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Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022), • Built In LGBTQIA+ Advocacy Award (2022) Maven is seeking a Team Lead to support frontline associates working on a new medication access and pharmacy supported care program. This is a player coach role focused on real time execution, coaching, and first line escalation. You will be closely embedded in daily operations, ensuring queues are healthy, issues are resolved quickly, and associates are supported as they navigate complex pharmacy and insurance workflows. This role is ideal for someone with strong operational instincts who enjoys being close to the work and developing others. The Member Services team supports members 7 days a week; shift availability will vary. What You'll Do: Real Time Execution & Queue Ownership • Own real time execution during assigned shifts across chat and phone queues., • Monitor queue health, coverage, and workload distribution to ensure timely responses., • Step in directly to handle complex cases or volume spikes as needed. Team Leadership & Coaching • Serve as day to day support for a team of Member Services Associates., • Provide real time coaching on judgment calls, prioritization, and handling ambiguous cases where no clear script exists., • Conduct quality reviews and deliver clear, actionable feedback., • Support onboarding and ramping of new hires. Escalations & Issue Resolution • Act as the first line escalation point for pharmacy and insurance issues including missing information, coverage rejects, routing questions, and fulfillment delays., • Partner with internal teams to resolve escalated member issues while maintaining non clinical boundaries., • Ensure appropriate handling and escalation of safety concerns or sensitive disclosures. Operational Excellence • Ensure consistent execution of SOPs, scripts, and workflows., • Identify breakdowns in workflows and flag patterns or risks to leadership., • Help test, roll out, and reinforce new workflows, macros, or tooling changes., • Support team performance across response time, resolution quality, and member satisfaction. Minimum Qualifications • 2–4 years of experience in healthcare support, pharmacy operations, insurance navigation, or related fields., • Prior experience coaching, mentoring, or acting as a senior or lead in a frontline environment., • Strong understanding of pharmacy workflows, insurance coverage concepts, and medication access processes., • Comfort handling escalations and emotionally charged member situations., • Strong written and verbal communication skills., • Ability to balance hands-on work with people leadership. Preferred Qualifications • Experience supporting specialty or high demand medications., • Experience with Zendesk highly preferred or other CX tools., • Familiarity with QA frameworks and support performance metrics., • Experience helping teams adopt new tools or workflows., • Fluency in Spanish or another commonly spoken member language. The base salary range for this role is $89,000 - $105,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens, • 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Job Description Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are looking for a dedicated Concierge Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You'll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner's mission. This role requires more than just excellent service — we're looking for someone who can thrive in an evolving environment and is comfortable with complexity. You'll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit and claims information. As the voice of Garner, you'll play a vital role in creating a supportive and empowering experience for each member you connect with. You would be scheduled between 8 AM and 10 PM ET, with shift preferences considered but not guaranteed. Preferences will be collected during the interview process and finalized schedules will be provided after a two-week training period. Where you will work: This is a U.S. based fully remote position. What you will do: • Deliver exceptional member support via phone, chat, and email, • Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit, • Help steer members to find the best care available to them, • Handle complex and sensitive conversations with professionalism, empathy, and patience, • Deescalate members who are experiencing friction with their benefit, • Work with other departments to address cross-departmental issues, • Identify and escalate feedback from member interactions to internal teams, • Stay up to date on evolving procedures, • Protect member privacy and maintain compliance with HIPAA and data security protocolsThe ideal candidate has:, • Minimum 2 years of call center/customer service experience, • Healthcare experience preferred, • Clear and confident verbal and written communication skills, • Meticulous attention to detail, • A proactive and curious problem-solving mindset, • An openness to feedback and a commitment to doing better every day, • Technical proficiency with customer service platforms, such as Zendesk, • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time. Application Process: Here's what you can expect in this process: • Apply - you are here!, • Intro Call (15 minutes), • Work Experience Interview (30 minutes), • Role-Based Case Study (45 minutes), • Job OfferCompensation Transparency: The base compensation for this position is: $22/hour. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

Job DescriptionStrength in Trust OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down—it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge Enterprise Account Executives have a critical role and responsibility to deliver new client acquisition in zero-base accounts, while also ensuring successful relationships and revenue growth with existing customers. OneTrust is a fast-growing SaaS enterprise platform with a strong growth trajectory. We invest heavily in our Sales Team through demand generation, methodology-driven sales philosophy, weekly sales trainings, customer-driven roadmaps, and a readily available executive team to help close deals. Your Mission The Account Executive (AE) is responsible for consistently generating, qualifying, and executing opportunities that support our customers in the pursuit of becoming more trusted organizations and drive revenue for OneTrust. AEs are expected to use their thorough knowledge of the industry and excellent value-based sales skills to create the best solutions and solve complex customer problems. AEs must bring useful insights and best practices to customers and prospects. As an Enterprise Account Executive, you will: • Meet or exceed quota, • Conduct outreach to generate a pipeline consistently, even when engaged in closing activities, • Demonstrate resourcefulness to identify & leverage stakeholders, leaders, and champions to drive the execution of the sales strategy appropriately, • Work effectively in a cross-functional manner with Business Development, Partner Channel, and Solutions Engineering to successfully land and expand key accounts, • Utilize two-sided discovery & impeccable communication to understand the customers' needs and articulate valuable solutions, • Understand key competitors and their strategies to clearly differentiate OneTrust's solutions in the marketplace, • Establish customer relationships that enable OneTrust to be viewed as a trusted advisor, • Manage and optimize a targeted geographic territory You Are You are someone with a hunting mentality and a consultative approach. You bring curiosity, innovation, authenticity, leadership, and integrity to your work. You have experience communicating with C-Level Executives effectively, and you are confident in your communication skills. You approach new prospecting activities and deal-advancing activities with the utmost balance, and you are well-disciplined in sales processes and CRM hygiene. Your experience includes: • Strong experience selling B2B Enterprise-level software or related technologies, with ideally ~7 years of experience, but exceptions may be made for the right candidate, • Previous experience in Value Selling, • Strong track record of performance with landing net new logos while growing and supporting existing key accounts, • Previous experience running sales presentations/demos, • Familiarity with Salesforce.com or a similar CRM solution For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range$112,500—$168,750 USDWhere we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: • OneTrust Careers on YouTube, • @LifeatOneTrust on InstagramYour Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com. Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Job Description Enterprise Account Executive closes deals. This one builds a category. The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. Why Enterprise Account Executive AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have. Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter. The Role You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and East Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable. You might be this person if: • You build your own pipeline and use AI to do it faster and smarter than anyone else., • You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had., • You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI., • Multi-threaded enterprise deals energize you rather than slow you down., • You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment., • You've closed high six- and seven-figure deals and can speak to exactly how you did it., • You bring energy and humor without sacrificing precision., • You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room., • You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling. You need to have: • 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals., • Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders., • An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota., • Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting., • Located in the East Coast region (see application for eligible cities). What you'll actually do: • Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process., • Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene., • Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience., • Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level., • Bring a consultative lens to every deal. Understand the customer's business deeply before you ever pitch a solution., • Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity., • Help shape how we sell in a fast-moving environment, not just execute a playbook. Added Value: • Formal SaaS sales training from a competitive, high-performance environment., • Background at a top-tier professional services firm (investment banking, management consulting, or similar)., • Experience selling AI, Customer Support, or Customer Experience software., • Previous success selling to enterprise developer and product teams., • Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming., • Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity., • Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes. What we offer: We take care of the people who build the future. Here's some of what you can expect when you join Sendbird. • Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents., • Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off., • $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more., • Parental leave for all new parents. Time to be present for the moments that matter most., • 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform., • HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses., • Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you. Pay Transparency For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $260,000 - $300,000 OTE . This range is specific to the New York City market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above. What diversity and inclusion mean to us There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you. Why Sendbird We're not optimizing an existing market, we're defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that's reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that's moving with genuine urgency, this is the place. Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Job Description ???? Customer Experience Advisor???? ???? Location: Brooklyn ???? Department: Customer Experience ???? Position type: Permanent, full-time - hybrid ???? Salary: $50,000 per annum MPB is the world's largest platform for used photo and video kit. We make it simple to buy, sell and trade cameras, lenses and accessories — sustainably and with full confidence. Behind every great customer story at MPB, there's an advisor who made the moment matter. Our Customer Experience team is award-winning, and it isn't a support desk bolted onto the business. It's central to how we build trust with a global community of photographers and videographers. That means combining specialist product knowledge with thoughtful, personal support, and genuinely caring about the outcome. The role has moved on from transactional support: you'll guide customers through complex buying, selling and trading decisions, own each interaction end to end, and work cross-functionally to resolve issues with care and efficiency. Our award-winning team knows great service is what keeps customers coming back, and you'll play a real part in that - building relationships with new, repeat and high-value customers alike. You'll also help shape the systems behind the experience. Using AI tools and copilots to work faster and more consistently, stepping in with your own judgement where automation falls short, and feeding back what you learn so the whole operation gets smarter over time. What you'll actually be doing. Combine empathy and problem-solving to fully understand what a customer needs, and deliver resolutions that feel personal — across chat, email, phone and social, tailoring tone and language to fit Own customer outcomes end to end, working cross-functionally to resolve complex or high-impact issues with genuine care Use AI tools and copilots to work with speed and consistency, and take ownership where automation isn't enough Review human and AI conversations to spot where the experience — and your own performance — can improve Call out pain points and champion the tools and processes that make every interaction better, for customers and for the team Who you are. Experienced in customer support or a similar customer-facing role, ideally in a scaling, high-growth business Comfortable working with CRMs and customer engagement platforms (e.g. Intercom) A confident, approachable communicator who builds rapport and responds with empathy across every channel Naturally consultative — you understand what a customer needs and guide them to the right outcome Sharp at solving complexity and navigating ambiguity with good judgement Comfortable handling sensitive situations with resilience and professionalism Open and confident working alongside AI-assisted tools and systems Nice to have. Experience with AI-supported customer service tools Process improvement or knowledge-base experience A genuine interest in photography or video equipment Additional languages Why MPB. We're part of the circular economy for photo and video kit — genuinely good for people, and good for the planet. We're a low-hierarchy team where advisors are trusted to own outcomes, not just follow scripts, and where your feedback actually changes how the support operation works. And we're still growing across the UK, US and Europe, with a story worth being part of. Our Values; applied ???? Better, Connected: collaborate internally and share knowledge to improve customer outcomes ???? Empowering and Empowered: take ownership and act with accountability ???? Insight-driven: use data and feedback to drive decision-making and influence behaviour ???? Agents of Change: embrace technology and innovation to shape the future of support ???? Focussed on Excellence: deliver quality and value in every interaction ???? Passionately Ambitious: continuously improve yourself, the team, and the experience About MPB We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve. MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow. Benefits Competitive salary PTO allowance Medical/Dental/Vision 401k Company EAP Employee Discounts Dog-friendly office At MPB, we support our staff and their careers in every way we can. As well as all the standard benefits, we have clear career frameworks in place so that you know where your career is going to develop. The wellbeing of our employees is paramount and we provide private healthcare from your start date as well as access to our EAP to support your mental wellbeing.

Job DescriptionCompany Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform. Responsibilities: • Lead the end-to-end architecture and design of Genesys Cloud CX solutions, • Translate business requirements into scalable, secure, and high-performing technical designs, • Define and drive the technical roadmap for contact center and CX platforms, • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems, • Provide hands-on technical leadership across solution design, development, testing, and deployment phases, • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed, • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms, • Ensure solutions meet security, compliance, and performance requirements, • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovationQualifications, • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions, • Proven experience in designing and delivering large-scale cloud contact center solutions, • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities, • Hands-on experience with API integrations (REST/SOAP) and microservices architecture, • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow, • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance, • Solid understanding of business processes and their alignment with customer experience technologies, • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

