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Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required: May be required to travel as per Business requirements. Reports to: Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services. The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities (…Responsibilities to include but not be limited the following) Job Description :- ( …Not limited to) • Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo’s as per business needs., • Foster collaboration, knowledge sharing, and innovation across the WFM function., • Architect end-to-end WFM processes (forecasting, scheduling, real-time management)., • Identify and implement optimization opportunities to improve efficiency and accuracy., • Ensure processes align with TP BEST WFM framework standards., • Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD’s and Integrations processes., • Partner with IT and vendor teams to ensure robust infrastructure delivery., • Maintain governance and compliance across WFM platforms, • Work closely with WFM resources, operations leaders, and business stakeholders., • Translate business requirements into scalable WFM solutions., • Act as the subject matter expert for WFM optimization initiatives., • Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence)., • Provide insights and recommendations to senior leadership., • Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- • SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries., • Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists)., • WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools., • IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration., • TPS Migration: Current progress, next steps, and completion strategy., • Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies • Technical Expertise: Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc, • Analytical Skills: Strong ability to interpret data, identify trends, and propose solutions., • Leadership: Proven experience managing WFM teams and driving organizational change., • Project Management: Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred., • Communication: Excellent stakeholder management and presentation skills., • Strategic Thinking: Ability to align WFM processes with long-term business goals. Preferred Qualifications • 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role., • Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred., • Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts)., • Demonstrated success in delivering WFM infrastructure projects., • Familiarity with TP BEST WFM framework or similar global standards., • Bachelor’s degree in Business, Operations, or related field.

You will need to login before you can apply for a job.CONTRACT TYPE: Fixed-term Contract / Attachment, Full-time until end of March 2026.DEPARTMENT: Nations Business and Operations - Audio Operations (Radio).LOCATION: Central Square, Cardiff.PROPOSED SALARY RANGE: £34,900 - £43,750 per annum depen

Teaching Assistant (TA) Wanted.Academics are currently recruiting for a passionate 1:1 TA to work alongside a pupil at a Welsh medium primary school in Cardiff, starting from November 2025.The role will be full time and long term, initially until October Term, but will be extended until the end of t

Front of House Team Member - Fixed Term Contract. Front of House UK - Fixed Term Contract - Cardiff. Make the most of your time off work with discounts on cinema tickets, travel websites and big brands available.

If you're committed to full-time work and eager to contribute, apply now to secure your position for the academic year.

This full-time role operates term time only, allowing for a flexible work schedule.

Term Time Teachers are committed to safeguarding and promoting the welfare of children, therefore all applicants will be subject to a full face-to-face registration and an Enhanced DBS (Formerly known as CRB). Feb 2026 - Aug 2026, Full-Time. Are you an experienced EYFS leader looking for an exciting

This part-time position offers a salary of £12,875 – £13,752 and includes a range of benefits.

A leading catering company in England seeks a Team Leader to manage kitchen operations at The Hathershaw College.You will motivate a team and oversee meal preparation for 600 students while ensuring adherence to dietary requirements.A strong chef background and team management experience are essenti

This position is part-time, term time only, and offers a supportive working environment with a focus on inclusive education.

Barchester can offer long term career growth and opportunities for ambitious chefs who pride themselves on working at the highest of standards.

A local educational institution in Newport is seeking a part-time Teaching Assistant Level 2.

Working 1:1 or 2:1 with some students, to give them the time and support they need to learn.

Teaching Assistant - Cardiff Position: Teaching Assistant - Cardiff (Agency Role) Start Date: 05/01/26 Pay: £88.Requirements: Enhanced DBS required We are seeking a dedicated and enthusiastic Teaching Assistant - Cardiff to work in a welcoming primary school in Cardiff.This is a fan

Part Time Support Worker Location: Hyde Pay Rate: £12. T&C’s paid following the successful completion of a 6-month probation period Hyde - Part Time Support Workerc272c101-f45c-4783-b4a0-50ad222b87c0.

Shift Details:?? Full-time (37. Part-time & Sessional roles also available? Why Lifeways? Feel Valued: £200 for successful referrals 10% off at B&Q for all team members Eligible for the Blue Light Card – discounts on shopping, food, days out & more Cycle to Work Scheme – Up to £1,000 Gym disco

About Us:The Cambian Group are a leading provider of residential care for children and young people.We are dedicated to creating a safe, nurturing environment where children can thrive and develop their full potential.Our residential services are designed to meet the needs of young people who requir

Ready to make your application Please do read through the description at least once before clicking on Apply.Job Title: Relief Chef Location: Cardiff & South Wales Pay: £16.Contract Type: Temporary (with permanent opportunities available) ________________________________________ ????? Your Role Wor

This is a challenging role at times – but it’s also one of the most rewarding. Here’s what you’ll get: Full induction and specialist training Support to gain professional qualifications (SVQ4) Competitive salary plus sleepover allowance £500 Welcome Bonus paid on successful completion of pr

Cleaner required for an immediate start.Working Monday to Friday 7am to 4pm.Do you have the skills to fill this role Read the complete details below, and make your application today.You will need to be living in the EX5 Exeter Devon area and able to start at 7am £12.Cleaning of airport hanger & pri

Position: Higher Level teaching assistant (HLTA) Location: Netherlea School- Dumfries Hours: Full time, Term time, Permanent position Salary:£24,192.

