Reentry Housing Navigator (Healthcare Focus)
28 days ago
Chicago
Job Description The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment General Summary: The Reentry Navigator – (Healthcare focus) will be a member of the Reentry Housing Department that provides comprehensive, client-centered support to individuals returning to the community after incarceration. This position focuses on ensuring timely access to medical, behavioral health, and supportive services that promote stability, reduce barriers, and improve health outcomes. The Reentry Navigator will engage in outreach, referral response, brief screening, referral and intervention, case management, and warm handoffs, concerning individuals released from jail or prison or who otherwise have an arrest and/or conviction record. The Reentry Navigator will respond to individuals referred to the Safer Foundation from Meridian Health within 24-48 business hours upon receiving the referral. S/he will complete the initial registration, screening and determine appropriate steps for external or internal referrals. Performance Results Description The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values. Exceeding Expectations, Communication and Collaboration, Integrity and Evidence Based Innovation. Essential Duties and Responsibilities: Stakeholder Interface and Service • Respond to referrals within 24-48 hours., • Conduct intake assessment to identify immediate and short-term needs., • Utilize Salesforce and/or other database(s) to register clients., • Referrals to medical, behavioral health, housing, employment, and education agencies to assist participants with immediate needs., • Co-create individualized service plans and provide cross-systems navigation to all participants, and a monthly service plan progress review., • Assist participants with identifying and addressing external barriers to achieving set goals listed in the service plan., • Advocate for participants in areas including but not limited to reentry, at-risk for violence, and/or at risk for homelessness., • Complete Medicaid/SNAP applications and, as necessary, assist with coverage redeterminations for recently been released or whose benefits have lapsed., • Based on emergent needs, assist clients with a range of services, such as housing, healthcare, substance abuse treatment, and legal aid in preparation to reenter society., • Connect clients to primary care, specialists, behavioral health providers, substance-use treatment, and pharmacies., • Assist with Medicaid reinstatement, insurance enrollment or reactivation., • Support clients in accessing benefits such as SNAP, SSI/SSDI, and prescription assistance programs., • Provide education on healthcare navigation, chronic disease management, medication adherence, and wellness., • Coach clients on self-advocacy skills and understanding treatment plans., • Respond to urgent needs related to health crises, medication gaps, or mental-health emergencies., • Coordinate with hospitals, crisis centers, and community response teams., • Performs other duties as assigned. Stakeholder Outreach and Recruitment • Under the manager's direction, attend and participate in all identified outreach activities, community events as well as negotiate and establish new relationships with other agencies that welcome and are sensitive to the needs of the formerly incarcerated population., • Participate in any other duties assigned that are needed to help drive our vision, fulfill our mission, and abide by our organization's values., • Travel to various sites as needed. Tracking, Document, and Reporting • Complete all client documentation in a timely manner of service delivery., • Ensure accurate data entry by completing mandatory self-file reviews weekly., • Engage in individual supervision with the manager, identifying any immediate client needs or barriers to the reentry work/tasks given., • Maintain compliance with HIPAA, 42 CFR Part 2, and other privacy and confidentiality laws and regulations for clients' protected information., • Attend internal and external multi-disciplinary staffing’s., • Participate in all internal and external meetings, bringing forth innovative ideas and/or feedback supporting continuous quality improvement and service delivery., • In Salesforce, monitor referrals and follow up bi-weekly to confirm compliance for all internal and external referrals., • All Safer standards are adhered to, including productivity standards. Required Knowledge, Skills and Abilities: • Experience using software/database to document services and progress notes., • Skilled in active listening and conveying information to others effectively., • Skilled in critical thinking, judgment, and decision-making., • Knowledge of HIPAA and 42 CFR Part 2, and Rule 2060 governing substance use treatment services in Illinois; Knowledge of Rule 132 is a plus., • Hands-on experience and self-sufficiency with Microsoft productivity tools, including Outlook (for email), Office (Word, PowerPoint, Excel), and online collaboration tools (video conferencing, Zoom/Teams, messaging). Education and Experience: • Bachelor’s degree in Social Work, Public Health, Human Services, or related field (or 3 years related experience)., • Experience in reentry, case management, behavioral health, or care coordination preferred., • Experience referring clients to a network of community-based providers and resources., • Experience completing applications for public benefits., • Experience in substance use/mental health or care coordination., • Experience in working on virtual platforms (salesforce, google, DocuSign, etc.). Licenses and or Certifications: none Safer Foundation is a drug-free workplace. Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans Opens a New Window No Phone Calls Please