Job Description We're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits. The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions. But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: The Growth team at Pareto plays a central role in shaping the company's growth strategy, enabling commercial success, and supporting executive team decision-making. We partner closely with senior leadership and cross-functional teams to explore new growth opportunities, evaluate strategic partnerships, and translate complex analysis into clear, actionable direction. The Director, Growth Strategy will play a pivotal role in advancing Pareto's growth strategy and supporting top-priority strategic initiatives with high executive visibility. This role is ideal for a highly analytical, structured thinker with strong executive presence who thrives in ambiguity and enjoys both identifying key business and market insights and partnering with the internal team to operationalize and drive impact. Key Responsibilities: Leveraging prior experience in management consulting, banking, corporate development, and/or corporate strategy, you will help define strategy, support execution, and drive measurable business outcomes. You will work closely with executive leadership, commercial teams, and cross-functional partners to evaluate opportunities, align teams, and operationalize decisions. Key responsibilities include: • Support executive leadership and Board of Directors discussions, including preparation of high-quality analyses and board slides, • Lead and support enterprise-level strategic initiatives, including regional growth initiatives, partnerships, and new opportunities, • Independently scope strategic problems, develop structured workplans, and drive projects from analysis through recommendation and execution, • Partner closely with commercial, product, and operations teams to ensure alignment and execution of strategic priorities, • Size opportunities and business impact using rigorous quantitative analysis and financial modeling., • Develop clear, compelling executive narratives and presentations, simplifying complex topics for senior stakeholders, • Monitor outcomes, build reporting, and manage performance metrics to ensure strategies translate into results. Partner closely with Rev Ops team to operationalize insights and align to Sales processes and tracking., • Mentor and develop more junior team members as a colleague, fostering structured thinking and high-quality delivery. Opportunity to grow into people manager role with direct reports. Required Qualifications / Skills: • 8-10 years of experience in a dynamic, fast-moving environment, with background in management consulting, investment banking, corporate development, and/or corporate strategy, • Strong preference for candidates who have consulting or banking experience followed by in-house experience, • Exceptional structured problem-solving and quantitative skills, including ability to derive insights from complex data, • Demonstrated expertise in storyboarding, executive storytelling, and presentation development, including facilitating live executive discussions, • Strong executive presence with the ability to listen, synthesize, influence, and communicate clearly, • Comfort operating in ambiguity; ability to simplify complex, cross-functional challenges into clear strategic direction, • Proven ability to manage multiple concurrent priorities and work effectively in a matrixed organization, • Experience leading significant workstreams or owning projects end-to-end, especially in coordination with go-to-market / commercial team, • Bachelor's degree required; MBA or other advanced degree preferred, • Experience in healthcare, specifically healthcare insurance, benefits, or payer-related segments preferred, • Advanced proficiency in PowerPoint and Excel; strong attention to detail and polish Perks & Benefits: • Fully paid medical, dental, and vision benefits., • Flexible PTO, • 401k company contribution, • Tuition reimbursement, • Professional development allowance, • Transportation allowance and daily parking reimbursement, • Engaging hybrid work environmentWe are guided by our values: Fire in the belly The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Job Description Coreza Cloud Sprt I Salary Range: $80,000.00 to $100,000.00 depending on experience. Toshiba America Business Solutions, Inc. (TABS) has an exciting Coreza Cloud Sprt opportunity. Join a global powerhouse with a 150-year heritage when you become a part of Toshiba Business Solutions. Toshiba is an industry leader in digital displays, document security and software solutions. We help businesses print smarter, work more securely, improve workflow, and communicate better. Our reputation in the industry is due in large part to the outstanding care our people provide. Summary: The Coreza Cloud Sprt I position is a customer-focused role that acts as a frontline technical expert for Coreza products. This role blends technical troubleshooting, customer engagement, testing, and product expertise, ensuring customers receive timely, high-quality support and consistently excellent experience. This is a highly interactive, customer-facing role, where live video support is a primary channel alongside ticket-based support. The role interacts directly with customers in real time to diagnose and resolve complex issues efficiently. Responsibilities: • Provide responsive technical support (Tier 1 & 2) via video calls, email, chat, and ticketing systems (e.g. Zendesk, ServiceNow) with a strong focus on technical support, and customer engagement., • Conduct scheduled and ad-hoc video sessions, using screen sharing and live troubleshooting as a primary support method. Advise customers and dealers providing on boarding, set up/configuration, installation, and technical problem resolution. May conduct 1:1 training where required to ensure customers and dealers understand how to use the product effectively. Manage and prioritize support tickets through resolution., • Prepare and deliver Sales/Technical demonstrations along with sales team to show case products/solutions. This could involve tailoring demonstrations to bridge the gap between product capability and customer/dealer needs., • Diagnose and resolve technical issues across cloud services and integrations. Perform effective triage and root cause analysis of issues. Investigate and analyze logs, APIs, and system behavior. Test and reproduce issues and document findings. Translate technical concepts into clear, simple language for customers and Dealers during support interactions., • Identify complex technical issues, run diagnostics and work with Engineering on escalated issues. Work with development teams to identify and track bugs and validate fixes. Develop testing protocols to recreate problems. Participate in pre-release testing as needed., • Create and maintain documentation and knowledge base content. Ensure documentation reflects current product behavior and advise engineering as needed of identified problems. • Perform other related duties as assigned. Qualifications: • Bachelor’s Degree (Computer Science) or equivalent years of experience., • A minimum of 1 year of experience in a combination of the following; technical/product support, sales/support engineering or technical Internships troubleshooting across Windows, networking, and SaaS in a remote capacity or technical call center., • Experience with APIs, logs, JSON / REST o Ability to investigate issues using logs, session replay tools, API responses, and internal support tools o Experience with Zendesk, ServiceNow, or similar tools preferred o Experience with triage, testing, and validation • Strong documentation skills with ability to translate technical issues into clear, client friendly language, • Demonstrated experience with technical root cause analysis and resolving technical problems in an effective manner and ability to interpret and resolve issues with an emphasis on customer care. Strong troubleshooting and root cause analysis skills in SaaS applications and integrations., • Comfortable with video-based customer support, • Ability to identify and distinguish product defects, configuration issues, user error, and known issues., • Demonstrated ability to work with minimal direction and collaborate with cross functional teams to understand resolve issues., • Print management or IT infrastructure experience, Azure / AWS familiarity, and Scripting (PowerShell, JavaScript) preferred. Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following: • Group health coverage (medical, dental, & vision), • Employee Assistance Programs, • Pre-tax spending accounts, • 401(k) plan, • Company provided life insurance, • Pet Insurance, • Employee discounts, • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.

Job Description About ParetoHealth ParetoHealth is redefining the way employers fund healthcare. As the largest and fastest-growing benefits captive in the United States, we help thousands of small and midsize employers take control of healthcare costs through a smarter, more sustainable model. Our mission is simple: give small and midsize employers the scale and protection they need to eliminate volatility and lower healthcare costs. By combining data-driven insights, innovative risk management, and the collective purchasing power of our community, we enable employers to reduce volatility, improve long-term outcomes, and reinvest savings into their businesses and their people. Headquartered in Philadelphia, ParetoHealth is growing rapidly and transforming one of the country's largest industries. Our success is fueled by talented people who are united by our four core values: Fire in the Belly, For the Greater Good, See the Field, and Get It Done Right. These values shape how we innovate, collaborate, make decisions, and deliver exceptional results for our clients and one another. If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: ParetoHealth has built the largest and most proven health benefits captive in the market. At the center of that success is the Risk Shield—the combination of captive structure, stop-loss protections, underwriting philosophy, and long-term stability that helps employers achieve better outcomes over time. As Pareto continues to grow, we need a leader who owns how the Risk Shield is positioned, brought to market, and activated across the customer lifecycle. This role will define the strategy that drives new business growth and retention, ensuring our field teams have a clear and compelling way to communicate what makes Pareto different. This is not a traditional product marketing role focused solely on messaging and launches. This leader will own the commercial strategy for Risk Shield—from market positioning and segment strategy to consultant programs, competitive differentiation, customer communications, and field enablement. This role sits at the center of Product, Sales, Customer Management, Underwriting, and Marketing, serving as the business owner for the Risk Shield go-to-market strategy. Key Responsibilities: • Own end-to-end go-to-market strategy for the Risk Shield across the customer lifecycle, • Define positioning, messaging, and differentiation for Pareto's captive model and related offerings, • Partner with Sales and Customer Management to drive growth and retention initiatives, • Develop customer communication and lifecycle marketing strategies that strengthen engagement, reinforce value, and support long-term retention, • Lead segment-based marketing strategies, including to Pareto's key consultant, Member, and National audience segments, • Develop commercial enablement strategies, tools, content, training, and sales plays that equip all Sales and Customer Management teams to deliver a consistent customer experience, • Own customer proof points, case studies, success stories, and value narratives that demonstrate Pareto's impact and support new business and retention efforts, • Own competitive intelligence and market insights to support new business wins and customer retention, • Partner with Marketing, Product, Sales, Customer Management, and Commercial Operations to execute GTM initiatives and measure performance, • Establish a repeatable process for gathering field feedback and customer insights to inform messaging, programs, and commercial strategy, • Manage and develop the Product Marketing Manager of the Risk Shield, • Identify and scale opportunities to leverage AI tools across product marketing, enablement, content development, and go-to-market execution to improve quality, efficiency, and commercial impactQualifications / Skills:, • Proven ability to develop and execute go-to-market strategies that drive growth, retention, and customer engagement, • Strong positioning, messaging, and storytelling skills, with the ability to translate complex concepts into clear, compelling value propositions, • Experience partnering closely with Sales, Account Management, and executive leadership to influence commercial outcomes, • Demonstrated success building enablement programs, sales plays, and customer-facing content that improve field effectiveness, • Strong analytical and strategic thinking skills with the ability to translate market, customer, and performance insights into action, • Experience developing customer proof points, case studies, and value narratives that support new business and retention efforts, • Ability to lead cross-functional initiatives and influence stakeholders across Product, Marketing, Operations, and Commercial teams, • Strong project management and prioritization skills with the ability to manage multiple initiatives simultaneously, • Experience leading and developing high-performing team members, • Excellent written, verbal, and presentation communication skills, • Demonstrated ability to identify high-impact AI use cases and implement scalable workflows that improve marketing, enablement, and commercial performanceMinimum Requirements:, • 8+ years of experience in Product Marketing, Go-to-Market Strategy, Commercial Enablement, Product Management, or related fields, • 3+ years of experience leading cross-functional business initiatives and influencing senior stakeholders, • Prior people management experience preferred, • Experience supporting B2B sales organizations and driving measurable business outcomes, • Healthcare, employee benefits, insurance, financial services, or other highly regulated industry experience preferred, • Bachelor's degree required Perks & Benefits: • Fully paid medical, dental, and vision benefits., • Flexible PTO, • 401k company contribution, • Tuition reimbursement, • Professional development allowance, • Transportation allowance and daily parking reimbursement, • Engaging hybrid work environmentWe are guided by our values: Fire in the belly The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Global Gaming Team GBG’s Global Gaming team partners with leading operators, platforms, and technology providers across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player experiences at scale. This is a high-growth team operating in a fast-moving, highly regulated industry where innovation, trust, and compliance are critical to success. The Role - Sales Executive, Gaming As a Sales Executive within GBG’s Global Gaming business, you will play a critical role in driving revenue growth across a defined portfolio of online gaming operators, platforms, and digital gambling organizations. You’ll be responsible for winning new business while expanding strategic relationships with existing customers, positioning GBG’s identity, fraud, and location intelligence solutions as essential enablers in highly regulated markets. In this role, you’ll partner closely with Product, Marketing, Pre‑Sales, and Customer Success to deliver tailored, high‑impact solutions that help gaming operators meet regulatory requirements, reduce fraud, and create secure, seamless player experiences. You’ll operate as a trusted advisor, navigating complex sales cycles and bringing commercial insight and industry knowledge to every customer engagement within the global gaming ecosystem. What you will do • Develop and execute a strategic territory and account plan to consistently achieve quarterly and annual revenue targets., • Own the full sales cycle—from prospecting and qualification through negotiation and close—across complex, regulated gaming environments., • Build trusted relationships with senior stakeholders across Operations, Compliance, Fraud, Risk, and Technology within gaming organizations., • Uncover customer challenges and clearly articulate how GBG’s identity, fraud, and location solutions address regulatory, onboarding, and risk needs., • Collaborate closely with Pre‑Sales and Product teams to deliver tailored demonstrations, solution proposals, and RFP responses., • Maintain accurate pipeline forecasting and CRM discipline to ensure visibility, predictability, and accountability., • Stay current on gaming regulations, market trends, competitor offerings, and emerging risks to inform sales strategy., • Represent GBG at industry events, conferences, and customer engagements across global markets., • Partner with Customer Success to support smooth onboarding, customer adoption, and long‑term account growth., • Share market and customer insights that help shape product innovation and influence GBG’s roadmap priorities. Requirements Skills we are looking for • Proven success in B2B SaaS sales, ideally within identity, fraud, regtech, martech, payments, or adjacent technology sectors., • Strong understanding of online gaming, sports betting, or digital entertainment, or a demonstrated ability to quickly ramp in regulated markets., • A consistent track record of meeting or exceeding revenue targets in complex, enterprise sales environments., • Ability to translate complex technical solutions into clear, compelling value propositions for executive and technical audiences., • Experience selling multi‑product or platform‑based solutions into mid‑market and enterprise customers., • Exceptional stakeholder management, negotiation, and presentation skills across diverse buyer personas., • Highly self‑motivated, organised, and comfortable owning a revenue number end‑to‑end., • Collaborative mindset with the ability to work effectively across cross‑functional, global teams., • A strong growth mindset and commercial curiosity about customer challenges, regulatory change, and industry evolution. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description About Us: Insurox is a tech-driven independent insurance agency that supports small business clients nationwide. With access to over 150 carriers and a strong service infrastructure, we help businesses stay protected and grow confidently. Position Overview: We are looking for a detail-oriented Commercial Lines Account Manager to provide exceptional service and support to our business clients. You will manage accounts, handle renewals, issue certificates, and assist with client inquiries and policy changes. Responsibilities: Manage and service a book of commercial clients Handle renewals, endorsements, COIs, audits, and billing questions Act as a liaison between clients and carriers Maintain accurate documentation in our systems Assist producers with pre-renewal strategies and cross-selling opportunities Deliver excellent customer service via phone, email, and chat Requirements: Active Property & Casualty license (required) 2+ years of experience in commercial lines servicing Strong knowledge of commercial policies (GL, BOP, WC, Auto, etc.) Excellent organizational and multitasking skills Proficiency with agency management systems and Microsoft Office Benefits: Supportive team environment Competitive salary Paid time off and holidays Health, dental, and vision coverage Opportunities for growth and advancement Powered by JazzHR jJNEO4awOL

