Patient Service Representative
hace 24 horas
Williamsville
Job Description Roswell Park Care Network is a recognized leader in oncology and specialty care, serving community physician practices across New York State. We are committed to delivering exceptional patient care and advancing innovative treatment options. Excellent Benefits: • Schedule is Monday through Friday, • Medical Insurance via Highmark Blue Cross Blue Shield, • Dental Insurance and Vision Insurance, • 401(k) with company match, • Company paid life insurance, options for LTD, Critical Illness, Accident, • Generous Vacation and Sick time, • 11 Holidays The Patient Service Representative (PSR) serves as the initial point of contact for patients, providing administrative and customer service support. Handle tasks such as scheduling appointments, managing patient information, processing payments, and ensuring smooth communication between patients and medical staff. PSRs play a crucial role in creating positive patient experience and maintaining efficient healthcare operations. Responsibilities: Medical receptionist • Greeting and welcoming all patients, • Assist nurses, physicians, and other clinical and/or medical staff with administrative support, • Accurately and efficiently respond to tasks received from providers, other office staff, and billing, • Open and close the patient’s waiting room Registration and Information Management • Register patients using EMR., • Coordinates and prepares patient’s appointments and itinerary, • Check insurance eligibility and verification on every patient, • Collect and scan insurance and other required documents, • Check report to ensure coverage and proper co-pay collection, • New patient intake including entry into EMR, • Verify and update patient demographic and insurance details at each visit., • Collect identification and insurance cards, copying or scanning them for the patient's record., • Scan other relevant patient information into the Electronic Medical Record (EMR)., • Enter data from source documents into computer following format displayed on screen and enters necessary codes;, • Retrieves patient records, test results and/or charts from outside sources, • Optimize provider schedules by efficiently scheduling and confirming appointments. Answer phones, take messages, and make appointments., • Calling and rescheduling cancellations. Patient Support and Communication • Answer patient inquiries, provide general information, and address concerns. Ensure patient privacy and confidentiality, following HIPAA regulations., • Patient check-out., • Act as a liaison between patients and healthcare providers., • Provides assistance to patients and family members; refers questions to the appropriate department or individual Other Duties & Responsibilities: • Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested, • Prepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed, • Performs other related duties as assigned or requested Education/Experience: • High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or, • Must have one (1) year’s customer service experience in an office, preferably with patients, • Successful completion of an accredited medical office assistant education program preferred, • Must have experience working in Windows and with MS Office software Salary Description: $18.00-20.00/hour \nCompany Description Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment. Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.