General Manager - Luxury Retail & Hospitality
1 month ago
London
General Manager – Luxury Retail & Hospitality Central London £65,000 - £70,000 + bonus We are looking for a polished, hands-on General Manager to lead a prestigious, heritage-inspired luxury retail and hospitality operation in London. This role combines boutique retail, a restaurant, and exclusive events, offering the chance to drive revenue, shape the customer experience, and grow the business in the UK. The Role: • Lead the London operation across retail and hospitality experiences, ensuring exceptional service and premium presentation. • Manage a team of c.25, overseeing recruitment, training, and development – this will be split over 2 sites • Own financial performance, driving retail and hospitality revenue, managing budgets, and monitoring KPIs. • Develop and expand the hospitality arm: host events, build partnerships, and create unique experiences. • Work closely with international leadership to maintain brand integrity and operational alignment. • Introduce structure and process to UK operations while respecting the brand's heritage and style. Who You Are: • Experienced in luxury retail and high-end hospitality, with a strong commercial mindset and revenue focus. • Polished, professional, and confident, able to represent the business to VIPs, clients, and partners. • Proven leadership experience managing and developing high-performing teams. • Commercially astute, with experience managing P&L, budgets, and operational KPIs. • Passionate about premium customer experiences and creating memorable moments. • Experience in food & beverage alongside retail is highly desirable. • Alignment with sustainability and ethical practices is essential. • Multisite experience is essential. Sounds like you or someone you know? TPBN1_UKCT