Job Description About ParetoHealth ParetoHealth is redefining the way employers fund healthcare. As the largest and fastest-growing benefits captive in the United States, we help thousands of small and midsize employers take control of healthcare costs through a smarter, more sustainable model. Our mission is simple: give small and midsize employers the scale and protection they need to eliminate volatility and lower healthcare costs. By combining data-driven insights, innovative risk management, and the collective purchasing power of our community, we enable employers to reduce volatility, improve long-term outcomes, and reinvest savings into their businesses and their people. Headquartered in Philadelphia, ParetoHealth is growing rapidly and transforming one of the country's largest industries. Our success is fueled by talented people who are united by our four core values: Fire in the Belly, For the Greater Good, See the Field, and Get It Done Right. These values shape how we innovate, collaborate, make decisions, and deliver exceptional results for our clients and one another. If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: ParetoHealth is helping employers take control of one of their largest and fastest-growing expenses: healthcare. Our platform combines risk management, cost containment, analytics, data, and technology to help employers lower costs, improve outcomes, and create greater predictability in healthcare spending. As we continue to grow, we have an opportunity to transform a collection of products, workflows, data assets, and ecosystem integrations into a more unified and differentiated platform experience. This is where the VP of Product comes in. We are seeking a VP of Product to lead the next stage of our product organization and platform evolution. This leader will help shape the future of how technology and data drive the business while building the systems, talent, and operating models required to scale. This role combines product strategy, organizational leadership, and operational execution. You will inherit a strong team and have the opportunity to help define how Pareto creates value for our customers over the next decade. The Opportunity: Pareto's model depends on bringing together a diverse ecosystem of data, partners, technologies, and services into a coherent customer experience. Some of our most important opportunities include: • Simplifying the experience of buying, implementing, and operating a self-funded health plan., • Building more automated and data-driven underwriting capabilities., • Turning healthcare and claims data into actionable intelligence for customers and consultants., • Strengthening Pareto's value proposition through reporting, recommendations, and decision support., • Creating a more unified platform experience across a fragmented ecosystem of partners and solutions., • Identifying and investing in the next generation of products that improve customer outcomes and company performance. The VP of Product will play a central role in helping define and execute against these opportunities. Organization: The VP of Product will inherit and lead a growing product organization that currently includes leadership and product management capabilities across: • Underwriting Products, • Customer Experience Products, • Data & Analytics Products The team includes experienced product leaders and individual contributors. This role is focused on scaling and strengthening the organization rather than building it from scratch. This leader will evaluate organizational structure, develop future leaders, clarify ownership and responsibilities between areas and other departments, and ensure the organization is positioned to support Pareto's long-term growth. Key Responsibilities:Lead and Scale the Product Organization • Provide leadership across product management teams spanning underwriting, customer experience, and data and analytics products., • Develop product leaders and create clear career paths, expectations, and accountability., • Evaluate organizational structure and make recommendations regarding team design, ownership, and future growth., • Build a high-performance culture focused on outcomes, customer value, and execution excellence.Build the Product Operating System, • Establish scalable operating models for planning, prioritization, roadmap management, execution, stakeholder engagement, and product reviews., • Create frameworks for business cases, investment decisions, product quality, and success measurement., • Improve collaboration across Product, Engineering, Analytics, Operations, Commercial, Finance, and other key functions., • Increase transparency, predictability, and consistency across the product development process.Shape Product Strategy and Investment Decisions, • Partner with executive leadership to define the future direction of Pareto's platform., • Develop informed points of view on market opportunities, customer needs, and strategic investments., • Lead and support business case development for major initiatives and product investments., • Help drive build-versus-buy decisions and portfolio prioritization.Improve Customer and Internal Experiences, • Drive improvements across the experiences that matter most to customers, consultants, and internal teams., • Simplify complex workflows related to implementation, reporting, decision support, renewals, and ongoing account management., • Ensure product investments create measurable value for customers and the business.Partner with Analytics and Engineering to Deliver Results, • Partner closely with Analytics and Engineering leadership to improve execution velocity and delivery quality., • Ensure product management teams are focused on the highest-value opportunities., • Create alignment between strategic priorities and delivery plans.What Success Looks Like:, • Product management teams operate with greater clarity, accountability, and consistency., • Product strategy and investment decisions become more structured and data-driven., • Cross-functional planning and execution improve across Product, Engineering, Operations, and Commercial teams., • Underwriting capabilities become increasingly automated and scalable., • Customers and consultants experience simpler implementation, renewals, reporting, and decision-making workflows., • Analytics products become a more meaningful driver of customer value and differentiation., • Pareto establishes a clearer vision for the future evolution of its platform.Required Skills & Qualifications:, • 10+ years of product management experience with significant leadership and management responsibility., • Experience leading product managers and product management leaders., • Track record of building and scaling product management organizations., • Experience creating operating models, planning processes, and defining and iterating on organizational structure., • Strong strategic thinking combined with practical execution capability., • Ability to influence across functions and operate effectively in complex organizations., • Familiarity with fast-moving, startup environments., • Experience with enterprise software, operational systems, healthcare, insurance, fintech, or other complex regulated industries is preferred.Leadership Attributes:, • Builds systems rather than relying on heroics., • Develops people and creates organizational leverage., • Simplifies complexity and creates clarity., • Balances strategy with execution., • Exercises strong judgment under ambiguity., • Comfortable making tradeoffs and prioritization decisions., • Collaborative, low-ego, and highly effective across functions., • Demonstrates effective people management and coaching/development skills.Why This Role Matters: ParetoHealth has built a unique platform that combines risk management, cost containment, data, analytics, and technology to help employers control healthcare costs. The next phase of growth requires a stronger, more scalable product management organization capable of turning that platform into a simpler, more powerful experience for customers, consultants, and internal teams. This role is an opportunity to help shape the future of a business operating at the intersection of healthcare, insurance, data, analytics, and technology while building a product management organization that can scale with the company's ambition. Perks & Benefits: • Fully paid medical, dental, and vision benefits., • Flexible PTO, • 401k company contribution, • Tuition reimbursement, • Professional development allowance, • Transportation allowance and daily parking reimbursement, • Engaging hybrid work environmentWe are guided by our values: Fire in the belly The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Job Description VMware Virtualization SME FTE OR CTH NYC (5 days onsite) Position Description • The VMware Virtualization SME provides expert level strategy, design, and 24?×?7?×?365 support for the Americas region virtualization platform., • The role owns performance monitoring, automation, and continuous improvement of the VMware ecosystem—including VMware Cloud Foundation?9 (VCF?9), Aria Operations, vRealize Log Insight (VRLI), vRealize Network Insight (VRNI), NSX T, and vSAN—while pioneering AI driven operational models and cost optimization initiatives. Responsibilities, • Lead migration initiatives to VMware Cloud Foundation ensuring zero downtime, compliance, and security alignment., • Design and support enterprise VMware environments including VMware vSphere, VMware NSX, VMware vSAN, VMware Aria Operations, VRLI, and VRNI., • Implement Infrastructure as Code (IaC) solutions using Ansible, Terraform, PowerCLI, PowerShell, and Python., • Develop AI-driven operational capabilities including predictive alerting, automated RCA, chat ops, and self-healing automation workflows., • Configure and maintain monitoring thresholds, dashboards, alerts, and analytics across Aria Operations Suite., • Perform capacity planning, performance optimization, and proactive anomaly detection., • Ensure adherence to enterprise standards, security hardening guidelines, and operational best practices., • Collaborate with VMware, networking, storage, and infrastructure vendors along with global IT teams., • Participate in disaster recovery planning, testing, and execution while maintaining enterprise RPO/RTO requirements., • Provide Tier 2/3 production support including 24x7 on-call support rotation., • Perform firmware upgrades, patching, storage updates, and infrastructure lifecycle management., • Work with application owners and business stakeholders to deliver scalable virtualization services., • Prepare executive dashboards and reports related to SLA compliance, platform health, cost optimization, and AI Ops impact. Required Qualifications, • 10+ years of overall IT experience., • 5–7 years of hands-on experience supporting large-scale VMware environments., • Strong expertise in vSphere 8+, NSX-T, vSAN, and VMware Cloud Foundation., • Experience migrating legacy VMware environments to modern cloud-native or VCF platforms., • Strong automation and scripting experience with:, • PowerCLI, • Terraform, • Ansible, • PowerShell, • Python, • Hands-on experience with Aria Operations Suite, VRLI, and VRNI., • Strong understanding of enterprise storage technologies including EMC, Isilon, Pure Storage, Dell/NetApp SAN, and iSCSI., • Strong networking knowledge including TCP/IP, VLANs, routing, micro-segmentation, and distributed firewall concepts., • Experience with AI Ops, predictive monitoring, automated RCA, and intelligent capacity forecasting., • Experience driving infrastructure cost optimization and resource right-sizing initiatives., • Strong communication, stakeholder management, and mentoring skills., • Experience working within Agile and/or ITIL environments. Preferred Certifications & Skills, • VMware Certified Professional – Cloud Management and Automation (VCP-CMA), • VMware Certified Advanced Professional – Cloud Foundation (VCAP-CF), • ITIL Foundation / ITIL Managing Professional, • Experience integrating Aria Operations APIs for custom automation solutions. Education, • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent professional experience). Please reference the specific job title and job location in your email. #M1 #DI-CB2 Ref: #404-IT Pittsburgh

Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

Job Description New York City, NY · On-site · Full-time Compensation: $175,000–$230,000 + competitive equity About the Company A leading conversational AI platform whose technology lets enterprises deploy AI agents across voice, chat, email, and SMS — replacing support tickets and hold music with faster resolutions and richer conversations. Well-funded and deployed at recognizable consumer and enterprise brands, the company is in-office and built around velocity and technical excellence. Founded 2023 · 201–500 people · Industry: Conversational AI · Customer Support · Enterprise SaaS The Role A post-sales, forward-deployed engineer who owns end-to-end execution of AI agent builds for strategic enterprise customers — roughly a 50/50 split of hands-on technical build work and customer-facing delivery, on a newly formed Agent Builder team. Ideal for a software or forward-deployed engineer who wants to pivot into customer-facing delivery and thrives in fast-moving, ambiguous environments. What you'll be doing • Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and scoping through implementation, evaluation, and production deployment, • Design and engineer the core agentic logic governing agent behavior, plus layered guardrails and supervisory controls for safe, compliant, predictable performance across non-deterministic outputs, • Architect, build, and test integrations with customer systems (data pipelines, CRMs, ticketing systems), including the tools, APIs, and workflows needed for reliable deployment at scale, • Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines, • Diagnose, debug, and resolve probabilistic and technical failures through root-cause analysis, and design evaluation and regression-testing frameworks that guard against performance drift Tech stack: Python (primary; assessed via a live Python round and case study), REST APIs, LLM / agentic tooling, enterprise integrations (CRMs, ticketing systems, data pipelines) Requirements • 3+ years in a technical, customer-facing role (solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, or technical product), • Strong Python proficiency — comfortable writing code, working with APIs, and building and validating integrations end-to-end (assessed via a live Python round and case study), • Genuine post-sales interest — wants to go deep on hands-on technical delivery and customer engagement, not pivot toward pre-sales, • Exceptional communication skills and executive-ready presence, credible with senior technical stakeholders, • Comfort working in fast-moving, ambiguous environments, shaping solutions as much as implementing them, and available in-office 5 days per weekGreen Flags, • Experience building with or around LLMs and AI agents (prompting, evaluation, guardrails, tooling, workflow design), • Experience with enterprise SaaS integrations (ticketing systems, CRM, data pipelines) and associated security and compliance considerations, • A Computer Science, Engineering, or Math degree, or equivalent technical background (CS strongly preferred; other quantitative degrees such as Data Science or Data Engineering acceptable), • Strong product instinct: crisp PRDs, clear success metrics, and customer insight fed back into the product roadmapRed Flags, • Background as an IT manager or in IT operations without transferable hands-on technical build experience, • Interested only in pre-sales work; this role's lane is exclusively post-salesWhy Join, • Ground-floor role on a newly formed Agent Builder team — you help shape how the company's agents are built, validated, and delivered, • Genuine technical depth: roughly 50/50 hands-on build and customer-facing delivery, owning agents end-to-end from design through production, • Strong comp and benefits: competitive equity, take-what-you-need vacation, full medical/dental/vision for you and family, life + disability, retirement plan, parental leave, fertility/family-building benefits, and daily in-office lunchesDetails, • Location — New York City, NY, • Work policy — In-office 5 days per week, • Compensation — $175,000–$230,000 + competitive equity, • Visa sponsorship — H-1B, • Employment type — Full-time

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Professional Services Team, GBG Americas The Professional Services team at GBG in the Americas region is a dynamic group of client-focused experts dedicated to delivering tailored identity and fraud solutions across a diverse portfolio of industries. This team partners closely with customers to ensure the successful implementation, optimization, and long-term value realization of GBG’s technology. With a strong emphasis on collaboration, innovation, and service excellence, the team operates in a fast-paced environment where cross-functional engagement and continuous learning are key. Joining this team means becoming part of a culture that values strategic thinking, customer success, and professional growth. The Role As a Senior Professional Services Consultant at GBG, in the Americas region, you will serve as the critical technical liaison between our Loqate business, our customers and our partners. You're a trusted advisor who leads clients through complex solution deployments and remains engaged to ensure long-term success. You will perform technical functions including customer onboarding and technical account management. You will drive adoption, troubleshoot challenges, and uncover opportunities for optimization and growth. This position blends the responsibilities of a domain expertise, implementation expert, customer advocate, and strategic consultant; offering a unique opportunity to make a measurable impact across high-profile client engagements. What you will do • Use understanding of multiple operating systems and web development languages to tailor the Loqate integration solution to meet customer expectations., • Provide Professional Services expertise to the Business Development and Customer Success teams., • Apply domain expertise to successfully configure, implement, and support all Loqate global location intelligence solutions., • Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely., • Build lasting customer relationships by staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform, • Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges, • Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs, • Troubleshoot complex technical issues across web services, system architecture and mobile solutions, when customers need help Requirements Skills we are looking for • 5+ years in a customer-facing technical role; i.e. Professional Services, Solutions Engineering, or Technical Consulting supporting Software, Fin Services, Communication, Retail, Health or other related Industries, • Experienced with address verification technology with e-commerce and digital checkout integrations (e.g., Adobe, Salesforce, and Shopify)., • Experienced with web services and systems architecture (e.g., HTML, CSS, and JavaScript), • Expertise in data quality analysis, integration support, and technical troubleshooting., • Exceptional communication skills. Able to explain complex technical concepts to both developers and business stakeholders, • Strong Project management capabilities with experience juggling multiple customer engagements simultaneously, • Proactive Problem-solving mindset. Able to anticipate challenges, work under tight timelines and execute with strong technical troubleshooting skills, • Global team experience; working with various cross functional teams/across time zones, • Able to prioritize and act with urgency. Demonstrates strong time management and responsiveness in fast-paced environments, • Ownership mindset as a technical consultant; taking full responsibility for successful delivery; ensuring an exceptional customer experience, • Skilled at uncovering customer requirements and identifying opportunities for long term value, growth and expansion Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job DescriptionAt Intenseye, we believe protecting people at work is non-negotiable. That’s why we’re building the world’s most advanced AI-powered platform for industrial environments, designed to help organizations move from reactive programs to proactive risk prevention across safety, operations, and quality management. Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take action in real time, and prevent incidents before they happen. Powered by cutting-edge AI and Intenseye’s proprietary Sentinel hardware, our platform delivers ethical, highly accurate intelligence across complex worksites. EHS, operations, and quality teams gain continuous leading indicators, deep operational insight, and unprecedented visibility into how work actually happens. Today, Intenseye helps protect hundreds of thousands of workers across 25+ countries—and we’re just getting started.The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical investigations into connectivity, integration, and platform issues (L2), and working alongside engineering when issues require deep infrastructure-level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured environment. You'll work closely with enterprise customers' IT and network teams, join customer calls without hesitation, and partner with engineering, DevOps, and product to see every issue through resolution. This role is based in New York and reports to the Director of Support. This position requires three days at our NYC Office. What you will do: Customer support & relationship management Handle inbound customer inquiries via chat and email — answering platform questions, guiding users, and resolving issues end-to-end Own customer communication throughout the lifecycle of every ticket, providing timely and clear updates. Join customer calls and meetings as a technical representative and engage confidently with enterprise IT and network teams. Maintain and contribute to user-facing documentation, help center content, and knowledge base articles. Technical investigation & infrastructure support Troubleshoot and resolve connectivity issues by working directly with customers' IT teams — including remote access sessions, VPN configuration, SSH access, proxy setup, and firewall and network diagnostics. Support on-premise and cloud/hybrid deployments, handling integration and infrastructure issues that require hands-on network-level investigation. Investigate platform and integration issues across application, service, and network layers, using available monitoring and observability tools. Configure and troubleshoot SSO and authentication integrations for enterprise customers. Cross-functional collaboration Escalate complex issues to engineering and product teams with well-documented findings and clear reproduction steps. Work with engineering, DevOps, and product teams on deeper investigation, bug resolution, and new feature rollouts. Contribute to improving internal processes, playbooks, and support tooling. Partner with the Support Manager to develop support territory strategy What we are looking for: 3+ years in a technical or application support role, ideally within an Enterprise SaaS environment. Solid Linux fundamentals — comfortable in the command line, reading logs, and running diagnostic commands. Strong networking knowledge: TCP/IP, DNS, firewalls, NAT, proxy configurations, and port forwarding. Hands-on experience with SSH and VPN — setup, tunneling, and troubleshooting. Comfortable doing L1 customer chat and deep technical investigation on the same day. Strong written English and a natural ability to explain technical topics to non-technical stakeholders. Ability to navigate ambiguity Excellent oral communication skill with both internal stakeholders and external technical teams Willingness to travel occasionally for on-site customer visits — you're comfortable getting in front of customers in person when the situation calls for it. Intenseye is proud to be an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and equitable workplace where every team member feels valued and empowered. We recruit, hire, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity or expression, medical condition, pregnancy, veteran status, genetic information, or any other characteristic protected by applicable law. We know that not everyone will meet 100% of the listed qualifications, and that’s OK. Research shows that individuals from underrepresented groups often hesitate to apply unless they meet every criterion. If you’re excited about our mission and believe you can have an impact in this role, we strongly encourage you to apply. Your experience, skills, and perspective may be exactly what we’re looking for. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About Honest Networks Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net. About the Role Honest Networks is hiring a Network Engineer to join our rapidly expanding team. The hours for this full-time position would be 8am-4pm from Tuesday-Saturday. Primary Responsibilities • Responding quickly and thoughtfully to incoming support inquiries and issues., • Communicating directly with existing and prospective customers via phone, text, web chat, and email., • Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues., • Providing direct support to the lead engineer., • This job is not remote and is based in either New Jersey, New York, Connecticut or Philadelphia. Requirements Technical Skills • Working knowledge of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP, • Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling)., • Comfortable working in command line environments with Cisco/Juniper, bonus: Mikrotik., • Working knowledge of OSI model., • Experience with network monitoring software preferred., • Familiarity with wireless broadband radio and fiber networks. Personal Attributes • Calm temperament: Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience., • Works well under pressure; example: can identify and solve service-impacting network issues in a timely manner., • Friendly, enthusiastic, and professional communication. You may be asked to interact with customers and must have strong customer communication and customer service skills., • Driven, highly-organized, and nimble. As a small company, each of our team members wears multiple hats and needs to be flexible to the changing needs of the company., • Interest in networking, startups, and solving technical problems. Benefits • Attractive salary based on capabilities and background., • Profit sharing, • Paid time-off (PTO)., • Medical and dental benefits. Honest Networks' Values Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.

