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An exciting opportunity has arisen for an experienced Lettings Manager to join an independent estate agency in the Aylesford area. This position offers the chance to play an important role within a growing lettings operation and contribute to its ongoing development. Worth Recruiting – Property Industry Recruitment Job Title: Lettings Manager Sector: Residential Lettings Location: Aylesford, ME20 7JL Salary: OTE £65,000 per annum Position: Permanent – Full Time Reference: WR89997 You will take responsibility for developing the lettings division: generating new business opportunities, increasing market presence, and implementing effective processes and procedures. Working within a varied and client-facing environment, you will utilise your lettings expertise, leadership abilities, and relationship-building skills to support business growth and deliver a high standard of customer service. What's in it for you (Benefits): • Exceptional earning opportunities, • Company car provided, • Excellent long-term career progression opportunities, • Opportunity to play a key role in a growing lettings operation, • Supportive and professional working environment The Company: • Independent estate agency with a strong local presence, • Focused on delivering excellent customer service and property expertise, • Professional and collaborative working environment What You'll Be Doing (Key Responsibilities) as a Lettings Manager: • Generating new business opportunities and securing lettings instructions, • Carrying out valuations and listing residential properties, • Increasing market share and supporting business growth initiatives, • Implementing processes and procedures within the lettings function, • Managing and supporting team performance and day-to-day activities, • Building and maintaining strong relationships with landlords and clients What our client is looking for (Skills & Experience): • Previous experience within residential lettings, • Experience carrying out valuations and winning instructions, • Proven ability to manage and support a team effectively, • Strong sales and negotiation skills, • Excellent customer service and communication abilities, • Professional telephone manner and confident interpersonal skills, • Full UK driving licence is essential, • Knowledge of the Aylesford area would be advantageous Is this the role for you? Contact Worth Recruiting now! If you are interested in this Lettings Manager role, please contact the Property Recruitment Team at Worth Recruiting immediately, quoting job reference: WR89997. About Your Application: • Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful., • Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website., • Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client., • Please Note: This vacancy summary is intended as a general guide only and should not be used as a definitive job description. Our client’s job description, including details like the salary, may change without prior notice and in any case may be influenced by the skills, qualifications, previous experience, attitude, and ability of a candidate. About Worth Recruiting: Worth Recruiting provides a bespoke recruitment service to the Property Industry offering roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech. Find out more at: worthrecruiting.me. Job Reference: WR89997 – Lettings Manager – Residential Lettings

Job Title - Sales Executive Location - Kent Overview Our clients are a growing commercial finance brokerage supporting businesses across the UK with funding solutions including asset finance, business loans, refinance and working capital facilities. They are are looking to recruit an ambitious and driven Sales Executive to join their team. You will Report directly to the Director, the successful candidate will play an important role in generating new business opportunities, building client relationships and supporting the continued growth of their business. This is a full-time office-based role suited to someone with minimum 3 years’ sales experience who is confident speaking with business owners, commercially minded and motivated by uncapped earning potential. Key Responsibilities Generate and develop new business opportunities across a range of sectors Build relationships with prospective and existing clients Manage outbound calls, follow-ups and lead generation activity Identify client funding requirements and introduce appropriate finance solutions Maintain and develop introducer and partner relationships Work closely with Directors and internal teams to support deal progression Keep CRM systems and pipeline activity updated accurately Support achievement of individual and team sales targets Support LinkedIn and networking activity to help grow visibility and relationships Represent the business professionally across calls, meetings and networking opportunities Skills & Experience Minimum 3 years’ sales experience Strong communication and relationship-building skills Confident and professional telephone manner Motivated, ambitious and target-driven Commercial awareness and ability to identify opportunities Experience within finance or commercial sectors beneficial but not essential Strong IT and computer skills, including Microsoft Office, CRM systems and general digital administration Confident using LinkedIn professionally for networking, relationship building and business visibility and supporting company LinkedIn activity, maintaining professional online presence Ability to work effectively within a fast-paced office environment Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Job Title - Business Development Associate Location – Kent Overview Our client are an independent commercial insurance broker providing tailored insurance solutions to businesses across the UK, with specialist expertise across sectors including construction, logistics, manufacturing, property and transport. They are looking for a professional and motivated Business Development Associate to join their team. This role will support business development activity, client relationship management and new business growth across the commercial insurance division. The successful candidate must have previous insurance experience, strong communication skills and hold the Cert CII qualification. Key Responsibilities Support generation and development of new business opportunities Build and maintain relationships with clients, introducers and insurer partners Assist with client meetings, prospecting and follow-up activity Identify insurance requirements and support delivery of tailored solutions Work closely with Account Handlers and Directors across new business opportunities Support preparation of client documentation, presentations and market submissions Maintain accurate CRM and pipeline records Support LinkedIn and networking activity to help grow visibility and relationships Deliver professional and responsive service throughout the client journey Skills & Experience Previous commercial insurance experience essential Cert CII qualification required Strong communication and relationship-building skills Organised, proactive and commercially minded Professional telephone and client-facing manner Strong IT and computer skills, including Microsoft Office, CRM systems and general digital administration Confident using LinkedIn professionally for networking, relationship building and business visibility and supporting company LinkedIn activity, maintaining professional online presence Ability to work effectively within a busy office environment Experience using Acturis beneficial but not essential Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

My client is looking for a gardener based in Kent ME6. Hours Monday - Friday 8am - 4pm with an hour break. Salary £24,500 Your main objective is to ensure that the site is a pleasant environment for residents and visitors as well as a pleasant work environment for yourself. To care for and maintain the estate as a whole as directed by the Head Gardener or Estate Manager. You should look presentable and welcoming at all times and be polite and courteous towards residents or visitors to the development. Duties • To report all incidents, accidents and maintenance visits at the property to the Estate Manager or, in their absence, the Managing Agents., • Report to the estate manager whenever possible any defects, health and safety issues, security problems, failed lamps, etc., • Ensure that rubbish and waste is cleared away at the end of each day and the estate is always left in a safe, clean and tidy, condition that can be enjoyed by all residents and visitors., • Where a resident has left goods/items within the common areas of the development that could be construed as dangerous or unsightly, ensure that they are removed in order to avoid any breach of health and safety and fire precautions; liaise with the estate manager accordingly., • Ensure you maintain total confidentiality in dealing with residents and their visitors at all times. Never disclose any information to a third party that may be detrimental to the client, managing agent or colleagues., • Duties will include but not limited to - Litter picking, mowing grass, strimming grass, weeding, hedge cutting, planting, mulching & gritting., • Should you find intruders or persons that may have intentions of a nefarious nature on the property, under no circumstances should you try and apprehend them. Please try to make sure that the intruders are aware that they have been seen and make efforts to remember as much detail about them as possible so that you may be able to provide a description of the intruder. You should immediately telephone the police and file a report with the estate manager. Health and saftey • Health and Safety is of paramount importance - do not take risks. You must never put yourself, a colleague, contractor, resident or visitor to the site, in a dangerous position. All areas of risk must be labelled, or sealed off with suitable warnings put up. Report incidents immediately and report such incidents to the estate manager so they can arrange for contractors to attend to resolve the problem., • If contractors are on site and you are unhappy with the manner in which they are working in the common parts which presents a hazard, you must inform the estate manager immediately, or, in their absence, the Managing Agents.

