Marketing Content Executive
2 days ago
Norwich
An exciting opportunity has arisen to join a successful and respected digital business operating one of the UK's leading independent financial comparison platforms. As a Customer Journey & Content Specialist, you will play a key role in enhancing customer engagement, improving digital journeys, and creating high-performing content that drives traffic, conversions, and revenue growth. \n This position is ideal for a creative, data-driven content professional with a strong understanding of SEO, emerging AI technologies, and user experience optimisation. \n The Role \n Working within a collaborative digital team, you will take ownership of customer-facing content across multiple channels, ensuring users can easily access relevant information and products. Acting as a subject matter expert in content strategy and customer journeys, you will work closely with SEO specialists and key stakeholders to maximise visibility across search engines, AI-driven platforms, and social channels. \n Key Responsibilities \n\n • Create, manage, and optimise engaging content across the customer journey.\n, • Produce content for websites, social media, video, podcasts, and other digital channels.\n, • Identify opportunities to improve engagement, conversion rates, and revenue.\n, • Develop content strategies aligned with SEO best practices and AI search experiences.\n, • Analyse content performance, user behaviour, and engagement metrics.\n, • Enhance user experience through data-led content improvements.\n, • Collaborate with internal teams to align content with business objectives.\n, • Provide support and guidance to team members where required.\n, • Stay up to date with emerging digital, content, and AI trends.\n\n About You \n We are seeking an experienced content professional with a proven track record in a consumer-focused digital environment. \n Essential Skills & Experience \n\n • Experience in digital content production for a consumer-facing brand.\n, • Strong SEO knowledge and practical application.\n, • Experience creating content for AI-powered search and discovery platforms.\n, • Proficiency with AI tools and technologies.\n, • Strong analytical and reporting skills.\n, • Experience creating and editing short-form video content.\n, • Previous people management experience.\n, • Excellent written and verbal communication skills.\n, • Proactive, hands-on approach with strong collaboration skills.\n, • Professional, adaptable, and flexible mindset.\n, • Full right to work in the UK (sponsorship is not available).\n\n Desirable \n\n • Social media content creation or management.\n, • Financial services, fintech, or comparison website experience.\n, • A/B testing experience.\n, • Knowledge of customer journey optimisation and conversion improvement techniques.\n\n Benefits \n Our client offers an excellent benefits package, including: \n\n • 25 days' annual leave plus bank holidays.\n, • Additional long-service holiday entitlement.\n, • Birthday leave.\n, • Enhanced pension scheme.\n, • Employee Assistance Programme and 24/7 GP access.\n, • Group Life Insurance.\n, • Ongoing training and career development.\n, • Free on-site parking and EV charging points.\n, • Modern, air-conditioned offices with shower and locker facilities.\n, • Staff incentives and workplace perks.\n, • Discounted local bus travel.\n\n This role is fully office-based in Norwich within a collaborative and innovative environment. \n Interested? \n Please call Michelle Topley on or email your CV to . Alternatively apply online. \n \n