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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Offshore Supplier Operational Performance Manager Delivering good customer outcomes is at the heart of what we do here at Capital One. This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team, and driving high-performance across a defined portfolio of third-party offshore supplier operations. Reporting to the Head of Offshore and partnering closely with the broader Operations team and internal stakeholders, you will be accountable for the effective delivery and governance of key customer service outcomes & back-office processes via our offshore partners. What You’ll Do * People Leadership: Lead, coach, and develop a high-performing internal team (e.g., Principal Associates/Senior associates), fostering a culture of continuous improvement, high engagement, and results-focused delivery for our customers. * Supplier Performance Management: Be accountable for the day-to-day management of supplier relationships for a dedicated portfolio of processes, ensuring third parties achieve a range of critical KPIs, including good customer outcomes and delivery against areas of back office processing. * Continuous Improvement: Proactively identify opportunities, and partner with the suppliers to develop and execute improvements in performance, process efficiency, and risk control. * Governance & Reporting: Ensure robust supplier performance is effectively governed and reported to Capital One stakeholders, highlighting any risks, emerging trends, and overall supplier health. * Stakeholder Partnership: Work closely with other key internal areas, such as the Supplier Management Office, the Business Risk Office, and the Process Management team, to ensure the holistic view of the supplier relationship and its performance is understood and aligned. * Change Management: Support the department's change agenda and prepare the offshore teams to deliver successfully against upcoming business initiatives. * Data Utilisation: Utilise and analyse performance data to make key business decisions related to the processes and suppliers you support. What You’ll Bring * Proven experience in managing and governing day-to-day interactions and performance of outsourced/supplier relationships, with a clear focus on customer service delivery. * Demonstrable experience of successfully leading, managing, and developing a team of direct reports. * Solid working awareness of commercial and contractual agreements with outsource partners. * Experience of building and supporting a culture that fosters high performance and strong engagement. * Excellent communication skills, both written and verbal, with the ability to build strong internal and external working relationships. * A genuine passion for people leadership and career development. * Strong problem-solving skills, with the ability to identify complex problems and come up with effective solutions. * Comfortable in adapting to change, embracing bold ideas, and intellectually curious. Where and How You'll Work This is a permanent position and will be based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. You’ll also need to be able to travel offshore to build relationships with key partners in India. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, and the incumbent ensures that the voice of the customer is heard across the regional operations to influence the region to performs in a customer centric way. This role sets the tone for customer experience, driving operational excellence, timely resolution of defects, and continuous improvement in service delivery. The role leads a regional team of customer care professionals, manages contractor relationships, and works collaboratively with build, sales, and technical teams to uphold the company's reputation and deliver a customer-centric approach that reflects the brand's values and commitment to quality. Main responsibilities Promotes the regions drive to deliver five star customer service by championing the customer journey processes and procedures and ensuring that the documented quality control checks and measures are followed. This is done by leading, motivating, and developing the regional Customer Care team to deliver exceptional service and meet performance targets. • Effective management of the Customer Care team ensuring relevant mandatory & development training is delivered, as well as day to day coaching to optimise individual performance, • Managing team resource to ensure that the team is always resources accordingly with regards to holidays etc, to enable the business to maintain a consistent 5 STAR service of aftercare., • Ensure that CRMs are managing Maintenance Tech diaries effectively and efficiently, maximising the resources that are available to deliver the best customer experiences for plots under the control of Customer Care, • Maintain and manage NHBC survey trackers, capturing RAG status at each part of the journey, and co-ordinating recovery actions hat are needed to help secure a positive survey response, • Ensure the regional Customer Care team are