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Job Description Client Services – Technical Support Agent Job Summary: The Technical Support Agent position serves as a liaison between our company and our clients by handling technical support-related customer service calls. This position is responsible for dealing with technical issues/Customer Service requests with our clients, working quickly to identify the issue, and providing viable resolutions that meet the needs of our clients with an emphasis on world-class service. What You will Find at Talus • Technical Support Role for nationwide clientele, • Work Model (Fully Remote, Hybrid), • Shift & Language differential, • 2nd shift / Overnight / Weekends shifts available, • Company Equipment provided, • Competitive pay with Monthly bonus plans (based on performance), • Outstanding health, wellness, and insurance benefits, • Genuine opportunities for growth and career advancement, • Paid time off and holidays, • Projects to expand skills and overall abilities, • A culture committed to Inclusion and Diversity Successful Candidates-We are Seeking. • You have a minimum of 2+ years of professional work experience interacting with clients., • You are passionate about working for a company that ensures a high standard of service., • Previous Support roles in customer service/technical support roles within a call center, • Inbound/outbound call center experience, • Previous Experience in online chat support, • Bi-Lingual (Spanish) highly desirable, • Non-Medical Role/Payment Industry Experience, • Previous Technical Support/Merchant experience a plus, • Outstanding verbal and written communication skills, • Ability to prioritize and multitask in a fast-paced environment., • Strong & professional communication skills in all channels of support., • You enjoy delighting customers by providing exceptional world-class service., • You possess strong listening skills and can exceed expectations., • Able to multiple task time sensitive interactions to ensure satisfaction., • Enjoy working in a collaborative team-oriented environment., • Previous working knowledge of software platforms and soft phone systems., • Open to improvement and change to ensure we provide exceptional service. Responsibilities • The Technical Support Agent is frontline support for clients requesting technical assistance., • They are responsible for handling questions and troubleshooting all call/ticket types., • Professionally handle volume during incoming requests via various support channels from clients, • Verify client’s information, access their account, triage, and assist clients with time sensitive requests to ensure one call resolution., • Utilize software systems to analyze and trouble shoot the customer’s situation to ensure client satisfaction., • Handle client requests or service calls on a timely basis with an emphasis on overall quality., • Assume responsibility for customer satisfaction as part of a collaborative, dedicated Customer centric processes which pro-actively resolves all customer issues., • Ensure all open cases/tickets are updated, assigned, and closed before the end of shift., • Understand and adhere to company and departmental policies and procedures., • Adherence to key performance metrics and quality assurance standards, • Maintain a working knowledge of company related product information., • Maintain regular and punctual attendance and consistent schedule adherence., • Ensure complete accurate proper documentation on all interactions to ensure compliance., • Impeccable phone etiquette when interacting with both internal and external clients., • Must have proven track record of successful team participation as well as ability to work independently and be self-starter/self-sufficient at times., • Ability to thoroughly research and provide detailed professional during all interactions. Company Description: Talus is a technology-driven payment processing company that puts client success above all else. While Talus stays ahead of the technology curve by providing products and services that help merchants run their business more profitably, it's the support and education our clients receive from Talus that separates Talus from the average payment processor. Recently injected with a substantial amount of investment capital, Talus is looking to go head-to-head with some of the top payment processors in the United States in areas of technology, brand recognition, and marketing. We're looking for the top 1% to help us get there. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods. Mental Requirements: The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress. Talus is an EO Employer – Veterans/Disabled and other protected categories Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.

