Proxy Product Owner - Success Management & Advisory
hace 3 días
New York
InsideBoard AI – New York City (Hybrid: in-person + remote days) Full-Time | Customer-Facing | Enterprise Delivery About InsideBoard AI InsideBoard AI is a fast-growing SaaS startup pioneering a new category: the AI-powered Success & Performance Platform. After strong success across Europe, we’re accelerating our U.S. expansion — scaling rapidly across Automotive, Manufacturing, Retail, Energy & Utilities, Field Service, and more. Our platform integrates KPIs, coaching plans, AI assistants (IRON), digital communities, and workflow activation directly into enterprise CRM ecosystems. We help some of the world’s largest companies drive performance, adoption, and operational excellence at scale. We’re now strengthening our U.S. Professional Services team with a senior, strategic consultant who can operate at the intersection of customer success, advisory, consulting, and program delivery. Role Overview We’re hiring a Proxy PO – Success Management & Advisory to support one of our largest global enterprise programs (anonymous Fortune 50). This is a high-impact, client-facing role that blends: • Consulting, • Program & Portfolio Management, • SaaS Activation & Change Enablement, • Data, KPIs, Coaching & Performance Expertise Key Responsibilities 1. Strategic Engagement & Leadership Alignment • Centralize business needs and strategic priorities from customer leadership., • Translate high-level initiatives into structured Success Plans, KPIs, coaching flows, and activation roadmaps., • Act as a trusted advisor on value realization, operational excellence, and performance frameworks. 2. Champion Engagement & Enablement • Onboard, mobilize, and manage BU champions across 50+ business units., • Drive clarity, capability-building, and cross-BU alignment., • Build long-term relationships and ensure customer autonomy grows over time. 3. Success Management & Advisory • Lead the Prepare → Engage → Sustain lifecycle across business units., • Analyze performance across digital success communities and identify business opportunities., • Co-create coaching plans, success campaigns, KPI configurations, and activation workflows., • Provide expert guidance to ensure the customer leverages the full value of InsideBoard AI. 4. Design Authority & Governance • Serve as the design authority validating that platform usage aligns with best practices and product intent., • Ensure strategic and technical coherence across design, build, validation, and optimization cycles., • Maintain visibility into all key decisions and operational outcomes to anticipate risks and guide proactively. 5. Campaign & Configuration Support • Support or lead the creation of performance campaigns, KPI frameworks, coaching plans, and community activation content., • Monitor performance, identify friction points, and define corrective action plans. 6. Backlog Management & Prioritization • Centralize cross-BU feedback, business needs, and operational requirements., • Translate these into a structured backlog with priority scoring and impact evaluation., • Partner with product, engineering, and advisory teams to drive continuous improvement. 7. Run Governance & PMO Leadership • Orchestrate run-phase governance across business units., • Manage rituals, communication flows, adoption tracking, and cross-BU reporting., • Ensure consistent, predictable, high-quality operations. 8. Drive Customer Autonomy • Build frameworks, playbooks, and enablement models that empower the customer to operate independently., • Reduce reliance on professional services over time by developing internal expertise across customer teams. Qualifications Required • 5–10+ years in consulting, customer success, digital transformation, or enterprise SaaS programs., • Strong experience interacting with senior customer stakeholders (C-level)., • Proven success driving adoption, performance, or operational excellence in large organizations., • Strong skills in KPIs, analytics, coaching/enablement programs, or CRM-driven workflows., • Ability to operate in a multi-BU, multi-stakeholder enterprise environment., • Exceptional communication, synthesis, and executive storytelling abilities., • Background in large contact center transformations, field service operations, sales enablement, or enterprise L&D., • Experience with AI-based tools or digital adoption platforms., • Familiarity with operational KPIs, coaching models, or success frameworks. What Success Looks Like • Champions feel guided, empowered, and aligned across all business units., • The customer sees measurable improvements in adoption, KPIs, and performance., • Governance rituals run smoothly and autonomously., • Success campaigns, coaching plans, and KPI designs are consistent and high-quality., • The customer becomes increasingly independent, thanks to your structure, clarity, and enablement., • You become a strategic advisor trusted by leadership on both sides.