IT Field Technician
14 hours ago
Cardiff
Make your mark with Colas Rail UK At Colas Rail, differences matter. Join a team where being your authentic self is respected, encouraged, and vital to our success. At Colas Rail you'll be at home. You'll be welcomed into an inclusive team where there's a role for every talent and a close-knit, familial culture. You will also get the opportunity to help us transform transportation, set new standards, and dare to be different. This is true because... • We value everyone as part of the same team., • We treat everyone as equals - and everyone is approachable, from the CEO down., • We put you in control of your career to lead and grow in any way you want., • We have a culture of care, from safe working environments to diversity and inclusion., • We're renowned for innovation, adopting new ideas, and daring to be different., • Able to generate innovative solutions in work situations, • Utilize all work based opportunities to develop and progress within job role, • A proven ability to work independently using your initiative, • Experience in supporting on premise and, cloud and SAAS based IT systems, • Good knowledge of supporting MDM solutions such as Airwatch, Intune etc., • Knowledge of Active Directory (AD), • Good understanding of Virtual platforms (VMware, Hyper-V), • Good understanding of backup technologies (‘Veeam), • Experience in using ServiceNow, • Experience troubleshooting problems using remote tools, • Experience of IT support in a Railway environment is advantageous, • Experience of resolving network issues and an understanding of TCP/IP, • Documentation and regular updating of procedures and processes and change management, • Relevant technical certifications desirable, • Experiencing using and supporting Powerapps based products, • Good Documentation skills for regular updating of procedures, processes, change management, and Project updates, • End users – Locally & remotely, • Hardware – Laptops & desktops, • Printers, Plotters, Scanners & MFD’s, • Mobile devices – Smartphones, tablets etc., • Software – Windows 10, Office 2016, Office 365 etc., • Call logging, update and resolution, • Maintain asset records including prompt uploading/emailing of delivery notes, • Make sure appropriate forms are completed, • AD objects including Users, computers, groups etc., • Basic server tasks, • Build/Restore Laptops, PCs, Smartphones & Tablets, • Smartphones & Tablets via MDM, • Install Printers & Plotters, • Basic network switch admin, • Network Patching, • Software Server & Desktop Applications and Services, • General monitoring, • Communicate Cyber Security Awareness and prompt escalations/resolution of incidents relating to Cyber Security, • Documentation and regular updating of Project updates, procedures, processes and change management, • Prompt Communication and escalations/progress updates of unplanned and planned outages, notices to all customers who are impacted and keep relevant group informed until the matter is resolved, • Business continuity testing, • As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements., • Competitive Salary, • 26 days Annual Leave, • Industry leading Life Assurance, • Healthcare Cash Plan, • Wellbeing Employee Assistant Programme, • Pension Scheme, • Eye Care Vouchers, • Long Service Award