Sales Executive – Kia Maidstone Salary £24,000 (uncapped earnings) Fun, exciting, rewarding work. Join us for the ride. Working with world-class brands as a Sales Executive you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim. What we can offer you • Enjoy 33 days of annual leave (including bank holidays) to rest and recharge, • Save money every day with our exclusive retail discounts, • Drive a great deal with discounts on new and used cars, plus servicing offers, • Plan for the years ahead with our company pension scheme, • Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter, • Commute for less with our cycle-to-work scheme, • Prioritise your wellbeing with dedicated support for you and your family, • 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily, • Make a difference with a paid day to volunteer in your community, • Invest in your future with our company share purchase plan, • Earn financial rewards when you refer a friend to join the team, • Keep learning and growing with our training and development opportunities for everyone., • Life assurance with the option to increase cover, • We’re open to flexible working options – just ask What you’ll do day to day • Guide customers through a seamless journey, from the initial welcome to negotiation and the handover of their purchased vehicle, • Actively prospect for new customers via telephone, attend product launches and events, and maintain a comprehensive enquiry database, • Maintain in-depth product knowledge and continuously enhance expertise through manufacturer-led training sessions, • Recommend suitable add-on products that align with customer needs and preferences, • Ensure the effective use of customer enquiry management systems for optimal tracking and follow-up, • Deliver outstanding customer service that fosters loyalty and encourages referrals Helpful skills and qualifications Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. • Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships, • Ability to deliver first-class customer service with energy and enthusiasm, • A genuine interest in helping customers and contributing to the team’s success, • Strong organisational skills with the ability to meet deadlines, with excellent attention to detail, • Exceptional listening and communication skills, focused on understanding customer needs, • Must hold a valid UK driving licence We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

This is a newly created role designed to support the Group Supply Chain Manager in overseeing team management and daily operations. The successful candidate will possess strong administrative, negotiation, and analytical skills, enabling them to deliver reliable sourcing solutions and contribute to the company’s continued growth and operational success. This is an office-based role. You will work Monday-Thursday with week 1 Friday off and week 2 Friday working 4 hours. The working hours are flexible starting between 07:00-09:00 and finishing between 16:15-18:15 Monday-Thursday, same start time on the Friday worked but finishing between 11:00-13:00. Responsibilities - Purchasing Team Leader • Lead day-to-day purchasing team workload requirements with the Buyers and Purchasing Assistants (tactical activities), • Support the Group Supply Chain Manager to develop and implement procurement strategies and plans to achieve company goals and objectives., • Early involvement with cross-functional teams to understand their requirements and provide procurement solutions that meet project needs., • Conduct market research and analysis to identify trends, market conditions along with potential risks and opportunities., • Commercial awareness to identify and evaluate potential suppliers. Negotiate contracts, terms, and pricing agreements to ensure favourable terms and conditions., • Using MRP (and other business tools) to identify demand and track inventory levels for delivery of category purchases., • QCD- Evaluate supplier KPI’s and undertake performance reviews to ensure compliance with contractual agreements., • Manage and maintain relationships with existing suppliers, whilst addressing any performance issues and risks which may arise., • Identify cost-saving opportunities and implement strategies to optimise category management spend., • Stay updated on industry market trends to make informed purchasing decisions., • Maintain accurate records of purchases, savings, contracts, and supplier information. Requirements - Purchasing Team Leader • Competent user of MRP systems, • Good communication skills (via telephone, face-to-face and email), • Good organisation and interpersonal skill, • Previous experience of procurement and logistics work on large project and product manufacture, • Ability to use MS Excel and Word to successfully run and manage projects, • Fabrication/manufacturing/engineering purchasing experience advantageous, • Working knowledge of steel grades Benefits • 22.5 days holiday plus Bank Holidays, • Life Insurance – 4 x salary, • Pension, • EAP, • Private healthcare Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

Trainee Mortgage Advisor opportunity in Chatham: Candidates must be CeMAP qualified or have strong property industry background: Strong lead flow and excellent earning potential within busy estate agency environment supporting residential buyers with mortgage solutions. Worth Recruiting – Property Industry Recruitment Job Title: Trainee Mortgage Advisor Sector: Financial Services Location: Chatham, ME4 6PN Salary: OTE £55,000 per annum Position: Permanent – Full Time Reference: WR89383 Worth Recruiting is delighted to present an opportunity for a Trainee Mortgage Advisor to join a busy Estate Agency Group based in Chatham. The Mortgage Services Division benefits from a strong volume of quality internally generated leads, offering an excellent platform for career development and success. This role would suit a sales-focused individual looking to build a long-term career within financial services. Free CeMAP training and assessment are available for suitable candidates, although candidates will be expected to contribute towards the cost of the CeMAP examination. What's in it for you (Benefits): • Strong pipeline of quality internally generated leads, • Competitive earning potential with uncapped commission structure, • Ongoing training and career development opportunities, • Supportive and professional team environment, • Opportunity to build a long-term career within financial services The Company: • Busy Estate Agency Group based in Chatham, • Professional Mortgage Services Division with strong lead generation, • Customer-focused business supporting residential buyers What You'll Be Doing (Key Responsibilities) as a Trainee Mortgage Advisor: • Advising clients on suitable mortgage and protection products, • Managing mortgage enquiries generated through the estate agency network, • Building relationships with buyers and guiding them through the mortgage process, • Maintaining compliance with FCA regulations and company procedures, • Working closely with estate agency colleagues to maximise opportunities, • Developing knowledge of mortgage products, lenders, and financial services What our client is looking for (Skills & Experience): • CeMAP qualified, • Previous experience within sales, customer service, or estate agency preferred, • Strong communication and relationship building skills, • Confident and professional telephone manner, • Motivated to build a career within mortgage and financial services, • Organised with good attention to detail, • Ability to work within a busy and target-focused environment, • Full UK driving licence Is this the role for you? Contact Worth Recruiting now! If you are interested in this Trainee Mortgage Advisor role, please contact the Property Recruitment Team at Worth Recruiting immediately, quoting job reference: WR89383. About Your Application: • Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful., • Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website., • Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client., • Please Note: This vacancy summary is intended as a general guide only and should not be used as a definitive job description. Our client’s job description, including details like the salary, may change without prior notice and in any case may be influenced by the skills, qualifications, previous experience, attitude, and ability of a candidate. About Worth Recruiting: Worth Recruiting provides a bespoke recruitment service to the Property Industry offering roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech. Find out more at: worthrecruiting.me. Job Reference: WR89383 – Trainee Mortgage Advisor– Financial Services

