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Job Description As an Entry-Level Help Desk Technician at our MSP (Middleground), you will play a crucial role in providing technical support and assistance to our clients. You will be responsible for responding to customer inquiries, diagnosing and resolving technical issues, and escalating problems when necessary. This position offers an excellent opportunity for individuals seeking to begin their career in the IT industry, with exposure to a wide range of technologies and client environments. Key Responsibilities: • Customer Support: Provide exceptional customer service and technical support to clients via phone, email, or remote assistance tools., • Incident Management: Log, track, and manage incoming support requests using ticketing systems, ensuring timely resolution and appropriate documentation., • Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for end-users, following established procedures and best practices., • Escalation: Escalate complex or unresolved issues to senior technicians or appropriate internal teams while ensuring smooth communication with clients., • Client Communication: Keep clients informed about the status of their support requests and ensure timely updates throughout the problem-solving process., • Basic System Administration: Assist in managing user accounts, permissions, and access levels as required., • Software Installation and Updates: Assist with the installation, configuration, and updates of software applications on client systems., • Hardware Maintenance: Assist in hardware deployment, replacement, and maintenance activities., • Documentation: Create and maintain accurate records, documentation, and knowledge base articles for frequently encountered issues and solutions., • Proactive Monitoring: Participate in monitoring systems and networks to identify potential issues and escalate them before they become critical problems., • Educational Background: High school diploma or equivalent. Relevant certifications or degrees in IT or related fields will be advantageous., • Technical Knowledge: Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications., • Communication: Excellent verbal and written communication skills, with the ability to communicate technical concepts clearly and concisely., • Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently., • Customer Service: Demonstrated ability to provide exceptional customer service and handle client inquiries in a professional and friendly manner., • Team Player: Willingness to collaborate with team members, receive feedback, and contribute to a positive team environment., • Time Management: Ability to prioritize tasks effectively and manage time efficiently to meet service level agreements (SLAs)., • Adaptability: Willingness to learn and adapt to new technologies and procedures in a fast-paced environment. DKzGmXZNP0

Job Description Onsite IT Technician- is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. Issues Management and Resolution • Analyze issues and formulate solutions, • Troubleshoot system, application and hardware issues, • Ensure customer is updated on ticket progress, • Work directly with customers to solve problems, • Utilize internal IT Knowledge Base to both provide and find solutions to known issues, • Use external information to research and resolve issues when needed, • Consistently update the ticket tracking system with status and fixes, • Perform routine system maintenance on laptops and desktops, • Track computer assets according to organizational standards, • Perform backups and restores, • Strong interpersonal skills with heavy focus on customer service, • Demonstrate sound written, oral and organizational skills, • Collaborate with local and remote teams using provided tools, • Consistently share solutions with peers, • Works effectively as an individual and as part of a team, • Complete assigned tasks on time, • Ability to follow documented commonly used concepts, practices, and procedures, • Ability to manage multiple constituencies, issues, priorities, projects and goals Work Schedule • Local travel between sites may be required, • Occasional travel to sites outside the local area may be required Education and Certifications • Minimum 1 year IT experience, • Experience delivering IT solutions within a corporate and/or enterprise environment, • Experience working in a mixed Mac and Windows environment Additional Skills • Experience in the Advertising and/or Marketing industry preferred, • Experience in centrally managed computer environments, • Experience supporting A/V environments not required, but is a plus • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description We're Hiring: Level III Network Technician Location: Remote with periodic onsite visits (Chicago area) | Type: Full-Time Are you a tech-savvy problem-solver who thrives on helping end users resolve their technology challenges? Do you enjoy a mix of remote support and onsite client visits? Are you looking for a solid, growing IT firm that values accuracy, integrity, and client success? Syscon, Inc., established in 1986, provides technology solutions and technical support services to small and medium-sized businesses across the U.S., with a strong focus on the construction industry. We care deeply about our clients, and at Syscon, we foster a culture where our company, employees, and clients grow and succeed together. As a successful member of our Syscon team, YOU: • Care deeply about helping people, treating both clients and colleagues with respect., • Take ownership of your work and contribute to team success without ego or drama., • Use each support task—big or small—as an opportunity to ease client pain points., • Ask for help when needed, and dig deep to solve complex technical issues., • Welcome feedback and use it to grow personally and professionally., • Minimum 4 years of experience troubleshooting workstations/laptops and business-class printers in Microsoft environments., • Minimum 2 years of experience with Windows Server troubleshooting and maintenance., • Experience supporting users with day-to-day Microsoft 365 tasks and account management., • Hands-on experience working with:, • N-Central (N-Able) RMM tool, • Backup solutions (Solarwinds, Datto), • Antivirus and security monitoring tools, • SonicWall or similar firewalls, • VPN setup and support, • ESXi and VMware virtual environments, • Azure basic hosting access and troubleshooting, • LogMeIn Rescue, Remote Desktop, or N-Able Take Control, • Providing great customer support via phone, email, remote tools, and onsite., • Troubleshooting access issues, new user setups, printing errors, and more., • Monitoring and resolving alerts from our NOC and backup systems., • Participating in Daily Huddles and weekly team meetings., • Documenting work thoroughly in our ticketing system with screenshots, notes, and time worked., • Following and improving maintenance checklists and processes., • Conducting routine antivirus and backup checks and responding to issues., • Performing on-site client visits (must have a personal vehicle)., • Collaborating with our IT Coordinator on project timelines and ticket updates., • Sharp troubleshooting and diagnostic skills., • Excellent attention to detail and documentation habits., • Clear written and verbal communication, especially in client-facing situations., • Understanding of small business network environments (LAN/WAN)., • Familiarity with Password Vaults such as PassPortal., • Comfort with math, time tracking, and report review., • A place to grow your skills and career., • People. Work with a talented, committed, and supportive team., • Excellent medical, dental, and vision benefits., • Unlimited PTO Please, no phone calls regarding this position. Syscon, Inc. is an Equal Opportunity Employer (EOE) committed to fostering a diverse and inclusive workplace. Powered by JazzHR 55tOEgjN2u

