Sales & Client Success Manager (Experienced Required)
27 days ago
Sterling
Job Description Job Summary Sales & Client Success Manager Noor Esthetique and Wellness Center Part- time/ Full Time In-Person | Sterling, VA, United States Reports To: Medical Director About Us At Noor, we are a premier medspa and wellness clinic dedicated to delivering exceptional results and personalized care through aesthetic, regenerative, and holistic treatments. Our team of medical providers and wellness professionals offers industry-leading services including injectables, laser therapies, hormone balancing, skincare, body sculpting, and IV therapy. We are seeking a Sales & Client Success Manager to help lead client engagement, optimize patient satisfaction, and drive revenue growth. This is a dynamic, relationship-driven role at the heart of our client experience. Position Summary The Sales & Client Success Manager serves as the central liaison between the clinic and our valued clients. This role combines front-end consultative selling with back-end relationship nurturing, ensuring that every client receives exceptional service, care continuity, and maximized treatment value. Key Responsibilities🛍️Sales & Growth * Conduct consultations to recommend treatment plans based on client goals * Meet or exceed monthly sales targets (e.g., service packages, memberships, retail) * Upsell and cross-sell treatments based on outcomes, seasonal offerings, and trends * Track and manage leads from marketing campaigns, events, and referrals * Analyze sales performance and provide input on pricing, promotions, and service bundling 🤝Client Success & Retention * Build long-term relationships with clients through follow-up calls, emails, and in-person touch points * Monitor client satisfaction and resolve concerns quickly and professionally * Track treatment outcomes and ensure consistent scheduling for optimal results * Guide clients through pre/post-treatment instructions and FAQs * Maintain CRM or EMR notes on client preferences, history, and feedback 📊Operations & Reporting * Collaborate with front desk and provider team to streamline scheduling and treatment flow * Provide concierge-style support by assisting practitioners during procedures to ensure a seamless and elevated client experience. * Prepare weekly/monthly reports on client retention, revenue, and performance KPIs * Provide input on inventory trends related to sales * Represent the clinic during community events, open houses, or virtual consultations Qualifications * 2+ years in sales, client relations, or business development — preferably in medspa, aesthetics, luxury health/wellness, or concierge medicine * Knowledge of treatments such as Botox/ Dysport, laser services, RF microneedling, IV therapy, etc. (preferred, not required) * Excellent verbal and written communication skills * High EQ with a passion for health, beauty, and client care * Organized, tech-savvy (experience with EMR/CRM tools), and goal-driven * Professional presence with a customer-first attitude Compensation & Benefits * Competitive base salary + uncapped commission * Employee discounts on treatments and retail products * Paid training and continuing education opportunities * Bonus opportunities for performance and referrals * Health/wellness benefits (if applicable) To Apply: Send your resume and a short cover letter to . Please include “Sales & Client Success Manager – [Your Name]” in the subject line.