Job Description Cowbell is signaling a new era in cyber insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of cyber risk exposures bundled with cyber insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, Cowbell follows policyholders' cyber risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, Cowbell's underwriting platform, powered by Cowbell Factors, compresses the insurance process from submission to issue to less than 5 minutes. Founded in 2019 and based in the San Francisco Bay Area, Cowbell has rapidly grown, now operating across the U.S., Canada, U.K., and India. This growth was recently bolstered by a successful Series C fundraising round of $60 million from Zurich Insurance. This investment not only underscores the confidence in Cowbell's mission but also accelerates our capacity to revolutionize cyber insurance on a global scale. With the backing of over 25 prominent reinsurance partners, Cowbell is poised to redefine how SMEs navigate the evolving landscape of cyber threats. Cowbell is signaling a new era in cyber insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of cyber risk exposures bundled with cyber insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, Cowbell follows policyholders' cyber risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, Cowbell's underwriting platform, powered by Cowbell Factors, compresses the insurance process from submission to issue to less than 5 minutes. Founded in 2019, Cowbell is based in the San Francisco Bay Area with employees across the U.S., Canada, U.K. and India and is backed by over 15 A.M. Best A- or higher rated reinsurance partners. This role will be instrumental in crafting the go-to-market strategy and will be the face of Cowbell support. This position is fully remote based. WORKING HOURS: MST/PST - 8:00am to 5:00pm What you will do: • Facilitate stakeholder access to, and interaction with, Cowbell platform and product., • Complete activities related to maintaining compliance with Cowbell policies and procedures., • Facilitating accurate accounting for partner agents and brokers; communicating with external partners on accounting-related needs., • Assist with implementation of performance incentives for partner agents and brokers., • Facilitating the bulk entry of opportunities on behalf of partner agents and brokers., • Learn cyber insurance inside and out; it's an evolving, growing, and exciting product protecting businesses of all types., • Collaborate with a passionate team, have fun, grow, learn, and teach the company along the way., • Proven success in operations and account servicing or the aptitude to obtain that experience., • Customer service-oriented in all aspects of your work., • Self-motivated and results-oriented mentality. You take initiative to solve problems with high energy and urgency., • Passion and resiliency., • Effective verbal, written, and presentation skills., • Aptitude in basic mathematics to handle various kinds of calculations., • Employee equity plan for all and wealth enablement plan for select customer facing roles, • Comprehensive wellness program, meditation app subscriptions, lunch and learn, book club, happy hours and much more We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Cowbell is a leading innovator in cyber insurance, dedicated to empowering businesses to always deliver their intended outcomes as the cyber threat landscape evolves. Guided by our core values of TRUE—Transparency, Resiliency, Urgency, and Empowerment—we are on a mission to be the gold standard for businesses to understand, manage, and transfer cyber risk. At Cowbell, we foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow. We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards. We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued. Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development. For more information, please visit . Cowbell Cyber does not permit the use of AI tools during any stage of our interview process. By submitting your application, you agree to complete all assessments and interviews without the use of generative AI assistance.

Job Description Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. As a key member of the Care Operations team, the Operations Coordinator plays a critical frontline role in ensuring a seamless experience for both Clients and Care Professionals (Care Pros), particularly during same-day updates and changes. Operations Coordinators manage urgent, real-time situations that impact our clients, Care Pros, and market teams, helping to ensure that care delivery remains consistent and compassionate under pressure. This role requires exceptional communication, adaptability, and problem-solving skills. Operations Coordinators receive direction from the Operations Manager team and collaborate closely across functions within the broader Care Operations team. Key Responsibilities • Same-Day Staffing & Coordination Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies. Real-Time Communication & Support Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support. * Task Execution Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies. * Issue Resolution Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros. * Documentation & Compliance Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards. * Communication & Escalation Management Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding. * Other operational duties as necessary. Qualifications * Minimum of 3+ years of customer service experience, ideally in a high-volume or high-pressure environment * Minimum of 6+ months in a complex client, patient management, or demanding service role * Strong written and verbal communication skills, with attention to tone and clarity * Experience in healthcare or related fields preferred * High comfort level navigating multiple systems and technology platforms * Ability to work at least one (1) weekend day per week; flexibility in scheduling preferred * Deep commitment to service excellence and client-centered care Core Competencies * Effective communication * Team collaboration * Attention to detail * Critical thinking and problem-solving * Compassion and empathy * Organizational effectiveness * Ability to work independently and cross-functionally * Time and Calendar Management Success Metrics In addition to meeting key performance indicators, listed below, success in this role is defined by strong customer service, sound judgment, clear communication, adherence to policies and processes, and the ability to prioritize effectively in a fast-paced environment. * Phone Answer Rate * Task Acceptance Rate * Task Completion Rate * Number of shifts actively managed * Time Available for Tasks * Time Available for Calls Honor Leadership Principles • Are Mission First, • Why it applies: Operations Coordinators are at the heart of ensuring clients receive the care they need, even in unpredictable or urgent situations. Their commitment to Honor's mission—expanding the world's capacity to care—is demonstrated through every timely update, thoughtful phone call, and seamless client-Care Pro match., • Relentlessly Focus on Clients, • Why it applies: Operations Coordinators are often the first responders to client or family concerns. Every decision they make—staffing changes, how they communicate a delay, how quickly they respond—directly impacts the client experience. This principle should be a guiding light., • Always Push, • Why it applies: Same-day staffing challenges and service escalations can lead to burnout or settling for "good enough." But great Operations Coordinators push for consistent excellence—finding creative solutions to fill visits, advocating for Care Pros, and anticipating issues before they arise. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hourly Hiring Range$21.60—$26.40 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.