trained and are capable in their roles, are supported, and aligned with the company values and customer service standards, are passionate about Gleeson and our customers, and consistently deliver high levels of performance. The Head of Customer Care must drive the team to ensure that they are working to clear detailed action plans, KPI's, especially in relation to; defect management, NHQC and NHBC, and SLAs., • Support the regional Customer Care team to drive and deliver positive HBF survey scores across the region, whilst also influencing the wider regional functions to ensure that they are delivering on their obligations to allow the region to succeed., • Monitor and drive customer satisfaction metrics and implement improvement initiatives to enhance the homeowner experience, whilst maintaining the documented ways of working that keep a group consistent approach to delivering a positive customer experience, • Actively drive defect management performance for defects that fall under the direct responsibility of Customer Care. Additionally, work closely with the regional Construction Director and Contracts Managers to ensure that Build and Customer Care take a combined holistic view on defect management that is fair, equitable, and in the interests of the customer., • Effective management of post-completion complaints, including customer, NHBC, NHQB, MP's as well as any legal enquiries from our Group Legal team., • Work closely with regional build, sales, Commercial and technical teams to ensure a seamless customer handover from site to Customer Care post-completion., • Monitor and report on regional Customer Care performance, including KPIs, trends, and root cause analysis, providing regular update to the Regional Managing Director and contribute to strategic planning and service improvements., • Monitor and analyse issues to identify recurring issues and work with relevant departments to address root causes and improve build quality, driving innovation in customer care processes, systems, and communication methods., • Collaborate with internal departments such as Sales, Build, L&D in support of training and development solutions when required. Supporting, training, and coaching regional Technicians, CRA's and CRMs in relation to Customer Care systems, communication style, and writing, allowing them to effectively manage, customer complaints to deliver a consistent approach across all regions., • Monitor, co-ordinate and support the effective administration of NHBC resolution meetings to ensure that Gleeson Attendance occurs, and post resolution actions are followed through to help prevent Rule 27 intervention where possible, • Work with our Group Legal team in support of NHQB defence responses, ensuring background information is provided in a concise and timely manner to allow us to robustly defend the company position., • Monitor Customer Care costs to ensure that correct coding is occurring in relation to genuine Maintenance costs, advising Commercial on every opportunity to contra charge back to subcontractors - where appropriate, • Attend weekly Management meetings/Build Sales to ensure that the decisions we make consider the impact on the customer., • Play an active role in Regional Board meetings, bringing insight and solutions to the table which drive the regions customer centric agenda., • Degree or equivalent experience in Customer Service, Construction Management, Business Administration, or a related field., • Proven experience in a senior customer care or service delivery role, ideally within the housebuilding or residential construction sector., • Strong working knowledge of NHBC warranty standards, building regulations, and post-completion processes., • Demonstrated leadership and team management capabilities, with experience in coaching and developing high-performing teams., • Excellent communication, problem-solving, and conflict resolution skills., • Proficiency in customer care systems, CRM platforms, and Microsoft Office applications. Essential Attributes: • Demonstrated leadership experience in a customer care or service delivery role, ideally within the housebuilding or residential construction sector., • Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practices., • Excellent interpersonal and communications skills, with the ability to manage challenging conversations and resolve issues effectively., • Proven ability to lead and develop teams, fostering a culture of accountability, empathy, and continuous improvement., • Highly organised with strong attention to detail and the ability to manage multiple priorities under pressure., • Collaborative mindset with the ability to work cross-functionally with build, sales, and technical teams., • Date-driven approach to performance management and service improvement., • Experience implementing customer care systems or CRM platforms, • Knowledge of regional housing markets and customer expectations, • Professional qualification in customer service, construction, or business management, • Passion for delivering a high-quality customer experience and enhancing brand reputation JTRA1_UKTJ

