Retail Representative
hace 1 día
Detroit
Job Description JARS CANNABIS Retail Representative Ready to elevate your career path to a new all-time high? JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration. Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible. Does this spark your interest? If so, we'd love to hear from you! About the Role We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer. Successful candidates will complete mandatory training through JARS University - conducted both virtually and in-person at our mock-store training facility - ensuring staff are well-educated on JARS' policies, procedures, and company culture. Job Duties • Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency, • Utilize suggestive selling strategies and actively upsell customers on products and promotions, • Accept constructive criticism and coaching from upper management, • Assist with inventory tasks when needed, • Work scheduled shifts and follow the company's attendance policy, • Follow all safety and CRA rules and policies, • Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more, • Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer, • Perform opening and closing duties as needed, • Escalate customer issues to upper management when appropriate, • Maintain a positive, caring attitude and treat customers and co-workers with respect, • Maintain neatness, cleanliness, and organization of the sales floor, • Fill in when short-staffed and remain willing to be cross-trained, • Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors, • Listen and respond to customer and coworker needs and requests in a timely and appropriate manner, • Must be 21 years of age or older, • High school diploma or GED required, • Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment, • Acquired knowledge of cannabis strains and applications, • Cannabis industry and/or health industry experience highly desirable, • Exceptional interpersonal, communication, and customer service skills, • Requires prolonged standing and some bending, stooping, and stretching, • Requires stocking, labeling, cleaning, organizing, • Ability to operate a computer, POS system, and other office equipment, • Moving up to 30 pounds on occasion, • Work will generally be performed in a fast-paced retail cannabis dispensary, • Involves frequent contact with patients and staff Schedule: • 10-hour shift, • 8-hour shift, • Holidays, • Monday to Friday At JARS Cannabis, we pride ourselves on being more than just a retailer – we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do. • Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities., • Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in., • Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow., • Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service. We encourage our team members to bring their authentic selves to work and to enjoy the journey. Apply today and become a part of the JARS Cannabis family! Employee Benefits • Free Employee Assistance Program, • Health, Dental & Vision Insurance (full-time employees only), • 401(k) Plan, • Paid Time Off, • Employee Discount, • Monthly Bonus Incentives, • Internal Growth Opportunities, • Voluntary Life Insurance & Supplemental Medical Insurance, • PCMP/FSA Medical Benefit, • Holiday Pay (select holidays only), • Bereavement Time Pay Per CRA guidelines, all candidates are subject to a State of Michigan background search. Any candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.