Service desk jobs in Luton - Page 2Create job alerts

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

A prominent recruitment agency based in Stevenage seeks an IT Service Desk Analyst for a 4-month contract. Responsibilities include logging incidents, solving issues, and delivering excellent customer service.

Saffron Building Society is seeking a Service Desk Analyst to join our team on a full-time, permanent basis, based in. Experience in a service desk or IT support role is desirable but not essential, as full training will be provided. This is an entry-level opportunity into IT, ideal for someone with

We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users.

A financial services organization in the United Kingdom is seeking an experienced 2nd Line Service Desk Engineer to provide high-quality technical support within a structured, regulated environment.

A global investment organisation is seeking a Service Desk Analyst to provide exceptional first- and second-line support within their IT team. This role involves diagnosing and resolving technical issues while ensuring high service quality.

Parts, Accessories & Service Performance. With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. We are seeking a technica

We’re looking for a proactive and technically capable Service Desk Analyst to join our Clients IT Service Desk team. IT Service Desk Analyst Savings (12-month FTC). Experience in a service desk or IT support role.

Working knowledge of service desk ticketing tools such as ServiceNow or ManageEngine. Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner. Working to agreed processes, procedures, service levels and guidelines to deliver an efficient service to end

We’re seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. IT Service Desk or similar support role. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be foun

A local government authority in London seeks an IT Service Desk Analyst to deliver exceptional IT support.

A healthcare service provider in the UK is looking for a Band 4 Service Desk Analyst to manage IT queries efficiently. The successful candidate will act as the first point of contact for the Service Desk, logging and resolving calls and ensuring high standards of customer service.

Play an active role in the support space and work closely with the Service Desk Lead and other Service Desk Analysts in the company. We are actively seeking an experienced Service Desk Analyst – Application Support in England to work remotely for our global Service Desk team. Experience with servi

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service.

A leading law firm is seeking an IT Service Desk Analyst to provide 1st line IT support for internal staff. The ideal candidate will have excellent troubleshooting skills, a minimum of 12 months of help desk experience, and proficiency in Microsoft Office 365.

Our service desk analyst roles are one of the many entry points into a career in IT. Continually improve the way the service desk works. University Placement Year - Service Desk Analyst (Starting Summer 2026).

You will be fully backed by the wider IT service desk and technology team. Senior IT Service Desk Engineer. Resolve incidents and service requests, troubleshooting a wide range of issues.

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. Identify opportunities to improve service desk processes and procedures to enh

Escalation Management: Escalate high-priority (P1/P2) incidents to the Service Desk Supervisor or Costain Service Account Manager. Incident Response: Address incidents and service requests escalated from the Service Desk that cannot be resolved remotely. Effective Collaboration: Work collaboratively

Familiarity with ITSM tools (ServiceNow, Freshservice, etc. Proven experience in an IT support or service desk role. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisat

A leading IT service provider in Stevenage is looking for an IT Service Desk Analyst to join their prestigious Service Desk team.

Sound knowledge of Service Desk and Asset Management software. Excellent organisational skills to manage multiple open incidents/service requests and call backs. Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attem

Service Desk Analyst, IT Support Engineer, ITIL, Professional Services, Microsoft Troubleshooting, London. Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. You MUST have Professional Services experience, along with good IT Suppor

We’re not just about fixing issues; we’re about creating solutions! No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of th

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. Previous experience with deploying Service Desk AI chat bots/agents.

Support / Level 2 Service Desk Analyst / On-site. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Proven ticket handling experience in a busy service desk environment.

A regional building society in Saffron Walden seeks a Service Desk Analyst to provide first-line IT support. The role requires strong customer service skills, a proactive attitude, and a full UK driving licence for commuting.

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even

An established IT services provider in Sheffield is seeking a Service Desk Engineer to join their team. The role involves troubleshooting Windows and Microsoft 365 issues, responding to user support requests, and managing service tickets.

You will play a crucial role in maintaining high service levels and ensuring the smooth operation of IT services for the entire business. Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. You will grow your skills in IT Service M

A staffing agency in the UK is seeking a Support Analyst to provide first point of contact Service Desk support. The role involves resolving support tickets while maintaining high customer satisfaction and adherence to service level agreements.

Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you to their IT Service Desk team. A culture focused on collaboration, continuous learning, and great customer service. Log, prioritise and resolve incidents and service requests.

Experience working in a Service Desk, Helpdesk, or IT Support role. You will be responsible for resolving IT incidents and service requests, ensuring timely resolution, and delivering a high standard of customer service. This role is ideal for professionals with a solid IT support background who enj

You will resolve technical issues, support colleagues across the business, and contribute to improvements in the IT service.

Experience: A proven track record of delivering high quality IT Service Desk support, working on a Service Desk supporting a 1000+ user, multi‑site environment. As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues and requests, playing a vital role in kee

A leading insurance service provider in Greater London seeks an IT Support Manager.

A local government authority seeks an IT Service Desk Analyst to provide exceptional support as the first point of contact for IT-related issues. The role demands strong customer service skills, problem-solving abilities, and familiarity with ITIL principles.

A leading health services provider in Essex is hiring two Service Desk Analysts to support their expanding operations. The role focuses on providing excellent customer service, managing incidents, and mentoring new staff.

A leading mobility service provider in the UK is looking for a motivated TSD Analyst to support the Connected Car workforce for Jaguar Land Rover. The ideal candidate will have experience in telecommunications, customer service, and technical troubleshooting. Responsibilities include managing case a

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England.

A local government council in Greater London is seeking an IT Service Desk Analyst to ensure exceptional IT support across various platforms. The ideal candidate will possess strong customer service skills and a foundational understanding of ITIL practices.

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Work on incidents and service requests. Active Directory Domain Services.

Join our Team as a Managed Service Desk Engineer - T2!. The Managed Service Desk Engineer - T2 is a key point of contact for our converged customers with cloud-based IP telephony solutions. Customer‑focused and passionate about service.

The IT Service Delivery team (which includes the IT Service Desk) consists of 20 staff. The IT Service Desk is responsible for providing a professional and high quality service to the firm’s internal staff. Using the IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tr

Are you passionate about delivering a high‑quality user‑centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. Working closely with experienced colleagues, you’