Elvet Recruitment have been appointed to recruit a Head of Customer Care for a leading housebuilder, responsible for overseeing the full regional Customer Care function and ensuring homeowners receive an exceptional post‑completion experience. The role sits on the regional senior leadership team and plays a key part in driving a customer‑centric culture across all operational departments. Main duties will include: * Leading, motivating, and developing the regional Customer Care team to deliver exceptional service and meet performance targets. * Championing the customer journey and ensuring all quality checks, processes, and service standards are consistently followed. * Managing team resourcing, training, coaching, and performance to maintain a high‑performing function. * Overseeing effective scheduling and utilisation of Maintenance Technicians. * Maintaining NHBC survey trackers, monitoring RAG status, and coordinating recovery actions. * Driving performance against KPIs including defect management, NHQC/NHBC standards, and SLA compliance. * Influencing Build, Sales, Technical, and Commercial teams to ensure seamless customer handovers and customer‑centric operations. * Managing post‑completion complaints including NHBC, NHQB, MP enquiries and legal matters. * Analysing trends and root causes to drive continuous improvement and enhance build quality. * Supporti...

Role Purpose: Location- Head Office, Ruddington, Nottinghamshire Level - Support Role Working Pattern - Hybrid (three days a week in the head office) Benefits - ___ Salary: 18k This opportunity is designed for individuals who have not yet attained a bachelor's degree or higher. Unfortunately, we are unable to consider applications from candidates who already hold these qualifications. Ready to launch your marketing career? Join Ideagen as a Marketing Apprentice! This is your chance to dive into the world of marketing and learn by doing. You’ll be part of real projects by creating content, helping run events, supporting campaigns and discovering what makes them successful. You’ll work with friendly teams across the business, get a behind-the-scenes look at how marketing works in a global tech company, and build valuable skills like planning, communication, and teamwork. With plenty of training and support, this is the perfect role for someone curious, creative, and ready to make an impact. Responsibilities: • Support marketing campaigns by helping with social media, emails, events, and webinars., • Assist with campaign setup and coordination, including timelines, assets, and communications., • Help track performance by collecting data, creating simple reports, and spotting trends., • Contribute to content creation, such as blog posts, social media updates, and email copy., • Provide admin support like organizing files, coordinating meetings, and managing budgets., • Update websites and assist with Search Engine Optimisation tasks to keep content fresh and optimized., • Learn and grow through structured training, shadowing team members, and completing modules., • Collaborate with different teams to gain real-world experience in marketing and project management. Skills and Experience: • Strong written and verbal communication skills with attention to detail, • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace, • Basic understanding of digital marketing concepts and social media platforms, • Analytical mindset with interest in data analysis and performance measurement, • Strong organisational skills and ability to manage multiple tasks simultaneously Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDHP #LI-NOTTINGHAM

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone . We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected. Interview process: Two Stage interview Process Working pattern: Hybrid working with 2-3 Days On-Site including Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are committed to providing flexibility where needed. We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you. In this exciting role, you'll be responsible for defining, designing, and implementing innovative technology solutions tailored to achieve specific business objectives. Collaborating closely with a diverse range of colleagues—including business stakeholders, developers, and systems administrators—you'll develop systems that are not only efficient but also highly effective, perfectly aligning with Weetabix’s strategic goals. • Collaborate with stakeholders to develop scalable, reliable, and secure application designs using appropriate technologies., • Design integrated solutions to automate processes for improved operational efficiency and data-driven decision-making., • Identify risks and bottlenecks in designs and propose mitigation strategies., • Create and maintain architectural documentation, including system diagrams and technical specifications., • Stay updated on industry trends and best practices, driving innovation and continuous improvement., • Communicate technical concepts effectively to non-technical stakeholders and collaborate across teams., • Ensure compliance with security and regulatory standards, participate in audits, and implement best practices., • Engage in architectural forums and strategically leverage core systems like PowerPlatform and Boomi for economy of scale., • Applications solution architect experience is essential (not infrastructure or network), • Domain experience in Supply Chain and preferably also Finance, • Some experience in creating architectural designs for business solutions including integrations and automation., • Knowledge of architectural principles, design patterns and software development methodologies., • Experience and technical knowledge of Boomi or similar integration systems., • Experience on Azure or other cloud-based platforms including AI services., • PowerPlatform / PowerApps / PowerAutomate experience., • IT Service experience (ideally ITIL exposure)., • The ability to create high-level and low-level technical designs to meet business requirements., • Understanding of development principles and lifecycles relating to business applications and data management systems, • Good understanding of businesses processes and ERP / supporting systems including WMS & APS (Advanced Planning System). Nice To Have: • FMCG/Retail/Manufacturing background., • Experience in AI solution design and deployment., • Intermediate SQL language experience; scripting / development language skills., • Experience or knowledge of Extract Transform Load (ETL) and/or Robotic Process Automation (RPA) tools. We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. • Annual bonus 10%, • Double-matched pension scheme (up to 12% from us), • 25 days annual leave increasing with service, • Annual Salary review, • Healthcare plan, • Continued investment in your personal development, • We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave, • Access to 24/7 counselling service (via Grocery Aid partnership), • The freedom of Flexible Work Opportunities, • Enhanced Maternity / Paternity / Adoption Leave, • Additional Time Off for Fertility Treatment and Neonatal Care, • Working Parents Support Group Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges. Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. We utilise our Preferred Agency Supplier Partners as and when we require additional support #HaveYouHadYourWeetabix Benefits Check out our website for more information: • Annual bonus, • Double matched ER contributed pension scheme, • Annual Salary review #HaveYouHadYourWeetabix