Conveyancing Legal Secretary Gillingham, Kent A reputable law firm is seeking a conveyancing Legal Secretary to join its Gillingham, Kent office. This is a full-time permanent role, office based which can offer a great career to the right candidate. The role will involve audio typing, administrative duties, answering the telephone, arranging appointments and dealing with clients. On offer is a varied workload, competitive salary, 25 days holiday along with clear career progression prospects within a firm that really does value its employees. How to Apply: \n • Online: Apply with your updated CV via the provided link, • Contact: For immediate consideration, contact Robert Rowland at G2 Legal\n We look forward to hearing from you. (Please note that salary is just a guideline). #INDMADS

Sales Executive - First Business Finance The Historic Dockyard, Chatham, Kent | Full Time | Office Based Overview First Business Finance is a growing commercial finance brokerage supporting businesses across the UK with funding solutions including asset finance, business loans, refinance and working capital facilities. We are looking for an ambitious and driven Sales Executive to join our team at our Kent office. Reporting directly to the Director, the successful candidate will play an important role in generating new business opportunities, building client relationships and supporting the continued growth of the business. This is a full-time office-based role suited to someone with minimum 3 years’ sales experience who is confident speaking with business owners, commercially minded and motivated by uncapped earning potential. Key Responsibilities • Generate and develop new business opportunities across a range of sectors, • Build relationships with prospective and existing clients, • Manage outbound calls, follow-ups and lead generation activity, • Identify client funding requirements and introduce appropriate finance solutions, • Maintain and develop introducer and partner relationships, • Work closely with Directors and internal teams to support deal progression, • Keep CRM systems and pipeline activity updated accurately, • Support achievement of individual and team sales targets, • Support LinkedIn and networking activity to help grow visibility and relationships, • Represent the business professionally across calls, meetings and networking opportunities Skills & Experience • Minimum 3 years’ sales experience, • Strong communication and relationship-building skills, • Confident and professional telephone manner, • Motivated, ambitious and target-driven, • Commercial awareness and ability to identify opportunities, • Experience within finance or commercial sectors beneficial but not essential, • Strong IT and computer skills, including Microsoft Office, CRM systems and general digital administration, • Confident using LinkedIn professionally for networking, relationship building and business visibility and supporting company LinkedIn activity, maintaining professional online presence, • Ability to work effectively within a fast-paced office environment Package & Benefits • Competitive basic salary, • Uncapped commission and earning potential, • Private medical cover, • Full-time office-based role at The Historic Dockyard, Chatham, Kent, • Career progression opportunities within a growing business, • Supportive and entrepreneurial team environment If you’re ambitious, commercially minded and looking to build your career within a growing independent finance business, we’d love to hear from you. Apply here or send your CV and a short introduction to Tom Castle comms@srtpartners.co.uk

Business Development Associate - Commercial Insurance The Historic Dockyard, Chatham, Kent | Full Time | Office Based Overview Readhunt is an independent commercial insurance broker providing tailored insurance solutions to businesses across the UK, with specialist expertise across sectors including construction, logistics, manufacturing, property and transport. We are looking for a professional and motivated Business Development Associate to join the team at our Kent office. This role will support business development activity, client relationship management and new business growth across the commercial insurance division. The successful candidate must have previous insurance experience, strong communication skills and hold the Cert CII qualification. Key Responsibilities • Support generation and development of new business opportunities, • Build and maintain relationships with clients, introducers and insurer partners, • Assist with client meetings, prospecting and follow-up activity, • Identify insurance requirements and support delivery of tailored solutions, • Work closely with Account Handlers and Directors across new business opportunities, • Support preparation of client documentation, presentations and market submissions, • Maintain accurate CRM and pipeline records, • Support LinkedIn and networking activity to help grow visibility and relationships, • Deliver professional and responsive service throughout the client journey Skills & Experience • Previous commercial insurance experience essential, • Cert CII qualification required, • Strong communication and relationship-building skills, • Organised, proactive and commercially minded, • Professional telephone and client-facing manner, • Strong IT and computer skills, including Microsoft Office, CRM systems and general digital administration, • Confident using LinkedIn professionally for networking, relationship building and business visibility and supporting company LinkedIn activity, maintaining professional online presence, • Ability to work effectively within a busy office environment, • Experience using Acturis beneficial but not essential Package & Benefits • Competitive basic salary and uncapped commission, • Private medical cover, • Full-time office-based role at The Historic Dockyard, Chatham, • Career development within a growing independent brokerage, • Supportive and collaborative team environment If you have insurance experience, are ambitious, commercially minded and looking to build your career within a growing independent insurance business, get in touch. Apply here or please send your CV and a short introduction to Tom Castle comms@srtpartners.co.uk

NMC and HCPC professionals eligible to apply. What is on offer as a WCA Functional Assessor?- Excellent starting salary at £41,612pa- Monday to Friday 9am to 5pm working hours- Full time and part time available (4 or 5 days per week available)- Chathambased when working on-site- 25 days annual leave + 8 bank holidays + 3 wellness days + pension- Hybrid/home working available- NMC or HCPC fees paid for and CPD revalidation support provided What does the WCA Functional Assessor role involve?The WCA Functional Assessor role will involve you carrying out 5 to 6 client assessments per day. A typical day will see you carry out telephone, video or face-to-face assessments to understand how a person's disability or health condition af...

Corporate Debt Officer Location: Kent Contract: Permanent Salary: £26,654 per annum Start Date: Flexible Contact: (url removed) Job Description Service Care Solutions are recruiting on behalf of a local authority in Kent for a Corporate Debt Officer to join the team on a permanent basis. The postholder will contribute to the effective administration and recovery of all Corporate Debts in an efficient and effective manner, and in accordance with all relevant legislation, regulations, policy and procedures. Key Responsibilities Assist with the effective administration and recovery of a range of Corporate Debt accounts in accordance with relevant legislation and procedures. Communicate professionally with customers, stakeholders and internal departments to resolve account queries and payment issues. Maintain accurate records and update systems to ensure all case information is current and compliant. Support customer-facing activities including telephone enquiries and attendance at magistrates’ court when required.Candidate Criteria Previous experience in administration, customer service, debt recovery, revenues or a finance-related environment is desirable. Strong communication and interpersonal skills with the ability to handle sensitive situations professionally. Good organisational skills with the ability to manage workloads and meet performance targets. Competent IT skills with the ability to learn new sy...

