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IT Support Analyst Full time/ Competitive salary/ Cheltenham office based (Direct applicants only – no recruitment agencies please) We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1st and 2nd line technical support to end-users across the company (including remote colleagues). You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You’ll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems. This is a varied, hands-on role that’s perfect for someone who enjoys variety, is highly organised and can work effectively under pressure/ juggling conflicting priorities. A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include: • Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company, • Undertake Desktop and Server Administration tasks, • Support user accounts, permissions, and access control through Active Directory / Microsoft 365, • Perform routine maintenance and updates on systems, ensuring compliance with company IT policies, • Provide support to the Head of IT, • Provide overall support for software/hardware used by all employees of the company including remote workers, • Take responsibility for managing the asset inventory, • Support onboarding and offboarding of employees (account setup, equipment preparation), • Assist with maintaining backups, antivirus systems, and system monitoring, • Work closely and maintain good relations with a variety of IT partners, • Monitor system performance and recommend improvements to meet business needs, • Provide support for printers in conjunction with third party supplier, • Understand and support the telecoms systems used within the company, • Support the in-house Intranet system and related processes, • Understand and provide user support for the company CRM and booking system. About You: We’re looking for a collaborative team player who is self-motivated and capable of working independently within defined guidelines; you will have an eager willingness to learn and develop (yourself and others). Strong initiative with a results focussed approach. Technical requirements include: Essential: • Minimum 2 years’ experience in an IT Support/Systems Administrator or Service Desk role, • Strong knowledge of Microsoft Windows Server and Desktop operating systems, • Skilled in using Microsoft 365 Admin Centres, Active Directory and Group Policy, • Basic networking concepts (DNS, DHCP, TCP/IP), • Strong working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etc, • Advanced Microsoft Excel skills, • Experience with Windows Server administration, user management, and system monitoring, • Familiarity with virtual infrastructure and backup tools (e.g. VMWare/Veeam), • Hands-on experience with hardware/software installation and troubleshooting, • Experience with SharePoint and Cloud storage, • Awareness of software licensing regulations and compliance requirements, • Avaya or other enterprise telephony systems, • Cloud-based phone systems, • SQL and relational databases, • PowerShell scripting knowledge, • DHCP and broader Active Directory administration, • Azure / Defender / Other 365 products, • Web technologies: HTML, CSS, PHP, JavaScript If you’re ready for a challenge and want to play a key role in driving real change, we’d love to hear from you. Please send your CV and letter of application to: Helen Moylan/ Chief Customer & People Officer

Legal Administrator – Cheltenham – Full Time, Permanent Please note - This role is fully office based. There is no hybrid or flexible working. Our client, a well-established and highly regarded lawyers based in the heart of Cheltenham, has an exciting new opportunity for a Patent Administrator to join their sociable and supportive team on a full-time, permanent basis. This role has become available due to business growth and offers a fantastic opportunity to develop a career within a respected and forward-thinking professional services environment. This is a brilliant opportunity for quick career growth, quick salary growth and an opportunity for a recent graduate or whether you're in a job with a recent degree and don't really know where your career is going! The successful Legal Administrator should have: Excellent attention to detail and accuracy in all administrative tasks Strong written communication skills and a confident telephone manner A proactive and organised approach to diary and deadline management Competency in Microsoft Office (particularly Word and Excel) A willingness to learn. A recent university degree. In this role, the Legal Administrator will be responsible for: Accurately entering data into in-house systems and monitoring key deadlines Managing diaries, arranging appointments, and providing reminders for attorneys and directors Handling incoming calls and emails, and providing excellent client service Preparing and submitting official forms and documentation to Patent Offices Liaising with internal departments and supporting client invoicing processes Assisting with incoming post, client instructions, and general office administration Our client is offering the successful Legal Administrator a competitive salary in the region of £24,000, plus benefits including support for professional development generous holiday allowance, and a friendly, collaborative office environment. If you have a keen eye for detail and a genuine interest to learn, apply now to be considered for this fantastic opportunity. RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application. COM1 TPBN1_UKTJ

Monday to Friday, part time (25 hours minimum) We are seeking an experienced Payroll Administrator to join a wonderful team on a 12-month fixed-term contract. This role is central to ensuring the accurate and timely processing of their weekly employee payroll and related financial transactions. The ideal candidate will have a solid understanding of payroll regulations, demonstrate discretion in handling confidential information, and possess strong analytical/communication skills. Whats in it for you? Flexible hours Excellent work life balance Weekly Pay Must Haves Previous experience in payroll administration, ideally within a multi-system environment. Familiarity with payroll platforms such as Fourth and accounting systems like Xero. Strong understanding of UK payroll legislation, tax codes, and statutory payments. Comfortable working with digital tools to manage data and generate reports. Excellent attention to detail, with a commitment to maintaining accuracy and confidentiality. Strong communication skills and the ability to work collaboratively with internal and external stakeholders. Ability to manage workload independently and meet deadlines in a fast-paced environment. So what will you be doing? Manage and respond to payroll-related communications via the Payroll Inbox, ensuring timely and professional handling of queries, updates, and requests. Post and reconcile payroll journals in Xero, maintaining accurate financial records and supporting month-end reporting processes. Operate and maintain payroll records using the designated payroll system, ensuring data is up-to-date, compliant, and securely stored. Liaise with the external payroll bureau to manage and resolve technical or processing queries, ensuring effective coordination and timely payroll delivery. Liaise with internal teams and employees to address payroll-related questions, clarify employee data, and support the resolution of any discrepancies or concerns. Ensure accuracy and confidentiality of payroll data, adhering to data protection regulations and internal policies at all times. For further information and to be considered for this position, please apply with your CV and a short cover letter, for the attention of Liv. We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance. i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas. TPBN1_UKTJ