Ephrata
Job Description Position Summary: Store Managers is responsible for all aspects of the store operations. Responsibilities include team member management, ensuring customer satisfaction, inventory control, achieving sale targets, and giving oversight to the interior & exterior of the store. The Store Manager will also assist customers in the selection of paints, coatings, colors, supplies, & spray equipment. Job Responsibilities: • Oversee and ensure the efficiency of all daily operational procedures., • Achieve sales targets and profit plan by controlling expenses, determining the proper amount of inventory, and growing net contribution., • Manage store accounts, contact accounts as assigned, and put data in CRM program., • Work with the Sales Team as a contributor to overall regional sales targets & grow market share., • Recruit, onboard, hire, and train new staff., • Train new team members and provide ongoing education for all team members., • Schedule and manage team member work hours, time-off requests, and store labor hours., • Oversee sales of paints, coating, supplies, spray equipment, and also rentals of sprayers., • Promote a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures., • Demonstrate a strong understanding of company products and be able to educate staff about products., • Assist customers over the phone and in the store with selections, questions and orders regarding architectural, commercial, and industrial paint products, coating materials, and spray equipment., • Prepare orders by mixing/tinting paint to customers specifications., • Accurately identify and match paint colors., • Accurately process checks, cash, and credit card transactions while maintaining a balanced cash drawer & safe., • Load and unload the delivery vehicle as needed., • Provide a high level of customer service, ensuring that customers are satisfied with the products and services., • Ensure that customer issues are quickly and efficiently resolved., • Manage miscellaneous tasks around the store such as stocking, cleaning, filing, organizing, etc., • Performing and oversite of product management, including ordering, receiving, price changes, handling damaged products, and returns., • Give oversight to interior & exterior maintenance, cleanliness, organization, & safety of property & premises., • Previous Retail Management or management experience a plus., • Must be a team player and demonstrate positive teamwork skills and multitasking., • Excellent customer service skills and reliability., • Ability to coach, provide feedback, and resolve conflict., • Ability to effectively communicate with customers and store team., • Strong prioritizing, interpersonal, problem solving & planning skills., • Enjoy working in a fast-paced environment., • Basic computer skills and cash handling / cashiering skills., • Ability to lift 80 pounds frequently., • School graduation, high school diploma or comparable certification (GED), some college preferred., • Ability to work a flexible schedule which includes Saturdays to meet business demands., • Help achieve the company's sales target goals/budgets., • Stay within budgets & keep operational costs low., • Be scheduled for 47 ½ average hours per week (per quarter)., • Be prompt & available at store as scheduled., • Be the point of contact while the store is open., • Lead team members with a servant heart., • Maintain a positive atmosphere within the store and team., • Be a person of integrity, committed to serving with excellence., • Arrive before store opening time to set up store., • Assure the store & storage areas remain at proper temperatures for inventory storage, • Communicate clearly, professionally, and in a prompt manner (emails, texts, phone calls, meetings, etc.), • Assist with property maintenance, cleanliness, & assigned duties., • Adhere to the company's mission & core values., • Support the company's vision.Company DescriptionFisher Paints is a family-owned retail paint store with 4 locations in Lancaster County, PA, offering a complete line of paint, paint supplies and sprayer equipment.Fisher Paints is a family-owned retail paint store with 4 locations in Lancaster County, PA, offering a complete line of paint, paint supplies and sprayer equipment.