What youll do: To be responsible for the day-to-day supervision for all staff working in the kitchen/dining room To prepare and cook meals for residents according to agreed menusTo ensure that meals are provided on time in accordance advertised meal timesTo en

Working 1:1 or 2:1 with some students, to give them the time and support they need to learn.

Ability to work under pressure and manage time effectively in a fast‑paced, growing non‑profit environment.

Working 1:1 or 2:1 with some students, to give them the time and support they need to learn.

Full-Time Cleaners – Immediate Start. We are currently seeking full-time cleaners to join our team.

We think our people here at Samworth Brothers are the best out there! So, let’s talk about them first.We are constantly in awe of their dedication to get the job done and the commitment they show.We are also super proud of having such a multicultural team of welcoming, spirited people who look out

Long term (an academic term or more) experience of working with children on a one‑to‑one basis. The school in North Birmingham has recently received funding and is looking for talented SEND TAs to work on a casual or full time basis for the rest of the school year.

Very excited to be working with this food focused Group who are looking for Development Chefs to strengthen their team - this role would ideally be based in Riyadh initially!.As Development Chef, you will work hand in hand with the Culinary Team, Chefs, Procurement and Training divisions.The Develop

Full-time role with opportunities to learn and grow in a supportive environment.

A leading recruitment agency in food industry is seeking a Development Chef to create innovative, cost-effective menus for high-volume catering environments.The ideal candidate will have a strong culinary background and experience in food development.The role requires strong commercial acumen, excel

This range is provided by Avery Healthcare.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we’re here to celebrate and

Nous concevons des installations électriques, implémentons des infrastructures électromécaniques, automatisons les bâtiments, planifions les réseaux câblés - nous nous chargeons de la planification globale, de l’Appui à Maîtrise d’Ouvrage et de la direction générale des travaux.

Une entreprise de quincaillerie bien établie au Royaume-Uni recherche un Responsable matériaux pour gérer le service et les opérations de son département.Le candidat idéal devra posséder des compétences en gestion, une expérience en marchandisage et une excellente maîtrise du français.Ce

A leading care provider in Leicester is seeking a Support Worker to make a difference in the lives of individuals with disabilities and mental health conditions.This role offers flexible hours, competitive salary, and professional development opportunities.Ideal candidates should be excellent commun

Refer a friend bonuses are subject to terms and conditions. Track your progress in real time and explore other opportunities that match your skills.

What matters are your values, your passion and determination to make a difference in the lives of people with autism or learning disabilities. Paid mileage and travel time between appointments. Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part

Working as part of a ward-based team assist in the delivery of a high standard of nursing care, acting in a professional manner at all times. Ability to prioritise competing demands on time.

The post is offered on a part‑time basis of 32.

Working as part of a ward-based team assist in the delivery of a high standard of nursing care, acting in a professional manner at all times. Ability to prioritise competing demands on time.

Working within the legislative framework of Part One of the Mental Health (Wales) Measure, to improve access to mental health support at a primary care level for people with mild to moderate or severe but stable needs.The post holder will provide support and guidance to people suffering with mental

The post holder will assist the trained nurses whilst working in partnership with other health care professionals, the patient and the family in delivering evidenced‑based practice to patient and clients.The post holder will carry out direct patient care as documented in the under the supervision

Looking for an additional income? A rewarding role and a chance to make a real difference? Come and Join the Sense Team! We provide comprehensive training for you to excel as a Support Worker.You will join our amazing Community Service team in Whiltland, Carmarthenshire.This is a permanent role work

Bank Holidays paid at time and a half, Christmas Day, Boxing Day, and New Year’s Day double time. Permanent – Full-time, part-time, mornings, evenings, and weekends work. Visit nominated adult clients, at times directed by care coordinators and management.

As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time.

Ability to prioritise competing demands on time.

Depending on your availability, we are flexible and can offer part-time and full-time contracts to suit your needs, with the option of extra bank hours. We have a variety of hours available to suit your lifestyle (days, evenings, and weekends); with working patterns between the times of 7.

Permanent – Full-time, part-time, mornings, evenings, and weekends work. Bank Holidays paid at time and a half, Christmas Day, Boxing Day, and New Year’s Day double time. Visit nominated adult clients, at times directed by care coordinators and management.