Job Title: Customer Service Advisor Location: Unit 14 Quarry Wood Industrial Estate, Mills Road, Aylesford, ME20 7NA Salary: £28,364.72 per annum Job Type: Permanent, Full time Immediate starts can be available Are you enthusiastic and passionate and looking to join a fast-paced customer service team? We are looking for a Customer Service Advisor who will ensure our customers receive an efficient and positive experience and service. Working hours for the Customer Service Advisor role will be 42.5 hours per week between 08:00 and 18:00 on a rota basis (will include weekend working on a rota basis). Shift pattern will vary between 08:00 – 17:00 and 09:00 – 18:00. You will be working on a full time, permanent basis and in return will receive a competitive salary of £28,364.72 per annum! To be successful in this role you will need to be confident, friendly and have a great telephone manner as the primary function of this role is communicating with all of our new, existing and potential customers! What you will be doing: • Answering incoming calls and handling queries via telephone and email, • Inputting orders onto the sales system, • Producing credit notes and invoices, • Performing administrative duties such as updating customer accounts and producing delivery notes and...

About the job Job summary Senior Interaction Designer The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams , aligning with Government Design Principles . Key responsibilities include identifying and resolving complex public infrastructure issues, promoting best practices and standards in user centred design, and mentoring junior designers. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting user journeys), and possess excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders. Find out more on our Design in Government blog . Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: • Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data., • Promote and Implement Design Excellence : Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard., • Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices. Person specification Essential criteria • Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team., • Experience in designing accessible solutions across various channels to meet customer needs. Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps., • Proficient in using prototyping tools like GOV.UK Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes., • Experience in conducting usability testing, either independently or collaboratively with user researchers., • Demonstrated experience working with the GOV.UK Design System, Service Manual, and design principles, including the ability to recommend new patterns or update existing ones within the system., • Experience in leading community of practice activities., • Proven ability to mentor and coach designers across the UCD profession. How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. 750-word Personal Statement • Use this to explain why you're suitable for the role ., • Structure your statement around the essential criteria in the Person Specification., • Make sure to provide clear examples to show how you meet each requirement. For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dominic Read E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Working Together, • Developing Self and Others, • Delivering at Pace Benefits Alongside your salary of 47,766, Intellectual Property Office contributes 13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • You will also get 8 days public leave and 1 day privilege leave For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. Additional details on security and vetting Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance . For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact Stage 1 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your CV will be used to assess your suitability for the role and Your 750 word Personal statement will demonstrate your Experience against the listed person specification/essential criteria. Stage 2 - Interviews If invited to interview Behaviours and Experience based questioning will be used. Please note candidates that proceed to the interview stage will be required to deliver a presentation against the Ability And Behaviour Success Profile. Further details will be provided in the invite to interview information. Interviews for this role will be carried out in person at our Newport Office. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference. This post is being advertised to Internal , across Government and External candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

About the job Job summary Digital Delivery Senior Automation Tester The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. In order to provide up to date services to our customers both nationally and internationally systems need to be developed, improved and maintained. You will have the opportunity to work on the latest cutting-edge cloud technologies, use modern delivery processes and work on innovative projects some including the use of AI and ML. Working alongside experts in their fields you will have the opportunity to make valuable contributions without compromising on quality. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined squad using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the squad assigned deliveries. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Test Engineer is expected to contribute to the technical strategy for the department. As a multi-skilled individual, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. We are recruiting for multiple roles of which one role is slightly biased towards application testing post infrastructure changes. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at leas t 20% of t heir time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. The IPO holds a visa sponsor licence however; this role is not eligible for sponsorship under the Skilled Worker route. Candidates will therefore need to have an existing right to work in the UK at the time of application. Job description Main duties consist of but are not limited to: • Responsible for writing, executing and maintaining functional/non-functional automated UI and API tests/suites aligned against acceptance criteria to support our continuous deployment environment, • Be responsible for the design, coding, testing, maintenance, and documentation for robust, scalable and reusable solutions that deliver exceptional user experience using DevOps best practice, • Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders, • Work closely with software developers to reach a common understanding of the code base and test coverage at unit level, • Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to., • Identify and manage defects, incidents, risks and issues in line with IPO standards, • Build automated test solutions from scratch in line with IPO Test Strategy and IPO Engineering Principles, • Contribute to the design, coding, testing and documentation of small scale to large, complex or mission critical programs, • Implement toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Person specification Essential Criteria Essential Experience • Experience in delivering technical solutions, • Experience with modern delivery models such as Scrum and Agile, • Understanding of DevOps principles, • Experience of working with cloud technologies such as Azure Essential Technical • Experience of Playwright How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. If you require job-specific information, please contact Dominic Read E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Developing Self and Others, • Working Together, • Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: • Technical Skills will be assessed at interview Benefits Alongside your salary of 47,766, Intellectual Property Office contributes 13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • You will also get 8 days public leave and 1 day privilege leave For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. Additional details on security and vetting Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance . For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact Stage 1 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your CV will be used to assess your suitability for the role Stage 2 - Interviews If invited to interview Behaviours and Technical based questioning will be used. Please note candidates that proceed to the interview stage will be required to deliver a presentation against the Technical Success Profile. Further details will be provided in the invite to interview information. Interviews for this role will be carried out virtually via Microsoft Teams (video). Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference. This post is being advertised to Internal , across Government and external candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; In the event of a high volume of applications, the Intellectual Property Office (IPO) reserves the right to raise the minimum qualifying score at sift to manage volumes and ensure a proportionate and fair assessment process. Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