Job Description TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure. With more than 230 locations across North America and more than 800 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us. TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT. Synopsis The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily. IT Technician I Responsibilities: • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Must be able to travel to client sites, • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Installing and configuring hardware and software components throughout various network infrastructure devices., • Install antivirus software and ensure virus definitions are up to date., • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals., • Establishing good relationships with customers and colleagues., • 2 or 4 yr College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience., • Partial Work from home but must be able to travel to client sites, • Exceptional written and oral communication skills., • Experience with desktop operating systems including Windows 7, Windows 10, Windows 11 and Mac OS., • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus., • Active Directory knowledge a plus, • NinjaOne RMM and Autotask PSA Experience a plus, • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills., • Good problem-solving skills., • Eager to learn and grow, • Valid Driver License and ability to drive to customer locations when required., • Excellent customer service skills. Benefits: • Dental insurance, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance Ability to commute/relocate: • Chicago, IL 60642: Reliably commute or planning to relocate before starting work (Required) Experience: • Help desk: 1 year (Required), • Windows: 1 year (Required) Work Location: Hybrid remote in Chicago, IL 60642 Company DescriptionTeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Training & development, • Dental insurance, • Paid time off, • 401(k) Job Summary We are seeking a Level 2/3 technician to join our team. This role will primarily focus on providing advanced on-site technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. This business technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities. Responsibilities • Provide account management for business customers, • Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs, • Maintain a positive, empathetic, and professional attitude toward customers at all times, • Perform advanced PC hardware and software troubleshooting, repair, and maintenance, • Execute data recovery, loss prevention, and advanced network installation tasks, • Administer Microsoft 365 environments, including user management, security settings, and application configuration, • Manage and maintain Active Directory and Azure AD environments, • Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions, • Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers, • Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions, • Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions, • Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues, • Associate's or Bachelor's degree in a technology-related field, or equivalent experience, • Minimum of 3 years of experience providing technical support, preferably in a managed services environment, • Advanced knowledge of PC troubleshooting and repair (A+ certification skill set), • Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices, • In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products, • Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook), • Strong communication and customer service skills, • Valid driver's license and clean driving record Preferred • Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications, • Linux Experience, • Opportunity to join an incredible company that values people and results, • Make a significant contribution to our history-making journey, • Be a part of a supportive and caring team that prioritizes learning and growth, • Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity, • Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

Job Descriptionoverview The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Helpdesk Engineer plays an important role in making sure that happens. The Senior Helpdesk Engineer handles escalated support requests for the Service Delivery Team. They are assigned the support requests that the Junior Helpdesk Technician can’t handle. When help is needed the Senior Helpdesk Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE  Work on and resolve escalated Helpdesk Tickets  Delight our Clients with a Friendly, Quick and Helpful Experience  Provide the Client with advanced remote troubleshooting  Remote Hardware Maintenance and Support USE OF OUR TICKETING SYSTEM  Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests  Managing and recording all work though our Ticketing System  Make sure that Client Documentation in well maintained  Split tickets that have several issues into their own individual ticket  Make sure that tickets aren’t “stale” throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL  Review RMM dashboard and apply remediation actions as indicated by our Processes  Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK  From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Senior / L3 Enginner may be required to help with project delivery COMMUNICATION, REPORTING & RISK  Escalate tickets that require Service Delivery Manager support  Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue  Submit Timesheets & Expense reports as indicated on their SOPs  Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK  Mentor the “Junior” Service Team Members  Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks  Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues  Identify opportunities for improvement and make constructive suggestions for change  Contribute to the process of innovative change effectively  Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO SKILLS AND ATTRIBUTES DESIRED  A love of (and ability to) Solve Problems & Challenges  Great Communications skills, founded in being a good listener  Advanced understanding of support tools, techniques and how technology is used to provide services  Advanced understanding of operating systems, business applications, printing systems and network systems  Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices  Advanced experience and knowledge of working with the Microsoft 365 Platform  Must be able to type quickly and accurately while talking on the phone  A deep desire to deliver an amazing Client Experience  Advanced knowledge of IT Applications, Software & Hardware  The ability to speak both Geek and human  Great Communications skills, founded in being a good listener  A deep desire to deliver an amazing Client Experience  Drivers license  The ability to speak both Geek and Human  The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE  Experience using a Ticketing system / RMM Tool and PSA software  Experience providing support via remote tools  Experience handling Technical Service Tickets  Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.  