Job Description TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors. TopView Sightseeing is a fast-growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co-workers. Responsibilities: • Supervising a team of Field Coordinators who welcome guests and monitor queue control at our bus stops., • Being the liaison between escalated customer issues and managers., • Collect guest information to assist in resolving customer service-related issues and concerns, • Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations, • Be responsible for company equipment., • Promote a culture of positivity and teamwork, • Monitor the safety of employees and guests., • Conduct and submit various reports as assignedRequirements:, • Comfortable and effective working outdoors in various weather conditions, • The ability to provide excellent customer service, • Ability to work in all weather conditions, • Outstanding interpersonal and communication skills, • Organized and attentive to detail, • The ability to manage crowds and remain calm in stressful situations, • The ability to stand for long periods., • Willingness to work on weekends and holidays, • The ability to work with google office applications, e.g., docs, sheets, email, chat, • The ability to supervise a team of 20 to 30 people. Job Type: Full-time Pay: $20-$22 per hour Benefits: • Employee discount, • Health insurance, • Paid TrainingSchedule:, • 8-hour shift, • Day shift, • Holidays, • Night shift, • Weekend availabilitySupplemental Pay:, • Bonus pay Powered by JazzHR 8BfN3MpYcS

Job Description About ParetoHealth ParetoHealth is redefining the way employers fund healthcare. As the largest and fastest-growing benefits captive in the United States, we help thousands of small and midsize employers take control of healthcare costs through a smarter, more sustainable model. Our mission is simple: give small and midsize employers the scale and protection they need to eliminate volatility and lower healthcare costs. By combining data-driven insights, innovative risk management, and the collective purchasing power of our community, we enable employers to reduce volatility, improve long-term outcomes, and reinvest savings into their businesses and their people. Headquartered in Philadelphia, ParetoHealth is growing rapidly and transforming one of the country's largest industries. Our success is fueled by talented people who are united by our four core values: Fire in the Belly, For the Greater Good, See the Field, and Get It Done Right. These values shape how we innovate, collaborate, make decisions, and deliver exceptional results for our clients and one another. If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: The Product Marketing Manager – Risk Shield is responsible for executing go-to-market programs that support Pareto's Risk Shield portfolio. This role develops messaging, sales content, customer communications, enablement materials, and growth and retention programs that help commercial teams win new business, strengthen customer relationships, and retain Members. Reporting to the Director of Product Marketing – Risk Shield, this role serves as a key partner to the Sales and Customer Management teams. Key Responsibilities: • Support execution of go-to-market initiatives across the Risk Shield portfolio, • Develop and maintain sales presentations, playbooks, battlecards, one-pagers, case studies, and customer-facing materials, • Create and manage customer communications across implementation, onboarding, renewal, and retention touchpoints, • Develop customer proof points, success stories, case studies, and value narratives that support commercial conversations, • Partner with Sales and Customer Management teams to support enablement and training initiatives, • Maintain and continuously improve sales and enablement content within Seismic and other commercial platforms, • Support Consultant First, National, and Member engagement programs through content and program execution, • Conduct competitive and market research to support messaging, enablement, and sales strategies, • Gather and synthesize field feedback to identify opportunities for improving messaging, content, and customer experience, • Partner with Marketing, Product, and Commercial teams to support product launches, campaigns, and GTM programs, • Track program performance and provide recommendations for continuous improvement, • Leverage AI tools to accelerate content creation, research, enablement, and program execution while maintaining high standards for quality and accuracyQualifications / Skills:, • Strong writing, communication, and storytelling skills, • Ability to translate complex concepts into clear, compelling content, • Experience developing sales enablement and customer-facing materials, • Strong project management and organizational skills, • Ability to manage multiple projects and stakeholders simultaneously, • Strong collaboration skills and comfort working across cross-functional teams, • Analytical mindset with the ability to turn insights into action, • Proficiency with presentation development and content management tools, • Proficiency with AI-powered productivity, research, and content development tools, with demonstrated ability to incorporate them into day-to-day workflows, • Curiosity and aptitude for identifying new AI use cases that improve quality, speed, and efficiencyMinimum Requirements:, • 5-8 years of experience in Product Marketing, Marketing, Sales Enablement, Communications, Product Management, or related fields, • Experience supporting B2B sales organizations preferred, • Experience creating customer-facing and sales-facing content, • Healthcare, employee benefits, insurance, financial services, or other highly regulated industry experience preferred, • Bachelor's degree required Perks & Benefits: • Fully paid medical, dental, and vision benefits., • Flexible PTO, • 401k company contribution, • Tuition reimbursement, • Professional development allowance, • Transportation allowance and daily parking reimbursement, • Engaging hybrid work environmentWe are guided by our values: Fire in the belly The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Job DescriptionStrength in Trust OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down—it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We're looking for a Senior Solutions Engineer (SE) to join our Consent & Preferences (C&P) Solutions Engineering team, reporting to the Manager of Solutions Engineering. This is a highly customer-facing, principal-level role for a technical leader who can run complex, long-cycle enterprise deals end-to-end—partnering with specialist C&P resources and Account Executives to shape strategy, earn buyer trust, and drive technical win plans. You will operate as a trusted advisor and industry thought leader, translating customer outcomes into architecture, demos, and proof points that position OneTrust as the standard for consent, preferences, and customer choice management across the martech and data ecosystem. Your Mission Own the technical sales strategy for C&P opportunities: lead discovery, map requirements to value, build a technical win plan, and orchestrate stakeholders through multi-stage evaluation cycles Serve as the technical expert on integrations and architecture during major sales opportunities, including proposals, RFPs, and custom proof-of-concepts to demonstrate OneTrust's capabilities and differentiation Lead deep-dive technical workshops with customer engineering, security, data, and martech teams to design the target state and advise on best practices for implementation and rollout Deliver compelling, outcomes-focused product demonstrations tailored to executive buyers and technical evaluators; articulate tradeoffs, risk, and ROI with clarity Partner with Account Executives to develop account strategies, influence buying criteria, and align technical and business stakeholders from first call through close Coordinate with internal Product, R&D, and partner teams to remove technical blockers, influence roadmap, and scale repeatable integration patterns and playbooks Drive creation of high-quality customer-facing assets (architecture diagrams, integration approaches, demo narratives, and competitive positioning) to accelerate sales cycles Maintain rigorous pipeline hygiene and activity tracking in Salesforce.com, including next steps, risks, and stakeholder mapping for each opportunity You Are A strong communicator and presenter, adept at conveying complex ideas clearly to both executive buyers and technical audiences A consultative seller who knows how to navigate long, multi-stakeholder sales cycles and earn trust as a strategic advisor Credible with architects and engineers—able to go deep technically while keeping the story anchored to business outcomes A collaborative team player who excels in cross-functional partnerships, influencing key stakeholders at all levels and driving toward shared objectives Empathetic to customer needs, capable of pinpointing pain points and delivering tailored solutions Comfortable leading workshops, handling objections, and facilitating alignment across security, privacy, marketing, data, and IT teams Entrepreneurial with a hands-on mentality, taking ownership of key decisions and their execution Strategic thinker with a customer-centric mindset and a passion for driving business growth A recognized voice internally (and ideally externally) through enablement, best-practice sharing, and market/industry perspective Your Experience Includes A Bachelor's degree in a relevant engineering, computer science, or business field (or equivalent practical experience) 5+ years of relevant experience in Solutions Engineering / Sales Engineering, Management Consulting, or a similar customer-facing technical role Proven success supporting enterprise, long-cycle opportunities with multiple technical stakeholders and executive buyers (discovery through close) Strong experience designing and communicating architectures and integrations across the martech/data ecosystem (e.g., CDPs, CMPs, tag management, identity, data warehouses, marketing automation, analytics) Hands-on technical fluency across the systems a C&P SE works with daily, including web and native mobile development concepts, SDK and API-based integrations, SQL/data querying, consent signal capture and enforcement patterns, troubleshooting implementation issues, and collaborating confidently with engineering teams on software and code-level requirements Demonstrated track record running customer engagements across the journey, including discovery, tailored demonstrations, technical workshops, and proof projects / POCs Comfort with security, privacy, and compliance requirements that influence consent and preference programs (data flows, identity, governance, and risk) Ability to create compelling customer-facing content (proposals, RFP responses, solution narratives) and deliver executive-ready presentations Strong analytical thinking and problem-solving skills, with the ability to simplify complex systems and drive decisions Excellent interpersonal skills with experience interfacing with senior leadership; ability to influence without authority across functions Demonstrated ability to thrive in a fast-paced environment while managing multiple priorities effectively For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range$104,325—$156,488 USDWhere we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: • OneTrust Careers on YouTube, • @LifeatOneTrust on InstagramYour Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com. Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Job Description Job Description – Customer Support Specialist Brief Overview The Customer Support Specialist is the front line of the TWST Events customer experience and the first point of contact for every service request through our external support channels. This entry level role will own the intake, triage, classification, and routing of all inbound tickets; as well as the direct resolution of the day-to-day questions that make up the majority of support volume: how the software works, how to use it to solve a problem, and where to find the right help resources. Success in this role is measured in responsiveness, accuracy, judgment, and the quality of every client interaction. This is an early-career entry point into the company with two defined advancement tracks via Technical Support or Event Services. You don't need technical skills to succeed here — you need technical aptitude: a genuine curiosity about how software works and comfort learning new systems, which we'll teach you. Duties and Responsibilities • Complete a structured, paid on-the-job training program covering our products, tools, and support processes — no prior experience with our software is expected., • Serve as the first point of contact for customer inquiries received via email, phone, and chat; delivering timely, accurate, and professional responses., • Manage a queue of support tickets, prioritizing by urgency and business impact while meeting or exceeding established service-level agreements; accurately categorizing, documenting, and tracking all customer interactions., • Resolve questions regarding product features, functionality, account configuration, and general usage; guiding customers to self-service resources where appropriate., • Troubleshoot reported issues, gather relevant details, and reproduce problems where possible to support efficient resolution or escalation; escalating complex technical issues to the appropriate team with clear supporting documentation., • Contribute to shared team goals for response time, resolution rate, backlog, and customer satisfaction., • Perform other duties as assigned to meet departmental goals and objectives. Education and Experience What you'll need: • 1–3 years of experience in a customer-facing support or service role (SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)., • Exceptional customer service and communication skills, both written and verbal., • Ability to learn software quickly; curiosity about how systems work — no coding or prior software support experience required., • Excellent time management and the ability to work both independently and as part of a closely coordinated team. Nice to have (not required): • Working familiarity with common business tools (ticketing systems, web conferencing, browsers and basic web troubleshooting)., • Relevant college degree or an equivalent combination of education, training, and experience. Key Skills and Competencies • Empathetic, clear, and professional communication; composure under pressure., • Attention to detail and accuracy., • Organization, prioritization, and queue management., • Confidentiality and sound judgment., • Adaptability and continuous learning. Event Services (ES) Career Pathway The Event Services pathway begins with the Customer Support Specialist role, building foundational MeetMax knowledge, client service skills, ticket handling, and basic troubleshooting. High performers advance to Event Services Coordinator 1, gaining hands-on experience in pre-event planning (1x1 scheduling, reports, setup, training), live production support (onsite/virtual troubleshooting, attendance tracking, client/host liaison), AV logistics, and new client onboarding. At the Coordinator 2 level, they deepen specialization in one or more areas (onboarding, event management, virtual services, onsite support), develop advanced problem-solving, process optimization, mentorship of juniors, escalation handling, and high-end client relationship skills. This progression prepares individuals for senior production or managerial roles with expertise in full event lifecycle delivery, cross-team coordination, and operational excellence. Technical Support Career Pathway The Technical Support pathway starts with the Customer Support Specialist, establishing core product fluency, issue resolution, and client communication. Advancers move to Implementation Specialist 1, developing strong configuration skills, event setup, documentation, custom front-end work (HTML/CSS/JS), project management, and knowledge base contributions. At Implementation Specialist 2, they attain heightened technical expertise (advanced front-end development, mobile apps, API/CRM/payment integrations, QA/bug processes), serve as escalation points for juniors, create Statements of Work for complex projects, and provide deeper advisory support to clients and Sales. This builds progressive capability in technical implementation, troubleshooting complex configurations, and bridging business needs with technology solutions for senior technical or specialized support roles. Employment Type: Non Exempt Full-Time Location: Remote; New York, New Jersey Benefits: • Employer sponsored Medical, Dental and Vision plans, • 401K Employee contribution plan, • Employer paid Professional Development, • Time Off: 2 Week Vacation, 5 Sick Days, • Parental Leave, • Ancillary Benefits: LTD, Voluntary Life insurance and Voluntary Insurance Plans including, critical illness, hospital and legal insuranceCompany Descriptionhttps://twstevents.com/https://twstevents.com/