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future . Commercial Analyst (Solar, EV) Flexible UK locations with FlexFirst hybrid working Overview Our role in Hive plays a key part in supporting the growth of our Solar, EV and ASHP partnership channel and helping deliver a greener, fairer energy future. The Commercial Analyst is responsible for partner reporting, performance insight. The role works closely with internal teams and external partners to understand performance, identify trends and recommend improvements that enhance partner and customer experience while supporting commercial outcomes. This role focusses on strong data and insight focus, supporting decision‑making, process optimisation and performance delivery across the partnership portfolio. About the role * Owning reporting and performance insight across Solar, EV and ASHP partners, including creation of central KPI dashboards * Working with internal teams to bring together customer insight, sales funnel performance and operational data * Providing ad‑hoc analysis and insight for senior stakeholders * Monitoring partner performance against SLAs and agreed targets * Tracking market and competitor trends across Solar, EV and ASHP * Supporting weekly, monthly and quarterly performance and trading reviews * Contributing to partner financial planning, forecasting and performance reviews * Working closely with partner management teams to review performance against forecasts * Identifying opportunities to improve processes, propositions and commercial outcomes * Supporting business cases and testing of new offers What we're looking for (min criteria) * Experience as an analyst with a strong, data‑driven commercial focus * Confidence working with multiple stakeholders across data, sales, marketing and finance * Strong analytical capability, with demonstrable experience using Excel and Power BI * Ability to turn data, insight and research into clear recommendations * Comfortable influencing across teams to deliver shared goals * Solid understanding of forecasting and financial analysis * Experience in energy, smart home, retail partnerships or subscription‑based services (desirable)

Role Purpose: Location- Ruddington, Nottinghamshire Level - Senior Management Department - Product R&D Working Pattern - Hybrid (three days a week in the head office) or homebased dependant on where based Salary - this will be discussed at next stage, if you have any questions at all please feel free to reach out. Benefits - ___ We are seeking a Senior Vice President of Product Management to lead the development and strategy for an AI-enabled EHSQ & Compliance platform. This platform supports organizations in managing environmental, health, safety, quality, audit, and risk processes in compliance-driven industries. The SVP will define and implement the product vision and roadmap, ensuring alignment with business objectives and commercial performance. The role involves leading a team of Product Managers, driving product-led growth, and integrating AI capabilities into the product lifecycle. Collaboration with engineering and experience teams is essential to deliver solutions that meet customer and regulatory requirements. Responsibilities: • Establish and execute an AI-focused product strategy aligned with organizational goals., • Manage commercial performance metrics, including revenue growth and customer retention., • Lead and develop the product management team., • Oversee product delivery using agile and lean methodologies., • Conduct customer engagement and research to validate solutions., • Monitor technology trends, compliance standards, and AI governance., • Communicate product plans and progress to senior stakeholders. Skills and Experience:, • Extensive experience in B2B SaaS and regulated industries (EHSQ, GRC preferred)., • Proven leadership in product management and growth-focused roles., • Familiarity with AI-enhanced products and compliance frameworks., • Strong commercial acumen and stakeholder communication skills., • Knowledge of governance, risk, and compliance best practices. Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDHP #LI-REMOTE

Role Purpose: Location- Ruddington, Nottinghamshire Level - Support Role Department - Marketing Working Pattern - Hybrid (three days a week in the head office) Benefits - ___ We’re looking for a creative storyteller to join our in-house video production team. As a Video Content Creator, you’ll produce high-quality video and photography assets that showcase our brand across marketing, product, social media, sales, customer success, and more. This is a hands-on role where you’ll manage the full content creation process—from filming and editing to motion graphics and audio production. You’ll collaborate with cross-functional teams to deliver engaging, impactful content that connects with our audience and strengthens our brand presence. If you’re passionate about creating visually compelling stories and thrive in a dynamic environment, we’d love to hear from you! Responsibilities: · Film and edit high-quality video content, mastering multi-camera setups, lighting, and audio · Design motion graphics and capture photography assets for a variety of business needs · Juggle multiple projects with ease, working closely with marketing, digital, and social teams · Own the production process from initial brief to final delivery and stakeholder sign-off · Create innovative, platform-ready content that captivates audiences and strengthens our brand · Stay ahead of trends and emerging AI technologies, bringing fresh ideas into every workflow Skills and Experience: • Proven video production experience with a strong portfolio (showreel required), • Expert-level skills in Adobe Premiere Pro and advanced After Effects for motion graphics, • Professional camera operation, lighting design, and color grading expertise, • Confident audio mixing and sound design using Adobe Audition, • Strong storytelling ability with an understanding of platform-specific content optimization, • Flexibility to travel within the UK and internationally (current passport essential) About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDHP #LI-NOTTINGHAM

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