Client Experience Certifications such as Helpdesk Habits etc.  Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS • Get your birthday off 🤓, • Generous incentives for reaching Team and Company Goals, • Excellent Health / Dental and Vision plan!, • An easy-going environment and culture (we all enjoy what we do), • The flexibility to work from home (we run a Hybrid office), • A Stand-Up Desk and High-Powered Laptop, • A Proactive Approach to Ongoing Training to help you develop life-long skills CAREER GROWTH For someone looking to progress their role, the Senior Helpdesk Engineer naturally leads into roles such as: the Service Delivery Manager or CTO. Powered by JazzHR qo2gmVu83u

Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The AV Tier 2 Tech or Escalations Technician II supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to a wide array of clients. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The AV Escalations Technician II provides Level-2 support. **THIS POSITION MAY REQUIRE UP TO 65% TRAVEL. KEY RESPONSIBILITIES: • On-site technician with the knowledge and skillset to fix 99% of issues in rooms, • Configuration of endpoints and infrastructure, • Preparation of room audits ensuring technology can work at optimum level, • Performs preventative maintenance to ensure equipment and room is ready for use, • Responsible for identifying defective/failed equipment and providing solutions, • Perform on site User Acceptance testing, • Install software upgrades, • Provide strong client level support to users, with a predisposition to de-escalate technical fails, • Perform break fix (user reported incident) tasks within target service level agreements response window, • Form strong partnerships with local help desk, building facilities, events, executive support, and EA's of high profile staff, • White glove technical support for C-suite and high level management, • Provide VC focused support for high profile events reported network related call escalation issues, • Maintains up to date knowledge of relevant industry standard hardware as well as proprietary tools ESSENTIAL CRITERIA: • Ability to be self-motivated and accountable in a fast-pace, independent environment, • Ability to think creatively as well as methodically regarding technical issue, • Technical skills must include a knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC and other AV/VC related hardware and signal flow, • Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required, • Strong interpersonal, customer service, and conflict resolution skills, • Willingness to learn and adapt to client culture, • Ability to work both independently as well as with a team, • Must have critical thinking and problem solving ability, • Be flexible and adaptable to change and hours of work, to meet the needs of the customer The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. #IND Pay Range$62,000—$82,000 USD

Job Description Job Posting: Service Technician at Complete Logistical Services Job Description Complete Logistical Services is excited to announce a new career opportunity for a skilled and dedicated IT Service Technician. This critical role is designed to support our operations by ensuring the optimal performance and reliability of equipment and systems. Situated as a Full-Time position, the ideal candidate will be involved in hands-on technical activities. We emphasize that this position is not remote and requires the technician's physical presence for execution of duties efficiently. The Service Technician will be an integral part of our technical team, focusing on the maintenance and repair of various advanced systems including Mobile Robotics' (OMR) Automated Guided Vehicle (AGV) systems. This position is vital to our mission of delivering high-quality service and solutions to our clients, and thus requires a professional with a robust technical background, combined with a strong commitment to customer service. Duties and Responsibilities • Perform installation, repair, and maintenance of AGV systems as directed by Service Supervisors and/ or Project Managers., • Travel to customer sites regularly, sometimes on short notice, to address technical issues and system deficiencies., • Execute electromechanical installation, hardware assembly, repairs, and troubleshooting for AGV components, including wiring and calibration., • Configure and update software for AGV system parts, ensuring correct functionality., • Maintain detailed records of maintenance and repairs using the OMR ticketing system., • Conduct technical activities such as fault diagnostics, software testing, hardware calibration, and system performance analysis., • Review and interpret technical documentation and schematics to solve system issues and provide updates as necessary., • Observe and assess system performance, identifying and resolving operational challenges., • Collect, analyze, and report on system performance data to assist in troubleshooting and improving AGV functionality., • Provide feedback and suggestions for system improvements based on service activities, collaborating with the wider technical team to develop maintenance plans., • Offer guidance to customers’ technical teams on maintaining and operating AGV systems as directed., • Professionally represent OMR during customer interactions and site work., • Actively participate in Oceaneering’s safety and quality programs., • Continuously seek and suggest improvements to service processes, including cross-departmental optimization., • Participate in special projects and continuous improvement initiatives as assigned., • Other duties as directed by management teams.Requirements, • Experience in Mechanical, Electrical, or Computer Science disciplines., • 2-3 years of experience in service or maintenance engineering, particularly with electromechanical systems., • 2-3 years of experience within a service environment, handling customer interactions and troubleshooting., • Willingness to travel 60%-75% to customer locations within North America., • Valid driver’s license., • Proficient in English, both written and verbal., • Strong customer service orientation and ability to work independently under tight schedules., • Ability to analyze complex technical issues and provide effective solutions., • Proficiency in Microsoft Office suite and other software tools.