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Global Gaming Team GBG’s Global Gaming team partners with leading operators, platforms, and technology providers across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player experiences at scale. This is a high-growth team operating in a fast-moving, highly regulated industry where innovation, trust, and compliance are critical to success. The Role - Acccount Manager, Gaming Working closely with the Global Gaming Director, this role is responsible for driving meaningful revenue growth across a portfolio of GBG’s Gaming clients. You will act as a strategic partner to customers, expanding existing relationships while identifying and closing new revenue opportunities through upsell, cross‑sell, and the introduction of additional GBG solutions. This position plays a key role in strengthening long‑term client partnerships and maximizing the commercial impact of GBG’s identity, fraud, and trust offerings within the gaming sector. What you will do • Deliver an exceptional client experience by partnering with Gaming customers to solve business challenges, address evolving requirements, and unlock new opportunities., • Clearly articulate the value and commercial impact of GBG’s full portfolio of identity, fraud, and trust solutions., • Lead and grow GBG’s largest Identity accounts, providing strategic direction and sales engagement support across complex opportunities., • Serve as the primary point of contact for clients, engaging stakeholders at both strategic and operational levels., • Collaborate closely with cross‑functional teams—including Product, Customer Success, Pre‑Sales, and Marketing—to ensure customer and sector insights inform the product roadmap., • Partner with Legal to support contract negotiations and successfully close commercial agreements., • Play a key role in developing and executing account strategies to meet and exceed revenue targets., • Represent GBG at industry events, conferences, and association meetings, sharing market insights and emerging trends with internal stakeholders., • Drive sustainable growth by expanding revenue, increasing account value, and improving overall margin across the Gaming portfolio. Requirements Skills we are looking for • Ability to develop and execute a robust account strategy and pipeline that supports commercial objectives, from opportunity identification through qualification, close, and expansion., • Proven strategic sales experience, consistently delivering double‑digit revenue growth through a consultative, value‑led approach., • Demonstrated success managing complex, multi‑level client relationships across C‑suite, commercial, and technical stakeholders., • Strong consultative skills, with the ability to understand customer requirements, challenges, and business objectives and translate them into clear, compelling value propositions., • Experience maintaining accurate pipeline, forecasting, and activity reporting to support commercial decision‑making., • Ability to advise on and support the execution of tactical marketing initiatives within the gaming or regulated technology sector., • Solid understanding of the online gambling and identity verification landscape, or closely related regulated markets., • Proven track record of growing and expanding revenue across large, enterprise‑level accounts., • High energy, resilience, and drive, with a demonstrated history of exceeding performance expectations., • Strong ability to simplify and present complex technical solutions in a clear, customer‑centric manner., • Excellent verbal, written, and presentation skills., • Collaborative mindset with the ability to thrive in a dynamic, team‑oriented environment., • Strong commercial acumen and business judgment, paired with initiative and a solutions‑oriented approach to overcoming obstacles. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making credit sensitive investments in residential loans and other mortgage-related assets, with the goal of delivering a stable and growing stream of attractive earnings and dividends for our shareholders. We also earn income through our residential mortgage banking activities. Redwood Trust, Inc. was established in 1994, is internally managed, and structured as a real estate investment trust (REIT) for tax purposes. Our employees are a team of disciplined, dedicated and talented professionals who do what it takes to make the Company a leader in innovation and reputation. We value everyone's contribution, actively soliciting feedback at all levels within the organization. Work gets done in a non-hierarchical, hard-working and fun environment. For more information about our Company, please look up the Redwood Review, published quarterly, available on our website, www.redwoodtrust.com. About the Role: We are seeking an experienced Service Desk Engineer to serve as the primary point of contact for internal technology support and is responsible for delivering exceptional customer service while resolving technical issues across a variety of platforms, devices, and applications. This role provides first- and second-level support for end users, manages incidents and service requests, assists with user onboarding and offboarding, supports endpoint and mobile device management, and collaborates with other IT teams to ensure reliable technology services. Engineer plays a critical role in maintaining productivity across the organization through timely issue resolution, proactive communication, and continuous process improvement. Key Responsibilities: • Serve as the primary point of contact for internal technology support, providing assistance via phone, email, chat, and in person., • Troubleshoot and resolve hardware, software, network, printing, remote access, and application-related issues for both onsite and remote employees., • Support and administer user access requests, password resets, account provisioning, and deprovisioning activities in accordance with company security policies., • Configure, deploy, maintain, and troubleshoot Windows and macOS workstations, mobile devices, peripherals, and collaboration technologies., • Manage mobile device enrollment and support through Microsoft Intune and other endpoint management platforms., • Provide support for Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools., • Support conference room technology and A/V systems, including cameras, microphones, displays, projectors, Microsoft Teams Rooms, and associated equipment., • Document, track, prioritize, and resolve incidents and service requests using the ITSM platform while meeting established service levels., • Escalate complex issues to infrastructure, security, engineering, or vendor support teams and coordinate resolution activities., • Assist with employee onboarding, workstation setup, software deployment, hardware provisioning, and technology orientation., • Support employee offboarding activities, ensuring timely removal of access and recovery of company assets., • Collaborate with cybersecurity and infrastructure teams to identify and remediate endpoint vulnerabilities, policy compliance issues, and security incidents., • Create and maintain technical documentation, knowledge base articles, and standard operating procedures., • Identify recurring issues, recommend sustainable solutions, and participate in root-cause analysis and service improvement initiatives., • Participate in technology rollouts, system upgrades, office moves, and other IT projects as assigned., • Maintain a strong focus on customer satisfaction through effective communication, follow-through, and professional service delivery., • Stay current with emerging technologies, software updates, and best practices related to end-user computing and IT support. Qualifications: • 5+ years of experience providing end-user support in Windows and macOS environments., • Excellent customer service skills with experience supporting business users in a professional environment., • Demonstrated experience supporting Microsoft 365, Entra ID (Azure AD), Teams, Outlook, SharePoint, and OneDrive., • Experience with Microsoft Intune or other endpoint management platforms., • Experience supporting both Apple iOS and Android mobile devices., • Working knowledge of identity and access management concepts, account provisioning, and security best practices., • Experience with Jira Service Management, VMware, and enterprise SaaS applications such as Salesforce, Workday, and Concur is preferred., • Knowledge of ITIL and IT Service Management (ITSM) concepts., • Excellent communication, analytical, organizational, and troubleshooting skills., • Ability to prioritize workload effectively and work independently in a fast-paced environment., • Strong aptitude for learning new technologies and diagnosing complex software and hardware issues. Experience • 5+ years of experience in Service Desk, End User Computing (EUC), Desktop Engineering, or IT Infrastructure support roles within enterprise environments., • Demonstrated experience supporting and administering Microsoft 365, endpoint management solutions, identity platforms, and enterprise SaaS applications., • Experience troubleshooting and resolving complex user, devices, application, and access-related issues across hybrid on-premises and cloud environments., • Experience developing automation, self-service capabilities, and process improvements to improve service delivery and operational efficiency., • Experience supporting executive-level users and mission-critical business operations preferred., • Experience supporting AI-enabled productivity platforms, including Microsoft Copilot, ChatGPT Enterprise, or similar technologies, is a plus. Technical Skills: • Microsoft Intune, Endpoint Manager, Autopilot, Group Policy, endpoint provisioning, software deployment, patch management, and device lifecycle management., • Windows 10/11 administration and troubleshooting; macOS support experience preferred., • Mobile device management (MDM) for iOS and Android devices., • Microsoft 365 administration including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Defender services., • Experience supporting Teams Rooms, conferencing systems, audio/visual equipment, and collaboration technologies., • Knowledge of Microsoft Copilot and AI-enabled workplace productivity tools preferred., • Active Directory, Microsoft Entra ID (Azure AD), hybrid identity, Conditional Access, MFA, SSO, and user lifecycle management., • Experience managing access requests, role-based access controls (RBAC), and privileged access processes., • PowerShell scripting for administration, reporting, and automation., • Experience working with REST APIs, Microsoft Graph API, and automation platforms is preferred., • Understanding of endpoint security technologies, device compliance policies, vulnerability remediation, and security best practices., • Experience supporting Microsoft Defender, email security, encryption, and identity security controls., • Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networks, routing, and firewall concepts., • Ability to troubleshoot connectivity issues and collaborate with network and infrastructure teams., • Experience using ITSM platforms such as Jira Service Management, ServiceNow, or similar ticketing systems., • Familiarity with monitoring tools, endpoint analytics, reporting platforms, and operational dashboards., • Understanding of backup, disaster recovery, and business continuity concepts., • Experience supporting enterprise SaaS applications such as Salesforce, Workday, Concur, Atlassian, Power BI, Microsoft Fabric, and similar business systems., • Ability to troubleshoot user access, integration, and application performance issues. Soft Skills: • Exceptional customer service and user engagement skills with the ability to support employees at all organizational levels, including executives., • Strong communication, documentation, and knowledge-sharing abilities., • Proven analytical and problem-solving skills with a focus on root cause analysis., • Ability to prioritize competing requests while maintaining service levels in a fast-paced environment., • Strong collaboration skills with Infrastructure, Security, Application, and Business teams., • Continuous learning mindset with an interest in emerging technologies and process improvement. Certifications (Preferred): • Microsoft Certified: Azure Fundamentals (AZ-900), • Microsoft Certified: Modern Desktop Administrator Associate, • Microsoft 365 Certified: Endpoint Administrator Associate, • ITIL Foundation Certification, • Microsoft Certified: Identity and Access Administrator Associate, • CompTIA A+ or Network+ (or equivalent experience) Why Join Us? • High-impact role enabling enterprise-wide AI initiatives and modern infrastructure platforms., • Opportunity to partner closely with AI, analytics, security, and engineering teams., • Collaborative environment with strong opportunities for professional growth, competitive compensation, and benefits A reasonable estimate of the total compensation range for this role is $100,000-$130,000. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. CoreVest also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching. At Redwood Trust, we are committed to fostering an inclusive workplace where diversity is valued, and everyone has the opportunity thrive. We welcome applications from individuals of all backgrounds and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionSalary: Responsible for supporting Customer Service Operations for Brown Goods products by providing technical support, training Service Providers, analyzing product failures, improving repair quality, and monitoring service KPIs across the CAC region. Key Responsibilities • Perform initial product testing for new model launches following HQ guidelines., • Provide remote technical support and troubleshooting to Service Providers and Contact Centers., • Conduct technical training for Service Providers and Call Center agents., • Perform on-site technical audits to ensure proper repair procedures and standards., • Manage and process approved panel RMA claims with a target approval rate above 95%., • Evaluate and certify Service Providers and technicians., • Support new model introduction and spare parts forecasting., • Provide technical support and documentation in English and Spanish., • Respond to technical inquiries through email, chat, phone, and system platforms., • Monitor and manage service KPIs, including repair rate, repeated repairs, First-Time Fix, and First Call Resolution., • Develop improvement actions to achieve KPI targets., • Monitor product performance and report technical issues or abnormal trends to HQ., • Approve reimbursement cases related to technical product issues., • Control the usage of high-value spare parts., • Create technical support content, including troubleshooting guides and videos for customers., • Prepare regular technical support reports., • Support additional Customer Service activities as needed. Qualifications • Experience in technical support, electronics repair, or after-sales service., • Strong troubleshooting and analytical skills., • Experience with KPI management and Service Provider support is preferred., • Good communication and training skills., • Bilingual: English and Spanish., • Ability to work independently and manage multiple tasks effectively., • Availability to travel across the region as required.

Job Description Full Job Description TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Tea Around Town, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors. TopView Sightseeing is a fast-growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co-workers. Responsibilities: • Coordination of buses for daily operations, • Use radio and online chats to maintain constant communication, • Coordinate with and support colleagues, bus operators, supervisors, and managers to execute the day-to-day operations, • Be responsible for company equipment, • Promote a culture of positivity, • Monitor the safety of employees and guests, • Conduct and submit various reports as assignedRequirements:, • The ability to read maps and understand NYC traffic patterns, • Outstanding interpersonal and communication skills, • Organized and attentive to detail but also able to multitask, • The ability to make informed decisions and remain calm in stressful situations, • Willingness to work on weekends and holidays, • Willingness to work early AM shifts or late PM shifts as needed, • The ability to work with google office applications, e.g., docs, sheets, email, chat, • Knowledge of Manhattan and the New York Metropolitan area is a big plus.Job Type: Full-time Pay: $20-$22 per hour Benefits: • Weekly bonus incentives, • Employee discounts, • Health insurance, • Paid training Powered by JazzHR rjzGOuFSgP

