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Job Description SUMMARY OF MAJOR FUNCTIONS: The Peer Support Specialist plays a crucial role in providing support and guidance to individuals facing mental health and substance use challenges. This position focuses on fostering a safe and supportive environment where clients can share their experiences and work towards recovery. By utilizing lived experience and professional training, the specialist will empower clients to develop coping strategies and achieve their personal goals. The ultimate aim is to enhance the overall well-being of clients through empathetic listening, motivational interviewing, and group facilitation. This role is integral to building a community of support that encourages resilience and personal growth. DUTIES AND RESPONSIBILITIES: • Participates in the orientation process of new clients, • Completes intakes, assessments, and other necessary documents., • Demonstrates good interviewing and assessment skills, • Provide consumers with assistance in obtaining needed resources (i.e. food stamps, health insurance, housing, food, and clothing), • Complete the recovery plan, initial authorization, and re-authorization (in MHWIN) with each consumer in a timely manner., • Serve as one-on-one support to consumers in various stages of the recovery process., • Assist the consumer with socializing and building a recovery network of support through support groups, 12-step meetings, and recovery events as needed., • Maintain regular contact via phone calls and meetings., • Facilitate educational didactic, group therapy, encounters, and other recovery-related activities displaying good theoretical knowledge of the subject matter and effective communication skills in delivering materials., • Facilitate random urine analysis when requested., • Provide coverage as required by the program including some evenings, weekends, and holidays., • Supports and adheres to the rules and regulations of the Board of Directors., • Participates in scheduled in-services and other appropriate training activities. MINIMUM REQUIREMENTS – EDUCATION AND EXPERIENCE • High school diploma or equivalent., • One year of substance abuse treatment and/or mental health disorder experience., • Documented successful completion and/or development plan of the Certified Peer Recovery Mentor – Michigan (CPRM-M) offered by the Michigan Certification Board of Addiction Professionals upon hire or Certification as a Peer Support Specialist, • Must not have been convicted of a felony for at least (5) years prior to application., • Strong organizational skills., • In-depth knowledge of community resources such as housing, medical, and other needed support services specifically related to the population served., • Group Facilitation experience a plus., • Familiarity with the 12-step model, Social Model, and Substance Abuse Provider Network preferred., • Computer proficiency with Microsoft Office and the ability to utilize Microsoft Access database and Microsoft Word preferred.

Job DescriptionDescription: Under the direction of the Human Resources Manager, plans, develops and enhances the health, safety, ergonomic and environmental functions within the division. The Health, Safety & Environmental Specialist is expected to inspire and lead their teams by setting the example and driving the 5 C’s (Care, Commit, Connect, Communicate, & Celebrate) ESSENTIAL DUTIES AND RESPONSIBILITIES: • Develops, implements and maintains policies, procedures, programs and databases related to health, safety, ergonomic and environmental practices and requirements., • Ensures all federal, state and local safety and environmental laws/regulations and codes are observed., • Drives improvements in the division’s safety and environmental performance through the use of audits, behavior-based safety, ergonomics and safety committee., • Ensures all OSHA recordkeeping and ergonomic reporting requirements are met and within the required time frame., • Chairs division’s Safety Committee meetings and Ergonomic Committee meetings and facilitates the resolution of open issues from these meetings, • Conducts Ergonomic Assessments including but not limited to ERA, RULA and strain indexes., • Responds to and investigates all reports of injuries, accidents, illnesses, near misses and property damage immediately., • Administers first aid care to employees and performs First Responder duties during emergencies., • Adheres to Magna’s Group Management Guidelines to achieve the principles of Magna’s Employee Charter., • Ensures Company’s compliance to the Magna Employee’s Charter. Protects the interests of the employees and the Company in accordance with Company policies, Employee’s Charter Principles, and applicable employment laws and regulations., • Oversees the administration of worker’s compensation claims, return-to-work initiatives and accommodation issues., • If there is a reason to believe that any equipment or physical condition of the workplace is likely to endanger the employee or co-worker, notify management immediately., • Stays abreast of and ensures the division complies with all formalized regulation (OSHA, MIOSHA, ANSI, NFPA, EPA, EGLE, Magna Corporate), • Coordinate the Joint Health and Safety Committee and ensure that health and safety concerns are addressed in a timely manner and communicated to employees., • Coordinate the Ergonomics Committee and ensure that ergonomic concerns are addressed in a timely manner and communicated to employees., • Adheres to company systems and policies (IATF 16949, 5S, employee handbook)., • Develop and implement all department policies and standards that pertain to Magna EHS requirements., • Participates in the investigation of accidents including: determination of the underlying occurrence, identifying the need for corrective and/or preventive action, recommending solutions for improvement, tracking and recording corrective actions to closure., • Organizes and participates in workplace inspections to validate compliance to company systems & policies., • Recommends the purchase of new equipment to assure manufacturing maintainability, and Health, Safety & Environmental requirements are met., • Manage all aspects of LM’s health & safety audit, environmental audit and ergonomic audit, including