About the job Job summary Tribunal Caseworker This exciting opportunity in the Tribunal Services team which sits within the Challenge IP strand of the Services Directorate. The Challenge Services team manages and administers contentious proceedings in the field of Trade Marks, Patents and Designs. It also operates the Company Names Tribunal. The post holder will proactively organise and manage their own work, to achieve both personal, departmental and quality targets. The post holder will provide support and assistance to inter parties hearing officers and or adjudicators, and advice and guidance to internal/external customers on legal and procedural issues, involving dispute resolution processes performed by the Challenge caseworkers. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: • Inspection of statements/counterstatements to ascertain whether the correct grounds have been pleaded and notify the parties of any perceived deficiencies or irregularities., • Ensure that all evidence admitted into the proceedings complies with the relevant legislation and published guidance material., • Proactively case manage proceedings and ensure that all procedural and administrative decisions are made in accordance with the published statutory requirements, user guidance and within published timescales, • Set and monitor the evidential timetable and determine on a preliminary basis any request made during the evidential stages, i.e. extension of time and stay requests., • Respond to all litigants in writing or on the telephone, in an impartial, professional and customer friendly manner., • Provide support on ongoing transformation projects and being adaptable to change. Person specification Essential criteria: • Proven ability to make unbiased, evidence-based decisions., • Strong understanding of operation delivery processes., • Excellent communication skills, both written and verbal., • Exceptional organisational skills, with a proven ability to manage multiple pieces of work simultaneously., • Good level of digital literacy. How to Apply Click the 'Apply now' button and complete the application form by providing the following: 500-word Personal Statement • Use this to explain why you're suitable for the role ., • Structure your statement around the essential criteria in the Person Specification., • Make sure to provide clear examples to show how you meet each requirement. Behaviours Provide one 250-word example for the following Behaviour; Making effective decisions (lead behaviour) • Explain how decisions have been reached in a clear and concise way, both verbally and in writing, • Analyse and research further information to support decisions For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dannii Bethell. E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Making Effective Decisions, • Communicating and Influencing, • Delivering at Pace We only ask for evidence of these behaviours on your application form: • Making Effective Decisions Benefits Alongside your salary of 29,952, Intellectual Property Office contributes 8,677 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • A flexible working scheme with excellent development opportunities, • 25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave, • Learning and development tailored to your role, • Family friendly policies that support modern working families and individuals with caring responsibilities, • A variety of support functions; Staff Counselling Service, Peer to Peer Support Group, • Eligibility for special and office-wide bonus payments, • The opportunity to form part of our many inclusive network groups, find out more by looking at Intellectual Property Office (IPO) (diversityjobsgroup.com), • A range of wellbeing initiatives; Onsite Gym (Newport office), Eye Care Scheme, Volunteering Programme, Cycling facilities, • Free car parking is available on site at our Newport office, • On-site shop, restaurant and coffee shop at our Newport office For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. The assessment process will comprise of the following: Stage 1 - Pre sift testing The following pre sift test will need to be completed and passed before your application will be seen by the panel: • Caseworker Test Applicants to note: All listed behaviours will be assessed during the Civil Service Judgement Test. There are no time limits for the completion of tests. Please ensure you complete the test with enough time to fully complete and submit your application before the closing date. Full instructions will be given at the start of the test. The deadline for completing the tests is the same as the application deadline: 11/06/2026 at 23:55 Please ensure you leave yourself enough time to fill out the application after completing the tests. Stage 2 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your 500 word Personal statement will demonstrate your Experience against the listed essential criteria Behaviour Provide one 250-word example for the following Behaviour Making Effective Decisions (lead behaviour) • Explain how decisions have been reached in a clear and concise way, both verbally and in writing, • Analyse and research further information to support decisions Please note, in the event of a high number of applications, Making Effective Decisions the lead criteria may be used to carry out an initial sift of applications. Candidates who pass the initial sift will be progressed to a full sift. Stage 3 - Interviews If invited to interview Behaviours and Strength based questioning will be used. Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. Please note candidates that proceed to the interview stage will be required to complete an written assessment. Details will be provided in the invite to interview information. Interviews for this role will be carried out in person at our Newport Office. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. The successful candidate would be expected to remain in the role for a minimum of 12 months before applying for another role. Applicants to note : CVs sent direct to the IPO will not be accepted. Please note candidates that proceed to the interview stage will be required to complete a written assessment. Details will be provided in the invite to interview information. This post is being advertised to Internal, across Government and external candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

About the job Job summary Threat and Vulnerability Manager This role is for an experienced professional in vulnerability management and threat intelligence to join our Cyber Operations team. You will work closely with colleagues across the organisation to further mature and continuously improve our cyber defence capabilities. Cyber Operations forms part of a wider, well established security function operating within a highly regulated environment. In this role, you will lead and continuously enhance the management of vulnerability assessments across our hybrid IT estate. You will prioritise remediation activities using a risk based, threat informed approach, collaborating with stakeholders to strengthen the security posture of our systems and services. You will also develop and mature our threat intelligence capability, identifying and maintaining relevant intelligence sources to inform tactical, operational, and strategic decision making. You will produce and share high quality threat intelligence products with internal and external stakeholders and use this intelligence to support vulnerability management and threat hunting activities. Additionally, you will contribute to incident response processes and provide support to colleagues responsible for the IPO's protection, detection, and response capabilities. If you have strong relevant expertise, excellent communication skills and a collaborative working style we would love to hear from you. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Vulnerability Management (Primary Focus) • Lead and enhance the organisation's vulnerability management programme, including our Penetration Testing programme across a complex hybrid IT environment covering both infrastructure and applications. This will include scoping, scanning, prioritising work, engaging with stakeholders, and ensuring remediation activities happen in a timely fashion., • Prioritise vulnerabilities using a riskbased, threatinformed approach to support organisational objectives, regulatory requirements, and audit needs., • Oversee the full lifecycle of vulnerabilities, including triage, mitigation planning, remediation recommendations, and stakeholder coordination., • Develop and maintain vulnerability management policies, procedures, standards, and best practice guidance. Threat Intelligence • Produce high quality tactical, operational, and strategic intelligence assessments and briefings using analysis and interpretation of current threat intelligence. Utilising and liaising with internal stakeholders, commercial sources, open-source intelligence and government partners to provide a rounded, comprehensive view of the current threat landscape., • Lead initiatives to strengthen the organisation's intelligence capability and participate in information sharing communities. Cyber Risk Management • Play an integral part in Cyber Security risk management, conducting risk and threat assessments aligned with regulations. Using your knowledge of standards and expertise to support our stakeholders by providing pragmatic and proportionate advice and best practice guidance. Metrics & Reporting • Develop and maintain actionable metrics that demonstrate the effectiveness of the organisation's vulnerability management and threat intelligence capabilities. Incident Response Support • Contribute to and enhance our incident response processes, representing Cyber Security in operational incident calls, keeping stakeholders informed and liaising with government bodies to ensure timely and effective management of threat intelligence and threat hunting. Person specification Essential Technical • Strong understanding and experience of vulnerability management, threat intelligence and security operations within a complex enterprise environment, • Experience of managing and developing penetration testing programs, • Knowledge of secure development practices and where security testing for vulnerabilities fits into the Software Development Lifecycle (SDLC), • Broad technical knowledge, especially around hybrid and cloud architectures, identity management and application security. Essential Experience • Highly organised and self-motivated, able to manage and deliver on multiple concurrent tasks., • Excellent communication and interpersonal skills. Ability to interact with stakeholders of all levels with the ability to explain complex security concepts to non-technical audiences., • A team player who is enthusiastic about contributing to the overall success of the team and collaborating with stakeholders of all levels., • Sense of urgency and an ability to respond to tasks proactively and promptly., • Continually stay abreast of emerging security technologies, threats and trends. Self-motivated to drive their learning needs. How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. 500-word Personal Statement • Use this to explain why you're suitable for the role ., • Structure your statement around the essential criteria in the Person Specification., • Make sure to provide clear examples to show how you meet each requirement. Technical • Provide a 250-word example that demonstrates your technical ability:, • Penetration testing (focussed on managing penetration testing programs rather than conducting the tests yourself) :, • Level - Practitioner, • Make sure it aligns with the Technical criteria listed in the Person Specification. Penetration testing - UK Government Security - Beta For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dominic Read E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Seeing the Big Picture, • Managing a Quality Service, • Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: • Penetration testing (focussed on managing penetration testing programs rather than conducting the tests themselves) : Level - Practitioner Penetration testing - UK Government Security - Beta Benefits Alongside your salary of 47,766, Intellectual Property Office contributes 13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • You will also get 8 days public leave and 1 day privilege leave For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. Additional details on security and vetting Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance . For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact The assessment process will comprise of the following: Stage 1 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your CV will be used to assess your suitability for the role and your 500 word Personal statement will demonstrate your Experience against the essential criteria listed person specification. Technical Provide a 250-word example that demonstrates your technical ability against the Technical criteria listed in the Person Specification. Penetration testing - (focussed on managing penetration testing programs rather than conducting the tests yourself) : Level - Practitioner Stage 2 - Interviews If invited to interview Behaviours, Experience and Technical based questioning will be used. Please note candidates that proceed to the interview stage will be required to deliver a presentation against the Technical Success Profile. Further details will be provided in the invite to interview information. Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. Interviews for this role will be carried out in person at our Newport Office. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. The successful candidate would be expected to remain in the role for a minimum of 12 months before applying for another role. Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference. This post is being advertised to Internal , across Government and external candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

