Automotive Shop Front Desk Receptionist
2 days ago
Tacoma
Job Description Our business we specialize in automotive body and automotive mechanical shop. We are seeking a dynamic and friendly Front Desk Receptionist - Customer Service Representative (CSR) to join our team! In this vital role, you will be the first point of contact for visitors and callers, embodying professionalism and warmth while managing a busy front desk environment. Your energetic approach will ensure smooth office operations, exceptional customer support, and efficient administrative assistance. This paid position offers an exciting opportunity to develop your office management skills while contributing to a positive workplace atmosphere. Responsibilities • Greet visitors and clients with a welcoming attitude, ensuring they feel valued and attended to promptly., • Operate multi-line phone systems, answer incoming calls with professionalism, and direct inquiries to the appropriate departments or personnel., • Manage front desk activities including scheduling appointments, maintaining visitor logs, and handling incoming mail and deliveries., • Perform clerical duties such as data entry, filing, proofreading documents, and maintaining organized records., • Support office management tasks including calendar management, appointment setting, and basic bookkeeping using QuickBooks or similar software., • Assist with customer support by addressing inquiries efficiently and providing accurate information about services or products., • Utilize computer skills in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace tools, and other relevant software to streamline daily operations., • Must have experience in the automotive industry in some form., • Previous office experience or clerical work demonstrating strong organizational skills and attention to detail., • Proven customer service background with the ability to handle multiple tasks simultaneously in a fast-paced setting., • Familiarity with front desk operations, multi-line phone systems, and basic office management procedures., • Bilingual abilities are highly valued to effectively communicate with diverse clients and visitors., • Competence in computer literacy including proficiency in Microsoft Office, Google Workspace, data entry, proofreading, calendar management, and basic bookkeeping tools such as QuickBooks., • Dental insurance, • Employee discount, • Health insurance, • Paid time off, • Vision insurance Work Location: In person Company DescriptionMatsenko Auto is a locally owned, full-service auto repair and collision shop based in Tacoma. We handle everything from mechanical repairs to full collision restoration, working directly with insurance companies to make the process as easy as possible for our customers. Our focus is simple, do the job right, use quality OEM or certified parts, and treat people honestly. We’re a growing team that takes pride in our work, supports each other, and is building something long-term.Matsenko Auto is a locally owned, full-service auto repair and collision shop based in Tacoma. We handle everything from mechanical repairs to full collision restoration, working directly with insurance companies to make the process as easy as possible for our customers. Our focus is simple, do the job right, use quality OEM or certified parts, and treat people honestly. We’re a growing team that takes pride in our work, supports each other, and is building something long-term.