General Manager
5 days ago
Manchester
Job Title: General Manager Location: Urban Playground, Manchester Role Description General Manager of Urban Playground, a premium competitive socialising and entertainment attraction located in Manchester Arndale. You will lead a team of 150+, across F&B and Attractions. Essential Duties and Responsibilities • Ensuring high performing operational and financial management of the venue, including F&B and attractions., • Ensuring efficient customer throughput, maintenance, customer service, experiential and cleanliness standards., • Recruiting, deploying, motivating and managing a management team of 5 and an operational staff team of 100+., • Liaising directly with Urban Playground senior management, The Arndale Center, and stakeholders including partners, suppliers, neighbours and the media., • Providing timely and accurate performance information to UP management, including producing a daily report for each department and for the venue overall., • Dealing with and documenting staff and customer issues using the correct company procedures., • Responsibility for management of IT Infrastructure, Booking Systems, Ticketing and POS Systems., • Ensuring on site Marketing & Communications are within brand parameters., • Ensuring that Safety and Compliance standards are kept high at all times. Other Duties and Responsibilities • Ensure all staff have completed any relevant training., • Proactively contribute to and suggest ways of improving company processes and procedures. Skills Technical • Strong experience in a General Manager., • Experience working in a leisure, visitor attraction, entertainment or hospitality setting., • Experience of managing multi-faceted food and beverage operations., • Experience directly overseeing Profit & Loss., • Experience of working to and achieving clear KPIs., • Excellent understand of general operations and soft facilities management., • Good understanding of Health & Safety management and statutory compliance obligations., • Good understanding of HR procedures., • Good understanding of technology including Microsoft Office. Personal • Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team., • Behave with discretion, honesty and professional integrity at all times., • Ability to work independently with strong leadership qualities., • Excellent attention to detail and organisation., • Ability to think on your feet and adapt., • Excellent verbal and written English is required for this role.