About the job Job summary Senior Dynamics Developer The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. To provide up to date services to our customers systems need to be developed, improved, and maintained. This position plays a pivotal role in ensuring the core applications are reviewed and continually improved. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined squad using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the squad assigned deliveries. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Developer is expected to contribute to the technical strategy for the department. As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. This is a rolling recruitment exercise. Applications will be assessed at regular intervals against the published criteria. Selection decisions will be made on merit, following fair and open competition, in line with the Civil Service Commission's Recruitment Principles. We may appoint candidates as assessment stages are completed and may close the advert early or create a reserve list where sufficient candidates are identified. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Technical • Be responsible for the design, coding, configuration, testing and documentation of large, complex or mission critical applications in a cloud first environment using Dynamics and Power Apps in MS Azure, • Configure and customise both model model-driven and canvas apps, • Develop Power Automate Flows via connectors to the Dataverse and other data sources, • Develop PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure Functions, • Work closely with test engineers to reach a common understanding of acceptance criteria, the code base and test coverage, • Work collaboratively with IT and stakeholders, share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork, • Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders, • Identify and manage defects, incidents, risks and issues in line with IPO standards, • Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to, • Assist in implementing toolkits and APIs for purposes such as integration, performance optimisation, security and scalability, • Keeping an open mind and exploring innovative ways to solve problems, working in a fail-fast fashion to provide required functionality, • Embrace a continuous improvement ethos, • Responsible for ensuring that the team test and build activities follow agreed governance and processes, • Proactively apply HMG IA technical security controls according to ISO 27001 & the Security Policy Framework (SPF) Behavioural • Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results), • Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team), • Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork, • Work across several multi-disciplinary teams to deliver highly focused and successful digital services, • Provide project / delivery management support when required, • Effective management and delegation of tasks within the team, • Applies "progress over perfection" principle, • Takes full responsibility for decisions and delivers, • Inner composure, recovers quickly from setbacks and learns from the experience, • Highly driven & inspires others to move things along and make things happen Personal and Team Development • Drive your own training and self-development, keeping skills up to date and learning new skills, • Promote and display the IPO and Civil Service Values, • Guides more junior members in their personal development, • Coaches and mentors' colleagues, • Continuously improves technical knowledge and stays abreast of latest trends, • Shares knowledge of tools and techniques with your wider team and the business stakeholders Person specification Essential Experience • Has been a key player in delivering technical solutions as part of large projects, • Experienced with modern delivery models such as Scrum and other Agile methodologies, • Advocate of DevOps principles, • Experience working in a Microsoft Azure Cloud first team, • Experience with Azure DevOps Essential Technical • Experience of MS Dynamics CRM and PowerApps platform, • Has a deep understanding of architectural principals such as SOA and Micro-Services, • Technical aptitude, • Proficiency in one or more of these languages: C#, Python, JavaScript, Typescript, • Experience writing and implementing Unit Testing How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dominic Read E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Developing Self and Others, • Delivering at Pace, • Working Together Benefits Alongside your salary of 47,766, Intellectual Property Office contributes 13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • You will also get 8 days public leave and 1 day privilege leave For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. Additional details on security and vetting Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance . For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact Stage 1 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your CV will be used to assess your suitability for the role Stage 2 - Interviews If invited to interview Behaviours and Technical based questioning will be used. Please note candidates that proceed to the interview stage will be required to deliver a presentation against the Technical Success Profile. Further details will be provided in the invite to interview information. Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. Interviews for this role will be carried out virtually via Microsoft Teams (video) This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference. This post is being advertised to Internal , across Government and external candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