Job Description Imagine Learning has a high need for state certified teachers in the following subjects: • ID - Electives, World Languages, Core, • ME: Health, electives, • FL - Computer Science and Business, • TN - CTE, • TX - CTE and Healthcare/Health Sciences, • MN - World Language, • CA - Healthcare/Healthcare Science, • Health Science, Engineering, Criminal Justice, Chinese *Imagine Learning is accepting applications for year-round Virtual Teachers. Apply today for consideration!* Great Purpose. Great People. Great Opportunities. At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education. That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves. As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN. Imagine Your Impact. As a Virtual Teacher, you will deliver exceptional academic support through our student support model that provides student-centered monitoring, coaching, mentoring, and teaching. Your teaching experience in your specific subject area, along with your proficiency in technology will support your success in this dynamic role. As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat, phone, email, and virtual conferencing technology. You will be grading student assignments and communicating with parents, school administration and clients to ensure student success. For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE. To learn more about a typical applicant journey at Imagine Learning, click HERE. Position Type: We hire regularly both full-time and part-time Virtual Teachers. Schedule: Our Virtual Teachers work between the hours of 7 a.m. and 7 p.m. local time Monday through Friday, with the opportunity to work year-round. Compensation: Base pay is anticipated to be between $20.50 and $22.00 per hour, or $44,948 and 45,760 annually. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions. Location: In this US-based position your location will be remote. Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including: Imagine Learning provides a comprehensive benefits program to eligible employees, including • 401k plan with a company match, • Paid holidays, • Paid sick leave, • Access to on-demand mental health resources, • Employee and social media referral bonuses, • A wide variety of professional development programs, • Work from home opportunities that foster work/life balance Full-time and partial full-time employees may also be eligible for: • Multiple health, dental, and vision plans, including medical plans with zero employee premiums, • 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day, • Paid Time Off, • Comprehensive maternity and fertility/family building benefits, • Paid bonding leave when a new child joins your family, • Life and short and long-term disability insurance, • Pre-tax savings plans, • Paid volunteer time off, • Tuition reimbursement Envision Your Experience. In this role you’ll have the opportunity to: • Provide academic guidance and support for students enrolled in online courses., • Orient students to their coursework, clearly communicating virtual course participation requirements and enforcing academic integrity guidelines., • Augment course content in the form of remediation, modification, and enrichment by choosing and implementing appropriate learning strategies., • Prepare for and facilitate synchronous instructional sessions delivered in an online learning platform., • Conduct 1 to1 tutoring sessions through web conferencing and virtual white board technologies., • Successfully implement accommodations and modifications as required by individual education plans., • Successfully complete required department onboarding training., • Contribute professional expertise to curriculum support and professional learning communities., • Communicate with parents, school administrators, and associated partnering clients as needed., • Maintain active educator licenses, clearances, and required credentials., • Respond to instructional leadership in a timely manner., • Maintain a high degree of professionalism in all interactions., • Other duties, as assigned. Share Your Expertise. Experience, education, and qualifications essential for success in this role, include: • You must have access to a computer, high-speed internet, and phone connection., • Teacher certification is a firm requirement., • At least 3 years of experience as a teacher., • Willingness and ability to obtain additional certifications, upon request, • Willingness and ability to obtain a fingerprint clearance card within the first two weeks of employment., • Technically proficient in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to learn new technology and online systems quickly., • Strong interpersonal, communication, and relationship building skills, with the ability to engage and influence a positive outcome., • Self-motivated, conscientious, and internally driven to achieve excellence., • Detail oriented, with excellent organization and documentation skills., • Student focused, with the ability to empower learning across a diverse population., • Exceptional time management and organizational skills, with the ability to manage and meet deadlines for multiple simultaneous projects. At Imagine Learning, we believe our work is strongest when people feel respected, supported, and encouraged to contribute their unique perspectives. We strive to create a welcoming workplace where employees can learn from one another, grow together, and build educational experiences that reflect the world of our learners. Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws. To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Job Description We're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits. The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions. But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: Join our fight for the greater good. At ParetoHealth, we're on a mission to make healthcare spend less volatile and more affordable for small and mid-sized businesses. With over 4,000 employer members covering nearly 1.2 million Americans, we are the nation's largest and fastest-growing employer-owned health benefits solution. ParetoHealth is seeking a Senior Graphic Designer to support the execution of high-quality creative across marketing, sales enablement, events, and digital channels. This senior individual contributor role is focused on reliable delivery, strong design craft, and speed, partnering closely with Art Director to bring complex ideas to life through clear, effective design. Reporting to the Head of Design, this role requires the ability to independently own deliverables, manage multiple priorities, and collaborate effectively across teams. This role supports complex initiatives led by the Art Director while owning day-to-day execution across core marketing and sales deliverables. This role is based in Center City Philadelphia, with the option to work remotely 2–3 days per week. Key Responsibilities: Primary execution ownership • Design and deliver high-quality marketing and sales assets, including:, • Sales decks and executive-ready presentations, • One-pagers and POV-driven collateral, • Email campaign creative and landing page assets, • Infographics and short-form social or campaign content derived from long-form materials, • Manage multiple projects simultaneously while meeting deadlines and quality standards. Web & digital support • Design web and landing page assets within established design systems., • Apply foundational UI/UX principles such as visual hierarchy, usability, and responsive thinking., • Collaborate with the Creative Lead and web partners on digital execution. Video & motion • Produce light video editing and motion graphics (e.g., social clips, animated presentations, short-form campaign assets)., • Support larger video or motion initiatives led by the Creative Lead. Long-form content & data visualization • Support the design of long-form materials by applying clear layout and hierarchy and maintaining consistency across pages., • Assist in translating data into charts, infographics, and visual summaries. Design systems & collaboration • Work within established design systems and templates to ensure consistency and efficiency., • Help maintain and organize shared assets and templates., • Participate in creative reviews and incorporate feedback constructively., • Collaborate cross-functionally with Marketing, Events, Sales, and Content partners to ensure clear intake and alignment. Required Skills & Experience: • 5+ years of professional graphic design experience., • Strong portfolio demonstrating marketing, presentation, and digital design work., • Experience designing email, social, and campaign-based assets., • Experience producing basic video or motion content (advanced skills a plus)., • Working knowledge of web design best practices and foundational UI/UX principles., • Strong attention to detail, organization, and follow-through., • Ability to manage multiple projects in a fast-paced environment., • Proficiency in Adobe Creative Suite, Figma, Canva, and PowerPoint. Perks & Benefits: • Fully paid medical, dental, and vision benefits., • Flexible PTO, • 401k company contribution, • Tuition reimbursement, • Professional development allowance, • Transportation allowance and daily parking reimbursement, • Engaging hybrid work environmentWe are guided by our values: Fire in the belly The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Job Description Sales Associate, Jewelry (Jewelry Consultant) - New York, NY Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Flatiron location. The targeted budget for this position is $24 - $26 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND333 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description Operations Assistant - Brilliant Earth - Secaucus, NJ Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day to day operations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post! The targeted budget for this position is $21/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Receive product and enter product details into our internal system, • Perform quality assurance checks on incoming and outgoing product, • Review orders to ensure they are ready to ship to customers, • Support customer care team via phone and email with any product-related escalations, • Complete a high volume of data entry within a specified time frame, ensuring accuracy, • Meet goals and targets as assigned by leadership, • Collaborate with internal teams in a fast-paced, high volume work environment with a high attention to detail What You Have: • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a vendor or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!, • A Mind for Multi-Tasking. You're an expert at managing multiple tasks simultaneously in a fast-paced environment. Bonus Points if You Have: • Experience in data entry or administrative fields preferred, • Experience in a fast-paced, high-volume work environment, • A passion for socially and environmentally responsible organizations and products What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise, and an interview with one of our leaders! We are actively reviewing applications for this position. #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description Operations Assistant - Fulfillment - Secaucus, NJ Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day to day operations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post! The targeted budget for this position is $21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Receive product and enter product details into our internal system, • Perform quality assurance checks on incoming and outgoing product, • Review orders to ensure they are ready to ship to customers, • Support customer care team via phone and email with any product-related escalations, • Complete a high volume of data entry within a specified time frame, ensuring accuracy, • Meet goals and targets as assigned by leadership, • Collaborate with internal teams in a fast-paced, high volume work environment with a high attention to detail What You Have: • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a vendor or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!, • A Mind for Multi-Tasking. You're an expert at managing multiple tasks simultaneously in a fast-paced environment. Bonus Points if You Have: • Experience in data entry or administrative fields preferred, • Experience in a fast-paced, high-volume work environment, • A passion for socially and environmentally responsible organizations and products What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise, and an interview with one of our leaders! #IND333 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description Operations Assistant - Brilliant Earth - Secaucus, NJ Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day to day operations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post! The targeted budget for this position is $21/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Receive product and enter product details into our internal system, • Perform quality assurance checks on incoming and outgoing product, • Review orders to ensure they are ready to ship to customers, • Support customer care team via phone and email with any product-related escalations, • Complete a high volume of data entry within a specified time frame, ensuring accuracy, • Meet goals and targets as assigned by leadership, • Collaborate with internal teams in a fast-paced, high volume work environment with a high attention to detail What You Have: • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a vendor or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!, • A Mind for Multi-Tasking. You're an expert at managing multiple tasks simultaneously in a fast-paced environment. Bonus Points if You Have: • Experience in data entry or administrative fields preferred, • Experience in a fast-paced, high-volume work environment, • A passion for socially and environmentally responsible organizations and products What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise, and an interview with one of our leaders! #IND333 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup. • A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity, • Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science About Our Founder Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin. Position Summary Westman Atelier is seeking a Clean Beauty Concierge representative who will serve as a virtual brand ambassador and the face of Westman Atelier’s client experience. This role is responsible for delivering an exceptional and bespoke level of care, supporting our digital services. With a deep knowledge of our high-performance, skin-loving formulations, the Clean Beauty Concierge team is dedicated to building client loyalty through meaningful interactions and expert product guidance. Responsibilities: • Conduct one-on-one video consultations tailored to each client’s unique needs, skin type, and lifestyle., • Deliver exceptional, high-touch service that reflects Westman Atelier’s brand and aesthetic standards., • Provide expert guidance on product recommendations and shade matching by replying to inquiries via email, text, and live chat., • Partner with the Ecommerce team in the execution of new digital services, virtual events, and support ongoing ad-hoc support., • Act as a trusted resource for clients navigating our catalog of clean beauty products., • Represent Westman Atelier with professionalism, warmth, and deep brand knowledge at all touchpoints. Requirements: • 2-3+ years of experience working directly with clients in beauty, retail, or luxury services., • Must have experience as a makeup artist, with knowledge of product application, technique, and customer engagement., • Must be comfortable with self-application for demonstration purposes., • Excellent written communication and interpersonal skills with a natural ability to connect with clients., • Strong attention to detail, self-starter, and able to thrive in a fast-paced, dynamic environment., • Proficient in Google Workspace, Zoom Meetings, and with digital scheduling tools.this is a remote position Powered by JazzHR wkbPwf5Ijn

Job DescriptionAbout Rula Rula is a comprehensive behavioral health solution that works with a network of licensed clinicians to deliver high-quality care to individuals, couples, and families. By taking care of all the new client marketing and administrative heavy-lifting, we allow providers at Rula to focus on what they do best; helping clients get better. We are expanding our network of licensed providers in Washington. Providers in the Rula network are 1099 contractors, have no minimum caseloads and complete schedule autonomy. Compensation Details LMHC: $80 per hourly session (53-minutes) Guaranteed payment every two weeks via direct deposit Payment protection for no-shows, late cancellations, & denied claims Why Join Rula? Our dedicated therapist community is made up of thousands of providers across the country, each with diverse backgrounds, experiences and specialties. Therapists choose to work with Rula as they’re able to focus on delivering quality client care while leaving all the administrative heavy-lifting to us. Here’s what else Rula has to offer: Quick credentialing: Our dedicated team will help fast-track your enrollment with our insurance partners so you can get credentialed and ready to see clients in less than a month. Complete schedule autonomy: You decide how many Rula clients you want to see and when. You can also easily adjust your availability at any time. Best-fit client referrals: We’ll help you craft a provider profile that highlights your specialities and clinical approach, making it easier for the right clients to find you. Admin done for you, not by you: We handle every aspect of accepting insurance so you don’t have to. You take care of the sessions and notes, we’ll take care of billing, claims, the EHR, technical support, and everything else. Dedicated support from real people: Get the help you need in the moments that matter via email, phone, or chat. Leaders in clinical excellence: Rula prides itself on raising the standard of clinical quality in telehealth. Through measurement informed care and a robust clinical learning and development program, you’re joining an organization committed to quality. Plus, we offer a subscription for unlimited podcast CEU courses. Therapist community: Work in private practice without feeling like you’re on an island. We offer case consultation, office hours, and a growing therapist community to make Rula a place you can feel proud to be part of. Minimum Qualifications Must be licensed as a Licensed Marriage and Family Therapist (LMFT), Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC) Valid NPI Must be licensed in Washington Must be able to provide telehealth Work Remotely Yes WA, US

Job DescriptionAbout Rula Rula is a comprehensive behavioral health solution that works with a network of licensed clinicians to deliver high-quality care to individuals, couples, and families. By taking care of all the new client marketing and administrative heavy-lifting, we allow providers at Rula to focus on what they do best; helping clients get better. We are expanding our network of licensed providers in Washington. Providers in the Rula network are 1099 contractors, have no minimum caseloads and complete schedule autonomy. Compensation Details LMHC: $80 per hourly session (53-minutes) Guaranteed payment every two weeks via direct deposit Payment protection for no-shows, late cancellations, & denied claims Why Join Rula? Our dedicated therapist community is made up of thousands of providers across the country, each with diverse backgrounds, experiences and specialties. Therapists choose to work with Rula as they’re able to focus on delivering quality client care while leaving all the administrative heavy-lifting to us. Here’s what else Rula has to offer: Quick credentialing: Our dedicated team will help fast-track your enrollment with our insurance partners so you can get credentialed and ready to see clients in less than a month. Complete schedule autonomy: You decide how many Rula clients you want to see and when. You can also easily adjust your availability at any time. Best-fit client referrals: We’ll help you craft a provider profile that highlights your specialities and clinical approach, making it easier for the right clients to find you. Admin done for you, not by you: We handle every aspect of accepting insurance so you don’t have to. You take care of the sessions and notes, we’ll take care of billing, claims, the EHR, technical support, and everything else. Dedicated support from real people: Get the help you need in the moments that matter via email, phone, or chat. Leaders in clinical excellence: Rula prides itself on raising the standard of clinical quality in telehealth. Through measurement informed care and a robust clinical learning and development program, you’re joining an organization committed to quality. Plus, we offer a subscription for unlimited podcast CEU courses. Therapist community: Work in private practice without feeling like you’re on an island. We offer case consultation, office hours, and a growing therapist community to make Rula a place you can feel proud to be part of. Minimum Qualifications Must be licensed as a Licensed Marriage and Family Therapist (LMFT), Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC) Valid NPI Must be licensed in Washington Must be able to provide telehealth Work Remotely Yes WA, US

Job Description Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. We’re seeking a Director of Client Services to lead and elevate the end-to-end client experience for Maiden Home. This leader will set the standard for our luxury experience across pre-sale consultation, order management, and post-delivery care for our clients and trade partners—ensuring every interaction reflects exceptional taste, precision, and warmth. You’ll report directly to the SVP of Retail & Sales and partner closely with all cross-functional teams (Operations, Sales, Flagship, Marketing, E-Commerce, Product) to deliver a seamless journey that builds loyalty and drives repeat business. What You’ll Own Client Experience Standards & Clienteling • Define the client services model for the Maiden Home clientele, including SLAs, QA, escalation protocols, and quality standards., • Work with SVP of Retail & Sales to design the VIP, trade service tiers and proactive touchpoints throughout the client experience, leading to incremental revenue generation over time., • Establish training and service rituals that reflect the Maiden Home brand., • Design and allocate books of business across the team., • Design and implement quality assurance practices that instill the Maiden Home brand voice throughout all client interactions. Team Leadership & Development • Lead, coach, and develop the Client Services team across channels (email, phone, chat), • Create and facilitate ongoing training programs that develop the teams’ expertise in: product knowledge, design fluency, and luxury etiquette)., • Address performance clearly and decisively, championing a culture of excellence over comfort., • Stay informed and aware of emerging market trends, high-caliber talent, industry best practices, technologies, and platforms., • Set clear goals, career paths, and accountability measures that motivate excellence. Operational Excellence & Issue Resolution • Oversee the full order lifecycle support: quote-to-order handoff, trade/commercial account support (if applicable), production updates, and delivery readiness., • Drive process improvements to reduce friction, prevent issues, and improve accuracy (order entry, change orders, lead times, claims)., • Build and refine playbooks for complex cases: custom pieces, COM/COL, international shipping, multi-stop deliveries, and installation., • Implement a service recovery framework that protects margins while prioritizing long-term loyalty., • Partner with Operations to improve root-cause prevention (damage, delays, missing parts, workmanship concerns). Cross-Functional Partnership • Partner with SVP of Sales & Retail to ensure consistent service standards and hand offs for VIPs, designers, and trade accounts., • Serve as the voice of the client across the business—translating feedback into actionable improvements., • Partner closely with cross-functional teams (Operations, Sales, Flagship, Marketing, E-Commerce, Product) on special projects that create a seamless journey that builds loyalty and drives repeat business., • Collaborate with Product/Design on documentation, care guides, and packaging improvements., • Work with Finance on credits/returns policies and approval thresholds. Qualifications: • 10+ years in client services/client concierge/VIP clienteling teams at a luxury brand— plus 4+ years leading client-facing teams, • Clear track record of building and scaling high performing teams in a dynamic fashion alongside business growth., • High standards and strong taste level; comfort advising discerning clients and design professionals., • Luxury service mindset (anticipate needs, obsessive follow-through, discretion, • Proven ability to deliver white-glove, high-touch service at scale without compromising quality., • Exceptional communication and judgment—able to handle sensitive escalations and craftsmanship questions with calm authority., • Strong operational and analytical chops: process design, SLA management, ticketing/CRM workflows, and cross-functional execution., • Analytical mindset with the ability to translate metrics into action, • Experience with custom, made-to-order, or complex logistics environments strongly preferred., • Cross-functional influence. Estimated Salary: $160K - $200K plus equity Powered by JazzHR I3fI4KJw3l

