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We are seeking a highly organised and reliable Office Assistant to join our team. In this role, you will be the backbone of our office, providing comprehensive administrative support and ensuring the smooth and efficient operation of our daily activities. The ideal candidate has excellent multitasking abilities, a positive attitude, and a strong work ethic. Key Responsibilities • Administrative Support: Manage and coordinate office procedures, including filing, data entry, and record keeping., • Front Desk Management: Serve as the first point of contact for guests and clients, answering and directing phone calls, and managing general email inquiries., • Communication: Handle all incoming and outgoing mail and packages. Take meeting notes and transcribe them into documents., • Supply & Equipment Management: Maintain and re-stock office supplies and ensure all office equipment, such as printers and copiers, is operational., • Scheduling & Coordination: Assist with scheduling meetings and appointments, manage calendars, and coordinate travel arrangements., • Event Planning: Assist in the organisation of company events and conferences., • Facility Upkeep: Help organize and maintain common office areas., • Special Projects: Support office staff and management with clerical tasks and special projects as needed. Qualifications and Skills • Experience: Proven experience in an administrative or office support role is preferred., • Education: A high school diploma or equivalent is required., • Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with calendar management and other office software., • Organisational Skills: Strong organisational and time-management abilities with great attention to detail., • Communication: Excellent verbal and written communication skills, with a positive and professional demeanor., • Problem-Solving: The ability to work independently, multitask, and prioritise tasks effectively.

Job Title Practice Manager Report to Clinical Director Accountable to Clinical Director Job Description: About Private Physiotherapy ltd Private Physiotherapy & Rehabilitation Clinic, based in East London (Ilford/Stratford area), specializes in delivering evidence-based, personalized physiotherapy services for patients of all ages—from young children to older adults. Their expert team supports a wide range of needs, including developmental, neurological, musculoskeletal conditions, sports injuries, and post-surgical recovery. Job summary Practice Manager 37.5 Hours per Week, Full time, Permanent Location: City Gate House, 246-250 Romford Rd, London E7 9HZ Main duties Business Development & Client Acquisition: · Identify and engage with potential new clients to secure new contracts, including private clients, solicitors, Case managers, care homes, schools, and corporate partners. · Prepare and present proposals to potential clients, outlining services and value proposition. · Conduct regular follow-ups with potential clients to nurture relationships and move contracts forward. Clinic-based duties Oversee the day-to-day operations of the clinic and the logistics of our off-site services. Manage clinic schedules, appointments, and patient flow to optimize physiotherapist availability for both in-clinic and off-site visits. Maintain and update all operational policies and procedures, ensuring the compliance. Manage and procure clinic supplies, equipment, and consumables, ensuring adequate stock levels are maintained for both the clinic and mobile services. Implement and maintain all health and safety protocols, ensuring a safe environment for both staff and patients. Patient & Client Management: · Act as the primary point of contact for all patient and client queries, providing a professional and empathetic service. · Manage relationships with key partners, including solicitors, medical provider agents, and care homes, ensuring timely communication and efficient case management for all services. · Handle new patient registrations, booking appointments, and managing a patient waitlist, specifically coordinating home visits, school visits, and care home visits with the relevant parties. · Communicate effectively with a diverse range of clients. Financial & Administrative: · Maintaining financial records, to include Profit and Loss, KPIs, expenses and revenue and budget planning · Manage all billing and invoicing, ensuring timely payment from patients and third-party providers for all services, including travel fees for off-site visits. · Process and track all financial transactions, including payments from walk-in patients and contracted services. · Reconcile daily financial reports and prepare weekly/monthly summaries for the clinic owner. Staff Management: · Assist with the recruitment, onboarding, and training of new administrative staff. · Experience of managing a team including knowledge of HR processes and compliance · Manage a small team of administrative and support staff, ensuring they are motivated and productive. · Conduct regular team meetings to ensure clear communication and to address any operational issues, including challenges related to off-site services. Job Revision and Service Review You will be expected to participate in regular reviews of your role and responsibilities to ensure they remain effective and aligned with the needs of the clinic. This includes contributing to the evaluation of services by providing feedback on processes, client care, and operational efficiency. You will also support improvements in clinic services by identifying areas for development and suggesting practical solutions, and actively engage in discussions on service quality, outcomes, and best practices to help enhance the overall patient experience. Job description reviewed by Mohammed Alauddin Date: 15/09/2025