all action items, training requirements, records and policy development and implementation., • Create EHS training materials, schedule required training, track completion, • Ergonomics, • Work collaboratively with all departments., • Displays a positive attitude towards safety, works safely and follows all the Company's safety policies and procedures., • Reports all unsafe and unhealthy conditions or acts to management immediately., • Reports injuries, accidents, illnesses, near misses and property damage immediately to your Supervisor, • Complies with all Health, Safety and Environmental standards in accordance with company policies, the Occupational Health & Safety Act. and the Michigan Occupational Health & Safety Act., • Ensures all employees and visitors have a safe environment in that safety and housekeeping standards are maintained; and all hazards, unsafe actions, or unsafe conditions have been identified, corrected, and/or eliminated., • Responds to and investigates all reports of injuries, accidents, illnesses, near misses and property damage immediately., • Report on all issues that cause any downtime to operations to your supervisor., • Takes an active part in the division’s safety program by performing regular workplace inspections, effectively investigates accidents/incidents promptly, and assists in meeting or exceeding the division’s safety goals., • Complete other duties as assigned. Note: If there is reason to believe that any equipment, or physical condition of the workplace is likely to endanger the employee or co-worker, or is in contravention of OSHA and MISOHA, notify management immediately. If there is any reason to believe that any equipment, physical condition of the workplace or assigned task is likely to jeopardize customer’s requirements, internal requirements or the quality of tests results and/or equipment build, notify management immediately. Authorities as detailed in our Quality System for ISO/TS16949 2014 including but not limited to Corrective and Preventative Actions, Control of Documents, Control of Records, Internal Audits and Control of Nonconforming Product. Requirements: QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Certification/Licensure: Bachelors Degree in Safety, Ergonomics, Industrial Hygiene or related field; or an equivalent combination of education and experience. EXPERIENCE: Minimum of two (2) year of safety, ergonomic and environmental experience in a manufacturing environment. OSHA 10 Certificate (preferred) OSHA 30 Certificate (a plus) KNOWLEDGE/SKILLS/ABILITIES: • Knowledge of HSE tools and methods :, 5 why methodology, job instruction, audits, ISO 14001, ISO 45001…, • Working knowledge of OSHA, MIOSHA, ANSI, NFPA, EPA, EGLE, DOT, • General knowledge of automotive production plant technologies, • Hands on environmental experience, • Minimum bi-lingual (English required), • Working Knowledge of environmental, health and safety systems, • Strong communication skills: verbal, written, and technical presentations., • Proficient with utilizing word processing, spreadsheets, presentation, and database applications, • Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines., • Demonstrated successful performance with independent problem solving, • Innovation and change management skills written, verbal and presentation skills. Excellent interpersonal communication skills to handle sensitive and confidential situations. Detailed oriented with good organizational skills. Good analytical, assessment and problem resolution skills. Working knowledge of Federal and State occupational health and safety regulations; and demonstrated ability to provide guidance to the plant and ensure compliance. Working knowledge of ISO 14001. Familiarity with ADA, FMLA and HIPPA. Working knowledge of Word, Excel and PowerPoint. WORKING CONDITIONS/PHYSICAL ABILITIES: Work performed in an office and manufacturing plant environments. Normal mobility to move around an office environment, able to conduct normal amount of work at a computer. Frequently exposed to varying temperature within plant depending upon external weather condition. Frequently sits, walks, stands, grips/grasps, bends/stoops, crouches; and lifts and carries up to thirty (30) lbs within the office and manufacturing plant environment. Must be available to work overtime including weekends and holidays. Training Requirements: Orientation Sign-off LM Compliance Policies Safety Training Departmental Training Requirements: Training Checklist Equal Employment Opportunity LM Manufacturing is an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Work Authorization / Visa Sponsorship At this time, LM Manufacturing does not provide employment visa sponsorship for this position. Applicants must be legally authorized to work in the United States on a full-time basis without current or future sponsorship from LM Manufacturing. Unsolicited Recruiter and Agency Submissions LM Manufacturing does not accept unsolicited resumes or candidate submissions from third-party recruiters, staffing agencies, or other vendors unless a written agreement has been approved in advance by an authorized member of the LM Manufacturing Human Resources team. Any unsolicited resume or candidate information submitted without an approved agreement will be considered the property of LM Manufacturing, and no placement fee or other compensation will be owed. Only authorized members of the LM Manufacturing Human Resources team may engage or approve third-party recruiting or staffing services. Recruitment Fraud and Career Scam Notice LM Manufacturing encourages applicants to be cautious of fraudulent job postings, recruiting communications, and employment offers claiming to represent the company. LM Manufacturing will not request payment from applicants as part of the recruiting or hiring process. Applicants should use caution before providing sensitive personal or financial information, including Social Security numbers, banking information, credit card information, or other confidential information, in response to unsolicited communications. Candidates who have questions regarding the legitimacy of an LM Manufacturing employment opportunity are encouraged to verify the position directly with LM Manufacturing or through the company's official recruiting channels.