Job DescriptionStrength in Trust OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down—it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of their journey to renewal in a high-to-medium touch role. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts. Your main goal will be to ensure our key customers are happy and satisfied with the products they have purchased. Our Senior CSMs are hyper-focused on delivering revenue retention and growth through alignment, adoption, and world-class customer engagement. You will be responsible for managing the customer relationship, ensuring they are getting full value out the platform, partnering with our Sales, Product, Engineering, and Consulting teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the customers you support grow with OneTrust, the scope of work will expand as well as you will be responsible for supporting all live products. You will be on the forefront of evangelizing Trust in the workplace. Your Mission • Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle, • Act as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross-departmentally to provide product expertise, • Accelerate customer solutions through knowledge of their business and best practice guidance, • Deliver proactive communication and manage mission-critical escalations, • Align customer's roadmap with our product roadmap, • Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests., • Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value, • Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives, • Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities., • Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust's revenue strategy, • Utilize adoption stats to gauge customer engagement, identifying opportunities for further training and adoption, or possible expansion opportunities., • Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment OneTrust and fully leverage their subscription. You Are, • An Excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience, • Motivated to drive outcomes for your customers, you see Customer success as your own, • Comfortable holding other stakeholders accountable and unafraid to get loud when needed, • Lover of technology and someone who wants to learn how your customers use our products, • Empathetic to your customers, able to drill down into their pain points and find solutions that meet their needs, • Steady in the face of business-critical issues and capable of handling customer escalations, • Thrive in a fast-paced start up environment, and skilled at prioritizing incoming requests, • Strategic thinker, at your happiest when problem-solving, and comfortable making decisions, • Independent, but also a team player, • Willing to travel, job requires (Estimated 10-20%) Your Experience Includes • BA/BS in a relevant subject is required, • 5-7 years in a client-facing role within a CSM, professional services, or technical consulting role, • Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer, • Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management), • Management of Enterprise, Strategic customers, • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars, • Ability to build relationships with key customer stakeholders at all levels, including C-suite level, • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment, • Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude., • Experience using SFDC, Gainsight and other CS Technology applications, • An ambitious person who takes the initiative to get things done – be able to thrive in the dynamic environment that comes with a high-growth company For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range$104,325—$156,487.50 USDWhere we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: • OneTrust Careers on YouTube, • @LifeatOneTrust on InstagramYour Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com. Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. Customer Success Team At GBG, we don’t just provide products — we deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our ever-evolving Customer Success team and have a direct impact on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: • Understanding our customer’s goals and quantifying how GBG helps achieve them, • Demonstrating curiosity in our customer’s needs and their business strategy, • Building relationships and engagements across different levels of our customers, • Partnering cross functionally within GBG to operate on behalf of our customers, • Challenging both our customers and GBG team on new ways to innovate for growth As a Customer Success Manager (CSM) at GBG, you will serve as a strategic advisor to a portfolio of customers, guiding them from contract signature through onboarding, adoption, value realization, renewal, and expansion. We are hiring for both a Mid-Market Customer Success Manager and an Enterprise Customer Success Manager. While both roles focus on customer outcomes, retention, and growth, the Mid-Market role emphasizes scalable customer engagement across a broader portfolio, whereas the Enterprise role is focused on managing complex strategic relationships with larger customers and executive stakeholders. The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You’ll collaborate cross-functionally to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions GBG is currently hiring for two Customer Success Manager positions: Customer Success Manager, Mid-Market The Mid-Market CSM will manage a portfolio of growing customers, driving adoption, retention, and expansion through scalable engagement strategies. This role requires the ability to effectively manage multiple customer relationships, proactively identify opportunities, and deliver value through structured success plans and business reviews. Key focus areas: • Managing a larger portfolio of Mid-Market customers, • Driving product adoption and customer health at scale, • Supporting renewals and identifying expansion opportunities, • Developing relationships with business and operational stakeholders, • Delivering consistent customer engagement through success planning and business reviewsCustomer Success Manager, Enterprise The Enterprise CSM will serve as a strategic advisor to a portfolio of GBG's largest and most complex customers. This role requires experience managing executive-level relationships, navigating complex organizational structures, and driving long-term strategic partnerships that maximize customer value and business outcomes. Key focus areas: • Managing strategic Enterprise customer relationships, • Engaging executive stakeholders and influencing business outcomes, • Leading complex account planning and customer success strategies, • Driving retention, growth, and multi-product expansion opportunities, • Coordinating cross-functional resources to support customer objectives What you will do • Own the customer onboarding process to ensure a smooth implementation and quick time to value, • Help design and measure health metrics and implement improvement plans as required, • Build relationships with existing contacts and identify new contacts to deepen engagement, • Responsible for contract renewals including revenue retention and growth, • Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements, • Proficient in GBG’s solutions and the value they provide across various use cases, • Understand your customer’s needs to guide them through best practice product adoption, • Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed. Requirements Skills we are looking for • Previous experience working directly in customer facing roles including day-to-day and senior level engagements, • Passion for providing a best-in-class customer experience, • Owning and managing customer meetings including business reviews, • Developing customer account plans and/or SWOT analysis, • Ability to translate data into compelling success stories, • Comfort working cross-functionally across a variety of internal departments in a fast-paced environment, • Proactive mindset in identifying solutions for customers and ability to manage through execution, • Interest in product capabilities and how to apply them as solutions for customer needs, • Agility to work in grey areas and apply an entrepreneurial mindset to tackle new challenges, • Curiosity in new ways or operating including leveraging AI to provide value to our customers quicker and more efficiently, • Familiarity working with Microsoft Office, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms, • Experience in location addressing or related industries such as fintech, banking, gaming, lending, insurance, retail, or technology is a strong plus Additional Qualifications – Mid-Market CSM • Experience managing a portfolio of Mid-Market accounts, • Ability to drive customer engagement and value realization at scale, • Strong organizational and prioritization skills across multiple customer relationships Additional Qualifications – Enterprise CSM • Experience supporting Enterprise or strategic accounts, • Proven success partnering with executive stakeholders, • Ability to navigate complex organizations and influence strategic business outcomes, • Experience building executive business reviews and long-term account strategies Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job DescriptionCatbird, a fine jewelry company, is currently looking for a thoughtful, detail‑oriented Customer ServiceAssociate to join our Customer Experience department. This role sits at the intersection of customer careand operations and is best suited for someone who enjoys figuring things out, working through manualprocesses, and taking ownership of their work. You’ll support customers across multiple channels while also managing behind‑the‑scenes processingwork that keeps orders moving accurately and on time. We’re looking for someone experienced, steady,and curious - who brings a point of view and a positive attitude. This role is a hybrid role located at ourBrooklyn Navy Yard office. SCHEDULE: Monday - Friday 9:30am - 6pm (Mondays & Fridays are remote)Key Responsibilities • Provide warm, personalized support across email, live chat, and social media within a 24-hour SLA, • Navigate multiple systems, spreadsheets, and internal tools to research order status, product details, and customer questions, • Learn and consistently communicate Catbird’s brand voice across all customer touchpoints, • Offer confident guidance on product details, styling, sizing, and jewelry care, • Resolve customer issues with empathy, clarity, and strong judgment, • Balance high-touch customer communication with detailed, manual processing and administrative work, • Independently manage administrative workflows including repairs processing, returns/exchanges, and POS-based replacements, • Investigate and reconcile discrepancies across order management systems, POS, inventory, and supporting documentation, • Partner cross-functionally with store, fulfillment, inventory, merchandising, and shipping teams to drive issues to resolution end-to-end, • Accurately document actions, decisions, and follow-ups to ensure consistency and accountability, • Manage multiple cases simultaneously while maintaining accuracy, organization, and follow-through, • Take ownership of issues from first contact through final resolution, • Communicate clearly and consistently via Slack and email, • Identify patterns, inefficiencies, and recurring issues, and flag opportunities for improvement, • Contribute ideas that help improve both customer experience and internal workflowsOur Ideal Candidate, • 1+ years of experience in e‑commerce or customer experience, • Comfortable working in a highly administrative, process‑heavy environment, • Naturally investigative - you like digging into details and connecting dots, • Organized, reliable, and able to manage your workload independently, • Calm, kind, and solutions‑focused, even when things get complicated, • Thoughtful communicator with a clear point of view, • Tech‑comfortable and quick to learn new systems, • Experience with jewelry or luxury brands is a plus, • Experience with Kustomer or POS systems is a plus

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Vision insurance About Us: We are committed to providing outstanding products and exceptional customer experiences. As a leader in our industry, we take pride in our innovative solutions and dedicated service. Join our dynamic and customer-focused team where your contributions will make a significant impact. Position Overview: We are seeking a friendly, detail-oriented, and proactive Customer Service Associate to join our team. As a Customer Service Associate, you will be the primary point of contact for our customers, addressing their inquiries and resolving issues efficiently. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships. Key Responsibilities: • Customer Interaction: Respond to customer inquiries via phone, email, chat, and in-person promptly and courteously., • Problem Resolution: Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits. Follow up to ensure resolution., • Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and support to customers., • Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges., • Documentation: Keep accurate records of customer interactions, transactions, comments, and complaints. Update customer accounts and maintain data integrity., • Feedback Collection: Gather customer feedback and relay it to relevant departments to help improve products, services, and customer experiences., • Team Collaboration: Work closely with other team members and departments to ensure seamless customer service operations., • Continuous Improvement: Stay updated on product changes, company policies, and best practices in customer service. Qualifications: • Education: High school diploma or equivalent. Additional education or certification in customer service is a plus., • Experience: Previous experience in a customer service role preferred. Experience in [industry/sector] is a plus., • Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and a proactive attitude., • Attributes: Patient, empathetic, detail-oriented, and a team player with a positive outlook., • Tech Savvy: Proficient in using customer service software, CRM systems, and basic office software (e.g., MS Office). Join Us: Be a part of our team and help us deliver exceptional service to our valued customers. Apply now and start your journey with us!

Job DescriptionCustomer Support Specialist Are you the kind of person who genuinely enjoys solving problems, and wants to do it inside a company that's moving fast? Do you want to shape a function as it's being built, learn how a real AI product works, and be in the room when decisions get made? This is your chance to join a rocket ship. 🚀 🏗️ About the role We are looking for sharp, high-agency people to be the first line of support for our customers. You'll be joining the most lean, talent-dense, and fast-moving teams working alongside our attorneys, AI engineers, and GTM team to keep the bar on customer experience extraordinarily high. Our customers are patent attorneys at top law firms and in-house IP teams at some of the largest companies in the world. They are demanding, technical, and short on time. Today, a lot of their support tickets land on the desks of attorneys and engineers who should be building product. That doesn't scale, and it doesn't give customers the speed they deserve. You will fix that. You'll be responsible for: Owning the first response on every inbound support ticket, across email, in-app chat, and Slack Connect channels. Resolving the bulk of incoming tickets yourself: login issues, browser problems, account configuration, basic product questions, and walk-throughs of how to use Solve. Triaging and routing complex tickets to the right attorney, AI engineer, or GTM owner with enough context that they can act immediately. Building the playbook: writing the help docs, recording Loom walk-throughs, and turning recurring questions into self-serve answers so customers stop needing to ask. Feeding customer insights back into the product. You'll be sitting on the patterns nobody else sees, and we want you in the room when we decide what to fix next. Working closely with our customer-facing attorneys and CSMs to make sure customers feel looked after end to end. Helping us figure out what good customer support looks like at Solve, then making it real. This is a dedicated customer support role, the first of its kind at Solve. Some of the work is genuinely grunt work. The trade is that you get to shape how customer support runs at Solve, in a company where every hire is treated as a multiplier. 👤 About you We're open about your background. We’ve identified two profiles that may work well for this role: Paralegals or legal operations specialists with IP or patent exposure, comfortable in technical environments, and ready to build something with real ownership. The common thread is having a builder mentality. You should be the kind of person who fixes the thing rather than logs it. Essential: Genuine interest in customer experience, and evidence you've cared about it before. This might be a startup you've worked at, a side project, or a role where you've owned support, customer success, or service delivery directly. Strong written communication. Most of your work will be written, and our customers are precise about language. High agency. You spot the gap, you close it. You don't wait for someone to tell you what to do. The ability to hold a high bar under pressure. Some tickets will be from senior partners at top firms. They expect speed, accuracy, and tone calibration. Nice to have: Paralegal qualifications or experience inside a patent practice (USPTO, EPO, or UK). Or a computer science, engineering, or hard-science degree. Experience with support tooling (Intercom, Zendesk, Linear, Pylon, or similar). Familiarity with AI products, prompt design, or evaluation workflows. Comfort with technical products. You don't need to code, but you need to be able to read a stack trace, understand what a browser console is telling you, and learn the inner workings of a complex SaaS product quickly. 💰 What we offer Competitive base salary depending on skill and experience. Significant equity — we want you to take ownership in Solve Intelligence and share in the success that lies ahead. Full visa sponsorship. Opportunity to work with a super smart and ambitious group of people building something people want. Private medical insurance. Free meals. 🚀 About Solve Intelligence Solve Intelligence is the fastest-growing startup transforming the IP landscape. Solve's AI platform manages everything from invention harvesting and patent generation through to litigation and licensing. Growth: 20–30% MoM revenue growth; selling to 600+ global IP teams across 6 continents (DLA Piper, tech giants, boutiques, etc); 8 figures of ARR — all just ~2 years since we started. Backing: $55M backing from YC, 20VC, Microsoft, Thomson Reuters, and the founders of top companies like Stripe, Perplexity, Tinder, Deel, Hugging Face, and Canva. Impact: 50–90% efficiency and quality improvements. See our latest Series B announcement. We're on a high-growth trajectory, and we're looking for people who want to join us on the journey to building a generational AI company. Come join the rocket ship 🚀 👥 Meet the founders Sanj (Chief Research Officer and co-founder): Sanj did his MSci in Physics at the University of Cambridge and his PhD in AI at the Gatsby Unit, UCL. He won awards at top AI conferences, worked on the R&D team at Huawei, and received widespread attention for his contributions to open-source LLM projects on GitHub. He joined Magic Carpet AI as employee #4, where he developed AI strategies for trading, before the company was acquired. Chris (Chief Executive Officer and co-founder): Chris did his undergrad at Imperial College London, his masters at the University of Cambridge, and his PhD in machine learning at UCL, during which he published 10+ papers and won awards at top AI conferences and journals. Prior to founding Solve, Chris worked at The Alan Turing Institute, InstaDeep, and Dyson. Angus (Chief Technology Officer and co-founder): Angus holds an MEng in Computer Science. He led trade platform development at Coremont after roles at GCHQ and Qualcomm. Compensation Range: $65K - $95K

