372 Best remote customer Jobs in San Antonio, Texas (January 2026) - page 4

Operations Manager, National Accounts

1 day ago

San Antonio

Job DescriptionDescription: The Company Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today. Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management. Benefits At Miner we believe that OUR PEOPLE are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include: • Competitive pay - Plus incentive opportunities!, • Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage., • PTO and Paid Holidays, • Training and mentoring - Learn from our experts in the industry The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. Job Summary The Operations Manager, National Accounts will be responsible for managing all aspects of operations, service delivery, and the overall financial performance of National Account customers and team. The Operations Manager reports to the Sr. Director of National Account Operations. This position has supervisory responsibilities and reports to the Director of National Account Operations. Core Job Responsibilities • Create and implement a strategy to maximize customer retention, improve profitability, and ensure employee satisfaction and engagement., • Communicate job expectations, plan, monitor, and appraise job results., • Prioritize National Account customer needs and have competent decision-making skills., • Train/Develop/Coach staff to reduce customer downtime and identify talent to facilitate training., • Develop a culture of safety that meets or exceeds the company’s high standards., • Recruit and oversee training of high-quality coordinators., • Drive partnership and collaboration between local teams and the National Accounts team, • Maintain a high standard of quality communication, follow-up, and customer service., • Initiate, coordinate, monitor, and enforce systems, policies, and procedures., • Resolve personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action., • Account Receivable responsibility with a focus on timely execution., • Initiate and foster a spirit of cooperation and teamwork between departments., • Answer questions and respond to requests in a timely manner for internal and external customers., • Maintain a safe, positive, and healthy team culture amongst a group of fully remote members., • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies., • Develop thorough knowledge of the Company’s operating standards, policies, directives, and safety instructions pertaining to the assignment., • Assist with monitoring reports and ensuring limited hours/jobs remain for EOM., • Collaborate with supervisors to improve overall process and execution for driving service growth with National Accounts., • Collaborate with project managers and National Account managers to ensure we deliver on any customer-focused KPIs., • Work with regional leadership to manage and drive financial forecasting and results., • Customer Service Orientation, • Initiative, • Teamwork, • Timeliness, • Attention to detail, • Organizational skills, • Ability to prioritize multiple projects while meeting goals and deadlines Requirements: • Experience managing (10) or more service personnel, remote employees, or other support staff., • Strong management and leadership skills., • Excellent interpersonal skills and a collaborative management style., • Excellent verbal, analytical, organizational, writing, and presentation skills., • Strong mechanical aptitude preferred, previous hands-on mechanical repair and/or troubleshooting experience preferred., • Proven ability to adapt and thrive in a fast-paced, technology-driven service environment., • Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices., • Extensive skills in Microsoft Office Products., • Exceptional planning and organizational skills., • Results-oriented and demonstrates the ability to work independently and in a team environment, occasionally lead and/or participate in cross-functional teams., • Possess innovative leadership, communication, delivery, consultative, partnership, and team building skills., • High School Diploma or GED is required. Higher education including a bachelors degree is highly desired., • The selected candidate will be required to pass a criminal history background check and drug screen. *This job description is subject to change at any time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee will rarely lift, push or pull up to 50 pounds of equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work may be performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is light to moderate. Remote Work Environment A remote job is any job that requires the employee to work remotely from their home or another location of their choice. Some positions are fully remote, but others can have varying degrees of remote work (50%, specific days of the week, etc.). They can also require the employee to visit the company’s physical location for certain occasions or situations. Employers also may have to specify a specific location that remote employees must live in for the sake of taxes and time zones. Salary Range The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay. Disclaimer This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to OnPoint Group’s Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting. Miner Limited considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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