Front desk agent jobs in Houston, Texas - Page 2Create job alerts

Job Description DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer service experience submit your to apply! Required Skills & Abilities: -Two (2) years of direct customer service experience required -Previous hotel front desk experience highly preferred -Previous Hilton Brand experience a plus -Flexible to work AM and PM shifts, mid-shifts, weekends and holidays -Must have the ability to communicate in English, both verbal and written -High comfortability in working with computers -Must be able to stand/walk for at least eight (8) hours -Basic mathematical skills for cash handling purposes Job Description: -Welcome guests, complete check-in process and explain hotel amenities/offers -Promote hotel services and facilities for revenue opportunities -Respond to guest inquiries and requests in a timely, friendly and efficient manner -Resolve guest complaints and provide solutions to ensure guest satisfaction Benefits: -Medical, dental and vision insurance -Matching 401k -Free life insurance -Paid time off -Holiday pay -Free lunch -Hotel discount program -Monetary incentive programs

Job DescriptionSummary: We are seeking a dedicated and professional Front Desk Agent to join our team. This role is crucial in providing exceptional customer service and ensuring a welcoming atmosphere for our customers. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently. As the first point of contact for our customers, you will play a key role in creating a positive experience. Duties: • Greet customers warmly and assist them with check-in and check-out procedures., • Collect and confirm pet and owner information., • Answer phone calls promptly, providing information and assistance as needed., • Manage reservations and handle inquiries regarding schedule availability., • Be knowledgeable about retain products and promote sales., • Maintain a clean and organized store., • Maintain inventory and prepare restocking orders., • Handle guest requests and complaints with professionalism, ensuring satisfaction., • Maintain accurate customer records., • Process payments., • Other administrative duties, as assigned.Qualifications:, • Previous retail front desk experience in a service and retail organization., • Strong computer literacy, including proficiency in office software and phone systems., • Excellent time management skills to prioritize tasks effectively in a fast-paced environment., • Demonstrated phone etiquette to provide courteous and professional responses. Salary: • Employee discount., • Flexible schedule.

Job Description We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skills

Job Description Job description: 中国城酒店式公寓前台客服 -中英文流利，沟通能力强，责任心强 -能够使用 Microsoft Word， Excel创建和编辑 -能供根据工作需求学习并使用其他办公软件 -能够清晰有效地进行英文的口头和书面沟通 -专业的面对面，电话以及邮件沟通的能力和礼仪 -良好的沟通能力，表达能力，理解能力和学习能力 工作时间： 9 a.m. - 6 p.m. 一周5-6天 Key Responsibilities: • Greet and welcome guests warmly and professionally, • Manage guest check-ins and check-outs, ensuring accurate information, • Answer phone calls and address guest inquiries efficiently, • Provide guests with information about hotel facilities, services, and local attractions, • Handle guest complaints and resolve issues promptly, • Process payments and maintain accurate financial records, • Assist with night audit duties when necessary, • (English/Chinese) skills preferred, but not required, • Strong guest relations skills with a focus on hospitality, • Proficiency in operating phone systems and managing multiple calls simultaneously, • Knowledge of front desk operations and customer service best practices, • Strong organizational and time management skills, • Ability to handle challenging situations with patience and professionalism, • Familiarity with hospitality management software is a plus, • 401k, • Dental insurance, • Employee discounts, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance XhFgqQ1N8Y

Job Description We are seeking a Homewood Suites By Hilton - Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skills

Job Description We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skills

Job Description Front Desk Agent: Located in the heart of Houston Chinatown, we are looking for an individual with strong communication skills, a strong sense of responsibility, and a professional attitude. The ideal candidate should be proficient in Microsoft Word and Excel for creating and editing documents, while also being willing to learn and use additional office software as needed. Candidates must be capable of clear and effective verbal and written communication in English, and demonstrate professional etiquette when interacting in person, over the phone, and through email. Strong communication, comprehension, expression, and learning abilities are essential for this role. Key Responsibilities: • Greet and welcome guests warmly and professionally, • Manage guest check-ins and check-outs, ensuring accurate information, • Answer phone calls and address guest inquiries efficiently, • Provide guests with information about hotel facilities, services, and local attractions, • Handle guest complaints and resolve issues promptly, • Process payments and maintain accurate financial records, • Assist with night audit duties when necessary, • (English/Chinese) skills preferred, but not required, • Strong guest relations skills with a focus on hospitality, • Proficiency in operating phone systems and managing multiple calls simultaneously, • Knowledge of front desk operations and customer service best practices, • Strong organizational and time management skills, • Ability to handle challenging situations with patience and professionalism, • Familiarity with hospitality management software is a plus, • 401k, • Dental insurance, • Employee discounts, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance 9ziGMLXd4M

Job Description Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will: • Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality., • Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!, • Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help., • Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes., • Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed. Job Requirements This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Job Description A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her, • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards, • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy, • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Description Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will: • Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality., • Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!, • Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help., • Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes., • Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed. Job Requirements This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.