaning schedule. Washing dishes like cutlery, pots, cutting boards and pans both by hand Loading and unloading of the dishwasher. Cleaning cooking equipment like cookers, food mixers Supporting the Chefs with Basic food preparation like washing, peeling and cutting ingredients Providing assistance to all kitchen staff, as needed. Skills and desired qualifications Excellent time management Ability to work under pressure Level 1 Food Safety Award (training provided) Awareness of manual handling techniques (training provided) Awareness of Control of Substances Hazardous to Health Regulations (COSHH) and chemical safety (training provided) Always looking for opportunities to improve your knowledge and abilities Passionate about hospitality and creating amazing experiences A keen eye for detail with excellent written and verbal communication skills Ability to build lasting relationships with colleagues and clients Honest with strong moral principles Take initiative, can solve problems calmly and work well under pressure What you’ll get in return We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.35 per hour as well as weekly Tronc service charge distribution. Other great benefits include: Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service. Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family. Paid Breaks: We value your time and ensure you’re compensated for your breaks. Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP. Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays. Celebration Day: An additional paid day off each year to celebrate something meaningful to you. Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service. Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme. Volunteer Day: A paid day off annually to give back to your local community. Birthday Gift: Choose a special gift to celebrate your birthday. Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you. Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme. Hospitality Discounts: Access exclusive discounts via Hospitality Rewards. Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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  • Finance Manager
    Finance Manager
    2 months ago
    £50000–£60000 yearly
    Full-time
    London

    Job Title: Finance Manager Salary: £55,000 per annum Contract Type: Full-time, permanent Reporting to: Finance Director Location: Knightsbridge, London (office-based, Monday–Friday, 9am–5pm) Role Overview We’re looking for a Finance Manager to lead the day-to-day operations of our finance team. Reporting to the Finance Director and managing two finance staff, this is a hands-on role covering all core accounting processes, month-end reporting, and financial oversight. You'll ensure the accuracy of financial records, support planning and budgeting, and help maintain the smooth running of the finance function. This role suits someone confident in both the technical side of accounting and team management, with the ability to work independently in a small, fast-paced team. Key Responsibilities • Manage daily finance operations including purchase and sales ledgers, bank reconciliations, payroll journals, and staff expenses, • Oversee and support two finance team members, ensuring timely and accurate work across all transactional areas, • Prepare and post month-end journals; complete balance sheet reconciliations, • Monitor cash flow and working capital, and produce regular cash forecasts, • Produce monthly management accounts with supporting analysis for senior leadership, • Support annual budgeting and forecasting processes, • Assist with year-end accounts preparation and work with external auditors as needed, • Ensure compliance with accounting standards and company policies, including VAT and other statutory obligations, • Maintain and improve finance systems and processes, including training the team as needed, • Provide ad hoc financial analysis and reporting for the Finance Director and other senior stakeholders Skills and Experience • Qualified or part-qualified accountant (ACA, ACCA, CIMA), or qualified by experience, • Minimum 5 years’ experience in finance or accounting, including some team management, • Strong understanding of UK GAAP and VAT, • Proficient in Excel and familiar with common finance systems, • Comfortable working in a small, hands-on team with a varied workload, • Clear communicator with a focus on accuracy and meeting deadlines WHO WE ARE Lux Group is responsible for revolutionising the world of kitchen design and transforming this humble room into the prestigious focal point of the home, the pioneering spirit of our founders remains at the heart of every Lux Group creation today. Home to our workshop for more than four decades, it is here that every piece of Lux Group furniture is crafted by hand by a team of expert artisans and bespoke designers. Within the workshop, traditional joinery goes hand in hand with state-of-the-art machinery, and generations of skill and passion infuse every creation, with each finished piece bearing the name of the craftsman responsible for making it. If you are tenacious and hungry for success then we want to hear from you!

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