Job DescriptionCompany Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world. Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. Visit Adtalem.com for more information, and follow us on LinkedIn and Instagram. Job Description Opportunity at a Glance The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Activities include daily administration, set-up, configuration, maintenance, monitoring, troubleshooting and disaster recovery. Responsibilities • Develop strong business relationships and provide excellent customer services., • Resolve customer issues with effective problem-solving skills., • Provides support and communicates appropriately across multiple levels within the organization, including executive leadership., • Anticipate User needs by driving innovation through design and implementation of a consistent roadmap for End User Computing that encompass People, Process, and Technology., • Demonstrate high standards for End User Support Services., • Timely installation and repair of computer system hardware, operating systems, software and peripherals., • Provide onsite and offsite end user support., • Setup and configure A/V equipment for meetings., • Manages assigned service requests., • Maintain inventory accuracy of computer hardware., • Tests new software and hardware for compatibility., • Escalates high impact or VIP technology issues., • Maintains and builds positive customer relationships., • Provide training on PC use, connecting to corporate network, and peripheral usage., • Participates as a technical resource needed in both large and small projects., • Develops, documents, and implements technology policy and procedures., • Works closely across IT teams to ensure effective communication and project escalation., • Completes other duties as assigned.Qualifications, • BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience., • Minimum 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (Windows 10/11) in a Windows 2019 Active Directory environment., • Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP., • Knowledge of hardware troubleshooting (Laptops, Network printers, Video Conferencing equipment)., • Knowledge of the major client software packages (Microsoft365 Apps, IBM Client Access, FTP, Adobe, ServiceNow, etc.)., • Experience using Microsoft Intune and Autopilot for imaging PCs., • Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue)., • Experience troubleshooting Macintosh OSX., • Experience supporting mobile devices (Android, Apple iOS)., • Knowledge of Microsoft365 mailbox management., • Strong customer service and excellent communication skills along with the ability to work well with others in a team environment., • Strong analytical skills with demonstrated problem solving ability., • Self-starter with the ability to independently resolve problems., • Ability to perform effectively in a fast-paced environment with short timelines., • Ability to maintain high quality of work while supporting multiple critical projects. Additional Information In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.7 and $32.86. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Adtalem offers a robust suite of benefits including: • Health, dental, vision, life and disability insurance, • 401k Retirement Program + 6% employer match, • 15 Days of Paid Vacation Days each Calendar Year, • 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit: . Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Job Description Job Title: AV/IT Support Technician Job Summary The AV/IT Support Technician is responsible for the operation, maintenance, and troubleshooting of audio-visual equipment to support meetings, events, and day-to-day business needs. This role ensures high-quality sound and video performance while maintaining accurate records and providing clear communication to management. Key Responsibilities: * Equipment Setup & Operation: Ensure microphones, projectors, sound systems, video screens, and related AV equipment are set up, connected, and functioning properly. * Troubleshooting: Diagnose and resolve technical issues with AV/IT systems; identify and document equipment malfunctions during meetings, video conferences, and events. * Performance Monitoring: Track and evaluate sound and video quality, noting necessary adjustments and improvements. * Documentation: Maintain detailed records of equipment usage, troubleshooting steps, resolutions, and recommended procedures for future reference. * Communication: Report findings, issues, and recommendations to the manager in a clear and timely manner. * Inventory Management: Maintain accurate inventory of AV/IT equipment, track serial numbers, and coordinate proper disposal of e-waste. Qualifications & Skills: * Strong knowledge of audio-visual systems and equipment. * Experience with both PC and Mac operating systems. * Hands-on experience with Polycom systems. * Strong troubleshooting and problem-solving skills. * Excellent organizational and communication abilities. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range$25—$25 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.