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  • Director of Membership
    Director of Membership
    2 days ago
    Full-time
    Glasgow

    Your Mission Should You Choose To Accept It : As Glasgow's City's new Director of Membership, your mission is to drive growth, retention, engagement, and satisfaction across our new Membership product as well as Meetings & Events (M&E), and co-working. The role requires strength and skill in community strategy and activation, driving member experience and team leadership. You’ll lead a team dedicated to delivering exceptional experience that goes beyond the product and services. Your approach is member-centric and marketing-savvy, blending strategic insight with creative execution to build a thriving, local community. From high-impact events to curated member moments, you create opportunities for meaningful connection both inside and outside of the hub. You serve as the key link between the Support Hub and your local hub - translating global strategies into localized experiences that reflect the needs and energy of your community. You’re also the link between the community of Glasgow and your hub, with a strong network in the city. You will report into the General Manager and also be part of the Senior Management of The Social Hub Glasgow. Success is measured by: Membership growth, retention and increased customer lifetime value (CLV) High member satisfaction (NPS), engagement, and advocacy Revenue performance across all Membership, Co-working, and M&E products This role works with a wide range of cross-functional stakeholders, including leaders from the both the local team and the support hub. It’s not your traditional 9-5! In Case You Do Not Know Who, We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection. Be the representative of Membership at The Social Hub Glasgow in the local community, connecting with engaging with local businesses, potential partners and other relevant groups. Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding. Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub. Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working. Work closely with the support hub team to localize and implement global membership initiatives and frameworks. Meet and exceed budgets for Membership, M&E, and workspace products. Analyse membership and engagement data to optimize strategies and deliver measurable business improvements. Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams’ overall performance. Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives. Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas. Who You Are Previous experience in leadership and team management. Bachelor degree in a relevant field. You have at least 6+ years of experience in a Membership, Coworking or other relevant field in a fast paced environment. You have an image of future developments and see opportunities for the organisation and respond to them. You have a commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities. You build and maintain relationships with contacts, while representing the brand of The Social Hub You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation. You are able to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner when preparing and carrying out those tasks. You always seek ways to improve collaboration and alignment between different teams, encouraging cross-collaboration and working as one team. You have exceptional English communication skills, all other languages very welcome! You’re legally allowed to work in the UK What Do Offer The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future The chance to learn and grow in your role with the potential for future growth Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    Easy apply
  • Breakfast Chef
    Breakfast Chef
    2 days ago
    Full-time
    Glasgow

    Food sets the stage; drinks create the mood. The only thing we need is a brand-new friendly member of the TSH community! Your Mission Should You Choose To Accept it: As our superstar breakfast chef, you'll be responsible for making sure our upgraded breakfast is fully stocked at all times. You already have previous experience in kitchens and you're a master at efficient prepping, whipping up tasty breakfast items, and keeping the positive breakfast vibes alive! Not only that, you make things happen and exceed expectations on a regular basis. We're looking for you to join our team where you'll have consistent hours and great colleagues! In Case You Don’t Know Who We Are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do You'll take control of the breakfast service and make sure all guests receive a delicious & memorable breakfast Set up and break down the breakfast You'll understand all details around daily specials, menu changes and special (dietary) needs of guests Monitor portion and waste control to maintain profit margins Monitor incoming goods – such as supplies, ingredients and prefabricated foods You'll maintain the cleanliness of the kitchen You'll put away all deliverables in an organized and timely matter Monitor accurate execution of HACCP guidelines, fire safety policy and working conditions Who You Are Minimum of 1 year’s relevant work experience in a similar role at a similar level kitchen Strong knowledge of food products according to market standards Excellent knowledge of modern cooking techniques You're available during the mornings between the hours of 6:00 - 15:00 (Monday - Friday) You’re legally allowed to work in the UK What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    Easy apply
  • Community Host
    Community Host
    2 days ago
    Full-time
    Glasgow

    Come reimagine hospitality with us as our new super host of our Glasgow location! Your Mission Should You Choose To Accept It… Located in the heart of the Merchant district in the city center of Glasgow, The Social Hub operates around 500 rooms, retail spaces, a restaurant, and a rooftop bar, as well as a thriving co-working community. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community? As our Community Host, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Glasgow-location will become a raving fan of TSH instantly! In Case You Don’t Know Who We Are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do You make sure everyone gets a warm welcome as soon as they walk in You’ll help our guests at our self-check-in kiosks (we have no reception desk) You get to stretch your F&D skills by preparing and serving a variety of local dishes Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!) Who You Are You have a flexible, hands-on, motivated and positive approach You’re an octopus that loves to get your dexterity skills into action You have a background in hospitality, preferably in a hotel environment You love responsibility and handle stressful peak periods like a pro Fluent in English– Know any other languages? The more the merrier! Hard working, responsible and a “let’s do this!” mentality You’re a European citizen or legally allowed to work in The Netherlands What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    Easy apply
  • Community Supervisor
    Community Supervisor
    2 days ago
    Full-time
    Glasgow

    Come join the future of hospitality and be the new Community Supervisor of our Glasgow location! Your Mission, Should You Choose To Accept: Located in the heart of the Merchant district in the city centre of Glasgow, The Social Hub operates around 500 rooms, retail spaces, a restaurant and rooftop-bar, as well as a thriving co-working community. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community? As our Community Supervisor, you’ll make sure that each guest is having the best possible TSH-experience. Together with the Front of House Manager, Hotel Manager and the team of community hosts, you’ll be responsible for running and supervising every aspect of our hotel operations. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. As you can tell, this goes way beyond your old-school hotel: you are the hotel’s super-skilled connector and responsible for the hotel’s seamless and smooth running. In Case You Don’t Know Who We Are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do You’ll supervise and work together with our front of house staff to assist our guests in all their needs. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or making great new connections, it’s up to you to spread the TSH magic! You know about our product offering and how to (cross-)sell these products to our guests Any guest or team member question or complaint that comes in, you handle it like a pro. This also goes for any technical issue that may occur You’re awesome at keeping an overview of all things happening at the hotel and know how to keep a cool head in sticky situations You love to share your TSH-wisdom. When team-members have questions or need assistance, you come to their rescue! You’re the internal TSH networker. You connect with your guest community and know exactly what's going on at all times and how to cater to their needs Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about Who You Are You have a flexible, hands-on, motivated and positive approach You have at least 1 year of hotel experience or team leading experience You’re the internal TSH networker. You connect with your guest community and know exactly what's going on at all times and how to cater to their needs You always have a helicopter view and know exactly when to be where and how to best assist the team You love responsibility and handle stressful peak periods like a pro You have good communication skills in English (Speak any other languages? The more the merrier!) You’re hard working, responsible and have a “let’s do this!” mentality You build, lead and inspire motivated, happy teams like a natural You’re legally allowed to work in the UK What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    No experience
    Easy apply

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