Security Officer-Key Tower
2 days ago
Cleveland
Job Description Position Overview The Millennia Commercial Group is looking for experienced Security Officers to join our team at the iconic Key Center in Downtown Cleveland. This role is vital to the support of our residents, guest, and property as we strive to provide the highest quality of service to this Critical Infrastructure. Key Responsibilities Customer Service & Tenant Experience • Provide white-glove customer service to tenants, guests, vendors, and executive clientele, • Serve as the first point of contact for lobby inquiries and visitor assistance, • Always maintain a professional appearance and demeanor, • De-escalate conflicts with tact, diplomacy, and customer service, • Operate and monitor electronic access control systems, • Issue, activate, deactivate, and troubleshoot access credentials, • Monitor CCTV and alarm systems and respond appropriately, • Generate detailed, accurate, and professional incident reports, • Communicate effectively via email/reports/radio/phone with tenants, property management, and leadership, • Document security events, maintenance issues, and policy violations clearly and objectively, • Respectfully and consistently enforce all building policies and procedures, • Conduct interior and exterior patrols of the property, • Identify and report safety hazards or suspicious activity, • Respond to emergencies in accordance with established protocols Work Conditions & Physical Demands • Ability to stand and walk for extended periods, • Conduct routine patrols throughout multi-level commercial property and surrounding campus, • Ability to respond quickly to incidents when necessary, • Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment, • Able to work independently or as a team member and support managers with special projects, • Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to work alongside various levels of the organization Required Education and Experience • High School Diploma or equivalent, • At least (1) years of security, military, safety or customer service experience in a fast- paced environment working for an in-house, contracted security company, and/or guest services position, • The ability to obtain or have already successfully completed AED/CPR/First Aid Certification, • Experience in Class A commercial, corporate, or high-end property security preferred, • Strong customer service background (hospitality or corporate environment a plus), • Proficiency with Access control platforms, CCTV system, Microsoft Suite, Mobile Security and Reporting applications., • Excellent written and verbal communication skills, • Strong situational awareness and decision-making ability, • Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together., • Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved., • Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships. We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law. Background Check Process Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review. About The Millennia Companies Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies. You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.