PC Support Technician
13 days ago
Milwaukee
Job Description Title: PC Support Technician Location: Milwaukee, WI Type: Onsite Duration: ASAP - December 2025 Perks: Competitive Rates, Benefits, free daily lunch when onsite About the Role We are seeking a PC Support Technician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences. Key Responsibilities • Deploy and configure PCs, mobile devices, and related hardware/software for end-users., • Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity., • Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously., • Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently., • Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments., • Identify and suggest process improvements to enhance service quality and efficiency., • Collaborate with internal teams and technical experts to drive innovation and improve user experience., • Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements., • Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience. Qualifications & Skills • Education: Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field or equivalent work experience., • Experience: Minimum 2 years of technical Help Desk or IT support experience., • Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools., • Proficiency in technical problem-solving and issue resolution., • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users., • Strong customer service orientation, with the ability to build rapport and manage expectations., • Ability to multi-task and prioritize in a dynamic environment., • Attention to detail, particularly in documentation and follow-through., • A team player with a continuous learning mindset, open to feedback and process improvement., • Self-motivated and reliable, able to meet deadlines and work independently when needed. Nice-to-Have Skills • Experience with enterprise IT environments and help desk ticketing systems., • Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable)., • Knowledge of ITIL practices and service management principles.