JOB TODAY logo

Process manager jobs in CardiffCreate job alerts

  • Customer Service Manager
    Customer Service Manager
    17 hours ago
    £41700–£43000 yearly
    Full-time
    Cardiff

    Job Title: Customer Service Manager (SOC Code: 7220) Company: Bimmarc Limited (T/a 99 VietMart) Location: 142 Woodville Road, Cardiff, CF24 4EE Employment Type: Full-Time Annual Salary: £41,700–£43,000 About the Company 99 VietMart, operating under BIMMARC Ltd, is a specialised Vietnamese grocery and retail business based in Cardiff. Since its establishment in 2023, the company has been dedicated to providing authentic Vietnamese and Southeast Asian products to both community and commercial customers across the UK. With a growing reputation for quality, cultural authenticity, and service excellence, the company is now expanding its operations across multiple locations and sales channels, including B2B and online platforms. About the Role The Customer Service Manager is responsible for overseeing and enhancing the overall customer experience across all areas of the business, including in-store, B2B, and online channels. This role ensures consistent service quality, strengthens customer relationships, and supports business growth through effective customer engagement strategies. You will lead customer service operations, implement service standards, manage customer feedback, and support both retail and commercial client interactions to ensure a high level of satisfaction and retention. Key Responsibilities: 1. Customer Service Management • Develop and implement customer service policies and procedures across all locations., • Ensure consistent, high-quality customer service standards in-store and across all communication channels., • Manage customer enquiries, complaints, and feedback in a professional and timely manner., • Monitor customer satisfaction levels and implement improvements where necessary. 2. B2B Client Support & Relationship Management • Maintain strong relationships with B2B clients including restaurants, cafés, and retail partners., • Ensure timely communication, order accuracy, and service reliability for business customers., • Coordinate with the sales team to support client retention and long-term partnerships. 3. Online Customer Engagement • Oversee customer interactions across digital platforms including Facebook, Instagram, WhatsApp Business, and Google., • Ensure prompt responses to online enquiries and effective handling of customer feedback., • Support online sales channels by ensuring smooth customer experience from enquiry to purchase. 4. Staff Training & Team Leadership • Train and coach staff in customer service best practices, communication skills, and product knowledge., • Monitor staff performance in customer interactions and provide ongoing feedback., • Promote a customer-focused culture across all areas of the business. 5. Performance Monitoring & Process Improvement • Track customer service KPIs including response times, satisfaction levels, and complaint resolution rates., • Analyse feedback and service data to identify trends and areas for improvement., • Implement systems to record and manage customer interactions and feedback. Qualifications & Skills: • Bachelor’s degree in Business, Hospitality, or a related field (preferred)., • 2–3 years of experience in customer service management or a similar role (retail or food industry preferred)., • Strong understanding of customer service principles and best practices., • At least B2 English. Bilingual ability is a plus., • Excellent communication, interpersonal, and problem-solving skills., • Strong organisational and leadership abilities., • Experience handling customer complaints and resolving issues effectively., • Ability to work in a fast-paced retail environment. What We Offer: • Competitive salary., • 28 days paid annual leave., • Employee discounts on store products., • Opportunities for career advancement and professional development., • Supportive and dynamic team environment.

    Immediate start!
    Easy apply
  • Real Estate Investment Analyst
    Real Estate Investment Analyst
    1 month ago
    £35000–£41000 yearly
    Full-time
    Cardiff

    About Us Decent Investment Properties Limited is a professional property investment and asset management company specialising in sourcing, analysing, acquiring, refurbishing, and managing residential property investments across the United Kingdom. Our business focuses on delivering profitable and well-managed investment opportunities through strategies such as BRRR (Buy, Refurbish, Refinance, Rent) and BRF (Buy, Refurbish, Flip), alongside long-term rental portfolio development, holiday-let operations, and property refurbishment projects. As our portfolio and investor base continue to grow, we are seeking a Real Estate Investment Analyst to strengthen our analytical and financial evaluation capabilities. The Role The Real Estate Investment Analyst will play a key role in assessing property investment opportunities and supporting data-driven decision-making across the company’s investment activities. You will be responsible for evaluating potential acquisitions, building financial models, analysing refurbishment strategies, forecasting investment returns, and monitoring the performance of properties within the portfolio. This role combines financial analysis, market research, and collaboration with the acquisitions and property management teams to ensure that investment decisions are commercially sound and aligned with company growth objectives. Key Responsibilities • Conduct financial modelling and investment analysis for residential property opportunities., • Assess property acquisitions using market data, comparable analysis, and return projections., • Prepare detailed investment appraisal reports and financial forecasts., • Analyse refurbishment and development budgets to ensure cost efficiency and profitability., • Monitor financial performance across the property portfolio and produce performance reports., • Support due diligence processes for property acquisitions and refinancing opportunities., • Research UK property market trends, rental demand, and regional investment potential., • Work closely with internal teams involved in property sourcing, refurbishment, and management., • Assist with the preparation of investor reports and presentations. Requirements • Degree in Finance, Economics, Real Estate, Accounting, or a related field., • Strong financial analysis and modelling skills., • Knowledge of property investment strategies and real estate markets., • Advanced proficiency in Microsoft Excel and financial analysis tools., • Strong analytical thinking and attention to detail., • Excellent communication and report-writing skills., • Ability to manage multiple projects and work both independently and collaboratively. Why Join Us This is an excellent opportunity to join a growing property investment company and contribute directly to high-value investment decisions. You will play a key role in analysing opportunities, improving portfolio performance, and supporting the delivery of profitable property investments for our clients.

    Easy apply

Popular jobs searches in Cardiff

Popular process manager jobs locations