Receptionist - State Farm Agent Team Member
26 days ago
Tacoma
Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement This role will support our licensed service team by handling high-volume, non-licensed customer interactions so licensed team members can focus on complex service and coverage conversations. Youll be a key part of delivering a smooth, friendly customer experience while keeping our office organized and efficient. This is an unlicensed, in-office, part-time position supporting two State Farm agencies. Key Responsibilities Customer Interaction & Call Support • Answer incoming calls and assist with unlicensed transactions (such as taking payments), • Gather customer information and route calls appropriately or create CRM tasks for licensed team members to complete transactionsOutbound Engagement, • Contact customers to share information or request follow-up items, • Call customers to set appointments, • Make birthday and relationship-building callsCustomer Experience & Office Support, • Work assigned customer service tasks that do not require an insurance license, • Ask satisfied customers for online reviews and referrals, • Assist customers with setting up their State Farm online accounts, • Verify and update customer information to ensure CRM accuracy, • Assist with incoming and outgoing mailThis position does not provide insurance advice, quote policies, or make coverage recommendations. What Were Looking For • Friendly, energetic, and enjoys talking with people, • Able to build rapport quickly and professionally, • Organized, efficient, and detail-oriented, • Comfortable switching tasks frequently in a fast-paced environment, • Resourceful, self-accountable, and able to work independently once trained, while also being part of a high performing team, • Coachable and open to feedback, • Stays accurate and calm despite frequent interruptionsSchedule & Location, • 2025 hours per week, • 46 hours per day, MondayFriday, • Some flexibility in start time, but must start between 8:45am-10:00am, • In-office position based in University Place, WA, • Supports both agencies using a shared virtual phone systemCompensation & Growth, • $20$22 per hour, depending on experience, • Non-exempt, hourly position, • High performers who demonstrate reliability, initiative, and strong customer skills may have opportunities to pursue licensing and advance into a licensed role.Training & Support, • Structured onboarding with job shadowing, • Scripts to fall back on for common interactions, • Checklists and processes to ensure accuracy and consistency, • Ongoing support from agency ownership