Senior Director of Operations
hace 28 días
West Palm Beach
Job Description Job Title: Director of Operations Location: West Palm Beach, FL Department: Operations Reports To: Chief Operating Officer (COO) Job Overview: HotelPlanner, a leader in the online travel industry, is seeking a dynamic and experienced Director of Operations to oversee and optimize the efficiency of our global operations. In this role, you will be responsible for leading cross-functional teams, driving operational excellence, and ensuring seamless end-to-end processes that enhance customer satisfaction and company profitability. As the Director of Operations, you will play a critical role in developing and executing strategic initiatives to streamline operations, improve service delivery, and support HotelPlanner’s mission of delivering innovative travel solutions to millions of customers worldwide. Key Responsibilities: • Operational Leadership:, • Provide strategic direction and leadership to the operations team, ensuring alignment with the company’s overall vision and business objectives., • Oversee day-to-day operations, ensuring efficient workflows across various functions, including customer service, supplier management, technology, and travel partnerships., • Develop and implement process improvement strategies to enhance operational efficiency and scalability., • Performance Management:, • Establish and monitor key performance indicators (KPIs) to measure operational success, identifying areas for continuous improvement., • Drive operational excellence initiatives to reduce costs, enhance productivity, and improve overall customer experience., • Implement robust quality control processes to ensure compliance with industry regulations and internal policies., • Team Development & Leadership:, • Build and mentor a high-performing operations team, fostering a culture of collaboration, innovation, and accountability., • Develop and implement employee training programs to enhance skills and improve operational performance., • Conduct performance reviews, provide constructive feedback, and support career development for team members., • Vendor & Partner Management:, • Establish and maintain strong relationships with key vendors, partners, and service providers to ensure seamless operations., • Negotiate contracts, set performance standards, and manage third-party agreements to ensure the highest levels of service and efficiency., • Oversee global supplier networks to ensure timely delivery of services and maintain quality standards., • Strategic Planning:, • Collaborate with leadership to define and execute long-term operational strategies in alignment with corporate goals., • Lead the development of operational budgets and manage resources effectively to achieve financial targets., • Identify opportunities for innovation, including the integration of innovative technologies, to improve operational processes and customer experience., • Customer-Centric Focus:, • Championing a customer-first mindset by ensuring operations are created to deliver exceptional service across all touchpoints., • Analyze customer feedback and market trends to inform operational improvements and service offerings., • Bachelor’s degree in business administration, Operations Management, or related field., • 10+ years of experience in operations management, preferably within the travel, e-commerce, or technology sectors., • Proven experience leading large teams and managing multi-disciplinary operations at a level., • Strong understanding of travel industry dynamics, technology platforms, and customer service excellence., • Exceptional analytical and critical thinking skills with a track record of driving process improvements., • Experience working in a global environment and managing diverse teams across multiple geographies., • Excellent communication and leadership skills, with the ability to influence and collaborate at all levels of the organization., • Strong financial acumen and experience managing operational budgets., • Be part of a world-class team driving innovation in the travel industry., • Opportunity to shape the future of travel operations on a global scale., • Competitive compensation and benefits package., • Work in a fast-paced, dynamic, and customer-focused environment. Company DescriptionHotelPlanner is a global, rapidly growing company focused on the online sale of hotel rooms and alternative accommodations. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members. HotelPlanner gives team members the support and technology to excel in their position. We seek exceptional people at all levels in the company and empower each person to do great work. We have a great culture of teamwork, striving for excellence to enhance the way our client's book hotels. HotelPlanner is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law. Please submit your resume for consideration to see if this dynamic position and company are the next step up in your career.HotelPlanner is a global, rapidly growing company focused on the online sale of hotel rooms and alternative accommodations. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members. HotelPlanner gives team members the support and technology to excel in their position. We seek exceptional people at all levels in the company and empower each person to do great work. We have a great culture of teamwork, striving for excellence to enhance the way our client's book hotels.\r\n\r\nHotelPlanner is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law. Please submit your resume for consideration to see if this dynamic position and company are the next step up in your career.