About the job Job summary Dynamics Developer The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. To provide up to date services to our customers systems need to be developed, improved, and maintained. This position plays a pivotal role in ensuring the core applications are reviewed and continually improved. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined squad using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the squad assigned deliveries. The role will also require the investigation, diagnosis and fix of any system issues. Opportunities to contribute to the technical strategy are also available. As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. The IPO holds a visa sponsor licence however; this role is not eligible for sponsorship under the Skilled Worker route. Candidates will therefore need to have an existing right to work in the UK at the time of application. Job description Main duties consist of but are not limited to: Technical • Be responsible for the design, coding, configuration, testing and documentation of large, complex or mission critical applications in a cloud first environment using Dynamics and Power Platform in MS Azure, • Configure and customise both model model-driven and canvas apps, • Develop Power Automate Flows via connectors to the Dataverse and other data sources, • Develop Power platform integrations with other Azure components such as Logic Apps, Azure Service Bus, Azure Functions and SharePoint, • Work closely with test engineers to reach a common understanding of acceptance criteria, the code base and test coverage, • Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders, • Identify defects, incidents, risks and issues in line with IPO standards, • Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to, • Assist in implementing toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Behavioural • Work collaboratively with IT and stakeholders, share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork, • Keeping an open mind and exploring innovative ways to solve problems, working in a fail-fast fashion to provide required functionality, • Promote and display the IPO and Civil Service Values, • Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork, • Drive your own training and self-development, keeping skills up to date and learning new skills, • Embrace a continuous improvement ethos Personal and Team Development • Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork, • Drive your own training and self-development, keeping skills up to date and learning new skills Person specification Essential Criteria Essential Experience • Experience in delivering technical solutions, • Experience with modern delivery models such as Scrum and Agile, • Understanding of DevOps principles, • Experience of working with cloud technologies such as Azure Essential Technical • Experience of MS Dynamics CRM and/or Power Platform How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dominic Read E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Developing Self and Others, • Delivering at Pace, • Working Together Technical skills We'll assess you against these technical skills during the selection process: • At interview you will be assessed on technical criteria Benefits Alongside your salary of 36,736, Intellectual Property Office contributes 10,642 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Unlimited Pluralsight video learning access, • ccess to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • You will also get 8 days public leave and 1 day privilege leave For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. Additional details on security and vetting Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance . For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact The assessment process will comprise of the following: Stage 1 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your CV will be used to assess your suitability for the role Stage 2 - Interviews If invited to interview a Behaviours and Technical based questioning will be used. Please note candidates that proceed to the interview stage will be required to deliver a presentation against the Technical Success Profile. Further details will be provided in the invite to interview information. Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. Interviews for this role will be carried out virtually via Microsoft Teams (video). This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference. This post is being advertised to Internal , across Government and external candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; In the event of a high volume of applications, the Intellectual Property Office (IPO) reserves the right to raise the minimum qualifying score at sift to manage volumes and ensure a proportionate and fair assessment process. Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

SECamb is seeking a 999 Telephone Triage Nurse/Paramedic to join their Emergency Operations Centre in Medway.

Telephone Triage Nurse / Paramedic - Emergency Operations Centre. Demonstrated experience in telephone triage/remote clinical assessment. Telephone Triage Nurse/Paramedic - Medway.

Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. Through face‑to‑face interactions, telephone and video banking, you'll build and deepen customer relationshi

Job Title: Customer Service Advisor. Are you enthusiastic and passionate and looking to join a fast-paced customer service team? We are looking for a. You have had previous telephone experience - call centre or customer service orientated.

Hybrid role | 60% Face to Face / 40% Home based Behind every assessment is a person who deserves to feel heard and understood. At Advo Health, we support people at key moments in their lives. As part of the Ascenti Group, we deliver clinically led, high-quality assessment services that help individuals understand how their health affects their everyday activities and independence. Our work is grounded in fairness, compassion and clinical integrity. Every assessment you complete plays an important role in ensuring claimants feel listened to, treated respectfully and supported throughout their journey. If you are a healthcare professional looking to step away from hands-on clinical pressures, without stepping away from purpose, this could be the next chapter in your career. The role As a Functional Assessor, your clinical knowledge will be utilised in a different but highly meaningful setting. You will work on either: PIP (Personal Independence Payment) or WCA (Work Capability Assessment) Our Talent Team will support you in identifying the most suitable benefit based on your background and experience. There is no requirement for previous Functional Assessor experience. Full training is provided. This is a hybrid role, with around 60% face-to-face work in an assessment centre and 40% working from home, offering structure and balance, with no evenings or weekend shifts. What you will be doing Holding telephone, video or in-person consultations with claimants Assessing a wide range of physical and mental health conditions Applying clinical reasoning to understand how health impacts daily living Using strong IT and written communication skills to listen and produce accurate, evidence-based reports at the same time Working closely with your manager to support your development as a Functional Assessor Who we are looking for We welcome applications from registered healthcare professionals with at least 12 months post-registration experience, including: Registered Nurses (RGN, RMN, RNLD) Physiotherapists Occupational Therapists Paramedics Pharmacists You will need full registration with NMC, HCPC or GPhC, and confidence using IT systems alongside your clinical judgement. Salary & benefits £41,612.00 Bonus up to 10% of salary once fully accredited Annual salary reviews Professional membership fees covered 25 days annual leave + bank holidays Hybrid working and flexibility Paid training and ongoing clinical support Free physiotherapy and wellbeing services * Discounts, rewards and charity time gifting Ready to explore something different? Apply today to find out more about the role and how your clinical experience could translate into a rewarding new career. This position is advertised as full time; however, we would also welcome applications from candidates interested in part-time hours (minimum of three days per week)

Summary: Are you a natural communicator who loves helping others grow? Do you want to be the driving force behind a smoother, better experience for our customers? We're looking for a Customer Journey Support Specialist to join our team in Snodland and help us make a real splash during our Smart Meter rollout. Whether you're looking for a role where your expertise truly carries weight, or a technical specialist who enjoys unpicking complex processes, this role is for you. You'll be our in-house training expert, bridging the gap between customer feedback and operational excellence. It's about more than just teaching; it's about having the autonomy to identify what's not working and the influence to fix it. You'll spend your time shaping how our teams interact with customers, ensuring every meter installation is a positive experience and helping us maintain a top-tier C-MeX position. Main responsibilities: Develop and deliver comprehensive training programs for customer-facing teams, focusing on the operational process for meter exchanges, new processes, and best practices for customer interaction, ensuring high-quality, consistent service delivery in the field and over the telephone. Support the review and detailed process mapping of customer journeys, proactively identifying inefficiencies and pain points. Design and implement agreed core principle and process changes to improve operational efficiency and reduce customer effort. Understand lessons learnt and continuously review and improve the customer journey. Systems integration both internally and externally to ensure the customer journeys are providing clear and valuable data outputs and a seamless performance for the future whilst ensuring existing performance levels are maintained. Actively solicit, capture, and analyse customer feedback via face-to-face, telephone, and written channels. Translate these diverse insights into a prioritised roadmap of actionable initiatives aimed at improving the customer experience and reducing complaint. Organise and deliver 'pop-up' customer support and advisory sessions at various locations. Provide on-site face-to-face customer support, including interacting with customers as installation partners fulfil meter exchanges/installations, capturing real-time feedback and resolving issues. Partner closely with internal teams (e.g., operations, leakage, water efficiency) to ensure process changes and user experience align with the overall customer journey. Ensure robust testing supports process changes through the testing team. Influence and work with stakeholders to secure buy-in and successful delivery of customer-centric changes. Define, track, and report on key customer experience and support metrics (e.g., first-contact resolution rate, complaint volume) demonstrating the impact of training and process improvements.You'll need: Skills / Qualifications / Experience Educated to A level standard or equivalent with greater relevant experience. A qualification in Training/Coaching, Business Analysis, or a related field is desirable. Proven experience in delivering effective training and coaching to customer-facing teams. Excellent analytical skills with the ability to gather, synthesise, and translate customer feedback (qualitative and quantitative) into actionable process improvements. Proficiency with analytics tools (e.g., Survey Monkey, Google Analytics, Mixpanel, Amplitude) and customer feedback platforms. Exceptional communication, presentation, and interpersonal skills for training, stakeholder engagement, and direct customer interaction. A deeply empathetic and customer-first mindset, with a passion for problem-solving. Proactive, adaptable, and able to influence and lead without direct authority. Demonstrable experience in developing and delivering customer service, operational or process training programs. Proven experience in mapping, analysing, and improving business processes to enhance customer experience. Direct experience in a customer support environment, including face-to-face interaction, telephone support, and managing customer feedback channels. Experience in coordinating and managing 'pop-up' or mobile support initiatives is advantageous. Experience with using customer data, insights, and feedback to inform decisions and drive improvements. Experience working with and influencing a wide range of stakeholders, from senior management to cross-functional teams, to secure buy-in for customer-centric changes. Experience in utilities, preferably the water industry is advantageous.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £37,000 p.a. (dependent on experience)

