Senior Program Manager
2 days ago
Brisbane
Job Description At Blueprint Studios, we believe that the key to our success is our employees. Our team is made up of passionate designers, craftspeople, and professionals who share our core values of vision, innovation, excellence, and integrity. We seek people who can think of the big ideas and deliver upon the small details. If you are creative, adaptive, and talented, then you might have found a home with us! JOB SUMMARY: The Senior Program Event Manager will oversee and manage event project plans/timelines, and will be responsible for leading client and internal meetings, driving client and internal team deliverables to meet timeline milestones, and managing all aspects of venue communication and coordination. The Senior Program Event Manager will also manage outside vendors, coordinate event production checklists, develop budgets, lead site inspections, coordinate sponsor shipping procedures, and oversee on-site program operations. Additionally, the Senior Program Event Manager will assume ownership in leading the planning and execution of all assigned events, overseeing all aspects of the event planning process from start to finish. They will bring leadership and guidance to team members across the department, proactively bring new ideas and improved processes to the team, and mentor and guide team members in the skills required for the successful execution of events and professional development. Additionally, they will manage event budgets, invoicing, schedules of payments, and cost savings reports, and oversee the overall program agenda, ensuring communication across all internal and external teams. ESSENTIAL JOB FUNCTIONS: • Capable of overseeing a team of four or more individuals., • Oversee and manage event project plan/timeline., • Lead client and internal meetings, including regular status meetings, pre-program walkthroughs, onsite meetings, and post-program debriefs., • Drive client and internal team deliverables to meet timeline milestones., • Manage all aspects of venue communication and coordination, including diagrams for food & beverage, electrical, and internet., • Manage outside vendors and coordinate vendor communication., • Coordinate content, graphic development, and production of all program collateral (i.e. agenda, conference guide, program of events, etc.) and signage., • Develop budgets, coordinate itineraries, and lead site inspections., • Coordinate Sponsor shipping procedures and arrangements pre and post-program – when applicable., • Oversee on-site program operations., • Manage final billing and presentation of the final bill to the client., • Assume ownership in leading the planning and execution of all assigned events., • Daily interface with the client on assigned events., • Conceptualize and lead strategic events, ensuring every aspect of the event is aligned with the client’s overall event objective., • Serve as a team leader and bring leadership and guidance to team members in the department., • Lead sponsor relationships and other efforts, including the development of relevant documents like exhibitor kits, prospectus development, shipping forms, etc., • Proactively bring new ideas and improved processes to the team to streamline internal team operations and enhance the client experience., • Identify other team members' hard-skill training needs and communicate needs to the Event Director., • Mentor and guide team members in the skills required for the successful execution of events and professional development., • Manage event budgets, invoicing, schedules of payments, and cost savings reports., • Oversee the overall program agenda, ensuring communication across all internal and external teams., • Ensure adherence to event checklist guidelines to ensure consistency and quality across all events., • Maximize profitability while managing events within budget., • Standardize training for all managed teams to ensure consistency in execution and service delivery., • Create and manage financial reporting for events, including tracking estimated vs. actual expenses, revenue, and profit margins., • Collaborate with finance and accounting departments to ensure accurate and timely financial reporting., • Manage team KPIs (Key Performance Indicators), including tracking and reporting on metrics such as client satisfaction, event success rates, and team productivity., • Develop and implement strategies to improve team KPIs and ensure overall team success., • Bachelor's degree in Event Management, Hospitality Management, or a related field., • At least 7-10 years of experience in event management or program management, with a proven track record of success., • At least 3-5 years of experience managing a team of Program Managers and/or Event Coordinators., • Strong leadership skills, with the ability to motivate and inspire a team., • Excellent organizational skills, with the ability to manage multiple projects and deadlines., • Exceptional customer service skills, with the ability to build and maintain strong client relationships., • Excellent communication skills, both written and verbal., • Ability to work under pressure and in a fast-paced environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the crucial functions. • While performing the duties of this job, the employee is frequently required to sit talk, and hear., • May be required to operate a computer or laptop for long periods of time., • The employee is required to stand, walk, and use hands to finger, handle, feel reach with hands and arms, stoop, kneel, crouch, climb, and crawl., • The employee may need to lift and/or move up to 100 pounds., • Specific vision abilities required by this job include close vision., • The noise level in the work environment is usually moderate to heavy. Full-time employees are eligible for benefits the first of the month after 60 days of employment. In addition to paid holidays and up to 14 days of paid vacation your first year with us, we offer the following benefits: • Health Insurance, • Dental Insurance, • Vision Insurance, • Pet Insurance, • Company-paid life insurance with additional insurance available, • Short & Long-term Disability Insurance, • Accidental and Critical Illness Insurance, • 401k Plan, • Employee Assistance Program (EAP), • Employee Discounts Blueprint Studios is a nationally renowned special event design, production and rentals firm, long known for our expertise in establishing industry trends, coupled with a keen client focus and responsiveness. We specialize in delivering products and services to a continuously growing base of clients that range from some of the most prominent corporations to a luxury social customer base. We believe that our employees are the key to our success. Our team is made up of passionate designers, craftspeople and professionals who share our core values of vision, innovation, excellence, and integrity. We are looking for people who can think the big ideas and deliver upon the small details. Learn more about who we are and what we do at or check us out on Facebook at . EQUAL OPPORTUNITY STATEMENT: Blueprint Studios provides equal employment opportunities(EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Blueprint Studios expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.