Job Description Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world's only full-service destination for photo, video, and electronics. We're more than a retailer—we're a creative partner for professionals, hobbyists, and tech enthusiasts alike. From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. At Adorama, we don't just support creativity—we live it. Join a team that's shaping the future of how the world captures, creates and connects. Our Leadership Principles • Growth Mindset: We set high standards, embrace failure, and are open to change., • Be Customer-Centered: We focus on the end-to-end customer experience., • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts., • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win., • Be Humble & Respectful: We assume positive intent, listen actively, and support one another. What You'll Do Adorama is seeking a motivated, customer-focused, and experienced Customer Service Associate to join our dynamic customer service team. In this role, you will be the frontline ambassador for our brand, delivering exceptional service and support to our valued customers. Your primary goal will be to ensure customer satisfaction through timely, empathetic, and effective communication across multiple channels. We're looking for someone who thrives in a fast-paced environment, has a passion for helping others, and brings a proactive approach to problem-solving. If you're a strong communicator with a knack for building trust and resolving issues efficiently, we'd love to hear from you. Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, live chat, and messaging platforms., • Resolve customer issues with empathy and efficiency, ensuring a positive experience and long-term satisfaction., • Maintain a high level of product and policy knowledge to provide accurate and helpful information., • Follow established procedures and guidelines while identifying opportunities for process improvement., • Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to resolve complex customer issues., • Manage a high volume of interactions while maintaining attention to detail and quality., • Meet and exceed individual and team KPIs, including customer satisfaction scores and response time metrics., • Document customer interactions accurately in CRM systems and escalate issues when necessary., • Build and maintain strong relationships with both internal and external customers through open, respectful, and solution-oriented communication., • Demonstrate a commitment to continuous learning and staying current with company products, services, and policies., • Uphold Adorama's values and brand reputation in every customer interaction., • Perform other duties as assigned to support the department and company goals, • Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities. What Will Help You Thrive • 1–2 years of experience in a customer service or client-facing role (retail, e-commerce, or tech industry experience is a plus)., • High School Diploma or equivalent; college coursework or degree preferred., • Exceptional written and verbal communication skills., • Strong interpersonal skills with a customer-first mindset., • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment., • Proficiency in Microsoft Office Suite and customer service platforms (e.g., Zendesk, Salesforce, Dynamics or similar)., • Excellent data entry and documentation skills., • High emotional intelligence and the ability to remain calm under pressure., • Strong problem-solving skills and a proactive approach to resolving issues., • Willingness to learn and adapt to new tools, technologies, and processes., • A team player who thrives in a collaborative environment. This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected. Ready to Join Our Team of Creators? Apply today and let's create something extraordinary together. Pay range for this role:$20—$22 USD

Job Description Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident — especially when things are complex, emotional, or don’t go as planned. We are not just here to respond quickly; we are here to help clients and designers feel understood, supported, and taken care of. We are looking for an ambitious and talented Client Advisor to provide world-class consultation and support to our Consumer & Trade clientele. Our ideal candidate will champion the Maiden Home brand, develop long-lasting relationships through clienteling, and use taste and judgement in problem solving our clients complex design and product inquiries. This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Over time, our goal is for this person to develop product and business expertise and rise within the company based on performance and interest. This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive. This position is based in our NY Headquarters in Tribeca where we work together every day in office. The Client Services team daily schedule is 9am to 6pm for supporting our live client channels. Responsibilities • Own relationships, judgment, and high-stakes moments for high touch clientele and designers via email, including but not limited to:, • Quote requests, customizations, order changes, • Delays, damages, quality issues, • Anything escalated or ambiguous, • Act as back up on Maiden Home live client channels, including phone and chat., • Develop a deep understanding of Maiden Home products, materials and craftsmanship; use knowledge to guide our clients through recommendations, materials, and finishes., • Adapt written and spoken communications to align with the Maiden Home Tone of Voice., • Support trade accounts (designers, architects, developers) with pricing, program details, samples, and project timelines., • When needed, own the full order lifecycle: quoting, deposits, order accuracy, lead times, delivery scheduling coordination, and proactive status updates., • Build and maintain a strong client book over time; find opportunities to execute clienteling outreach to generate incremental sales., • Develop long-term relationships and after-sale care plans (launches, re-upholstery, additional rooms, seasonal refresh, trade/client anniversaries)., • Maintain organized records of trade relationships, project milestones, and follow-ups in CRM dashboards., • Work with stakeholders on special projects and initiatives that make the Client Services function more effective. Qualifications • 6+ years of relevant client-facing experience in any of the following fields:, • Trade sales (furniture, lighting, textiles, kitchens), • Luxury retail management or Design retail, • Account management in high-touch environments, • Showroom-based brands serving designers or trade showrooms, • Interior design studio support roles, • Styling or visual merchandising, • Passion for and interest in Maiden Home brand, product & interior design, • Strong written and verbal communication skills & knack for tone of voice with a luxury clientele base, • Demonstrated ownership mindset & meticulous attention to detail with a healthy dose of hustle, • Seller’s & clientele mindset; strength in building & maintaining professional relationships, • Highly collaborative and leans into building relationships with cross-functional partners, • Excited to build a strong foundation in Client Advisory at Maiden Home, and hungry for growth in the Maiden Home client-facing organization. About Maiden Home Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry. Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth. Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. Anticipated Salary Range: $80,000 - $85,000 Powered by JazzHR 6nUiFSUfrv

Job DescriptionAbout UsHealth is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up. Our mission is to improve people's health by making it easy to live a healthy lifestyle. Nourish is the country's largest dietitian-led metabolic health clinic. We're an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems. In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast. This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we're solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it. About the Role As a Customer Experience Associate at Nourish, you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition. This role is critical to Nourish—you'll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Engineering, Product, and Operations to surface bugs, identify patterns, and ensure that customer feedback is always heard and acted upon. You'll be joining a collaborative and passionate team that's dedicated to improving lives through better nutrition, and you'll be a key player in ensuring that our customer experience is seamless and delightful. Location: We're open to remote or in-person candidates who are a great fit for the role. Key Responsibilities: • Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy., • Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries., • Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary., • Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams., • Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems., • Maintain a deep understanding of Nourish's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information., • Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it., • Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.We'd love to hear from you if:, • You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success., • You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key., • You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers., • You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges., • You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked., • You're passionate about nutrition or wellness, and you're excited to help others on their health journey through Nourish's services., • You have experience or comfort working cross-functionally with Engineering or Product teams, including identifying, documenting, and escalating technical issues in a clear and structured way, • You're open to working one weekend day per week, as we provide customer support on weekends., • Bonus points if you're multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services.More Information The Nourish Bar Our Values Why Nourish Exists How We Work Comp Philosophy Benefits Please note that you must be legally authorized to work in the U.S. for this position.

Job Description Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. DESCRIPTION We're looking for a thoughtful, resourceful, and customer-centric Customer Support Representative to join our NYC-based team. This role is ideal for someone who thrives in problem solving, communicates with clarity and empathy, and is comfortable navigating ambiguity to find the right answer. As a CSR at Pontera, you'll serve as a trusted partner to our clients — guiding them through questions, troubleshooting issues, and ensuring they feel heard, supported, and confident in our platform. You won't always have an immediate answer — but you'll know how to investigate, collaborate, and follow through until you do. This is an opportunity to make a meaningful impact within a growing and evolving company where operational excellence and customer experience are central to our success. RESPONSIBILITIES • Provide software support and troubleshoot technical issues with accuracy and care, • Respond to client questions in a clear, thorough, and timely manner, • Investigate issues and determine next steps when solutions are not immediately obvious, • Escalate complex technical matters to appropriate internal teams, providing full context and documentation, • Communicate and solve issues with customers and cross functional teams by phone, email, video chat, • Identify patterns or recurring themes clients are experiencing, • Support team initiatives and projects that enhance the customer experienceREQUIREMENTS, • Strong problem-solving skills and intellectual curiosity, • Ability to stay composed and confident even when you don't immediately know the answer, • Sound judgment and intuition when communicating with clients, • Excellent written and verbal communication skills, • Empathy and professionalism in client interactions, • Detail-oriented with strong organizational skills, • Comfortable collaborating across teams, • Experience in customer support, client service, or a related field preferred, • Bachelor's degree or equivalent experienceWHAT WE OFFER, • Compensation: Base $60,000; OTE $77,649, • Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry, • Team Culture: A collegial, collaborative, fun work environment with frequent team events, • Equity: All new hires are eligible for equity grant participation, • Healthcare: Comprehensive & affordable insurance benefits with a variety of plan options, • Retirement: 401(k) with employer match & employer-sponsored access to a retirement advisor, • Family Benefits: Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy, • Professional Development: Sponsored learning & development program (to cover classes, certifications, and more!), • Food Perks: Fully stocked kitchen & lunch reimbursement program, • Work Flexibility: A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

WHO WE ARE: The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it. WHO WE ARE LOOKING FOR: Manager, Client Care (Reports to Director, Client Care) POSITION SCOPE: The Client Care Manager leads the Client Care function, delivering a seamless, elevated, and joyful experience for clients across every communication channel. Leading two Supervisors and three Specialists, this role sets the standard for service and sales excellence and drives performance against business goals. Championing a cohesive omni-channel workflow and effective use of our tools, the Manager drives consistency and continuous improvement across the client journey, and partners closely with the Director and cross-functional leaders to translate strategy into day-to-day execution. This a hands-on role: when not performing managerial tasks, the Manager is active on our Client Care platforms, supporting the wider team with service and sales. Leadership & People: • Lead and coach a team of two Client Care Supervisors (US) and three Specialists (two US, one UK) to achieve objectives and KPIs, • Foster a culture of prompt, constructive feedback, • Host engaging team meetings and productive one-on-ones to communicate goals and priorities, • Prepare and lead trainings and workshops to develop the team, • Oversee scheduling, timesheets, payroll, commission sign-off, and time-off approvals to ensure coverage across all channels/time zones, • Ensure the team operates in line with company policies and procedures Sales & Business Performance: • Lead the team to meet and exceed sales targets, assisting directly with sales and virtual appointments, especially during peak periods, • Champion all FoundRae services, including virtual appointments, personalization and customization, to drive trade and client satisfaction, • Analyze performance data to identify opportunities and implement approved action plans to drive commercial performance Client Experience: • Embody and coach the FoundRae standard of client experience, including selling and service ceremonies, • Drive and uphold the FoundRae standard for client communication across phone, email, text, WhatsApp, social and chat, • Ensure Client Care service KPIs and SLA targets are consistently met or exceeded through clear definition of goals and effective coaching, • Own complex client situations and escalations with sound judgement, • Drive aftersales excellence in partnership with our third-party service provider Client Development & Clienteling: • Drive the client development strategy approved by senior leadership to grow the client file and deepen loyalty, • Set the team’s outreach cadence and standards, and coach and report on outreach activity and results, • Oversee client portfolios to ensure healthy activity, growth and fully enriched data, and drive expert use of clienteling tools for acquisition and retention, • Ensure expert, consistent use of clienteling tools to drive client acquisition and retention, while staying up to date on new features and capabilities to maximize their impact. Systems & Operations: • Champion a cohesive omni-channel workflow that drives consistency and continuous improvement across the client journey, • Leverage and support our UK-based Client Care team to ensure our global client care hours operate seamlessly and to one consistent standard across time zones, • Build strong cross-functional relationships across departments - removing blockers and creating joy and ease for internal and external clients, • Own departmental reporting on sales, service and clienteling KPIs and share insights with leadership, • Act as subject-matter expert for our CRM systems (Gladly, Shopify POS, Endear) and maintain familiarity with our inventory program, NetSuite, • Monitor and refine our AI support tools in collaboration with key stakeholders Qualifications: • Associate’s or Bachelor’s degree preferred, • Minimum of 5 years in client care or client experience leadership, with at least 2 years in people management/leadership - luxury or fine jewelry experience a plus, • Previous experience with CRM, POS and clienteling systems (Endear, Gladly, NetSuite, Shopify a plus), • Strong written and verbal communication skills, with excellent analytical and problem-solving ability, • A quick thinker who stays calm under pressure and makes sound decisions at pace, • Comfortable with technology and quick to adopt new tools, • Highly organized, detail-oriented self-starter with a proactive, entrepreneurial spirit who thrives in a fast-paced, high-growth environment Location & Hours: FoundRae Lispenard Flagship, New York. Full-time, 40 hours per week, including one weekend day. Flexibility required to support the needs of our global clients, particularly during peak periods.

Location: In-Person (9 Bond Street, NoHo, New York) Salary: $75,000 per year About Bond No. 9: For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city: New York. Bond No. 9, headquartered at 9 Bond Street in NoHo, celebrates the city with women’s, men’s, and unisex eaux de parfum. Our dual mission is to restore artistry to perfumery and to mark every New York neighborhood with a scent of its own. We are seeking a digitally driven, detail-oriented, and customer-focused individual to join our team as a Customer Service & E-Commerce Specialist, supporting our direct-to-consumer business and ensuring an exceptional client experience. Key Responsibilities: Customer Service & Client Experience: • Monitor, listen, and respond to customer inquiries via phone, email, and chat, maintaining the Bond No. 9 tone of voice., • Escalate inquiries when necessary and provide feedback to improve service processes., • Manage eCommerce returns and exchanges, ensuring warehouse processing and timely refunds., • Partner with retail and warehouse teams on order fulfillment and omnichannel initiatives., • Track customer satisfaction and provide insights to drive process improvements., • Assist in mapping the post-purchase journey and testing initiatives to enhance the client experience. E-Commerce Operations & Merchandising: • Maintain and update the DTC product catalog, including product pages, banners, offers, and content in line with brand guidelines and launch calendars., • Support new product launches, promotions, and sampling initiatives (e.g., GWP, bundles, exclusive offers)., • Monitor product availability, coordinate stock updates, and ensure site accuracy., • Partner with marketing, creative, and HQ teams to optimize imagery, copy, and SEO., • Assist with A/B testing and site personalization initiatives to improve conversion and engagement. Performance Tracking & Analytics: • Compile and analyze performance reports covering sales, orders, traffic, and conversion KPIs., • Maintain campaign and content trackers to assess promotional effectiveness and identify optimization opportunities., • Track competitive activity and provide insights to inform business strategy. Skills & Experience: • 3+ years of experience in customer service and eCommerce operations, preferably in luxury beauty or fragrance., • Strong interpersonal skills and a positive, proactive attitude., • Highly organized, analytical, and detail-oriented., • Knowledge of eCommerce platforms, digital marketing, and CRM systems., • Proficient in MS Excel, PowerPoint, and Word., • Spanish-speaking a plus., • Entrepreneurial mindset with a passion for luxury fragrances, eCommerce innovation, and delivering exceptional client experiences. Why Bond No. 9? • Join a pioneering fragrance brand rooted in New York’s culture and creativity., • Work closely with a passionate, collaborative team in a fast-paced, luxury environment., • Be part of shaping our customers’ online journey and representing iconic fragrances worldwide.