Job Description Summary: The Case Management Specialist (CMS) is a non-clinical, administrative support position that directly assists Neighborhood Service Organization (NSO) clients and case managers with activities that support the coordination and delivery of case management services., Responsibilities include client outreach, data entry, obtaining and tracking supporting documentation, facilitating referrals, coordinating follow-up activities, and providing other administrative support necessary to promote timely, organized, and person-centered services. The CMS position contributes to efficient program operations, continuity of care, and client satisfaction through effective communication, attention to detail, and timely and responsive customer service. The Case Management Specialist typically provides support to 5–7 case managers; however, this number may change based on staffing levels and operational needs. Responsibilities: • Performs eligibility verification. Verifies and ensures the cases are assigned to appropriate Case Manager and services are rendered within required timeframes as stated in workflows and policies. • Facilitates/Schedules appointments for onsite clinic, face-to-face, or telehealth visits., • Provides non-clinical support to Case Managers., • Answers incoming phone calls and authorization related, or inquiry emails and responds to all phone and email requests within 2 business days, per NSO policy., • Makes reminder and follow-up calls to clients to secure outreach on behalf of the case manager, including but not limited to reminder calls for scheduled appointments. Ensure all outreaches and incoming calls are documented in EHR., • Provides information regarding benefits, network providers, or general program information when requested., • Mails letters, postcards, and educational materials to clients., • May act as liaison between the assigned area and collaborating clinics, physicians, housing coordinators, community case managers, community services, operations, and other internal departments., • Maintains and updates case notes per workflows and policies., • Pro-actively runs reports from the EHR and dashboards to assist Case Managers with proactively scheduling, collecting documents/signatures, and other activities related to managing caseloads., • Follows up on cases needing closure, reopening, or creation in the electronic health record., • May communicate on behalf of the case manager or client with clinics, doctors, community agencies, or resources for referrals when needed., • Uploads documents, faxes, reports, and sensitive PHI to EHR as necessary., • Responsible for workgroup voicemail., • Promotes communication, both internally and externally, to enhance the effectiveness of case management services., • Processes member and provider correspondence., • Maintains and updates inbound documentation and correspondence received on behalf of clients within the electronic medical record as needed., • May assist with coordination of benefits or clinic follow-up appointments., • Uses NSO policies and processes to address all matters., • Provides daily support to assigned case managers., • All other duties as assigned. Candidate Requirements: • High school diploma required., • Minimum of 1 year of experience, or any combination of education and experience that would provide an equivalent background, in clerical, medical, or psychiatric services roles., • Previous experience in a health plan, clinic, and/or in a community setting providing clerical assistance in any of the following areas: prior authorization, case management, community psychiatric care, medical services, ambulatory care, hospital clerk, or medical assistant., • Experience answering high-volume phone lines, triaging calls to the appropriate staff or department, and providing excellent customer service., • Ability to respond to email and phone requests in a timely, professional, and accurate manner., • Excellent typing skills and the ability to navigate a Windows-based environment., • Knowledge of the Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint, strongly preferred., • Access to secure, high-speed internet and a dedicated workspace for remote or hybrid work, with the ability to protect health information and maintain HIPAA compliance., • Must maintain a valid Michigan driver’s license or State ID and automotive insurance., • Must have access to reliable private transportation and be able to visit locations while working for NSO., • Additional training and credentialing may be required., • Ability to work with an ethnically, linguistically, culturally, economically, and socially diverse population. Preferred Qualifications: • 1+ years of recent physical health and/or mental health/behavioral health clinical support experience., • Experience making referrals to and coordinating with community agencies to assist in removing barriers or other disparities in healthcare., • Understanding of managed care or Medicaid/Medicare strongly preferred., • Strong oral, written, and interpersonal communication skills, as well as problem-solving, facilitation, and analytical skills. Work Schedule: • Monday through Friday between 8:30 a.m. and 5:00 p.m., • This position works in the office for the first 90 days. After successful completion of the first six months, the position is eligible for a hybrid (remote and office) schedule., • Required to visit the other clinics and client/guardians in the community based on the needs of the business. Working Conditions: • Work is performed in an office setting and, when approved, from home., • Uses a computer, case management and mental health software, cell/telephone system, and other office equipment as needed to perform duties., • Frequently required to stand, sit, and walk during working hours., • May operate an automobile while performing assigned job duties. The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time. Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

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