Precision Ag Support Center Technician
21 days ago
Sioux Falls
Job Description C & B Operations, LLC is a progressive company that has grown over 35 years to include thirty-six John Deere dealerships in six states currently has an opening for a Precision Ag Support Center Technician at our Field Support Office in Sioux Falls, SD. Our call center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships. Benefits: Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace. • Competitive pay based on your experience, • Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match, • Progressive Paid Time Off and Paid Holidays, • Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods., • Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable., • Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information., • Take responsibility to ensure customer interactions always result in an effective and timely solution., • Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions)., • Participate in ongoing training to continually develop technical knowledge and skill sets., • Develop and deliver training to customers and employees during off-season periods., • Meet requirements for contact center metrics (# of calls, problem resolution, etc.)., • Follow Case Management requirements (problem/resolution)., • Maintain a clean work area and perform work in a neat and orderly fashion., • Follow all safety rules and regulations in performing work assignments., • Complete all reports and forms required in conjunction with work assignments., • Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications, • Flexibility to travel to stores when required, • Ability to problem solve by using all available resources, • Outstanding customer service and communications skills, • Ag industry knowledge-preferred, • High school diploma or related required, • Related technical degree preferred Apply today at cbequipment.com/careers to find out more about this exciting opportunity!