About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role Customer Service and Administrative support across all aspects of delivery for KCC's School bus pass schemes. Handling customer enquiries received by telephone and via email and general administrative support towards the delivery of the Kent County Council Travel Saver and Kent 16+ Travel Saver schemes. What is the day-to-day of the role: Handling customer enquiries received by telephone and via email, resolving problems and providing accurate information Manage complaints Liaison with other council departments as necessary to resolve issues regarding travel arrangements Support for other team members during busy periods or as and when the business requires Plan and organise own work to identified priorities Required Skills and Qualification Office administration experience Experience of drafting correspondence Experience of working with a social care environment Computer literacy Ability or organise and prioritise workload Be able to work with minimum supervision Benefits No weekend working. 37.5 hours per week. Monday - Friday 09:00-17:00 APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Customer Service & Order Support Coordinator Aylesford, Kent Up to £30,000 Monday to Friday | 9am - 5pm Are you passionate about delivering exceptional customer service and love building positive relationships with customers? We're recruiting on behalf of a successful independent business with a genuine family-feel culture, where people are valued, supported and encouraged to make a real impact. Due to continued growth, they are now looking to hire a Customer Service & Order Support Coordinator to take ownership of all inbound customer enquiries and become a key part of their friendly and supportive team. This is a fantastic opportunity for someone who enjoys a busy and varied role, thrives on helping customers and takes pride in going the extra mile to create an outstanding customer experience. The Role As the first point of contact for customers, you'll manage all inbound customer service enquiries via phone and email, handling up to 30 calls per day in a professional, positive and engaging manner. You'll support customers with: Order enquiries and updates Delivery and tracking queries Product information and advice Damaged or missing items Website and order processing support General customer service and administrationYou'll also work closely with internal teams to ensure customers receive a seamless and efficient service from start to finish. What We're Looking For We're looking for someone with a naturally bubbly and engaging personality who genuinely enjoys speaking with people and providing excellent service. The ideal candidate will have: A confident and professional telephone manner Excellent communication skills, both written and verbal A positive, can-do attitude The ability to remain calm and organised in a busy environment A proactive approach and willingness to go above and beyond for customers Strong administration and computer skillsPrevious customer service or administration experience would be beneficial, but attitude and personality are just as important. Why Apply? Join a friendly independent company with a family team culture Opportunity to take ownership of a newly created role Stable Monday-Friday working hours Supportive and welcoming working environment Genuine opportunity to make the role your ownIf you're a people-focused customer service professional looking for your next opportunity within a warm and supportive team, we'd love to hear from you. (phone number removed)

NMC and HCPC professionals eligible to apply. What is on offer as a WCA Functional Assessor? • Excellent starting salary at £41,612pa, • Monday to Friday 9am to 5pm working hours, • Full time and part time available (4 or 5 days per week available) Chatham based when working on-site • 25 days annual leave + 8 bank holidays + 3 wellness days + pension, • Hybrid/home working available, • NMC or HCPC fees paid for and CPD revalidation support provided What does the WCA Functional Assessor role involve? The WCA Functional Assessor role will involve you carrying out 5 to 6 client assessments per day. A typical day will see you carry out telephone, video or face-to-face assessments to understand how a person's disability or health condition affects their ability to perform work-related activity. Youll listen to their experiences, ask questions and use your insights to produce a factual report to help the Department for Work and Pensions (DWP) determine their eligibility for benefits. That's the good news; the DWP make the final decision, you don't. Your role is to gather information and produce the report. This is an exceptional opportunity to work with a well-established, people focussed organisation. You'll receive outstanding training and support to ensure you are the best you can be in your new Disability Assessor role! What we look for; An NMC registered nurse (RGN, RMN or RNLD) or HCPC qualified Physiotherapist, Paramedic or Occupational Therapist with 1 years or more broad post-registration experience Someone whos proactive and keen to learn Excellent oral and written communication skills Competent IT and computer skills Comfortable working with a diverse range of conditions, including mental health Please click apply now if you are open to hearing more! Functional Assessor Disability Assessor PIP WCA TPBN1_UKTJ

What does the Disability Assessor role involve? The role will involve you carrying out 3-4 client assessments per day. A typical day will see you carry out telephone, video or face-to-face assessments to understand how a person's disability or health condition affects their daily life. You’ll listen to their experiences, ask questions and use your insights to produce a factual report to help the Department for Work and Pensions (DWP) determine their eligibility for benefits. That's the good news; the DWP make the final decision, you don't. Your role is to gather information and produce the report. This is an exceptional opportunity to work with a well-established, people focussed organisation. You'll receive outstanding training and support to ensure you are the best you can be in your new role! What is on offer as a Disability Assessor? - Excellent starting salary at £41,612pa - Monday to Friday working hours - Full time and part time available (4 or 5 days per week available) - Annual leave + bank holidays + the ability to buy or sell 5 more days - Pension scheme - NMC or HCPC fees paid for and CPD revalidation support provided What we look for; • An NMC registered nurse (RGN, RMN or RNLD) or HCPC qualified Physiotherapist, Paramedic or Occupational Therapist with 1 year’s or more broad post-registration experience • Someone who’s proactive and keen to learn • Excellent oral and written communication skills • Competent IT and computer skills • Comfortable working with a diverse range of conditions, including mental health Please click “apply” if you are open to hearing more! Disability Assessor 1 Functional Assessor 1

Want a sales role where the people you call actually want to hear from you? No cold calling.No slamming the phone down 200 times a day.Every lead you speak to has already put their hand up and asked for information.Your job is to call them back, have a great conversation, and help them take the nex

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